Zendesk Roadshow - Europe, Middle East
The Customer Happiness Formula
Join us for the upcoming Roadshow with two sessions over two days. We will be distilling down all of the many components that drive customer happiness into a practical formula and framework. Day one will be 90 mins and will feature speakers from around the world and will have a global focus. Day two you can choose one of two regional breakout sessions which will be 75 mins each and focus specifically on the Middle East and Africa.
In partnership with
Great CX is more than customer satisfaction, it’s about creating unforgettable moments, deep bonds and truly setting yourself apart from the competition. How do we arrive there? What’s the Key to customer happiness?
- Understanding customer psychology?
- Using the latest cx technology?
- Creating magic moments along the customer journey?
It’s all of the above and more..
In this upcoming event, we’ll be looking to distill the key components that drive customer happiness into a formula and framework, simplifying the complex so that you can move with speed and efficiency towards upgrading your customer’s experience of your business.
The goal for a great customer experience is customer happiness, hear from our incredible speakers to discover the art and science for crafting this in a world of growing expectations and ever evolving technology.
The Art and Science of creating exceptional customer experiences
Duration: 90 minutes
Hear from leading consumer psychologist - Kate Nightingale and a panel from Uber, Ford Motor Company and many more, on what it takes to crack the customer experience formula. We will also have CX Success Stories from Anghami and Appfollow.
Session 2 | Option 1
From concept to reality: How it really works in the Middle East
Duration: 75 minutes
Take a deep dive into CX in the Middle East. Ahmed Aly Shaban A CX Strategist at the UAE Gov’ office will share regional CX insights, and our panel discussion will focus on one of the region’s leading multi-channel retail groups - Kamal Osman Jamjoom and how they transformed their CX using Zendesk.
Session 2 | Option 2
From concept to reality: How it really works in Africa
Duration: 75 minutes
Take a deep dive into CX in Africa. Julia (Martin) Ahlfeldt - a leading customer experience strategist and business advisor in Africa will share regional CX insights, and our panel discussion will discuss what organisations in Africa are going to leverage technology to deliver omnichannel customer experience.