Loyal customers
What is customer experience?
Customers have come to expect more out of companies, but who can blame them? We’ve all…
Latest stories
Article Building customer loyalty: 7 steps to grow a loyal fan base
There was once a time when brand name and reputation were enough to develop brand loyalty…
Article Customer retention: How to keep customers happy and reduce churn
Every business has a customer base that they’ve worked hard to attract and retain through a…
White Paper Engaged employees and collaboration: how internal help desks help
Employee expectations are rising in tandem with customer expectations. Your employees expect the same kind of…
Podcast How Flywheel upcycled boutique fitness and at-home classes
Repeat Customer podcast, Season 2, Episode 8 When SoulCycle co-founder Ruth Zukerman abruptly left her groundbreaking…
Podcast How Chip and Joanna Gaines turned a hit TV show into Magnolia
Repeat Customer podcast, Season 2, Episode 7 Chip and Joanna Gaines were stars of the hit…
Podcast How SeatGeek scores you tickets to the game
Repeat Customer podcast, Season 2, Episode 6 When SeatGeek set out to disrupt the live-event ticket-buying…
Podcast How Hinge muted the gamification of dating
Repeat Customer podcast, Season 2, Episode 5 When dating app Hinge shifted its platform to mobile…
Podcast How Shake Shack cooked up its cheeseburger experience
Repeat Customer podcast, Season 2, Episode 4 Shake Shack‘s improbable rise from a hot-dog cart in…