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How to chat with your customers: 5 tips from the pros Article

How to chat with your customers: 5 tips from the pros

Customers who chat are three times more likely to make a purchase than customers who don’t.…

5 unconventional ways to use live chat on your website Article

5 unconventional ways to use live chat on your website

An increasing number of companies are turning to live chat for unconventional uses, finding creative ways…

12 tips for maximizing your ecommerce customer service Article

12 tips for maximizing your ecommerce customer service

From live chat to help desks to strategies for scaling, here are 12 ways to help deliver sensational ecommerce customer service. Zendesk customer Pickaweb explains the benefits of using integrated customer service software.

TOTW: Let’s chat! Quick tips for training agents on Zopim Article

TOTW: Let’s chat! Quick tips for training agents on Zopim

Getting started with Zopim is easy and here are 5 tips to get your agents ready…

Increase proactive engagement with Mobile Chat Notifications Article

Increase proactive engagement with Mobile Chat Notifications

In 2015, for the first time ever, visits to retail websites via mobile devices overtook desktop…

Retailers connect on all the right channels Article

Retailers connect on all the right channels

Innovative brands know that some channels serve customers better than others. These retailers share why multi-channel…

Ticketing and chat, a match made in customer heaven: introducing the upgraded Zendesk Zopim integration Article

Ticketing and chat, a match made in customer heaven: introducing the upgraded Zendesk Zopim integration

Introducing V2 of the Zendesk Zopim Integration. In this version, Zopim automatically creates a Zendesk ticket…

How to keep satisfaction high as chat volume increases: Introducing Zopim Chat Routing Article

How to keep satisfaction high as chat volume increases: Introducing Zopim Chat Routing

Customers want prompt support. Research indicates that 60% of customers dislike waiting on hold for even…

Getting up close and personal with customers on Facebook Messenger Article

Getting up close and personal with customers on Facebook Messenger

Everlane is an online-only retailer known for their “radical transparency”—a value system they doggedly put into…

Standing out from the crowd with proactive live chat support Article

Standing out from the crowd with proactive live chat support

Print Syndicate proves that you can be serious without being too serious. Whether you want to…

Chat Tags: a new way to read between the lines of your customer conversations Article

Chat Tags: a new way to read between the lines of your customer conversations

Live chat interactions are a treasure trove of actionable data about your customers. Zopim's new Chat…

Don’t let the holiday season chat influx dampen your mood Article

Don’t let the holiday season chat influx dampen your mood

It’s normal to feel overwhelmed by the sudden increase in chat volume during the holidays, but…

Building a better customer experience through self-service Article

Building a better customer experience through self-service

Any company that deals with physical goods needs a way to manage their inventory. TradeGecko is…

Zendesk on Zendesk: How we rolled out live chat Article

Zendesk on Zendesk: How we rolled out live chat

Join us in the Zendesk forums for the next installment of our Zendesk on Zendesk series.…

5 tips to help agents provide great support across multiple chats Article

5 tips to help agents provide great support across multiple chats

Your customers love live chat. In a recent Zendesk Benchmark report, chat was revealed to be…

6 best practices for chat etiquette Article

6 best practices for chat etiquette

Communicating via live chat is different than interacting with a customer in person, over the phone,…

Sole Society’s chat team answers your SOS Article

Sole Society’s chat team answers your SOS

From the top of your head to the soles of your feet, Sole Society makes it…

2 live chat lessons from Tucows Article

2 live chat lessons from Tucows

“We organized the company around the call center, not the other way around,” said Ross Rader,…

Fine Tuning: Implementing chat as a channel Article

Fine Tuning: Implementing chat as a channel

Join us in the Zendesk forums today for the next installment of our Fine Tuning series…

Changing channels: Live chat takes the lead in the latest Zendesk Benchmark report Article

Changing channels: Live chat takes the lead in the latest Zendesk Benchmark report

The headline gave it away, but before reading that, would you have guessed that live chat…