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• Accounting, Finance & Legal
  Senior Strategic Sourcing Specialist - EMEA
  The Global Sourcing and Procurement team helps maximize value from Zendesk, Inc.’s vendor relationships and ensures our Product, TechOps, IT, Sales & Marketing, and G&A teams have the goods and services they need to succeed. This role will lead all aspects of strategic sourcing including category assessment, vendor due diligence, RFx, negotiations, and vendor management for the EMEA region.  In this position, the Sr. Strategic Sourcing Specialist will have a broad understanding of Zendesk’s overall business and build strong relationships with stakeholder teams to become a key business partner helping our teams win!
  
  
  Responsibilities:
  • Specific project tasks may include market research & analysis, data collection/management, cost modeling, RFx strategy development, RFx creation and management, supplier communications, negotiations, contracting, and supplier performance management
  • Support contract negotiations for new and existing suppliers, partnering with Legal and the respective business partners
  • Assist the business in decision-making and budget management  
  • Support the execution of spend management projects that accomplish key objectives.  Those objectives may include savings, process efficiencies, supplier consolidation & management, risk reduction & management, improved visibility & control of expenditures 
  • Develop presentations and data reporting for internal stakeholder communications/updates 
  • Perform total cost of ownership evaluations, perform supply-market research and conduct pricing audits and impact analysis for the pursuit of continuous cost improvements
  • Partner with Business leaders across multiple business units to educate and inform on newly implemented policies and procedures.
  • Liaise with Head of Sourcing manager to ensure all projects and activities relating to the program are completed and tracked appropriately.
  • Ability to  provide regional support for Strategic Sourcing operations as well as across APAC region as needed.
  Qualifications:
  • BA/BS 
  • Minimum of 3-5 years relevant experience
  • Excellent quantitative skills with the ability to dissect problems
  • Demonstrated data driven approach to solving problems
  • Demonstrated skills in rigorous, fact-based analyses that drive creative problem solving, proposal preparation, and negotiation
  • Ability to work in a fast-paced environment with excellent attention to detail
  • Strong Excel and PowerPoint skills
  • Experience in sourcing, procurement, or consulting is a plus
  Personal Qualities:
  • Good communication and networking skills and able to work effectively as either an individual or as part of a team
  • Must be flexible and have strong influencing skills in order to facilitate favorable agreements  for Zendesk while also keep internal business partners happy
  • Highly motivated towards achieving cost savings and operational enhancement goals 
  • Demonstrated Subject Matter Expertise in the functional areas of Strategic Sourcing
  • Experience maintaining relationships with individuals in other functional areas
  • Demonstrated experience successfully leading at least one project that impacted multiple functional areas
  • Excellent verbal and written communication skills
  #LI-SD1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Creative
  Lead Product Designer
  If you are passionate about design and interested in helping us visualize the future of Zendesk, we would love to hear from you.
  You will be an integral part of the product design team in EMEA working closely with other designers, product managers, engineers, UX researchers to optimise and grow concepts through design exploration, ideation and user validation. The role is based in our brand new EMEA HQ in Dublin.
  
  
  Descrição
  At Zendesk, the design culture starts with our three Danish co-founders and flows outward into every aspect of the organization. From the Scandinavian aesthetic of our workspace, to the way we gather, work and create - design is an integral part of everyday life at Zendesk. As a Product Design team we believe in a collaborative working style with a bias towards rapid prototyping, experimentation and a strong curiosity for our customers and their needs.
  
  
  What we’re looking for:
  You are Design Lead with a demonstrated track record of managing the design process, communicating with stakeholders and understanding the customer voice. You collaborate with the team, inspire through conversation and design with the user in mind. You’re curious about emerging tools and technologies but you’ve also mastered your own workflow and know when to gather the appropriate inputs. You know how to build trust with colleagues and can use radical candor when it’s needed.
  You possess a portfolio that demonstrates excellence in visual design as well a capacity to solve user experience challenges with simple, empathetic and honest solutions. You will be an important part of our global creative team which spans the disciplines of product design, user research, brand, UX writing and storytelling.
  
  
  What you get to do every day:
  • Act as a conduit between the Product, Design and Engineering teams to solve complex interaction problems, humanize product ideas and develop these ideas into elegant application design
  • Build relationships with Product Managers and Engineers to grow concepts through design exploration, ideation and user validation
  • Produce and facilitate design thinking sessions
  • Identify, track and build models around product metrics
  • Design interaction models, wireframes and mockups that promote ease of use and optimize how customers interact with our products
  • Collaborate with the User Research team and develop research plans to strengthen design projects
  • Analyse tasks, model information, navigation and flows using UX best practices for web and mobile
  • Present design solutions to stakeholders and company executives, defend design decisions and incorporate feedback into the design cycle
  • Ideate with all levels of Zendesk to create products that make happier support professionals
  What you bring to the role:
  • BFA or similar and a minimum of 5+ years of increasing responsibility in product design within a high paced, agile software-as-a-service environments, preferably in the B2B space; including daily interactions with Product Managers and Engineers.
  • Proven expertise turning complex business problems into simple and engaging products
  • Strong command of interaction design, visual design and information architecture with a mind for simplicity of design
  • Leadership skills and experience leading multi-disciplinary teams
  • Capable of communicating and prototyping interactions rapidly at all levels of resolution
  • Deep knowledge of modern web UI patterns
  • Propensity for experimentation
  • A portfolio that showcases your work, provides detail of your role on projects and shows examples of functional designs that you have developed from requirements through design deliver
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior UX Researcher
  At Zendesk, the design culture starts with our three Danish co-founders and flows outward into every aspect of the organisation. From the Scandinavian aesthetic of our workspace to the way we gather, work and create - design is an integral part of everyday life at Zendesk. As a product design team, we believe in a collaborative working style with a bias towards rapid prototyping, experimentation and a strong curiosity for our customers and their needs.
  
  
  What we’re looking for:
  • You’re an experienced user researcher with a demonstrated ability at working successfully within design-driven product cultures. You have a modern approach to user research methodology and understand the challenges and opportunities of working within an Agile environment.
  What you get to do everyday:
  • Conduct independent research, analyse user behaviour and provide deep insights into the goals and preferences that drive adoption of Zendesk
  • Observe and document how customers interact with our products to enrich their support cultures and use these findings to affect product development at all levels of the business
  • Proactively turn open questions and curiosities into formal research plans using appropriate methods to gain meaningful insights
  • Identify opportunities for improving the product experience through user interviews and customer focus groups during the discovery phase
  • Facilitate formative and summative user testing during key points in development and clearly articulate these findings to inspire design
  • Share research results across the organisation to generate empathy, emotion and engagement
  What you bring to the role:
  • University degree and 5+ years experience in applied product research for a commercial B2B, B2C, SaaS or Mobile product
  • A portfolio of your previous work demonstrating how your research influenced product design and examples of qualitative and quantitative methods used to affect outcomes
  • Proven experience designing studies that address user behaviour and attitudes, fuel ideation and formulate better understandings of user pain points
  • Practical experience in managing contextual inquiry and other methods that shed light on the psychology behind decisions
  • Empathetic and human-centric approach to analysis
  • An understanding of quantitative, behavioural analysis and statistical concepts
  • Can communicate results and illustrate suggestions in compelling and creative ways
  • An understanding of Agile product development practices
  • Knowledge of traffic and usage patterns and the ability to visualize data to explain how different types of customers use our products
  • Preference given to candidates with a web application background or HCI and experience dealing with quantitative data
  • Strong communication skills both written and verbal and ability to influence direction across all disciplines within the organisation
  #LI-RO
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Customer Advocacy
  Customer Support Advocate Opportunities (with European Languages)- Register your interest for future roles!
  We are experiencing very exciting growth and are continually growing our EMEA Customer Advocacy team. If you do not see a live job in Customer Advocacy, you can still register your interest through this post for future opportunities based in our Dublin office.
  
  
  You're a great match if you possess fantastic troubleshooting and analytical skills, are driven to help customers, and have the ability to dive deep into a new product to learn it inside and out AND possess fluency in one of the following French, Russian, German, Spanish or Italian.... sound like you? Read on!
  
  
  Description:
  We are looking for a talented Technical Support professional to become a Zendesk guru for our customers. You will be providing top-notch support through many different channels of communication including: email, phone, chat, forums and social media such as Twitter and Facebook. You're a great match if you possess fantastic troubleshooting and analytical skills, are driven to help customers, and have the ability to dive deep into a new product to learn it inside and out.
  
  
  Responsibilities:
  • Answer all questions related to Zendesk and escalate when necessary
  • Educate and empower our customers to become better Zendesk users
  • Own the customer experience and work to exceed their expectations. We want to treat our customers as if you would treat a guest in your own home.
  • Proactively look for solutions to problems and propose improvements if something could work better
  • Be Zendesk's ambassador for all internal departments and help them be successful in their roles
  • Drive product change and improvement to make Zendesk the leading support platform
  Soft Skills:
  • You love talking to people on the phone and building relationships with your customers
  • You are able to empathise with customers in a genuine way that lets them know you care about their issues
  • You're a team player that can follow and lead as situations dictate
  • You're able to make decisions and solve problems
  • You have an ability to explain complex issues in beautifully simple terms
  • You're curious and have a natural ability to "zoom out" of a problem, in order to ask the right questions.
  • You're able to plan, organise, and prioritise work - this role wears many hats!
  Technical skills and Experience required:
  • At least 1 years experience in Customer Service
  • Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation
  • Experience using social media or web-based software, including Twitter, Facebook, Google Apps
  • Knowledge of common help desk/ticketing solutions
  • Fluent English as well as fluency in one of the following: French, Russian, German, Spanish, Italian
  • Entitlement to work full time in EU for any employer
  You are an ideal candidate if:
  • You enjoy a fun and friendly work environment
  • You like celebrating successes and accomplishments
  • If you like engaging with your customers and colleagues
  #LI-SD1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Sucesso do cliente
  Customer Success Consultant - Register your interest for 2019 roles!
  We are experiencing very exciting growth and are continually growing our EMEA Customer Success team. If you do not see a live job in Customer Success, you can still register your interest through this post for future opportunities based in either of our Dublin, London, Paris, Copenhagen, Amsterdam or German offices.
  
  
  About the role:
  Our Customer Success team advises and guides our wide array of enterprise customers as they map any number of business needs to Zendesk. We ensure customers are optimised and scaling effortlessly through different programs, all focused on driving business and technical value. 
  
  
  A key fixture of our Success team is the work our Success Consultants do to understand a customer’s business, work creatively to provide solutions to challenges, and ultimately help their business innovate and transform using Zendesk.
  
  
  Responsibilities:
  • Manage a portfolio of customer accounts
  • Engage with customers in a way that thoughtfully changes their perception of what is possible, from both a business and strategic perspective
  • Consult with support leaders across various industries to capture their business problems and work together on how to configure Zendesk in order to meet and exceed expectations
  • Partner with innovative, fast growing customers to optimize and transform support strategies
  • Conduct virtual meetings, trainings and knowledge transfer sessions according to Customer Success methodology
  • Maintain a high level of professionalism, empathy, and business acumen across multiple customers at one time, connecting, trends and themes as you go
  • Perform issue identification, communication, and resolution for moderately complex issues
  • Simultaneously prioritise for the best customer experience and while also staying keenly aware of how to drive retention across the entire customer base
  Characteristics:
  • Energized by working collaboratively to evolve and optimize a customer program
  • Love for teamwork and the ability to work within different internal groups to enhance our customer’s experience
  • Proven ability to develop relationships quickly
  • Ability to manage concurrent projects and customers at one time
  Items we'll be looking for in your CV and assessing you on include:
  • University degree or equivalent
  • Fluent in English (written and verbal to business level). Additional fluent skills in: French, German, Dutch, Russian, Spanish, Italian, Turkish, Nordic languages a super nice to have
  • Proven experience in a Customer Success or similar consultancy role from a SaaS/ technology business
  • Professional consulting experience, ideally in a customer-facing role
  • Portfolio management experience
  • Good understanding of support process and infrastructure
  • Excellent instincts and ability to interface at Manager/ Head of/ C-Level with ease
  • Excellent communication, interpersonal skills, and eloquent writing skills
  • Empathy and a unique ability to understand customer needs
  • Passionate about customer service and how it can transform businesses
  • Strong project management or organisational skills and an ability to multitask without getting frazzled
  • Willing and able to travel
  #LI-JL1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Engineering & Product
  C#/Unity Engineer
  Zendesk is looking for a talented SDK developer focussed on C#, Unity and mobile to join us in revolutionising the mobile customer service experience.
  
  
  Our teams work on SDKs and applications that are widely used by tens of thousands of customers and their millions of users. We have a strong focus on code quality, discipline and agile development along with a belief in the importance of design excellence and creativity. We love to work with smart people who have a strong sense of ownership and thrive when they see their work being used widely.
  
  
  You will work with our growing Dublin-based engineering and product management team.
  
  
  
  
  Requirements
  • Minimum 5 years C# development experience
  • Good working knowledge of the Unity platform
  • Basic mobile development experience in Java, Swift or Objective-C is a plus
  • You believe in Agile development
  • Ability to solve problems and make pragmatic engineering decisions quickly
  What you get to do
  • You will be creating native Unity plugins in C# to support our mobile customers.
  • You will be working with some of the best mobile engineers in Dublin!
  • You will be writing testable and tested code. We love tests!
  • Your code will be used by millions of embedded clients. You will work with your team to produce high-performance, efficient, and scalable code.
  • You will be writing SDKs, so you always need to minimise your footprint. This means you’ll get to write some really challenging and optimised code. 
  • You will continuously improve the SDKs, peer-review code, and have everything working smoothly on our CI server. 
  • You will continuously improve your skills and understanding of Unity as a platform.
  What you bring to the role
  • Proven working experience in software development
  • Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
  • Solid understanding of the full mobile development life cycle
  • A drive to continuously improve the product, and question any inefficiencies or issues that you find
  • A drive to share knowledge inside and outside of the team
  Nice to have
  • Bachelor's degree in Computer Science degree or equivalent
  • Knowledge of other C# based mobile platforms
  • Have published an app on Android or iOS, or have written a Unity plugin
  • With your application please provide us with a link to your GitHub or Bitbucket account, and any apps, blog articles or presentations you may have published.
  #LI-CF
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Director of Engineering, Mobile
  Zendesk is looking for an experienced Director of Engineering to lead our mobile engineering team based in Dublin.  As Director of Engineering you will own all our mobile apps (https://www.zendesk.com/product/mobile/) teams as well as our SDK (https://developer.zendesk.com/embeddables) and Shared Mobile Services team. 
   
  At Zendesk, our centre of excellence for all things mobile is Dublin. This role comes at a time when we will be investing heavily in the team so expect a chunk of your role to be in the recruitment of top-class iOS, Android and backend Scala and Ruby engineers. You will play a pivotal role in articulating problems and getting people to work together in a collaborative, agile environment. 
   
  You will work closely with our Director of Product to shape the vision for all our mobile products and give technical insight into our platform and its capabilities. Sick of fighting people to get things done in your current role? Good, you will have pure autonomy on the engineering side within mobile to do what you need to produce qualitative products. 
   
  This is a senior management role responsible initially for a group of around 25 Engineers reporting through two managers and three team leads. As well as being able to manage, develop and support less experienced staff you'll also be an active influencer in technical discussion and vision setting. Being able to set clear goals and contribute constructively to architectural conversations are key focuses to ensure your success in this role.
  
  
  #LI-RO
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Director of Product, Mobile
  We’re looking for an experienced product leader to shape the future of Zendesk’s mobile offerings. This team is responsible for making the customer support mobile agent experience effortless, and for providing best-in-class embedded mobile support with our SDKs.
  
  
  Why you’ll want this role:
  • In this role, you’ll define new and innovative ways to deliver mobile support experiences, as well as deliver awesome customer experiences through our embeddable SDKs.
  • This role encompasses two broad domains -- first -- enabling our customers to deliver amazing customer service on their mobile products; and second -- enabling mobile access for support agents via our mobile apps.
  • In shaping the future of the Zendesk mobile products, you’ll directly manage a team of product managers, and have personal ownership of key elements of the mobile solution.
  • You will represent mobile at a leadership level across the company
  • You’ll define a mobile strategic plan and high level roadmap, aligned with your perspective on the mobile market
  • You will empower product managers and help drive the vision for the mobile apps, SDKs and APIs that comprise our mobile product suite
  • You will manage, inspire, and grow the product organization and associated teams
  • You’ll ensure business and technical stakeholder needs are aligned; you’ll also own KPIs and own business outcomes
  • As Zendesk is a global company, you will need to collaborate extensively across geographies and product teams.
  What you bring to the role:
  • 10+ years experience leading and building well-loved software products
  • Extensive iOS and/or Android mobile app experience, and an interest in both
  • Experience defining product roadmaps, building collaboratively with design and engineering peers, and shipping at scale
  • 5+ years experience managing multiple Product Managers and a portfolio of products
  • Compelling storytelling, with experience communicating concepts and ideas to engineers, creatives, and leadership
  • Strong product instincts, matched with deep analytical thinking
  • A strong, demonstrated ability to generate excitement and bring cross-functional teams together 
  • Demonstrated experience in agile, lean startup product management processes
  • Ability to influence decision-making at all levels within an organization and in a variety of contexts.
  #LI-RO
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Engineering Manager
  At Zendesk, we strongly believe that to build a great product you have to have great people. We enjoy working with smart focused people who care about both the product and the code they write. We value collaboration and test-driven development and continuous delivery. We like and use agile processes and believe that pragmatism always triumphs over dogmatism. We all own the product and derive satisfaction from measurably adding value to the customer.
  
  
  Zendesk is looking for an Engineering Manager to join our Talk team! As an Engineering Manager at Zendesk, you will utilize both your leadership and your technical expertise to guide and enable our teams of talented engineers. You’ll provide coaching and mentorship for one or two teams (5-10 people) with a focused mission.
  We’re looking for a seasoned a people manager with good coaching skills, a pragmatic outlook and past experience growing teams and people in a startup environment. You’ll have the skills, experience, wisdom, patience and determination to work with the team to deliver high-quality software to meet our customer's needs.
  
  
  You will work with tech leads to ensure they make good architectural decisions, balanced by the reality of Zendesk Talk’s business strategy. You will be involved in all phases of the software lifecycle, working in a dynamic, agile development methodology. As a leader, you’ll ensure that teams are shipping architecturally sound software at a regular cadence. You will make sure teams are having an open and productive retrospective on a regular basis and taking action to ensure their process evolves and continuously improves.
  
  
  What you get to do every day:
  • Work with Talk team engineers to create innovative software to tackle the call centre problem space.
  • Collaborate with the Product team to clarify, refine and communicate product priorities.
  • Contribute to discussions on the technical roadmap necessary to enable future product and business goals.
  • Lead the recruitment of new team members and facilitate a speedy engaged interview process.
  • Have regular, open, action orientated 1:1s with your team members.
  • Help your team members set specific, achievable goals that will bring them to the next level and further their careers.
  • Provide regular feedback to people you manage in a caring and direct way.
  • Identify blockers, problems or red flags within the teams you are responsible for and ensure the teams are aware of these and take timely action to deal with them.
  • Create a diverse and inclusive working environment where people can thrive.
  What you bring to the role:
  • A few years experience managing people across one or more teams.
  • Previous experience as a software engineer, ideally working on product teams in startups.
  • Ideally you will have experience with our main stack Ruby/Rails and Javascript.
  • Sound understanding of web application development and agile development practices.
  • A commitment to quality, robust, stable software and the knowledge and skills to steer a team to delivering to these expectations.
  • Passion for problem solving and a desire to deliver software that’ll make the users’ lives easier.
  • The ability to be direct and tackle issues head on when needed, without being uncaring.
  • Mindfulness and an ability to stay calm when others get flustered.
  • Great communication skills, both written and verbal.
  • Refined prioritisation skills, to focus your time and energy where it’ll have the most impact.
  • A dedication to continual self-development.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  iOS Engineer
  Zendesk is looking for a talented mobile SDK developer focused on iOS to join us in revolutionizing the mobile customer service experience.
  
  
  Our teams work on native SDKs and applications that are widely used by tens of thousands of customers and their millions of users. We have a strong focus on code quality, discipline, and agile development along with a belief in the importance of design excellence and creativity. We love to work with smart people who have a strong sense of ownership and thrive when they see their work being used widely.
  
  
  You will work with our growing Dublin-based engineering and product management team.
  
  
  Requirements:
  • Minimum 2 years native iOS development experience (experience with other mobile platforms is a plus);
  • 3+ years development experience in a high-level language, preferably Swift and Objective-C;
  • You believe in Agile development;
  • Ability to solve problems and make pragmatic engineering decisions quickly.
  What you get to do:
  • You will be working with some of the best iOS engineers in Dublin, who love writing SDKs and applications in Swift, and some Objective-C. We also create SDKs for Android, so you will get to work with some of the best iOS engineers around too!;
  • You will be writing testable and tested code. We love tests!;
  • Your code will used by millions of embedded clients. You will work with your team to produce high-performance, efficient, and scalable code;
  • You will be writing SDKs, so you always need to minimise your footprint. This means you’ll get to write some really challenging and optimised code. Sometimes you’ll release parts of it as open-source, like our Suas library (https://github.com/zendesk/Suas-iOS);
  • You will continuously improve the SDKs, peer-review code, and have everything working smoothly on our CI server;
  • You will continuously improve your skills and understanding on iOS as a platform.
  What you bring to the role:
  • Proven working experience in software development;
  • Working experience in iOS development;
  • Experience with Custom UI Component development;
  • Experience working with iOS frameworks such as Core Animation, Core Graphics and Core Text;
  • Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies;
  • Solid understanding of the full mobile development life cycle;
  • A drive to continuously improve the product, and question any inefficiencies or issues that you find;
  • A drive to share knowledge inside and outside of the team.
  Nice to have:
  • Bachelor's degree in Computer Science degree or equivalent;
  • Have published one or more iOS apps in the App Store;
  • Knowledge of Ruby on Rails development.
  With your application please provide us with a link to your GitHub or Bitbucket account, and any apps, blog articles or presentations you may have published.
  
  
  #LI-CF
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Scala Engineer
  Zendesk is looking for an experienced Senior Software Engineer to be part of a team in the Engineering group based in the Dublin office. 
  This newly formed, multi-disciplinary team of operations and software engineers is responsible for Zendesk's edge-tier infrastructure. It owns the entry point to Zendesk and provides routing and protection at that layer. The team is building massively scalable microservices that are on the critical path for every request that hits Zendesk, and provides impactful automation tools for all Zendesk engineers to interact with these services.
  
  
  As a Senior Software Engineer you will bring your significant professional experience to support the team on analyzing, identifying, designing and implementing components that improve the reliability and availability of our services. 
  
  
  You will work with the team to deliver architecturally sound software and sync with the Edge leadership (architect, engineering manager) to ensure your team’s technical roadmap is aligned with our company strategy.
  
  
  What you get to do every day
  • Work closely with the team to build new systems and components that allow scaling of Zendesk’s edge infrastructure
  • Integrate libraries, tools, and third party APIs to help create and maintain reliable services
  • Lead by example demonstrating best practices around code development, design, test, review, documentation and other engineering disciplines
  What you bring to the role
  • 7+ years professional experience working in software development
  • Advanced Java with an interest in Scala or functional programming
  • Extensive experience building, managing and scaling APIs (preferably in a Java or Scala environment)
  • Interest or experience in one or more of the following: Akka, Finatra, Slick, SBT
  • Significant experience with relational databases and SQL (preferably MySQL)
  • Experience in session management, object relational mapping, object caching, RESTful web services
  • Experience with CI/CD systems (Travis, Jenkins)
  • Experience working in an agile development environment (Scrum, Kanban)
  • Self-driven and highly motivated to understand complex systems, methodical in identifying and decomposing requirements
  Nice to have
  • Experience with multiple programming languages (Ruby, Python etc)
  • Experience with data encryption, i.e. SSL/TLS
  • DevOps experience (Docker, Kubernetes)
  • Knowledge of modern web security features (SSO, OAuth, 2FA, HSTS, CORS)
  • Experience with instrumentation and reporting tools (DataDog, Rollbar, Kibana)
  • Experience working on open source software projects with an active GitHub repo
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Software Engineer
  We’re looking for a talented Senior Software engineer to help take Zendesk products to the next level in terms of functionality and integrations. You’ll be joining a team that works on our Talk product. Talk is a complex real-time application that needs to be robust, scalable and maintainable. You’ll have the skills, experience, wisdom, patience and determination to work with the team to deliver high quality software to meet our customers needs.
  
  
  What you get to do everyday
  • Work collaboratively with a focused team on a complex real-time application that needs to be robust, scalable and maintainable.
  • Participate in every stage of the development life-cycle including feature conception, design, implementation, testing, rollout and making everything run smoothly in production.
  • You’ll want to follow and improve our practices at every stage of development: TDD, spiking/prototyping, pairing, peer code review, design review and rapid deployment.
  • When working on debugging a tricky intermittant issue you won’t give up until the feature behaves as expected, the root cause has been identified and an automated test has been put in place to avoid the issue reoccurring.
  What you bring to the role
  • Ideally you will have plenty of experience with our main stack Ruby/Rails and Javascript.
  • You’ll want to whiteboard problems with your peers and apply the scientific method to finding a pragmatic solution that is the best fit (on balance) for the identified problem space.
  • Excellent communication skills, you can explain your views well to others and just as important, actively listen to others ensuring a good discussion.
  • You’ll also want to bash out a wiki page with a summary of the discussion and any decisions for the benefit of others.
  Nice to haves
  • If you're interested in learning Scala, Elixir, Go and products such as Kafka, Elasticsearch, Hadoop and ZooKeeper.
  • Any knowledge and/or experience in the VOIP or telecoms industry would contribute useful background knowledge.
  #LI-CF
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Marketing
  Account-Based Outbound Marketing Manager, EMEA
  
  
  Zendesk is looking for an energetic and motivated manager to join our Marketing team as an Account-Based Outbound Manager. You will be overseeing a team of researchers whose main aim is to identify potential customers and target businesses that would benefit from the suite of Zendesk products.
   
  You will work closely with both Marketing and Sales teams to ensure pipeline is generated for the future business of Zendesk. 
  
  
  Responsibilities:
  • Management of a growing team of researchers who are working on specific campaign outcomes for target businesses, industries or regions
  • Create research processes and introduce best practices to guide the researchers’ project work from the ground-up, by building out accounts and contacts for enterprise campaigns
  • Work closely with the wider Sales and Marketing teams, to inform, guide and deploy a solid research strategy
  • Make recommendations around researcher and project workflow to optimise campaign efficiency and time to market
  • Map closely to the overall campaign strategy and Ideal Customer Profiles in overseeing researchers’ work
  • Create ongoing opportunities for collaboration among researchers to support and improve best practices
  • Partner with Analytics and Campaign Managers to leverage data insights around campaign engagement and conversion
  • Work with Marketing and Sales operations to optimise data capture in Salesforce
  • Build out accounts and contacts in Salesforce
  • Ensure data integrity by overseeing de-duplication and clean-up procedures as needed
  • Communicate regularly with the Marketing, Sales, and Marketing/Sales Operations teams
  • Develop researchers into career tracks for Sales
  • Grow the team when needed, and work closely with Recruitment as the function develops within EMEA
  • Create a great team environment with a fun and energetic atmosphere
  Requirements:
  • BS/BA degree in business, marketing, communications, analytical sciences or a related degree
  • At least 5 years of work experience within a Sales environment, preferably in the SaaS industry
  • People management experience
  • Experience using Salesforce
  • High energy and a strong team ethic
  • Collaborative mindset
  • Goal-oriented
  • Have a demonstrated success at meeting targets
  #LI-MG1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  International SEO Manager
  Zendesk is looking for a motivated International SEO Manager to coordinate and execute our organic search strategy internationally. You will report to the SEO lead and work out of our Dublin office, but you will work with coworkers throughout the world.This is an exciting opportunity for someone with a proven track record of working with complex global websites in a dynamic environment.
  
  
  The ideal candidate will have experience working with multiple ccTLDs and an understanding of international search engines. You are a data-driven self-starter, both highly analytical as well as adept at building strategic relationships at all levels of the organization. You are someone who enjoys analyzing SEO-related data, is familiar with both technical and content-driven optimization, and has the technical, creative and people skills to coordinate complex initiatives to improve SEO performance.
  
  
  Responsibilities:
  • Coordinate our SEO strategy and efforts with our APAC, LATAM and EMEA regions
  • Work with our international marketers and localization team to identify emerging and existing content gaps
  • Develop and execute a plan to train our international content creators on how to perform keyword research in their native language
  • Be a subject matter expert on international SEO and be familiar with international search engines
  • Own reporting on international SEO metrics
  • Work in conjunction with current SEO agencies for these regions
  • Complete competitor analysis to unearth new opportunities and respond to change
  • Develop and implement link building strategies
  • Work with the engineers to ensure new features are SEO compliant and collaborate on product initiatives that directly support SEO growth
  Desired Skills and Experience:
  • 3+ years of SEO experience working on global B2B websites, demonstrating ability to execute and achieve goals in a fast-paced environment
  • Deep knowledge of search engine algorithms, ranking strategies, and best practices for websites in different languages
  • Strong quantitative skills and ability to analyze data and make data-driven decisions
  • Knowledge of website information architecture and UX best practices
  • Solid understanding of web technologies to ensure technical SEO best practices are implemented
  • Good understanding of HTML, JavaScript, and CSS
  • Familiarity with Smartling is a plus
  • Intellectual curiosity combined with a knack for recognizing correlations, trends, and statistical irregularities
  • Interest in sharing and learning
  • Positive outlook, fun, flexible, and creative
  • BA/BS required
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Marketing Manager, Emerging Markets
  We are looking for a strategic, results-oriented Marketing Manager, who is excited about the direction Zendesk is headed and wants to join a fast-growing company. This person will help us position the product for business growth and tell the ‘Why Zendesk’ story in the Customer Service space through all aspects of the product, marketing, and sales channels. Working closely with other areas of the business you will form the campaign strategy, enable the sales teams to tell a compelling story and activate our brand across multiple marketing channels for the Zendesk platform.This is an opportunity to take a solidly established brand and accelerate growth across your region through a series of new product introductions over the next few years.
  
  
  Main Responsibilities:
  • Deliver audience targeted and market segmented campaigns and programs into your regions’ markets to generate pipeline and booking.
  • Develop content strategies (in alignment with other stakeholders) for acquiring market share, sales and expansion in the region – including elements such as live and online events, direct mail, email, web, advertising, and sales support materials
  • Measure marketing activity effectiveness, report on Marketing KPIs (client- and prospect-focused marketing metrics), balance budget (accountability for), and optimise resources to deliver maximum ROI whilst meeting regional Booking and pipeline goals
  • Understand global campaign roadmap and local market needs to determine which elements should be deployed in-region and which new materials need to be created
  • Set, drive and align field marketing priorities with local sales teams 
  Requirements:
  • Bachelor’s Degree in Marketing, Economics, Business or a related technical field
  • 5+ years’ experience with solutions marketing, solutions consulting or product marketing in B2B or B2C market
  • Exceptional communication & presentation skills
  • Verbally articulate and skilled at telling a visual story
  • Fluent in English and either Hebrew, Arabic or Turkish
  • Must be very comfortable with continuously changing opportunities and priorities
  • Team player with ability to work cross-functionally
  • Strong analytical skills and passion for analysing products, competitors, and market dynamics
  • Experience with Salesforce to nurture, track and report on lead conversions
  • Exceptional organisational and project management skills, ability to manage multiple projects, ability to meet deadlines, and strong attention to detail
  • Ability to lead and drive business growth for an entire region
  • Ability to work independently and as a key member of multiple teams
  • A desire to do the best work of your life!
  #LI-MG1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Outbound Research Representative - Dutch Speaking
  Zendesk is looking for an energetic and motivated recent graduate to join our Marketing team as an Outbound Research Representative.
  
  
  This role will provide you with a unique chance to kick-start a career in Marketing or Sales in a fast paced SaaS environment.
  
  
  Your main responsibility in this role will be to help research potential customers and target businesses that would benefit from the suite of products Zendesk can provide.
  
  
  What you get to do every day:
  • Ensure data-integrity through regular de-duplication and clean-up procedures
  • Communicate regularly with the Sales Development, Marketing, Sales Operations, and Sales Enterprise Teams
  • Build out accounts and contacts in Salesforce
  • Provide additional support that the Marketing and Sales Development teams may need
  • Build up experience working in a Multicultural team serving markets in Europe, Middle East and Africa
  • Focus on building a great team environment for a fun and energetic atmosphere
  • As you progress in the role you will get the opportunity to provide a fantastic first impression to prospects and customers while assisting the team on building a pipeline for Marketing and Sales
  
  
  What you bring to the role:
  • Pursuing a BS/BA or a recent graduate
  • Demonstrated success at meeting targets
  • High energy and strong team ethic
  • Goal oriented
  • Experienced using Salesforce (bonus points)
  • Self-motivation
  
  
  Requirement:
  • Fluent/Native level English and Dutch required
  #LI-MG1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Outbound Research Representative - German Speaking
  Zendesk is looking for an energetic and motivated recent graduate to join our Marketing team as an Outbound Research Representative.
  
  
  This role will provide you with a unique chance to kick-start a career in Marketing or Sales in a fast paced SaaS environment.
  
  
  Your main responsibility in this role will be to help research potential customers and target businesses that would benefit from the suite of products Zendesk can provide.
  
  
  What you get to do every day:
  • Ensure data-integrity through regular de-duplication and clean-up procedures
  • Communicate regularly with the Sales Development, Marketing, Sales Operations, and Sales Enterprise Teams
  • Build out accounts and contacts in Salesforce
  • Provide additional support that the Marketing and Sales Development teams may need
  • Build up experience working in a Multicultural team serving markets in Europe, Middle East and Africa
  • Focus on building a great team environment for a fun and energetic atmosphere
  • As you progress in the role you will get the opportunity to provide a fantastic first impression to prospects and customers while assisting the team on building a pipeline for Marketing and Sales
  
  
  What you bring to the role:
  • Pursuing a BS/BA or a recent graduate
  • Demonstrated success at meeting targets
  • High energy and strong team ethic
  • Goal oriented
  • Experienced using Salesforce (bonus points)
  • Self-motivation
  
  
  Requirement:
  • Fluent/Native level English and German required
  #LI-MG1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Outbound Research Representative - Nordic Languages
  Zendesk is looking for an energetic and motivated recent graduate to join our Marketing team as an Outbound Research Representative.
  
  
  This role will provide you with a unique chance to kick-start a career in Marketing or Sales in a fast paced SaaS environment.
  
  
  Your main responsibility in this role will be to help research potential customers and target businesses that would benefit from the suite of products Zendesk can provide.
  
  
  What you get to do every day:
  • Ensure data-integrity through regular de-duplication and clean-up procedures
  • Communicate regularly with the Sales Development, Marketing, Sales Operations, and Sales Enterprise Teams
  • Build out accounts and contacts in Salesforce
  • Provide additional support that the Marketing and Sales Development teams may need
  • Build up experience working in a Multicultural team serving markets in Europe, Middle East and Africa
  • Focus on building a great team environment for a fun and energetic atmosphere
  • As you progress in the role you will get the opportunity to provide a fantastic first impression to prospects and customers while assisting the team on building a pipeline for Marketing and Sales
  
  
  What you bring to the role:
  • Pursuing a BS/BA or a recent graduate
  • Demonstrated success at meeting targets
  • High energy and strong team ethic
  • Goal oriented
  • Experienced using Salesforce (bonus points)
  • Self-motivation
  
  
  Requirement:
  • Fluent/Native level English and Nordic languages required
  #LI-MG1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Sales & Sales Leadership
  Account Executive, Velocity Sales - Hebrew or Arabic speaking
  This is an amazing early-career opportunity to earn your stripes driving revenue against a SaaS quota for both new and expansion sales. We’re looking for a motivated self-starter who has a consultative sales approach, provides an outstanding customer experience and offers polished presentation skills. You'll be single-handedly managing an inbound and outbound pipeline of sales opportunities across a very large customer base in the Emerging Markets region. 
  
  
  Responsibilities:
  • Quickly gain a strong understanding of the Zendesk platform and customer needs in order to troubleshoot and rapidly resolve inquiries
  • Be the voice of the small business customer - understand their needs and make them into heroes
  • Respond to high volumes of inbound calls and emails from new and existing customers
  • Learn and deliver high-impact product demos within weeks of joining  
  Requirements:
  • 1-2 years of SMB sales experience, preferably in multi-tenant SaaS solutions.
  • Fluency in Hebrew or Arabic and English
  • Exceptional organisational, presentation, and communication skills- both verbal and written, with the ability to multi-task a high volume of opportunities at all times
  • Ability to thrive in a startup environment - you move quickly, think strategically and are superb at tactical execution
  #LI-PP1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Account Executive, Velocity Sales, Eastern European language speaking
  This is an amazing early-career opportunity to earn your stripes driving revenue against a SaaS quota for both new and expansion sales. We’re looking for a motivated self-starter who has a consultative sales approach, provides an outstanding customer experience and offers polished presentation skills. You'll be single-handedly managing an inbound and outbound pipeline of sales opportunities across a large customer base. 
  
  
  You will:
  • Quickly gain a strong understanding of the Zendesk platform and customer needs in order to troubleshoot and rapidly resolve inquiries
  • Be the voice of the small business customer - understand their needs and make them into heroes
  • Respond to high volumes of inbound calls and emails from new and existing customers
  • Learn and deliver high-impact product demos within weeks of joining
  You have:
  • A minimum of 1-2 years of SMB sales experience, preferably with a multi-tenant SaaS solution
  • Fluency in English and an Eastern European language
  • Exceptional organisational, presentation, and communication skills (both verbal and written)
  • The ability to successfully manage a high volume of opportunities at all times
  • The ability to thrive in a startup environment - you move quickly, think strategically and are superb at tactical execution
  #LI-PP1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Account Executive, Velocity Sales, France
  This position will open up in 2019.
  
  
  This is an amazing early-career opportunity to earn your stripes driving revenue against a SaaS quota for both new and expansion sales. We’re looking for a motivated self-starter who has a consultative sales approach, provides an outstanding customer experience and offers polished presentation skills. You'll be single-handedly managing an inbound and outbound pipeline of sales opportunities across a large customer base. 
  
  
  Responsibilities:
  • Quickly gain a strong understanding of the Zendesk platform and customer needs in order to troubleshoot and rapidly resolve inquiries
  • Be the voice of the small business customer - understand their needs and make them into heroes
  • Respond to high volumes of inbound calls and emails from new and existing customers
  • Learn and deliver high-impact product demos within weeks of joining  
  Requirements:
  • Up to two years of SMB sales experience, preferably in multi-tenant SaaS
  • Fluency in English and French
  • Exceptional organisational, presentation, and communication skills- both verbal and written, with the ability to multi-task a high volume of opportunities at all times
  • The ability to successfully manage a high volume of opportunities at all times
  • Ability to thrive in a startup environment - you move quickly, think strategically and are superb at tactical execution
  #LI-PP1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Account Executive, Velocity Sales, Germany
  This is an amazing early-career opportunity to earn your stripes driving revenue against a SaaS quota for both new and expansion sales. We’re looking for a motivated self-starter who has a consultative sales approach, provides an outstanding customer experience and offers polished presentation skills. You'll be single-handedly managing an inbound and outbound pipeline of sales opportunities across a large customer base. 
  
  
  You will:
  • Quickly gain a strong understanding of the Zendesk platform and customer needs in order to troubleshoot and rapidly resolve inquiries
  • Be the voice of the small business customer - understand their needs and make them into heroes
  • Respond to high volumes of inbound calls and emails from new and existing customers
  • Learn and deliver high-impact product demos within weeks of joining
  You have:
  • A minimum of 1-2 years of SMB sales experience, preferably with a multi-tenant SaaS solution
  • Fluency in English and German
  • Exceptional organisational, presentation, and communication skills (both verbal and written)
  • The ability to successfully manage a high volume of opportunities at all times
  • The ability to thrive in a startup environment - you move quickly, think strategically and are superb at tactical execution
  #LI-PP1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Account Executive, Velocity Sales, UKI
  This is an amazing early-career opportunity to earn your stripes driving revenue against a SaaS quota for both new and expansion sales. We’re looking for a motivated self-starter who has a consultative sales approach, provides an outstanding customer experience and offers polished presentation skills. You'll be single-handedly managing an inbound and outbound pipeline of sales opportunities across a very large customer base. 
  
  
  Responsibilities:
  • Quickly gain a strong understanding of the Zendesk platform and customer needs in order to troubleshoot and rapidly resolve inquiries
  • Be the voice of the small business customer - understand their needs and make them into heroes
  • Respond to high volumes of inbound calls and emails from new and existing customers
  • Learn and deliver high-impact product demos within weeks of joining  
  Requirements:
  • Up to two years of SMB sales experience, preferably in multi-tenant SaaS
  • Fluency in English, additional European language preferred
  • Exceptional organisational, presentation, and communication skills- both verbal and written, with the ability to multi-task a high volume of opportunities at all times
  • Ability to thrive in a startup environment - you move quickly, think strategically and are superb at tactical execution
  #LI-PP1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Outbound Research Representative - Dutch Speaking
  Zendesk is looking for an energetic and motivated recent graduate to join our Marketing team as an Outbound Research Representative.
  
  
  This role will provide you with a unique chance to kick-start a career in Marketing or Sales in a fast paced SaaS environment.
  
  
  Your main responsibility in this role will be to help research potential customers and target businesses that would benefit from the suite of products Zendesk can provide.
  
  
  What you get to do every day:
  • Ensure data-integrity through regular de-duplication and clean-up procedures
  • Communicate regularly with the Sales Development, Marketing, Sales Operations, and Sales Enterprise Teams
  • Build out accounts and contacts in Salesforce
  • Provide additional support that the Marketing and Sales Development teams may need
  • Build up experience working in a Multicultural team serving markets in Europe, Middle East and Africa
  • Focus on building a great team environment for a fun and energetic atmosphere
  • As you progress in the role you will get the opportunity to provide a fantastic first impression to prospects and customers while assisting the team on building a pipeline for Marketing and Sales
  
  
  What you bring to the role:
  • Pursuing a BS/BA or a recent graduate
  • Demonstrated success at meeting targets
  • High energy and strong team ethic
  • Goal oriented
  • Experienced using Salesforce (bonus points)
  • Self-motivation
  
  
  Requirement:
  • Fluent/Native level English and Dutch required
  #LI-MG1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Outbound Research Representative - German Speaking
  Zendesk is looking for an energetic and motivated recent graduate to join our Marketing team as an Outbound Research Representative.
  
  
  This role will provide you with a unique chance to kick-start a career in Marketing or Sales in a fast paced SaaS environment.
  
  
  Your main responsibility in this role will be to help research potential customers and target businesses that would benefit from the suite of products Zendesk can provide.
  
  
  What you get to do every day:
  • Ensure data-integrity through regular de-duplication and clean-up procedures
  • Communicate regularly with the Sales Development, Marketing, Sales Operations, and Sales Enterprise Teams
  • Build out accounts and contacts in Salesforce
  • Provide additional support that the Marketing and Sales Development teams may need
  • Build up experience working in a Multicultural team serving markets in Europe, Middle East and Africa
  • Focus on building a great team environment for a fun and energetic atmosphere
  • As you progress in the role you will get the opportunity to provide a fantastic first impression to prospects and customers while assisting the team on building a pipeline for Marketing and Sales
  
  
  What you bring to the role:
  • Pursuing a BS/BA or a recent graduate
  • Demonstrated success at meeting targets
  • High energy and strong team ethic
  • Goal oriented
  • Experienced using Salesforce (bonus points)
  • Self-motivation
  
  
  Requirement:
  • Fluent/Native level English and German required
  #LI-MG1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Outbound Research Representative - Nordic Languages
  Zendesk is looking for an energetic and motivated recent graduate to join our Marketing team as an Outbound Research Representative.
  
  
  This role will provide you with a unique chance to kick-start a career in Marketing or Sales in a fast paced SaaS environment.
  
  
  Your main responsibility in this role will be to help research potential customers and target businesses that would benefit from the suite of products Zendesk can provide.
  
  
  What you get to do every day:
  • Ensure data-integrity through regular de-duplication and clean-up procedures
  • Communicate regularly with the Sales Development, Marketing, Sales Operations, and Sales Enterprise Teams
  • Build out accounts and contacts in Salesforce
  • Provide additional support that the Marketing and Sales Development teams may need
  • Build up experience working in a Multicultural team serving markets in Europe, Middle East and Africa
  • Focus on building a great team environment for a fun and energetic atmosphere
  • As you progress in the role you will get the opportunity to provide a fantastic first impression to prospects and customers while assisting the team on building a pipeline for Marketing and Sales
  
  
  What you bring to the role:
  • Pursuing a BS/BA or a recent graduate
  • Demonstrated success at meeting targets
  • High energy and strong team ethic
  • Goal oriented
  • Experienced using Salesforce (bonus points)
  • Self-motivation
  
  
  Requirement:
  • Fluent/Native level English and Nordic languages required
  #LI-MG1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Sales Development Representative - German speaking
  You're looking for your first break within Sales, or a chance to continue and grow your Sales career in the tech industry. We can help!
  
  
  Zendesk is the world’s leading Customer Support Platform and we are expanding quickly with a suite of products our customers love! We are looking for talented individuals to expand our footprint with key European brands, through strategic, energetic, and innovative prospecting.
  
  
  We want you to develop and support you in a career to become a top sales professional in the future.
  
  
  We support you in gaining lots of experience working in the field by attending events and spending time developing your territory. You'll partner and learn first-hand from successful Account Executives. You'll also get out of the office to be the face of Zendesk at trade shows.
  
  
  You will:
  • Be a key team member of the sales team and drive new business and deliver on the strategy for your region
  • Manage a busy inbound pipeline of leads and provide a top class customer experience
  • Use creative and innovative prospecting into both cold accounts as well as into new groups and divisions of existing Zendesk customers
  • Generate high-value pipeline through both strategic and targeted prospecting into start-ups, unicorn businesses and large corporate organisations
  • Show creativity will flourish naturally in a Zen environment, actively source new leads through the use of social tools. We want your brains! Just not literally
  • Be motivated to overachieve on daily, weekly & monthly targets and KPI’s
  • Be the face of the brand, 100% focussed on creating a best-in-class customer experience
  You have:
  • Passion to kick-start or continue a career in consultative sales
  • Solid business experience (SaaS sales preferred), curious and customer-centric
  • A “Can Do” / “Winner” attitude, with a hunger and 'self-starter' drive to overachieve and succeed
  • Excellent written and verbal communication skills
  • Bachelor's or Master's degree is preferable
  • Native/Fluent German and business level English required
  What it means to be part of the Zendesk team:
  • Career in the fast lane: Zendesk's hyper growth creates more opportunities to progress faster. You will learn and be guided quickly to the next step in your career
  • Giving back: We believe that volunteering our time and energy both improves the community and our camaraderie. We are very active in the local community and support worthwhile causes that employees are passionate about
  • Fully stocked kitchens, sane working hours, weekly happy hours, and more. Check out #lifeatzendesk
  #LI-PP1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Sales Development Representative - Russian speaking - Register your interest for 2019!
  You're looking for your first break within Sales, or a chance to continue and grow your Sales career in the tech industry. We can help!
  
  
  Zendesk is the world’s leading Customer Support Platform and we are expanding quickly with a suite of products our customers love! We are looking for talented individuals to expand our footprint with key European brands, through strategic, energetic, and innovative prospecting.
  
  
  We want you to develop and support you in a career to become a top sales professional in the future.
  
  
  We support you in gaining lots of experience working in the field by attending events and spending time developing your territory. You'll partner and learn first-hand from successful Account Executives. You'll also get out of the office to be the face of Zendesk at trade shows.
  
  
  You will:
  • Be a key team member of the sales team and drive new business and deliver on the strategy for your region
  • Manage a busy inbound pipeline of leads and provide a top class customer experience
  • Use creative and innovative prospecting into both cold accounts as well as into new groups and divisions of existing Zendesk customers
  • Generate high-value pipeline through both strategic and targeted prospecting into start-ups, unicorn businesses and large corporate organisations
  • Show creativity will flourish naturally in a Zen environment, actively source new leads through the use of social tools. We want your brains! Just not literally
  • Be motivated to overachieve on daily, weekly & monthly targets and KPI’s
  • Be the face of the brand, 100% focussed on creating a best-in-class customer experience
  You have:
  • Passion to kick-start or continue a career in consultative sales
  • Solid business experience (SaaS sales preferred), curious and customer-centric
  • A “Can Do” / “Winner” attitude, with a hunger and 'self-starter' drive to overachieve and succeed
  • Excellent written and verbal communication skills
  • Bachelor's or Master's degree is preferable
  • Native/Fluent Russian and business level English required
  What it means to be part of the Zendesk team:
  • Career in the fast lane: Zendesk's hyper growth creates more opportunities to progress faster. You will learn and be guided quickly to the next step in your career
  • Giving back: We believe that volunteering our time and energy both improves the community and our camaraderie. We are very active in the local community and support worthwhile causes that employees are passionate about
  • Fully stocked kitchens, sane working hours, weekly happy hours, and more. Check out #lifeatzendesk
  #LI-PP1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Sales Development Representative - Spanish speaking - Register your interest for 2019!
  You're looking for your first break within Sales, or a chance to continue and grow your Sales career in the tech industry. We can help!
  
  
  Zendesk is the world’s leading Customer Support Platform and we are expanding quickly with a suite of products our customers love! We are looking for talented individuals to expand our footprint with key European brands, through strategic, energetic, and innovative prospecting.
  
  
  We want you to develop and support you in a career to become a top sales professional in the future.
  
  
  We support you in gaining lots of experience working in the field by attending events and spending time developing your territory. You'll partner and learn first-hand from successful Account Executives. You'll also get out of the office to be the face of Zendesk at trade shows.
  
  
  You will:
  • Be a key team member of the sales team and drive new business and deliver on the strategy for your region
  • Manage a busy inbound pipeline of leads and provide a top class customer experience
  • Use creative and innovative prospecting into both cold accounts as well as into new groups and divisions of existing Zendesk customers
  • Generate high-value pipeline through both strategic and targeted prospecting into start-ups, unicorn businesses and large corporate organisations
  • Show creativity will flourish naturally in a Zen environment, actively source new leads through the use of social tools. We want your brains! Just not literally
  • Be motivated to overachieve on daily, weekly & monthly targets and KPI’s
  • Be the face of the brand, 100% focussed on creating a best-in-class customer experience
  You have:
  • Passion to kick-start or continue a career in consultative sales
  • Solid business experience (SaaS sales preferred), curious and customer-centric
  • A “Can Do” / “Winner” attitude, with a hunger and 'self-starter' drive to overachieve and succeed
  • Excellent written and verbal communication skills
  • Bachelor's or Master's degree is preferable
  • Native/Fluent Spanish and business level English required
  What it means to be part of the Zendesk team:
  • Career in the fast lane: Zendesk's hyper growth creates more opportunities to progress faster. You will learn and be guided quickly to the next step in your career
  • Giving back: We believe that volunteering our time and energy both improves the community and our camaraderie. We are very active in the local community and support worthwhile causes that employees are passionate about
  • Fully stocked kitchens, sane working hours, weekly happy hours, and more. Check out #lifeatzendesk
  #LI-PP1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Sales Development Representative, UKI Market
  This position will open up in 2019.
  
  
  You're looking for your first break within Sales, or a chance to continue and grow your Sales career in the tech industry. We can help.
  
  
  Zendesk is the world’s leading Customer Support Platform and we are expanding quickly with a suite of products our customers love! We are looking for talented individuals to expand our footprint with key European brands, through strategic, energetic, and innovative prospecting.
  
  
  We want you to develop and support you in a career to become a top sales professional.
  
  
  We have fully-stocked kitchens, coffee on tap, keep sane working hours, all while still taking care of business. We believe in being ourselves on and off the job.
  You'll also get out of the office. We support you in gaining lots of experience working in the field by attending events and spending time developing your territory. You'll partner and learn first-hand from successful Account Executives.
  
  
  You will:
  • Be a key member of the sales team and drive new business and deliver on the strategy for your region
  • Manage a busy inbound pipeline of leads and provide a top class customer experience
  • Use creative and innovative prospecting into both cold accounts as well as into new groups and divisions of existing Zendesk customers
  • Generate high-value pipeline through both strategic and targeted prospecting into start-ups, unicorn businesses and large corporate organisations
  • Show creativity will flourish naturally in a Zen environment, actively source new leads through the use of social tools. We want your brains! Just not literally
  • Be motivated to overachieve on daily, weekly & monthly targets and KPI’s
  • Be the face of the brand, 100% focussed on creating a best-in-class customer experience
  You have:
  • Passion to kick-start or continue a career in consultative sales
  • Solid business experience (SaaS sales preferred), curious and customer-centric
  • A “Can Do” / “Winner” attitude, with a hunger and 'self-starter' drive to overachieve and succeed
  • Excellent written and verbal communication skills
  • Bachelor's or Master's degree is preferable
  What it means to be part of the Zendesk team:
  • Career in the fast lane: Zendesk's hyper growth creates more opportunities to progress faster. You will learn and be guided quickly to the next step in your career
  • Giving back: We believe that volunteering our time and energy both improves the community and our camaraderie. We are very active in the local community and support worthwhile causes that employees are passionate about
  • Fully stocked kitchens, sane working hours, weekly happy hours, and more. Check out #lifeatzendesk
  #LI-PP1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Account Executive, Germany
  We are seeking a high-performing Senior Account Executive who is responsible for creating, managing and closing opportunities within a territory. This person must demonstrate all the behaviors associated with a high performance sales culture, specifically prospecting for new business, upsell and cross-sell within our extensive install base and delivering results against a quota.
  
  
  Responsibilities:
  • Exceed activity, pipeline, and revenue goals on a quarterly basis
  • Continually build pipeline of new business, upsell, and cross-sell opportunities
  • Become an expert on Zendesk’s products and conduct discovery calls, presentations, and demos with prospects and customers
  • Develop and manage relationships with prospects and accounts in your territory
  • Demonstrate and sell value to key stakeholders within the accounts during fast moving as well as complex sales cycles
  • Work in a team-selling environment with an experienced Strategic Account Executive and apply appropriate resources to opportunities.
  • Track all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce
  Requirements:
  • Experience selling to director/VP level leaders
  • 5+ years of software selling experience; SaaS experience preferred
  • Outbound prospecting experience a plus
  • Consistent track record of success vs quota
  • Fluency in German and English
  • Technically savvy; thorough understanding of a related technology
  • Proficiency using Salesforce.com
  • Skilled in virtual presentations, online web demos, remote sales processes
  • Exceptional verbal and written communication skills
  #LI-KG2
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  SMB Sales Manager - Central and Eastern Europe
  Are you a high-energy manager with a proven track record in SaaS sales and the ability to inspire early-career professionals? If so, Zendesk is looking for you to lead its high volume, free-trial based inbound and expansion sales team.
  
  
  You'll be a success in this role if you have proven experience in managing, building and inspiring a team to achieve weekly, monthly, and quarterly targets. As manager of Zendesk's Velocity sales team, you will be leading highly visible, strategic efforts for Zendesk - your motivating nature and high attention to detail will be critical.
  
  
  
  
  Responsibilities:
  • Supporting direct reports by participating and leading in prospect meetings and engaging other corporate resources as required
  • Setting up the team to hit monthly and quarterly quotas, by prioritising and managing high volumes of inbound leads and customer expansion opportunities on high velocity cycles
  • Ongoing mentoring and development of the sales team, includes recruiting, on-boarding and training new Account Executives/Online Account Managers, team events and culture building
  • Conducting weekly forecast meetings. Coaching direct reports on strategies to drive closure - both for new business prospects and customer expansion accounts
  • Identifying ways to innovate our sales model, including product demonstrations, automation of manual tasks, and implementing with marketing & product teams
  • Consistently monitoring sales productivity by building Salesforce.com dashboards and reports, and analysing customer data to identify buying / expansion / churn signals
  Requirements:
  • Extensive experience in software sales, with heavy weight to experience in SaaS/Customer Support/Sales/CRM
  • Consistent track record of overachievement as an individual contributor
  • Minimum 1 year of sales management experience
  • Passionate about training early career reps, with a proven track record of building a great working environment
  • Able to thrive in a startup environment— you move quickly, think strategically, and are superb at tactical execution
  • Proven ability to work cross-functionally with customer-facing and back-office teams
  • Excellent presentation, organisation, and listening skills
  • Fluency German or an Eastern European language and English
  #LI-PP1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position