The next big thing in customer self-service: Help Center

Published August 21, 2013
Last modified August 21, 2013

Zendesk has always believed in the power of customer self-service. Over the years, we’ve added new self-service features, improved search, and introduced a mobile-optimized experience for your end-users. At the same time, we’ve watched as consumer expectations have changed dramatically in recent years—and so have demands on customer support organizations.

From those observations came the idea for something brand new. And so our user experience architects, designers, and engineers went back to the drawing board and built something from the ground up for modern customers, who crave self-service (91% of survey respondents say they’d use it, and 67% actually prefer it).

Today, we’re happy to introduce our new Help Center—an all-in-one knowledge base, community, and customer portal built right into your Zendesk.

Designed to exceed customer expectations (yes, even your demanding customers)
Help Center provides a great experience for your customers: It’s their always-on destination for discovering the information they’re looking for. A single search retrieves content from both the knowledge base and community. How’s that for instant gratification? Check it out in BetterCloud’s Help Center.

A powerful—yet simple—community
Inspired by some of our favorite Q&A sites, the community in Help Center is designed to remove complexity and make it easy for your customers to find and follow the content that’s most relevant to them. It surfaces trending conversations and suggests topics of interest based on user behavior.

A true extension of your brand
A beautifully designed Help Center—complete with your own custom branding—is within reach. Each of our five pre-installed themes is based on self-service best practices, and familiar customization tools help you make your Help Center uniquely yours without outside help—promise. School of Rock did it: They migrated their content, customized the design, and hooked up all their integrations on their own, in a matter of hours.

Help, Hilfe, Aide, Ajuda...
Because your customers may be spread around the globe, Help Center is multilingual. Easily manage all your content in 40+ languages, including languages that read right to left.

Starting today, we will begin rolling out Help Center to our customers. By the end of September, we plan to have Help Center available to every customer. If you want to take Help Center for a spin in the meantime, sign up for a free trial.

Learn more about Help Center, your customers’ new destination for 24/7 customer support, and check out the new community post from the product manager behind Help Center.