Community tip: using invisible ink in support emails

Published October 13, 2014
Last modified October 13, 2014

OK, not literally "invisible ink."

I was looking for a way to set up a macro that would have both user visible and non-user visible content in a single message for information that customers may not need to see but support reps should. The latest community tip shows you how to create hidden text using a mix of custom delimiters and some liquid markup.

This community tip was written by Kevin Christensen, an Internal Support Tools Manager