Software FAQ examples
Software provides insight into FAQ’s
Finding answers without reaching out to a customer service agent is high on the list of priorities for most customers. That’s why companies build highly informative self-service centers that are densely packed with company information. In fact, they’re often so packed that locating information can be a problem. That's where Zendesk Guide comes in.
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- Make sure articles are short and easily read
- Ensure quality and consistency by developing and maintaining a style guide
- Avoid using jargon and technical terms if possible
- Make sure copy is approved by your thought experts
Would you like to learn more about how Guide helps break down what information to include in your FAQ section? Request your free trial today.A experiência é crucial.
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