TOTW: Let’s chat! Quick tips for training agents on Zopim

Published May 3, 2016
Last modified May 3, 2016

[Editor's note: Zopim is now Zendesk Chat]

Chatting is one of the easiest ways for people to talk. It's also one of the most effortless ways for brands to communicate with their customers. We’ve designed Zopim to be so simple it only takes a couple of minutes to install and start chatting with customers. To help new agents get started we’ve come up with an online course to explain how to make the most of Zopim live chat.

The Zopim Agent Essentials course lasts 45-60 minutes and is geared
towards helping agents learn the basics of chatting with customers
on Zopim. Here are some of the topics covered in the course:

  • Getting started with Zopim (including personalization)
  • Chatting with customers
  • Using advanced features (like shortcuts and file sending)
  • Proactively starting conversations with visitors
  • Completing a chat

Ask all new agents to sign up for a Zendesk University account and take the course. It’s completely free.

Want to learn more about Zopim integration? Read the ebook "6 steps for deploying chat on your website."