The Zendesk for Microsoft Approach
Make millions feel like one in a million
Great customer service is all about having a personal touch. As an enterprise organization with a large, diverse customer base, you need tools that can do it all—segment, personalize, and respond to customers on their preferred channels so you can maintain loyalty for the long haul.
Scale up your workflow
A large, global technology company means managing multiple support agents and their many unique skill sets. Zendesk gives you the flexibility to customize your support solution with tools like advanced workflow capabilities and AI-powered automation and self-service—which means tickets get to the right agents, and agents have the knowledge they need to solve any problem.
Get on the same page
The bigger the company, the more complex your operations are. Integrate your tools, data, and communications across all departments for smoother customer interactions and less miscommunications.
Enterprise companies trust Zendesk with their customer and employee interactions
Microsoft + Zendesk = a powerful pair
Zendesk is a customer service and engagement platform that helps create the best possible experience for innovative and forward-thinking companies like Microsoft around the world. Our enterprise customer support solution helps you efficiently handle a globally dispersed team, so you can align your organization around what matters most—your customers.
The best customer experiences are created with Zendesk
Why millions turn to Squarespace for a great customer service
“It’s not just that we have a help center or live chat, but that we’re offering coaching and mentorship and helping our customers to become brand advocates. We’re here to help our customers succeed online, and that’s something we hear back from our customers. They just love our support channels.” - Raphael Fontes Vice President of Customer Operations