Ep. 8: Happy Customers

Published December 17, 2010
Last modified December 17, 2010

Watch episode eight of Zendesk's Holiday Special Merry Holidays, Please Hold, a comedy series about bad customer service, playing throughout December. Also, sign up for new episode notifications by email and enter to win an Xbox 360 with Kinect!

Episode 8:

in which Nelson sees (and barely understands) a world of good customer service.

Matt Nelson's bad night continues. Convinced that Sophie, the pissed off bartender, is an angel come to show him the horrors of the world he has created, he leads her on a wild chase through town.

First he marvels at a big box store and how easy it is for customers to buy things there. "No one is checking their receipts!" he says. Then he hides in the bushes outside someone's home, shocked that they actually watching TV instead of waiting for a cable installer.

But of course you can't hide in the bushes without causing trouble. Will the shotgun wielding angry homeowner let the Nelson and Sophie get away? And what will these visions of good customer service do to Matt Nelson's brain?

About Merry Holidays, Please Hold

Matt Nelson, head of Matt Nelson International Social E-Consulting Enterprise Leverage Solutions, has been helping businesses develop their customer service strategies for years. As a result, he singlehandedly invented bad customer service. Hold music, byzantine phone trees, rude coffee shop workers, and the fax machine as a customer support tool are all inventions sprung from Nelson’s cold, dead heart.

But this holiday season, the tables will finally turn on our anti-hero, as he’s shown the true meaning of customer service – both the good and the bad. In this 10-episode comedy web series, Nelson takes a Christmas Carol-like journey through the customer service wasteland he has created; a place where doughnut vendors require voluminous contracts before they sell their goods and restaurant servers become possessed by automated voice-prompt menus. Will he survive? Will he see the errors of his way? Will he stop using fax machines? Tune in and find out.