Zendesk Tips

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Tip of the week:  customizing customer satisfaction Article

Tip of the week: customizing customer satisfaction

One of Zendesk’s most popular features is our built-in customer satisfaction survey. Customer satisfaction allows you…

Tip of the week: better analysis through native reporting and views Article

Tip of the week: better analysis through native reporting and views

Many Zendesk users take advantage of our integration with GoodData to get granular reports and gain…

Tip of the week: unraveling host-mapping for Zendesk Article

Tip of the week: unraveling host-mapping for Zendesk

When you first start your Zendesk subscription, the URL for your Zendesk web portal is some…

Tip of the week: Sidebar Icon and Text apps for the new Zendesk Article

Tip of the week: Sidebar Icon and Text apps for the new Zendesk

With the launch of the new Zendesk comes the App framework. While several developers have already…

Advocate spotlight: bringing the agent closer to the customer Article

Advocate spotlight: bringing the agent closer to the customer

When trying to contact a customer support representative for assistance, the hardest part is often, well,…

Tip of the week: changing a custom field option Article

Tip of the week: changing a custom field option

With Zendesk you can create a wide range of custom ticket fields: drop-down lists, text, multi-line…

Tip of the week: customer metrics with Google Analytics Article

Tip of the week: customer metrics with Google Analytics

Google Analytics is one of the most useful tools available for those in the customer service…

Advocate spotlight: customer satisfaction ratings Article

Advocate spotlight: customer satisfaction ratings

Ask customer support reps what they hate the most and the answer will almost definitely be…

Tip of the week: unraveling host-mapping for Zendesk Article

Tip of the week: unraveling host-mapping for Zendesk

You may have already taken a look at all of the different ways you can customize…

Advocate Spotlight Article

Advocate Spotlight

Ever wander into the office a little before 9 a.m., looking for a cup of coffee…

Tip of the Week: Copying Other People on Tickets Article

Tip of the Week: Copying Other People on Tickets

Tip of the Week: Hiding Parts of the Web Portal from Logged-out Users Article

Tip of the Week: Hiding Parts of the Web Portal from Logged-out Users

S*** Support Agents Say Article

S*** Support Agents Say

We know, we know: the S**** People Say meme is on its last leg. Who can…

Tip of the Week: Spice up Your Zendesk with Google Web Fonts Article

Tip of the Week: Spice up Your Zendesk with Google Web Fonts

Using custom fonts is a great way to add a bit of simple flair to your…

Tip of the Week: Tracking Requester Language by Email Article

Tip of the Week: Tracking Requester Language by Email

Now that Zendesk has rolled out our new language capabilities with our Dynamic Content feature, it’s…

Tip Of The Week: Understanding Trigger Conditions Article

Tip Of The Week: Understanding Trigger Conditions

There are two types of conditions available in Zendesk – all conditions and any conditions –…

Tip of the Week: Saving Time with Mail API Commands Article

Tip of the Week: Saving Time with Mail API Commands

My, how times have changed! We’ve updated our Mail API a lot since this was posted.…

Tip of the week: Showing who’ has been cc’’d in email notifications Article

Tip of the week: Showing who’ has been cc’’d in email notifications

Have you ever wished that you could allow end-users to see who’s been CC’d on a…

Tip of the Week – Manage Multiple Feedback Tabs on Multiple Websites Article

Tip of the Week – Manage Multiple Feedback Tabs on Multiple Websites

This tip is a little dated. Read this article for more up-to-date information about managing multiple…

Tip of the Week: Using business hours in your triggers and notifications Article

Tip of the Week: Using business hours in your triggers and notifications

[Editor’s note: you’ve unearthed an artifact from the old days. For the most up to date…