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Original air date: May 4, 2011
Every business measures its success by tracking a variety of metrics, from opportunities and sales to revenue and expenses. But there is one metric that holds the key to the future of every business customer satisfaction. Now, with Zendesk, your company can capture this customer support business metric.
Join us as we invite Roxana Siu, Product Marketing Manager, and Kate Hobbie, Director of Customer Support, discuss Zendesk's new business metric: Customer Satisfaction Ratings.
In less than an hour, you will learn:
- Why it is important to collect customer satisfaction
- Live product demo of this customer support feature
- Best practices and managerial benefits of this customer support feature
Ideal for: Zendesk customers
Time: 1 hour