Workplace

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4 ways customer support agents can make a career pivot Article

4 ways customer support agents can make a career pivot

Recently, while watching old episodes of The Office, I was reminded of the root basis of…

Changing the narrative on careers in customer service Article

Changing the narrative on careers in customer service

Customer service jobs have a reputation for being entry-level, means-to-an-end gigs that go nowhere. But in…

Take it from Zappos—holiday hiring is everything Article

Take it from Zappos—holiday hiring is everything

Though it’s only September, many companies are already deep into preparation for the upcoming holiday season.…

Why high-HQ companies welcome back boomerang employees Article

Why high-HQ companies welcome back boomerang employees

Early in my career, I left a role to work for a competitor. It was my…

How to keep remote employees from feeling out of sight, out of mind Article

How to keep remote employees from feeling out of sight, out of mind

It’s no secret that the workplace of today looks dramatically different than it did a decade…

How to tell someone they’re wrong without pissing them off Article

How to tell someone they’re wrong without pissing them off

Whether you’re a freelancer, CEO, or clocking a 9-to-5 role, we’ve all been in those meetings…

Harness the power of parenting at work Article

Harness the power of parenting at work

Returning to work for new mom Serena Williams meant hitting the tennis court for the French…

The weight of emotional labor in the workplace Article

The weight of emotional labor in the workplace

Nearly a year ago, Gemma Hartley shook the Internet with her article, “Women aren’t nags—We’re just…

How to elevate others at work Article

How to elevate others at work

We all know one or two people like this at work. They walk in and—shazam—the room…

Icebreaker alternatives for people who hate icebreakers Article

Icebreaker alternatives for people who hate icebreakers

“Today is all about getting to know each other, building relationships, and finding out even more…

What to expect from Millennials as managers Article

What to expect from Millennials as managers

By 2025, 75 percent of the workforce will be Millennials. And they won’t be filling entry-level…

How not to be an asshole in the office kitchen Article

How not to be an asshole in the office kitchen

Not all office kitchens are created equal. Some are simple and clean, filled with the necessary…

How to choose the right partner. Technology partner, that is. Article

How to choose the right partner. Technology partner, that is.

In the world of retail, it’s exciting to send products out into the wild. After all,…

We’re not all leaders, but we all can practice emergent leadership Article

We’re not all leaders, but we all can practice emergent leadership

When you walk into a room, there’s no easy way to know who has the best…

Emojis at work: the good, the bad, and the legally binding Article

Emojis at work: the good, the bad, and the legally binding

Emojis haven’t actually reshaped communication. I mean, they’re symbols meant to convey a message, and humans…

Say it with an emoji. Yes, even at work. Article

Say it with an emoji. Yes, even at work.

Whether or not you it, modern communication often involves emojis or their predecessor, emoticons. They’ve even…

Your mother was right, you are the company you keep Article

Your mother was right, you are the company you keep

You have needs, I have needs, we all have needs—one of which, according to Maslow’s Hierarchy…

Watch your language: how word choice can sabotage workplace collaboration Article

Watch your language: how word choice can sabotage workplace collaboration

When most people approach a consultant, it goes a little like this: “We have a problem.…

Welcome to the wonder of the West Coast work culture Article

Welcome to the wonder of the West Coast work culture

Out west, where the sun is unafraid to make itself known, weekends are consumed with outdoor…

Amy Gallo loves a good fight. A Q&A with the woman who wrote the book on conflict. Article

Amy Gallo loves a good fight. A Q&A with the woman who wrote the book on conflict.

Amy Gallo loves conflict. So much so that she believes a manager has a duty to…