As the world adjusts to a new reality with many unexpected challenges, businesses have to ensure that they are continually providing uninterrupted service to all their customers and foster a collaborative environment for their remote employees. Some businesses are having to scale their operations to support a sudden influx of customer requests, while others are dealing with significant shifts in the types of customer experience they now need to prioritize. In fact, the current crisis has pushed many companies to ramp up with AI and automation; but yet maintaining the connection with their customers and employees.