Searchable Knowledge Base

I don't have ducks. I don't have a row. I have squirrels and they are going nuts! Do you ever feel like this? Support teams have a lot of knowledge about customer issues—and the best way to solve them. This knowledge is like the gathered nuts, and you don't want those nuts stored in many secret hidey-holes. You need the knowledge collected in one place that is accessible to all.

Zendesk Guide is a smart knowledge base that helps tap into that institutional knowledge and puts it to work.

Em primeira mão

With Guide, you can quickly build a customizable help center, online community, and customer portal, so customers get better self-service and agents see improved efficiency and faster resolution. And since it’s the only knowledge base native to Zendesk, it integrates seamlessly with Zendesk Support.

Aproveite os benefícios

Guide helps you:
  • Grow what you know - Capture your agents’ collective knowledge and build on it over time to respond to support requests more effectively
  • Give them the good stuff - Give customers the most relevant answers and information automatically—and in context—for a faster self-service experience
  • Be better with bots - AI powered Answer Bot* can resolve high-frequency, low-touch tickets by sending customers relevant articles while they wait for an agent
  • Get smarter as you go - Measure and score the popularity and effectiveness of your content to see what needs work, and what you should write next

Saiba qual plano do Zendesk é o melhor para você.