Tendências de experiência do cliente em 2021

There’s a lot to unpack from 2020 as we explore our top 5 CX trends. Tune in as we hear from regional leaders about how the trends impacted our customers and join sessions to help benchmark your business and arm yourself with concrete ways to adapt—tailored to your business, region, and customers.

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CX Trends 2021 is an event that brings together business leaders to help answer the big questions facing organizations today. Join our host Sarah Reed, and our special guests, including Cloudbeds, 7-Eleven, Whatsapp, and CNN host and best-selling author Fareed Zakaria, for the latest customer experience updates you need to face ongoing change. You’ll also learn how to maintain seamless experiences with a remote workforce, working towards a ‘new normal,’ and hear from brands that are thriving in the face of adversity.

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