Zendesk on Zendesk: Team Communication

Published June 18, 2015
Last modified June 18, 2015

Join us in the Zendesk forums today for the next installment of our Zendesk on Zendesk series. We’re hosting a day-long discussion focused on communicating with your team and finding the best tools to do so.

I’ll post suggestions about how Zendesk Support agents communicate around the world. But this is a two-way street: I welcome your tips and ideas on working with Problem tickets.

The discussion is already underway; we kicked it off with a story about various communication tools including Flowdock. In today’s discussion, we’ll cover the below topics and more:

  • How to share knowledge amongst teams
  • Challenges about communicating internally and how they can be addressed
  • Processes that can enhance a team’s experience, and productivity

Head over to the forums for more details, tips, and to join the conversation

This discussion continues in our Zendesk on Zendesk series, a monthly discussion in our forums about a specific topic. Hosted by a member of the Zendesk Customer Support team, each day-long discussion will include tips and ideas utilized by Zendesk.