Sales software
Comprehensive tools designed with your customers in mind. Check out the latest and greatest when it comes to sales software, platforms, and processes.
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Article Introducing The Zendesk Sales Suite
The Zendesk Sales Suite removes the difficulties of sales software so that teams can spend more…
Guide Guided demo of Zendesk
There are a number of generic ways to grow a small business, such as managing your…
Guide A guide to mobile CRM
Chances are, your sales team isn’t in front of their computers all day, so they can’t…
Article Welcome Sell apps to the Zendesk marketplace
With nearly 1,000 apps available for Zendesk Support and Chat, the Marketplace allows support organizations to extend Zendesk products Today, we expand into new territory — the world of sales
Article Mastering sales force automation and customer service software integration
Companies that are looking for integrated solutions for managing their customer’s experience often look to products…
What is customer relationship marketing vs customer relationship management?
The differences between customer relationship marketing and customer relationship management can be confusing. Learn the definition of each in this post!
Building a CRM? Read these 5 critical considerations first.
A CRM is too essential to your business to risk failure. If you’re on the fence about whether to buy or build a CRM solution, consider these factors first.
Must-have CRM dashboard elements for sales teams
The right CRM dashboard is essential in providing a visual overview of sales operations and highlighting if everything is on track or not. Dive into must-have elements for a CRM dashboard.
Article Uncovering the hidden costs of CRMs
You’ve done it – you’ve searched through the thousands of sales solutions on the market today…
Article Introducing batch data management: a clear path to high-quality data
Take full control of your sales and customer data.
Article New improvements to the Sell App for Zendesk Support
Today we release improvements to our Sell app for Zendesk Support, giving support agents deeper sales context when helping prospects and customers.
Article Introducing Sell for Startups program
Today Sell is joining the Zendesk for Startups program offering qualifying startups two free seats of Zendesk Sell enterprise edition.
Article Introducing Zendesk Sell: 3 things that are changing and 1 thing that never will
Today, we’re excited to relaunch Base as Zendesk Sell, the newest member of the Zendesk product family.
Article Better together: Zendesk welcomes Base
Today we have news: we’re sharing that love with another—related—part of your business: the sales team. Zendesk announced today that we are acquiring Base.
Chatbots and the future of real-time communication
Companies are using chatbots to scale more and more. While chatbots are powerful engagement tools, they…
You Get What You Pay for: The Dangers of a "Free" CRM
The best things in life are free - but not when it comes to technology. Here are just a few of the common restrictions that arise for free CRM users, what they will ultimately cost you and how to spot them upfront.
6 Reasons Why You Should Buy – Not Build – Your Next CRM
While constructing a customized CRM from the ground-up is certainly possible, companies that are dead-set on taking this route may be in for a little more than they bargained for.
Part 3: The Three Most Common UX Mistakes CRMs Make (And How to Avoid Them)
If your CRM is not a value-add to your sales reps, they will not use it. Here’s a look at some of the most common UX mistakes CRM platforms make, and how to correct them.