Customer service trends
The way we work is always changing—and so are customer expectations. Ditch the buzzwords and industry jargon and get back to the foundation of customer service. Check out the latest technology and trends that are creating better customer experiences.
Latest stories Page 10
Article Costco’s ridiculously liberal return policy
When you read Costco’s return policy, it’s pretty extraordinary. For instance, check out the rules governing…
Article
Now if Congress could only go after those flashing banner ads
The Senate passed a bill late last night with the amazingly great name of “The Commercial…
Article
7 tips for getting great customer service
Last week we looked at the roll call of the worst customer service offenders, it seemed…
Article
Articles of Engagement – What We’re Reading This Week
New AT&T data plans for iPhones, iPads, more – news.cnet.com A description of AT&T’s new data…
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Customer service and social CRM: Finding the common points
Last year Gartner published their Predicts 2010 report, part of which included a paper about the…