Real time customer engagement
Made especially for you
“People remember how you make them feel,” said restaurateur Danny Meyer at a retail trade show earlier this year. Your product has to be great—but so, too, does your customer engagement. Meyer urges everyone to try delivering less. Make what you do—better—including your service.
Em primeira mão
- Get to know your customers. Collect customer data from across the Zendesk family of products. An event-based timeline gives you a better understanding of that customer’s history: where they’ve been on your site, when they needed help, and why.
- Add a personal touch. Reach out to customers in ways that actually mean something to them. Create segments of customers based on behavior or profile. Then identify trends and trigger targeted campaigns to get the right message to the right customers.
- Build trust and loyalty. Keep your relationships going strong. A proactive heads up about issues or a well-timed tip for newbies delivers assistance before customers know they need it.
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