Zendesk Roadshow UKI | September 8th - 17th

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Evento virtual

Zendesk Roadshow UK & Ireland

September 8th - 17th

This series of virtual events, hosted in collaboration with MyCustomer and Computerworld, invites CX professionals to join us for the latest on customer experience trends and insights in our topsy-turvy world.

There are four sessions to register for. Scroll down for details.


Prelini Udayan-Chiechi
VP Marketing, EMEA
Adrian McDermott
President of Products
Rob Waller
Principal Solutions Consultant
Andy Eadle
Director of Customer Service
Shell Energy
Olivia Mc Millian
Director of Success
Chris Ward
Daniel Bailey
VP Enterprise
Peter Massey
CX Speaker, Author and Consultant
Celine Maher
Regional VP, Commercial Sales
Scott Carey
Group B2B Editor
IDG UK. (Computerworld)
Pat Phelan
Chief Customer Officer
Cosmin Uciu
Head of Member Support
Jason Maude
Chief Technology Advocate
Starling Bank
Janine Hirt
Chief Operating Officer
Innovate Finance
Arnaud Lousse
Director, Enterprise Sales, Platform
Sulaiman Sarwar
Enterprise Account Executive


There’s no blueprint for doing business right now. But one thing is for sure: as each day brings new challenges and unknowns, customer interactions count more than ever.

The Zendesk Virtual Roadshow for the UK & Ireland, hosted in collaboration with MyCustomer and Computerworld, invites business leaders and industry experts to answer the big questions facing organisations today. You’ll learn how to maintain seamless experiences, work towards a 'new normal', and hear from brands that are thriving in the face of adversity.

We can’t meet in person this time around, but we look forward to gathering online. Join us from your home office, coffee shop, or socially distanced setting of choice.

Why attend?

• Stay connected with the CX community during uncertainty
• Get inspiration and practical tips from top brands and industry leaders
• Learn how the latest technologies can boost your company's customer experience journey

Event 1

Five Big Bets for the Future of CRM

September 8th | 11:00 - 12:00pm

Adrian McDermott, President of Products at Zendesk, has some bold ideas on the future of CX and what it will look like. Join him, and Prelini Udayan-Chiechi—Vice President, Zendesk EMEA—to check out the big bets on AI, self-service, messaging and how to “turn data into your superpower.”

Learn how CX is changing in the region and discover the approach our customers are taking.

Event 2

Prepare for the Future of CX

September 10th | 11:00 - 12:00pm

This virtual roundtable, hosted by MyCustomer’s editor, Chris Ward, discusses the future of CX in our shifting world. Join us to hear why CX leaders must adapt to new environments and customer mindsets, and why organisations need to realign CX strategies and technologies.

Joining Chris Ward on the panel will be:

  • Olivia McMillan, Director of Customer Success, Zoopla
  • Andy Eadle, Director of Customer Service, Shell Energy
  • Dan Bailey, VP EMEA, Zendesk
  • Peter Massey, CX influencer and thought leader

Event 3

Fintech & High Growth Tech: Business as (Un)usual

September 15th | 11:00 - 12:00pm

This session, moderated by Scott Carey, editor of Computerworld, one of the longest standing and most influential tech publications in the world, brings together leading Fintech organisations to discuss the key CX trends and challenges facing the industry, during and post COVID-19, and how to overcome them.

Joining Scott Carey on the panel will be:

  • Pat Phelan, Chief Customer Officer, GoCardless
  • Jason Maude, Chief Technology Advocate, Starling Bank
  • Cosmin Uciu, Head of Member Support at Tide Business Banking
  • Janine Hirt, Chief Operating Officer, Innovate Finance
  • Celine Maher, VP UK&I, Zendesk

Event 4

Messaging: Fast Response, High Satisfaction

September 17th | 11:00 - 12:00pm

In our final session, our Sunshine Conversations team explores how you can unify customer interactions from messaging and social platforms like Whatsapp and Facebook Messenger into a centralised conversation, and the positive impact this has on the customer experience.

Join Zendesk's Arnaud Lousse and Sulaiman Sarwear as they demonstrate how to build interactive messaging experiences that deliver conversational business at scale.

Sessions moderated in partnership with: