Best Practices

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7 strategies for turning angry customers into loyal fans Article

7 strategies for turning angry customers into loyal fans

With Marilyn Suttle and Lori Jo Vest Here she comes! Maybe her name is Gladys, maybe…

Community tip: How to use views to solve tickets for good Article

Community tip: How to use views to solve tickets for good

Are your customer inquiries getting solved for good? Not sure? We’’ve devised a way that helps…

Leading the Starbucks Way: Q&A with Joseph Michelli Article

Leading the Starbucks Way: Q&A with Joseph Michelli

Speaker and bestselling author Joseph Michelli shares five actionable principles for customer service teams from his…

Article

7 tools for amazing every customer every time

With Shep Hyken Delivering amazing customer service requires everyone in an organization to step up and…

Customer service on the rise in 2013 Article

Customer service on the rise in 2013

Customer service is on the rebound. After more than a year of decline, customer satisfaction in…

7 tools for amazing every customer, every time Article

7 tools for amazing every customer, every time

Shep Hyken, customer service expert, speaker, author, and one our most popular Zen Masters, was recently…

Tip of the week: organizing the content in your knowledge base Article

Tip of the week: organizing the content in your knowledge base

We've got four steps to a streamlined knowledge base and lots of customer examples to set…

Five customer service trends on the rise Article

Five customer service trends on the rise

See which customer service trends have gained momentum

Follow-the-sun customer support: how to get global, fast Article

Follow-the-sun customer support: how to get global, fast

To provide the highest level of customer service to your customers, your customer support team must…

Article

Three hidden reasons why good people provide bad service

With Jeff Toister Consistently delivering outstanding customer service is a challenge for nearly every organization. Service…

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Why Zendesk

 

Three hidden reasons why good people provide bad service Article

Three hidden reasons why good people provide bad service

On Wednesday, May 1, we’re presenting an excellent new Zen Masters Webinar: Three hidden reasons why…

Article

7 Effective Keys to Transforming the Customer Experience

Article

7 effective keys to transforming the customer experience

Creating a great customer experience can seem like a daunting task. Everyone wants to do it,…

Customizing your Zendesk – best practices for UX, part 1 Article

Customizing your Zendesk – best practices for UX, part 1

Recent studies show that 91% of customers would prefer to search a knowledge base for answers--if…

Article

5 Steps to Becoming a Beloved Company

Article

3 customer service lessons from Disney

Providing the world-class service Disney theme park is known for is not simply a matter of…

Article

Turning Difficult Moments into Positive Customer Experiences

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How Your Company’s Customer Service is Being Graded Online

In this bold new era of online support, companies have had to get much more proactive…

What’s the Secret to Providing a World Class Customer Service Experience Article

What’s the Secret to Providing a World Class Customer Service Experience

What is world class service? World class service is defined as vastly exceeding customers’ expectations and…