Best Practices
Knowledge base article templates to level-up your self-service game
The key is to find the right mix of knowledge base article templates for your customer-audience
Latest stories
Article A roadmap for corporate social responsibility
“No great thing is created suddenly.” That's the principle behind the development of our community programs…
Article What we’ve learned about failure
It's true that mistakes can be a great learning experience, but let's be honest: Failure sucks.…
Article Best books to step up your customer service game in 2015
2014 was a whirlwind of a year—social media is omnipresent, live chat is the new standard…
Article Happy Employees Means Happy Customers: Q&A with Dave Murray
Dave Murray will be joining Zendesk for a live webinar on August 19th. To prepare for…
Article CSM Spotlight: what to consider when going live with Zendesk
New to Zendesk? Today is your day! Join us for a community discussion of tips and…
Article Community tip: 11 ways to give customers the love with Zendesk macros
11 crowdsourced tips for giving digital hugs and electronic kisses to your customers using Zendesk macros…
Article Provide better customer service in 2014: top books from the past year
Weve created a list of the best customer service books of 2013 to inspire and inform…
Article 7 tools for amazing every customer, every time
Shep Hyken, customer service expert, speaker, author, and one our most popular Zen Masters, was recently…