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7 ways to reduce bias in conversational AI

You may remember Tay, Microsoft’s infamous Twitter chatbot that unintentionally picked up on hate speech and…

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5 ways AI is helping solve human problems Article

5 ways AI is helping solve human problems

We all use artificial intelligence (AI) every day. I regularly ask Siri to call my mom;…

How messaging apps help connect immigrant and diaspora communities Article

How messaging apps help connect immigrant and diaspora communities

Group chats have been an extension of my social circles for as long as I’ve had…

The brave new world of virtual volunteering Article

The brave new world of virtual volunteering

The college student who delivers donated personal protective equipment (PPE) to hospitals. The 7th grader who…

The incomparable value of community moderators Article

The incomparable value of community moderators

Central to any digital or online community is its community of moderators. Whether a moderator’s role…

By 2035, analysts expect a primarily digital society Article

By 2035, analysts expect a primarily digital society

“Digital is changing our entire social contract, the implicit understanding of what our society is based…

Lessons from Reddit: 5 ways businesses can support digital altruism Article

Lessons from Reddit: 5 ways businesses can support digital altruism

When it comes to trending stories involving the internet, news about leaked emails, debates about online…

Pamela Pavliscak on the danger and promise of emotional technology Article

Pamela Pavliscak on the danger and promise of emotional technology

Silicon Valley is trying to crack the code on emotion. The tech world knows that research…

Unlocking the potential for new customer experiences with 5G Article

Unlocking the potential for new customer experiences with 5G

No one knows for sure what a 5G world will look like. Imagine what’s possible if…