Customer retention
Latest stories Page 2
Article Turn the churn around: how to reduce customer churn
Learning what can be controlled regarding churn is how you'll recognize the predictive details to reduce defection and improve customer retention
Article How to understand the customer experience
Customers have come to expect more out of companies, but who can blame them? We’ve all…
Article Customer retention: How to keep customers happy and reduce churn
Find out how to craft a customer experience that can keep existing customers happy and reduce churn
Article What is customer retention? 6 examples of strategies to retain customers
Businesses work hard to attract customers through a mix of marketing, social media, and brand strategies.…
Article Customer loyalty definition, statistics, and tips
The formula for customer loyalty is a mix of solid internal processes and a personalized, human touch.
Article Customer centricity guide: 7 ways to become a customer-centric organization
A customer-centric business model puts customers in focus. Learn the advantages of being customer-centric and how to build a more customer-centric culture.
Article Beyond “buy 10 get one free”: What is customer loyalty?
What exactly does real customer loyalty look like? We asked CX practitioners and experts for their best tips for building customer loyalty
Article 3 top priorities in banking customer service
Customers expect banks to offer an exemplary digital experience — and retain a human touch. High performers share these traits
Article How to handle a difficult customer
No matter how much time you spend delivering good customer service, it’s important to remember you…
Article Personalize your interactions: The customer context tools you need
Customer context is crucial when offering personalized support, but it’s generally lost in the online experience.
Article Why the right customer service voice matters
Although 49% of customers didn’t consider any of the listed options as too casual, 35% felt…
Article Omnichannel vs. the other way
Let's look at how an organization that doesn’t use an omnichannel support solution compares with one that does
Article How to build customer loyalty with shipping
Some retailers see shipping and delivery as solely utilitarian. In reality, how you handle this process can be a big indicator of your commitment to your customers.
Article How to create raving fans with legendary customer service
Ken Blanchard coined the term “raving fan” to describe a customer who is so overwhelmed and…
Article What is omnichannel customer service?
Customers expect a seamless journey across channels—one in which self-service options are available and they never have to leave the mobile app or website
Article Repeat Customer: behind the scenes of great #CX
Zendesk's new podcast, Repeat Customer, is devoted to going behind the scenes of brands with truly great customer experiences
Article Building customer loyalty with great support
Every customer service interaction has the potential to build loyalty and trust with a customer, even the password reset answers you provide
Article Guide the customer to the right channel
Support is often geared to the needs and capabilities of a company. It's time to put the customer first.
Article Transforming your customer service in 4 steps
What are the keys to transforming your customer service operation? It could be the literal million-dollar question.
Article What is customer journey mapping and why is it important?
Customer journey mapping helps a business understand the customer experience and meet customer needs at every touchpoint