Customer service trends
The way we work is always changing—and so are customer expectations. Ditch the buzzwords and industry jargon and get back to the foundation of customer service. Check out the latest technology and trends that are creating better customer experiences.
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Proactive engagement is anticipating the context of common support issues and being a step ahead, so you can guide customers towards the experience they deserve
Customer support helps users troubleshoot and optimize their use of a product—knowing how it connects to customer service can be a boon for business.
Businesses are more likely to build a real connection with proactive messaging that's personalized and strategically implemented
Artificial intelligence will upend how customer service teams work in ways that will have far-reaching ramifications for companies across the globe.
No matter how much time you spend delivering good customer service, it’s important to remember you…
AI assistants are capable of quite a bit more than their living room responsibilities. In the…
More than 20% of agent time is spent looking for info, but having a good knowledge…
It's great news for businesses that there are already practical applications of AI, especially for the…
Regularly benchmarking your performance against peers is essential to maintaining a competitive edge
We’re excited to announce the launch of our integration with WhatsApp Business Solution
A common misconception is that chatbots are intended to solve 100% of problems and completely replace human agents. This is not the case.
We used data from the Zendesk Benchmark to create best practices on how to actually adopt an omnichannel approach to customer service
Here's why omnichannel support for agents and customers is a necessity
Customer experience, or CX, goes hand in hand with customer service. In the end, transforming customer service helps businesses deliver great experiences, according to the updated findings.
Some companies struggle with agreeing on a customer experience definition. But actually delivering a great one…
With data from the Zendesk Benchmark, we discovered an all-around better support experience for customers
Customers expect a seamless journey across channels—one in which self-service options are available and they never have to leave the mobile app or website
The healthiest knowledge bases are iterated and improved upon over time. Learn how the newest help center innovations can streamline and automate that process for your support team.
Customers will call, customers will interact, and customers will even vent at you. But the truth…