The Zendesk Feedback Tab is essentially a miniature version of the Web portal. It can be embedded in any web site, including your Zendesk. Also, it can be configured to allow your end-users to search your knowledge base, submit a support request, or live chat with your agents. We recently released a new version of the feedback tab that is even more customizable.
The latest Tip of the Week takes a two-pronged approach: it's a primer on CSS widgets and also introduces you to the wonder that is the Zendesk feedback tab, including what it is, how it can be utilized, and all the ways you can customize it.