The Zendesk tool belt is growing!

Published October 20, 2014
Last modified October 20, 2014

Oh, you thought we were done? We’re just getting started! This month we bring you 10 great new Zendesk integrations and an update to an existing one.

RingCentral is a state-of-the-art cloud communications solution that helps more than 300,000 customers thrive in a new world of work. The RingCentral Cloud App for Zendesk provides seamless integration between Zendesk and your RingCentral services to enable improved customer retention, greater agent productivity, and advanced business processes. Instantly access your RingCentral softphone inside Zendesk, open new tickets whenever a call is automatically answered, and know more about your customer before you even pick up the phone.

Wise Support
Wise Support is a revolutionary tool that can help you automatically predict what a ticket is about and intelligently route it. As new support tickets arrive, Wise Support examines the content and automatically classifies all the attributes. As tickets are closed, Wise Support will build models using machine learning and continue to grow over time to learn and better classify your incoming tickets. Spend less time deciding and more time addressing customer needs by using Wise Support.

Unbabel is a great service that provides human corrected machine translation to enable businesses to communicate globally. By integrating Unbabel with Zendesk, you can enable automated translations for end-user comments on your tickets. But when agents respond, the Unbabel app sends their response for human translation. Once the translation is ready, Unbabel creates a public comment back to the customer in their native language. No more Google Translate, no more asking co-workers for translations: Unbabel provides increased productivity and customer satisfaction within one app.

Redbooth Connector
Redbooth is a collaboration project management platform that helps your team collaborate more efficiently. The Zendesk-Redbooth Connector allows customer service agents to create tasks in Redbooth for tickets that need to be escalated. It lets them have internal discussions, solve problems, and close tickets faster. Try it out today and join half a million teams in 100+ countries that rely on Redbooth to get more work done every day.

Ifeelgoods Gifting
The Ifeelgoods Gifting App enables agents to send enticing digital gifts to compensate or thank your consumers in one click via a ticket. Since all gifts are 100% digital, you don’t have to worry about shipping or inventory, and you'll save up to 30% off face value on select rewards! Leverage the power of low cost, high-perceived value digital gifts (apps, movies, and gift cards from the best brands, such as Amazon, iTunes, and Starbucks) to increase loyalty and turn even dissatisfied customers into brand advocates. Still not convinced? Download and try the Ifeelgoods Gifting App in testing mode for free!

The FAQinator
One of the biggest problems support staff have is taking the time to create good FAQ's for the support forum so customers can better self-help themselves. The FAQinator helps address this by making it easy to take that nice long answer you just composed in a ticket, and allowing you to push it to any category in your Help Center with one click! When you do, a window pops up, giving you a chance to change a few quick things before posting an FAQ.

TimeCamp Timer
TimeCamp Timer is a nifty little tool to help you keep track of how your agents spend their time on tickets. Easily track time with TimeCamp’s embedded timer directly in Zendesk as your team works on tickets, and build reports to see where your agents are spending their time. Never miss another billable moment to help ensure your business is running as efficiently as possible.

Dunwello is a great service you can use as an internal social recognition platform for your company. Capture and celebrate standout moments at work, helping you create a more positive work environment. The Dunwello Zendesk App allows anyone within your company to easily recognize and highlight one another right from within Zendesk. When reviewing tickets, you have the option to post directly to Dunwello about the agent who responded to the ticket you are viewing.

Vanilla Forums
Vanilla Forums is a modern take on your cloud-based communities. Easily control the themes, gamify your community, and more with Vanilla Forums. Integrated with Zendesk, Vanilla Forums allows you to quickly and easily create a Zendesk ticket from a post in Vanilla Forums with one click, and follow the status of the ticket directly in the post. This way you always know where the ticket currently lies as it gets resolved.

Grappster is an analytics platform that helps you bring together data across your CRM, help desk, e-commerce platforms, social, finance, and more to help you make meaningful and insightful reports. Take action on data that seems out of the ordinary by creating alerts-based data points set up in Grappster and more.

Updated apps:

Yonyx has updated their integration to add a new app inside Zendesk that shows agents Yonyx guides directly inside Zendesk as your agents work on tickets. This is perfect for getting new trainees up to speed on the proper troubleshooting process for the products you support.

See all of the integrations in our apps marketplace