Job Openings

• Accounting, Finance & Legal
  Finance Operations Analyst - Billing
  Zendesk is seeking a high energy Finance Operations Analyst to process order entry, billing and accounts receivable related tasks for the EMEA region.
  
  
  You will work as part of a team, be quick to learn and enjoy working in a fast-paced environment. 
  
  
  Responsibilities:
  • Take ownership of the project management of deal flow by coordinating and aligning moving parts as well as multiple cross-functional partners during the deal process
  • This role will encompass the entire Quote-to-Cash process at Zendesk.
  • Act as a consultant in advising Sales on nonstandard deal structures, pricing models, and commercial terms
  • Work closely with customer and partner teams to identify customers’ requirements and resolve queries
  • Engage with customers and Sales teams on account changes, billing matters and subscriptions
  • Review and process high volume ticket inquiries with support for all Sales, Billing and Provisioning related issues from internal and external customers.
  • Review customer contracts and ensure the billing system reflects correct information for each customers according to contract terms
  • Partner with Sales and Support teams to ensure all customer accounts are properly provisioned and provide solutions to customer requests
  • Build and maintain effective and collaborative working relationships
  • Process approved credit card refunds
  • Use good judgment to resolve issues and know when to escalate appropriately
  • Support ad-hoc reporting and projects focusing on process improvement and automation
  Requirements:
  • Strong communication and documentation skills
  • Articulate and good writing skills
  • Experience in back office operations process and procedures
  • Knowledge of billing and collections procedures
  • Energetic, dedicated and self-driven
  • Strong attention to detail, goal oriented
  • Commitment to excellent customer service We want to treat our customers as if you would treat a guest in your own home.
  • You plan, organise, and prioritise work - this role wears many hats!
  • You’re a team player that can follow and lead as situations arise
  • You’re able to make decisions and solve problems
  • You have the ability to explain complex issues in simple terms
  • Experience of subscription billing using Salesforce.com and Zuora is desireable
  • Experience in a SAAS subscription billing model is a plus
  • Google Suite (Sheets, Docs, Slides) experience a plus
  • Experience using a ticketing platform (such as Zendesk Support) would be highly advantageous
  • High-tech experience and additional languages would be a plus in this role.
  #LI-MG1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Collections Specialist
  About us:
  We are an upbeat and disruptive business that takes great pride in what we do, and the impact we have on businesses. We also care tremendously about the way our employees feel about us. It's why they love to work here - check out Glassdoor and see for yourself.
  
  
  We are a recognised leader in the customer engagement space, we’re growing at over 50% YoY, and our solution set continues to evolve, allowing us to support the most disruptive, complex and challenging businesses in EMEA.
  
  
  Job overview:
  To be our successful Senior Collections Specialist, you'll be someone who is highly-organized, self-motivated, and have a proven capability of prioritizing multiple responsibilities while meeting goals and strict deadlines. Joining our team you are a key contributor to an exciting, dynamic, and fast-growing organization. You'll be someone with a super positive personality and a strong desire to help strengthen our collection process to scale with the company’s long-term goals.
  
  
  Day to day, you will be primarily responsible for the collection activities of customer accounts. You are someone who prides themselves on excellent communication and social skills. You love partnering with cross functional areas of the business in identify the root causes of payment delays and providing business solutions to prevent future issues. You must have a proven track record of managing a large and complex portfolio of accounts and enjoy developing operational improvements.
  
  
  Responsibilities:
  • Perform outbound collections activities on global customer accounts including following up with customers via phone and email to resolve overdue balances and obtain payment commitments
  • Work with sales, revenue operations, and customers to resolve billing issues
  • Proactively monitor aging to recommend customer accounts for suspension
  • Utilize systems to actively contact customers regarding account transactions and document customer interactions in collections platform
  • Researches and resolves with the customer any issues regarding payments. Contact customers in regards to unapplied payments and ensures proper application of payments.
  • Assist with tax withholdings process
  • Maintain acceptable performance against established department metrics on a consistent basis
  • Aid in the mentoring and development of staff
  • Participate in and support system improvements and focus on streamlining the collection process
  • Quickly resolve customer inquiries regarding payments and question on their accounts
  Items we are looking for in your CV and will be assessing you on include:
  • 5+ years of collections experience in high tech industry
  • Exceptional communication and social skills both written and verbal
  • Focus on best in class customer service to internal and external customers
  • Highly self-motivated, flexible and able to change priorities
  • Enjoys a fast-paced learning environment and has an ability to understand processes end to end
  • Strong Excel skills (VLOOKUP, Pivot tables, formulas)
  • Strong analytical and problem-solving skills
  • Superior organizational skills with excellent attention to detail
  • NetSuite and Zoura experience a plus
  • Order-to-cash business process management a nice to have
  • Experience in customer payment portals, essential
  • English fluency required and ideally an additional language
  #LI-JL1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Creative
  Product Designer - Mobile Apps
  At Zendesk, our goal is to help bring companies and their customers closer together. We know that communication is the key to happy relationships, so we build software that makes customer conversations easier and more productive. Our team takes a shared approach to product design, collaborating and offering constructive critiques on a regular basis. Most importantly, we instil everything we do with calm, focus and a sense of humour.
  
  
  If you are a passionate product designer, excited about helping us visualise the future of Zendesk and specifically our mobile apps team we would love to hear from you. This is a tremendous opportunity to join a fast growing global design team as our business scales and innovates to new heights.
  
  
  You will be an integral part of both the Dublin and EMEA design teams, sitting with our mobile centre of excellence and working closely with product managers and engineers (and of course fellow designers), to grow concepts from ideation through design exploration and user validation.
  
  
  What you will get up to everyday...
  • Be a team player on our mobile apps team
  • Develop concepts from ideation to execution
  • Craft simple, beautiful software experiences
  • Participate in product design workshops
  • Experiment and iterate on ideas
  • Welcome criticism, feedback and can defend design decisions for the good of the product and our users
  • Validate on product designs with customers 
  • Work on more than one project at a time
  • Gather insights, conduct user research and interviews
  • Create prototypes to test out new ideas and improve existing features
  What you’ll bring to the role...
  • 3+ years of digital product design experience 
  • Great attention to detail
  • Strong command of visual design, interaction design and information architecture
  • Positive attitude and excellence in collaboration
  • Capable of communicating and prototyping interactions rapidly at all levels of fidelity
  • Working knowledge of native mobile and web patterns
  • Familiar with working with design systems
  • Comfortable with user research and utilising data to inform decisions
  • A propensity for experimentation
  • Passion for the customer experience
  • An inclusive and thoughtful approach to your colleagues, peers and users
  It would be a real plus if you had...
  • Experience working on mobile and with native components
  • Experience designing mobile apps 
  • Experience collaborating with scrum teams building mobile apps
  • Experience with SAAS and Customer Experience
  #LI-RO
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Product Designer - Mobile SDK
  At Zendesk, our goal is to help bring companies and their customers closer together. We know that communication is the key to happy relationships, so we build software that makes customer conversations easier and more productive. Our team takes a shared approach to product design, collaborating and offering constructive critiques on a regular basis. Most importantly, we instil everything we do with calm, focus and a sense of humour.
  
  
  If you are a passionate product designer, excited about helping us visualise the future of Zendesk and specifically our mobile SDKs we would love to hear from you. This is a tremendous opportunity to join a fast growing global design team as our business scales and innovates to new heights.
  
  
  You will be an integral part of both the Dublin and EMEA design teams, sitting with our mobile centre of excellence and working closely with product managers and engineers (and of course fellow designers), to grow concepts from ideation through design exploration and user validation. 
  
  
  What you will get up to everyday...
  • Be a team player on our growing mSDK team
  • Develop concepts from ideation to execution
  • Craft simple, beautiful software experiences
  • Participate in product design workshops
  • Experiment and iterate on ideas
  • Welcome criticism, feedback and can defend design decisions for the good of the product and our users
  • Validate on product designs with customers 
  • Work on more than one project at a time
  • Gather insights, conduct user research and interviews
  • Create prototypes to test out new ideas and improve existing features
  What you’ll bring to the role...
  • 3+ years of digital product design experience 
  • Great attention to detail
  • Strong command of visual design, interaction design and information architecture
  • Positive attitude and excellence in collaboration
  • Capable of communicating and prototyping interactions rapidly at all levels of fidelity
  • Working knowledge of native mobile and web patterns
  • Familiar with working with design systems
  • Comfortable with user research and utilising data to inform decisions
  • A propensity for experimentation
  • Passion for the customer experience
  • An inclusive and thoughtful approach to your colleagues, peers and users
  It would be a real plus if you had...
  • Experience working on mobile and with native components
  • Experience designing SDKs 
  • Experience collaborating with scrum teams building SDKs
  • Experience with SAAS and Customer Experience
  #LI-RO
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior UX Researcher
  At Zendesk, the design culture starts with our three Danish co-founders and flows outward into every aspect of the organisation. From the Scandinavian aesthetic of our workspace to the way we bring together, work and build - design is an integral part of everyday life at Zendesk. As a product design team, we believe in a collaborative working style with a bias towards rapid prototyping, experimentation and a strong curiosity for our customers and their needs.
  
  
  
  
  What we’re looking for:
  • You’re an experienced user researcher with a demonstrated ability at working successfully within design-driven product cultures. You have a modern approach to user research methodology and understand the challenges and opportunities of working within an Agile environment.
  What you get to do every day:
  • Conduct independent research, analyse user behaviour and provide deep insights into the goals and preferences that drive adoption of Zendesk
  • Observe and document how customers interact with our products to enrich their support cultures and use these findings to affect product development at all levels of the business
  • Turn open questions and curiosities into formal research plans using appropriate methods to gain meaningful insights
  • Find opportunities for improving the product experience through user interviews and customer focus groups during the discovery phase
  • Facilitate formative research during early points in development and clearly articulate your findings to inspire design
  • Share research results across the organisation to generate empathy, emotion and engagement
  What you bring to the role:
  • University degree and 3+ years experience in applied product research for a commercial B2B, B2C, SaaS or Mobile product
  • A portfolio of your previous work demonstrating how your research influenced product design and examples of qualitative and quantitative methods used to affect outcomes
  • Experience crafting studies that address user behaviour and attitudes, fuel ideation and formulate better understandings of user struggles.
  • Practical experience in handling contextual inquiry and other methods that shed light on the psychology behind decisions
  • Empathetic and human-centric approach to analysis
  • Familiarity with survey design, behavioural analysis and statistical concepts
  • You communicate results and illustrate suggestions in compelling and creative ways
  • An understanding of Agile product development practices
  • Knowledge of traffic and usage patterns and the ability to visualize data to explain how different types of customers use our products
  • Strong communication skills, both written and verbal, and proven ability to influence direction within the organisation
  #LI-RO
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Customer Advocacy
  Customer Support Advocate - German Speaking
  Zendesk’s Customer Advocates are a team of empathetic, analytical and technically minded people with fantastic troubleshooting skills. We are driven to help customers and can dive deep into learning a new product inside and out...sound familiar?
  
  
  We are looking for a Technical Support professional to become a Zendesk guru for our customers. You will be providing top-notch support through many different channels of communication, including email, phone, chat, forums and social media such as Twitter and Facebook.
  
  
  You will:
  • Be the first point to answer all queries from customers related to Zendesk’s multi-product platform
  • Own the customer experience and work to exceed their expectations. We treat our customers as if you would treat a guest in your own home
  • Dedicatedly look for solutions to problems and propose improvements if something could work better
  • Be Zendesk’s ambassador for all internal departments and help them be successful in their roles
  • Drive product change and improvement to make Zendesk the leading support platform
  You have:
  • At least 1 year of experience in Customer Support, ideally in a software technical environment
  • Experience supporting customers via phone, email, tickets or live chat
  • The ability to evaluate, troubleshoot, replicate and follow-up on customer issues
  • Experience in a Tier based environment which requires documenting cases for further investigation
  • Knowledge of common help desk/ticketing solutions, Zendesk is a plus
  • Fluency in spoken and written English and German
  You are:
  • A people person - you love talking to people on the phone and build a strong rapport with customers
  • An empathiser. You connect with customers in a genuine way that lets them know you care about their issues
  • A great teammate that can both follow and lead depending on the situation
  • A problem solver and can make decisions
  • Able to explain complex issues in beautifully simple terms
  • Curious and have a natural ability to "zoom out" of a problem, in order to ask the right questions
  • Keen to plan, organise, and prioritise work
  #LI-BP1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Customer Support Advocate - Russian Speaking
  Zendesk’s Customer Advocates are a team of empathetic, analytical and technically minded people with fantastic troubleshooting skills. We are driven to help customers and can dive deep into learning a new product inside and out...sound familiar?
  
  
  We are looking for a Technical Support professional to become a Zendesk guru for our customers. You will be providing top-notch support through many different channels of communication, including email, phone, chat, forums and social media such as Twitter and Facebook.
  
  
  You will:
  • Be the first point to answer all queries from customers related to Zendesk’s multi-product platform
  • Own the customer experience and work to exceed their expectations. We treat our customers as if you would treat a guest in your own home
  • Dedicatedly look for solutions to problems and propose improvements if something could work better
  • Be Zendesk’s ambassador for all internal departments and help them be successful in their roles
  • Drive product change and improvement to make Zendesk the leading support platform
  You have:
  • At least 1 year of experience in Customer Support, ideally in a software technical environment
  • Experience supporting customers via phone, email, tickets or live chat
  • The ability to evaluate, troubleshoot, replicate and follow-up on customer issues
  • Experience in a Tier based environment which requires documenting cases for further investigation
  • Knowledge of common help desk/ticketing solutions, Zendesk is a plus
  • Fluency in spoken and written English and Russian
  You are:
  • A people person - you love talking to people on the phone and build a strong rapport with customers
  • An empathiser. You connect with customers in a genuine way that lets them know you care about their issues
  • A great teammate that can both follow and lead depending on the situation
  • A problem solver and can make decisions
  • Able to explain complex issues in beautifully simple terms
  • Curious and have a natural ability to "zoom out" of a problem, in order to ask the right questions
  • Keen to plan, organise, and prioritise work
  #LI-BP1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Sucesso do cliente
  Services Consultant, Zendesk Sell
  Zendesk Sell (formerly Base) was founded in 2009 on the strong internal belief that businesses deserve better, smarter CRM software. Acquired by Zendesk in September 2018, we are now part of the wider suite of Zendesk products, with a small and highly talented team operating inside of the amazing Zendesk team.
  
  
  We have a big vision for 2019 and beyond and everyone on our team has the opportunity to make a significant impact on the productivity of millions. Zendesk is an amazing place to work for ambitious and dynamic people who enjoy solving big problems that disrupt a multi-billion dollar industry.
  
  
  As a Professional Services Consultant for Zendesk Sell, you’ll:
  • Lead the end-to-end implementation for Zendesk Sell’s mid-market clients and support implementation to Zendesk Sell’s enterprise clients.
  • Determine business solutions for sales organisations, developing project plans, outlining execution, and maturing customers engagements into long-standing business relationships.
  • Take customer goals and present attainable project plans.
  • Understand and analyse sales business requirements to determine Zendesk Sell solutioning.
  • Supervise change management and 3rd party integrations.
  • Develop and nurture long term relationships with customers.
  • Work with engineering team to scope and define technical requirements of projects as necessary.
  • Prepare standard and custom trainings via webinars and/or classroom methods.
  • Provide reports post-implementation to ensure adoption, satisfaction, and return on investment.
  • Regional and global travel 10% to 40%.
  What you have:
  • BA/BS degree in a technical or business oriented field.
  • 3+ years of experience in enterprise SaaS/software implementations, account management, or project management.
  • Sales or other relevant business consulting experience.
  • Strong project management and functional requirements . gathering skills.
  • Exceptional customer presence and presentation skills; comfortable in talking with C-level executives.
  #LI-KG2
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Data & Analytics
  Senior Software Engineer - Data & Analytics
  The Enterprise Data & Analytics team at Zendesk is building an analytical and reporting platform to help us better understand our customers and business. We develop on Google Cloud Platform. Our technology stack includes Linux, Docker, Kubernetes, BigQuery, Kafka, MySQL, Python. We are looking for an amazing Engineer who will be responsible for the design, implementation, configuration and support of the software product; including specifying, provisioning and operating our cloud infrastructure.
  
  
  What you bring to the role:
  • Programming and automation of Data processing systems in Linux/Cloud environment. 
  • Ability to quickly master new technologies
  • 5 years of software development or DevOps experience
  • Ability to work effectively in a dynamic, occasionally interrupt-driven environment that includes geographically spread teams and customers
  • Experience in developing and operating high-volume, high-availability environments
  • Previous experience with Linux, Cloud, GCP, Docker and Kubernetes
  • Confirmed knowledge of Python and Go
  • Experience in configuration management technologies
  • BA/BS degree in Engineering, CS, or equivalent
  What you get to do every single day:
  • Solve complex problems and provide elegant solutions
  • Help to build and operate internal analytical platform
  • Work in an agile development environment
  • Participate in an on-call rotation along with the rest of the team
  • Use a wide variety of technologies, learn new things, wear lots of hats (actual hats optional) 
  • Participate in diverse projects and collaborate with multiple engineering teams 
  • Have fun and enjoy your time @ Zendesk
  What the stack looks like:
  • Our platform runs on GCP and AWS, fully orchestrated by k8s
  • We use Terraform and helm to deploy and manage platform components.
  • Our data pipeline is built on Kafka, GCS, BigQuery and Airflow
  • We develop and host user-facing WEB-apps
  • And the underlying code written in Python, Go, and sometimes in Java
  #LI-KK1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Software Engineer - Data & Analytics
  The Enterprise Data & Analytics team at Zendesk is building an analytical and reporting platform to help us better understand our customers and business. We develop on Google Cloud Platform. Our technology stack includes Linux, Docker, Kubernetes, BigQuery, Kafka, MySQL, Python.
  
  
  We are looking for an amazing Engineer who will be responsible for the design, implementation, configuration and support of the software product; including specifying, provisioning and operating our cloud infrastructure.
  
  
  What you bring to the role:
  • 1+ Year of software development or DevOps experience.
  • Ability to work efficiently in a dynamic environment that includes geographically distributed teams and customers.
  • Experience developing on Linux, Kubernetes and Docker.
  • Experience programming in Python, Javascript; knowledge of one of Go, Java, Ruby.
  • BA/BS degree in Engineering, CS, or equivalent.
  What you get to do every single day:
  • Help to build and operate Zendesk internal analytical platform.
  • Work in agile development environment.
  • Participate in diverse projects and collaborate with multiple engineering teams.
  • Develop software that works with Docker, Kubernetes and Google Compute Platform.
  • Participate in an on-call rotation along with the rest of the team.
  • Learn new things, solve difficult technical problems.
  #LI-KK1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Engineering & Product
  DevOps Engineer
  Are you someone that is inspired by a phenomenal challenge? That has a love for working with state-of-the-art technologies? Do you have an urge to learn and develop yourself in a culture of DevOps standard methodologies whilst learning with the most creative DevOps minds and guides? If you’re nodding your head, trust me, you should continue reading...
  
  
  
  
  
  
  What you get to do every day
  • You will be working with a bunch of super friendly & supportive engineers.
  • Because of major growth plans we’re now looking to double the size of our team in 2019…….
  • We want you to be the next star in Zendesk!
  What you get to do every day
  • Our engineers look after over 5,500 servers with more being added daily. One of our biggest projects we’re working on right now is to migrate a large part of our architecture to Kubernetes and AWS - of which you will play a major part!
  • In Zendesk we operate in an embedded DevOps model. We have a number of product teams and we embed a DevOps engineer in all of them. At the moment we need to find a hardworking DevOps Engineer to help our Infrastructure and Explore teams to continue to build and automate highly scalable infrastructure! 
  What you bring to the role
  • If you have strong experience with some of the following technologies you’re the person we are looking for;
  • AWS
  • Ubuntu/CoreOS
  • LinuxTerraform
  • Vault
  • ConsulDocker
  • Ruby
  • Nginx
  • Datadog
  We are also looking for
  • Experience in AWS services
  • Someone who worked on Debian and/or CoreOS distributions
  • Someones who knows what “infrastructure as code” means
  • Experience in explaining the advantages of Vault, Consul and a good CI/CD
  • Someone familiar with Linux Containers (Docker preferably)
  • Someone who can craft an automation script in Python, Ruby or any other languages - we are open minded
  • Someone who knows the basics of HTTP routing.
  • Someone for who monitoring is not an option.
  Nice to have's
  • A knowledge of Kafka
  • A knowledge of Elasticsearch
  • A knowledge of Redis and general K/V datastores
  • A knowledge of Kubernetes.
  #LI-KK1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Director of Engineering, Explore
  At Zendesk, we geek out about building software that delivers the ultimate customer experience. Your favorite brands (like Airbnb, Uber, Slack, and Disney) use our products to engage you as a customer, and we lead the industry with beautifully simple software. And we’re constantly innovating - no really, we can’t wait to outdo ourselves in the near future.
  
  
  What you’ll do
  Zendesk is looking for an experienced Director of Engineering to lead our Data Analytics teams based in Dublin, Ireland and Montpellier, France.  As Director of Engineering, you will oversee the development of our data pipelines, collecting the data from our various products, and also teh development of Explore, our reporting and analytics product.
  
  
  You will work closely with our Director of Product to together shape the vision for all data analytics pipeline and reporting products and to give technical insight into our platform, its capabilities, and its future.
  
  
  This is a senior management role responsible for a group of over 30 Engineers reporting through managers and team leads. You will make the necessary adjustments to enable the further growth of the Explore engineering organization and work collaboratively with the other engineering groups to promote excellence in our engineering practices.
  
  
  As well as being able to manage, develop and support less experienced staff you'll also be an active influencer in technical discussion and vision setting. Being able to set clear goals and contribute constructively to architectural conversations are key focuses to ensure your success in this role.
  
  
  What you need to succeed
  We’ve found that experience managing an entire department, overseeing resources, staffing and the enhancement and maintenance of first-class teams are the most common predictors for a successful Director of Engineer at Zendesk. You play a highly collaborative role where you work closely with the senior engineering leadership in defining long-term organizational site/software strategies and roadmaps.
  
  
  In this collaboration, you also coordinate and communicate development activities and priorities with the senior engineering leadership in order to ensure the successful completion of both your product and key company objectives. You will also demonstrate natural leadership abilities, being able to influence and inspire cross-functional teams and influence senior engineering leadership. You are able to make meaningful and lasting connections with others. Your people skills will inspire trust and confidence in others who will then readily follow in your insights and directives.
  
  
  A Product-centric team
  Zendesk values diversity of opinions and experience, and we cultivate a culture of openness and visibility. We have an international organization of engineers with backgrounds in tech, health care, criminal justice, finance, and more. They’re brilliant, supportive, and collaborative. We help each other out with best practices, tips, and strategies for success. From day one, your input will be valued, your skills leveraged, and your personal style celebrated.
  
  
  Not your average tech company
  Zendesk has all the stuff you’d expect from a tech company - competitive pay, stock, benefits, beautiful office, snacks, and more. We also have a culture deeply dedicated to helping our staff keep a proper work-life balance, from flexible hours to remote work, to the most forward-thinking parental leave plans on the market.
  
  
  Our Corporate Social Responsibility team is actively engaged in our community and enable us to invest thousands of hours with local community groups each year. We invest in diversity and inclusion so that our staff reflects the diversity of the world around us. We have a whole crew dedicated to ensuring our workplace experience is top notch and welcoming for all.
  
  
  #LI-DD1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Executive Assistant
  The Product Development Organisation is looking a highly motivated and organised Executive Assistant to support our VP of Engineering in Dublin. You will provide full calendar management, handle travel and meetings logistics, coordinate events and be flexible to assist with all matters that require our VP's attention.
  
  
  You have excellent verbal, written and organisational skills and ideally, you have a consistent track record of success in supporting VP-level executives in a dynamic work environment. If you have high energy with a fun-loving, empathic attitude and are a mature, professional person who can handle challenging situations with grace and tact, paired with a strong sense of urgency and initiative, this role is for you.
  
  
  You will:
  • Actively maintain the calendar and daily schedule, fielding and prioritising requests
  • Handle emails and communications, and communicate with both internal and external parties with a high level of professionalism and diplomacy.
  • Organise and oversee Engineering and Product management all-hands meetings and local team meetings
  • Confidently own logistics, invites, agenda, slide decks, catering, meeting notes and action items
  • Handle all travel and expenses in a dedicated, fiscally alert manner
  • Contribute to coordination for large scale events including Engineering Summits and Product Summits
  • Ensure and maintain the confidentiality of all appropriate communications and documents
  • Support the engineering leadership team as needed on special projects
  • Work with corresponding EA staff to expedite and improve cross-team communication
  • Maintain a positive and effective working relationship with all members of the Zendesk team
  You have:
  • 6+ years of proven success supporting C-level executives in a fast moving and high growth tech/SaaS environment ideally
  • A deeply high sense of initiative, urgency and ability to thrive in a dynamic, ever-changing environment
  • High professionalism, organisation and detail-orientation
  • The ability to handle sensitive and confidential information discreetly
  • Incredible time management skills with demonstrated ability to run multiple contending priorities and to constantly re-prioritise
  • Excellent project and event management skills
  • No problem working on-site daily in our Dublin office, plus off-hours availability for questions, meetings, projects and/or errands
  • A focus on customer service at all levels
  • First-class verbal and written communication skills
  • Expert level Google Suite knowledge ideally
  #LI-PP1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Principal Engineer - Data Pipelines (Explore)
  An industry-leading tech company
  
  
  At Zendesk, we geek out about building software that delivers the ultimate customer experience. Your favorite brands (like Airbnb, Uber, Slack, and Disney) use our products to engage you as a customer, and we lead the industry with beautifully simple software. And we’re constantly innovating - no really, we can’t wait to outdo ourselves in the near future.
  
  
  What you’ll do
  
  
  You will work with team engineers to create innovative software on a large, rapidly growing and successful application focused on Analytics - Explore.  Aside from building the Explore product, our team serves data pipelines to all other Zendesk product teams, so there will be plenty of opportunities to work with scale.
  
  
  - You will ensure technical direction and alignment for our teams with the rest of the engineering organisation.
  - You will provide key input on the technical roadmaps, identifying components, possible issues, and solutions.
  - You will help teams break larger initiatives into components and deliver them iteratively.
  - You will stay up-to-date with innovations and changes in the industry and within Zendesk and make pragmatic recommendations on their applicability to our problem space.
  - You will collaborate with our Operations, Security, and Product Management teams to ensure we produce, deliver and operate high-quality products that exceed expectations.
  
  
  A Product-centric team
  
  
  Zendesk values the diversity of opinions and experience, and we cultivate a culture of openness and visibility. We have an international organisation of engineers with backgrounds in tech, health care, criminal justice, finance, and more. They’re brilliant, supportive, and collaborative. We help each other out with best practices, tips, and strategies for success. From day one, your input will be valued, your skills brought to bear, and your personal style celebrated.
  
  
  Your manager, Pierre-Alain Bouchard (Linkedin, Plato), will be there to provide guidance, feedback, and support. He is not into micromanagement, so expect independence in your work and be willing to let him know when you need help. He’ll help you explore career growth options and paint a picture of what success can look like for you at Zendesk.
  
  
  What you need to succeed
  
  
  We’ve found that experiences designing and defining architectures for complex data pipelines, and analytics products are the most common predictors for a successful Principal Engineer at Zendesk.
  
  
  - You understand how large scale SaaS services and products are being designed, with a particular focus on data pipelines and data products.
  - You are a phenomenal facilitator able to build links between teams and people, and you communicate clearly, concisely, and accurately.
  - You understand the need for global architecture directions and how to drive software designs and architecture discussions to align them with the Product teams implementations.
  - You are familiar with some of the technologies used to build data analytics platforms and highly scalable products, eg. Scala, Java, HDFS and with AWS services and infrastructure.
  
  
  That said, if your experience looks a little different from what we’ve identified and you think you can have an impact on that role, we’d love to learn more about you.
  
  
  Not your average tech company
  
  
  Zendesk has all the stuff you’d expect from a tech company - competitive pay, stock, benefits, beautiful office, snacks, and more. We also have a culture deeply dedicated to helping our staff keep a proper work-life balance, from flexible hours to remote work, to the most forward-thinking parental leave plans on the market. Our Corporate Social Responsibility team is actively engaged in our community and enable us to invest thousands of hours with local community groups each year. We invest in diversity and inclusion so that our staff reflects the diversity of the world around us. We have a whole crew dedicated to ensuring our workplace experience is top notch and welcoming for all.
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Principal Engineer - Scalability (Talk Product)
  What’s the opportunity
  
  
  We’re looking for a seasoned engineer, expert in Ruby but comfortable across the full stack, to help take Zendesk products to the next level in terms of functionality, stability and quality.
  
  
  You’ll be joining the group that works on our Talk product. Talk is a complex real-time application that needs to be robust, scalable and maintainable. It is not a usual request and response web service, instead, our main services are a key part of the lifecycle of phone calls. We have a very high bar around performance and latency - if we don’t respond fast enough, the calls will drop. With millions of calls happening each week, and our call volume growing by 50%+ per year, there is a lot of great work we do to make sure we’re building the right solutions in a sustainable way.
  
  
  A great team
  
  
  At Zendesk, we truly believe that to build a phenomenal product you have to have great people. You will be joining a team of experienced, high performing engineers who value collaboration and test driven development as well as continuous delivery. Reporting to Wesley Gorman, our Director of Engineering, you will have lots of autonomy and responsibility in your role.
  
  
  We like agile processes and believe that pragmatism always triumphs over dogmatism. We like to push clean, well tested code early and often, then measure to confirm it’s adding value for the customer.
  
  
  What you will do
  • Work with Talk team engineers to create innovative software to tackle issues on a large, rapidly growing real-time application.
  • Provide key input on the technical and product roadmap, identifying components and possible issues that could impede execution of plans. You will build consensus within the team, take feedback on board and facilitate discussions.
  • Own, coordinate and facilitate cross-team engineering initiatives. You’ll help teams break larger initiatives into achievable steps and deliver iteratively, while delivering features and improvements that our customers need.
  • Stay up-to-date with innovations and changes in the industry and within Zendesk. Make pragmatic evidence-based recommendations on their applicability to our problem space.
  • Collaborate with our Product Management, Security, and Foundation teams to ensure we produce, deliver and operate high quality products that exceed expectations.
  What you bring to the role
  • Expert knowledge of our main stack Ruby/Rails and Javascript and can contribute to large complex codebases based on these technologies.
  • The ability to get up to speed quickly with new tools and technologies, analyse and identify what use cases they can apply to and what use cases they are a bad fit for.
  • Knowledge and experience of cloud platforms (especially AWS) and containerization technologies (such as Docker, Kubernetes and Mesos).
  • A desire to whiteboard problems with your peers and apply the scientific method to finding a pragmatic solution that is the best fit (on balance) for the identified problem space.
  • A dedication to continual self-development.
  Nice to have
  • If you're interested in learning languages like Scala and products such as Kafka and Elasticsearch.
  • Any knowledge and/or experience in the VOIP or telecoms industry would contribute useful background knowledge.
  • Experience in migrating complex systems to AWS and then taking advantage of that platform would also be a plus.
  Not your average tech company
  
  
  Zendesk has all the stuff you’d expect from a tech company - competitive pay, stock, benefits, beautiful office, snacks, and more. We also have a culture deeply dedicated to helping our staff keep a proper work-life balance, from flexible hours to remote work, to the most forward-thinking parental leave plans on the market. Our Corporate Social Responsibility team is actively engaged in our community and enable us to invest thousands of hours with local community groups each year. We invest in diversity and inclusion so that our staff reflects the diversity of the world around us. We have a whole crew dedicated to ensuring our workplace experience is top notch and welcoming for all.
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Product Manager - Talk
  What’s the opportunity
  
  
  At Zendesk, we geek out about building software that delivers the ultimate customer experience. Your favorite brands (like Airbnb, Uber, Slack, and Disney) use our products to engage you as a customer, and we lead the industry with beautifully simple software.
  Zendesk Talk is cloud-based call center software built right into the Zendesk Support ticketing system, allowing customer service teams to provide phone support from the same platform they used to manage all other channels. You will help drive our Talk product to the next level, delivering easy to use telephony capabilities in a dynamic and evolving marketplace.
  You will become an expert on the Voice experiences and defining next generation products to keep pace with customer needs and consumer trends. 
  
  
  A Product-centric team
  
  
  Zendesk values the diversity of opinions and experience, and we cultivate a culture of openness and visibility. From day one, you will be an integral part of a team effort, your input will be valued, your skills brought to bear, and your personal style celebrated. You will report to Neil Weldon, Director of Product in Dublin, who will support you in your career and success at Zendesk. 
  
  
  What you will do
  • Drive product development by working daily with design and engineering teams around the world in all phases of product development: ideation, design, development, and product rollout.
  • This involves building and owning the backlog of work, writing stories, prioritizing work and working closely with the team on sprints.
  • Talk to and understand the Voice of our Customers to prioritise and plan on the deliverables needed for them.
  • Distill Zendesk’s competitive strategy, customer research, and new technology developments into deep understanding of telephony trends, consumer behaviour and how to deliver voice capabilities supporting the tailoring of support experiences for these trends.
  • Work closely with our Professional Services teams on how to enable them and our partners to customize and extend our strategic integrations in a scalable manner.
  • Be an advocate for simplicity, style, beauty, usability and customer centric design in every product discussion
  • Collaborate with our global product marketing, sales, and customer experience teams to develop launch strategies and training.
  What you bring to the role
  • Bachelor’s degree and a minimum of 2+ years in a comparable role as a Product Manager / Product Owner, delivering telephony applications to market
  • Knowledge of telephony applications and services
  • Ability and drive to present and defend your ideas to other key team members
  • Accountability and work ethic necessary to successfully collaborate with multiple geographically distributed teams. Some travel will be expected as part of this
  • Ability to represent the broader product strategy to a wide customer base and to be a day to day contact for their user stories and product design questions
  • Proven leadership skills and the ability to make decisions without perfect information
  • Experience working in an agile development environment
  • Ability to work cross functionally in many areas without being constrained by your job function
  • Attention to detail and quality 
  Not your average tech company
  
  
  Zendesk has all the stuff you’d expect from a tech company - competitive pay, stock, benefits, beautiful office, snacks, and more. We also have a culture deeply dedicated to helping our staff keep a proper work-life balance, from flexible hours to remote work, to the most forward-thinking parental leave plans on the market. Our Corporate Social Responsibility team is actively engaged in our community and enable us to invest thousands of hours with local community groups each year. We invest in diversity and inclusion so that our staff reflects the diversity of the world around us. We have a whole crew dedicated to ensuring our workplace experience is top notch and welcoming for all.
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Backend Engineer - Functional Programming
  At Zendesk, we truly believe that to build great products you have to have great people. We enjoy working with other smart focused people who care about both the products and the code they write. We value collaboration and test driven development and release frequently. We like and use agile processes and believe that pragmatism always triumphs over dogmatism. We all own the product/service we work on and enjoy the impact we have improving it.
  
  
  We’re looking for a talented software engineer to help take Zendesk products to the next level in terms of functionality and integrations. You’ll be joining a new team that works on our agent presence service. Agent presence is a real-time problem domain that needs a robust and scalable solution. You’ll have the skills, experience, maturity, patience and determination to work within a multi-functional team to deliver high quality software to meet these needs.
  
  
  What you get to do every single day:
  • Work collaboratively with a small focused team on a complex real-time service that needs to be robust, low latency, scalable and maintainable.
  • Participate in all of the development life-cycle including conception, design, implementation, testing, rollout and making everything run smoothly in production.
  • You’ll want to follow and improve our practices at every stage of development: TDD, spiking/prototyping, pairing, peer code review, design review and rapid deployment.
  What you bring to the role:
  • Ideally you will have plenty of experience with one of our main stacks Ruby/Rails or Scala/Java.
  • Extensive experience building, managing and scaling APIs (preferably in a Java or Scala environment).
  • Ambitious and highly motivated to understand complex systems, disciplined in identifying and decomposing requirements.
  • When working on debugging a tricky intermittent issue you won’t give up until the functionality behaves as expected, the root cause has been identified, monitoring added and an automated test has been put in place to avoid the issue reoccurring.
  • A desire to whiteboard problems with your peers and apply the scientific method to finding a pragmatic solution that is the best fit (on balance) for the identified problem space.
  • Excellent communication skills, you can explain your views well to others and just as important, actively listen to others ensuring a good discussion. You’ll also want to bash out a wiki page with a summary of the discussion and any decisions for the benefit of others.
  Nice to have:
  • If you're interested in learning technologies such as Kafka, SQS, Docker/Kubernetes.
  • Any knowledge and/or experience in the VOIP/telecoms or live chat areas would contribute useful background knowledge.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Engineer - DevOps
  Are you someone that is driven by a great challenge? That has a love for working with  state-of-the-art technologies? Do you have an urge to learn and develop yourself in a culture of DevOps best practices whilst learning with the most innovative DevOps minds and experts? If you’re nodding your head, trust me, you should continue reading...
  In the Dublin office we count on the support of over 240 employees from all over the world, ... and we all work in a beautiful glass building overlooking the canal, which has some amazing views.
  
  
  What you get to do every day:You will be working with a bunch of super smart and super friendly engineers. Because of major growth plans we’re now looking to double the size of our team in 2019...We want you to be the next star in Zendesk!
  
  
  What you get to do every day:Our engineers look after over 5,500 servers with more being added every day! One of our biggest projects we’re working on right now is to migrate a large part of our architecture to Kubernetes and AWS -  of which you will play a major part!
  
  
  In Zendesk we operate in an embedded DevOps model. We have a number of product teams and we embed a DevOps engineer in all of them. At the moment we need to find a talented DevOps Engineer to help our Infrastructure and Talk teams in Dublin to continue to build and automate highly scalable infrastructure!  
  
  
  What you bring to the role
  • If you have strong experience with some of the following technologies you’re the person we are looking for; 
  • AWS
  • Ubuntu/CoreOS Linux
  • Chef
  • Kubernetes
  • Docker
  • Ruby
  • Nginx
  • Datadog
  
  
  
  
  We are also looking for:
  • Familiar with AWS services.
  • Someone who worked on Debian and/or CoreOS distributions.
  • Can explain the advantages of Vault, Consul and a good CI/CD.
  • Familiar with Linux Containers (Docker preferably).
  • Someone who can create an automation script in Python, Ruby or any other languages - we are open minded.
  • Who knows the basics of HTTP routing.
  • Someone for whom monitoring is not an option.
  
  
  
  
  Nice to have
  • Knowledge of Kafka, Elasticsearch, redis and general K/V datastores
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Engineer (Go) - Connect SDKs
  Why join the Mobile team at Zendesk?
  
  
  Connect is a new solution in Zendesk’s multi-product family aimed at putting the customer at the centre of customer support. You'll join a team of dedicated engineers working with cutting edge technology at massive scale, contributing to technical, process and product decisions in an environment that supports you as an employee and a person.
  
  
  We are a high growth, global company so you’ll have the opportunity to travel and learn from dedicated engineers in Melbourne, San Francisco, Singapore and other Zendesk offices across the globe.
  
  
  We are committed to building mobile SDKs that are technically elegant, efficient and have beautifully designed UIs. Our SDKs are embedded in tens of thousands of apps, and used by millions of users. If you have an iPhone or Android, then you have probably used one of them already. 
  
  
  You will be working closely with Android and iOS engineers to deliver the best in class mobile experience. In your role as Senior Engineer you’ll be expected to work both as an individual contributor, and to be comfortable with the challenges of working with your Melbourne team, as well as your local team in Dublin. 
  
  
  Are you passionate about working on creative products? If you are, then our friendly, fun, diverse, and supportive team is for you.
  
  
  WHAT YOU GET TO DO EVERY DAY:
  • Collaborate closely with the Product Manager and the designers to provide technical insights and early estimates on upcoming projects.
  • Be an expert on technical design discussions and propose innovative solutions on backend and frontend components.
  • Build POCs to test potential technologies and make informed decisions.
  • Ensure scalability, performance, maintainability and security of the technical platform in collaboration with ops teams.
  • Continuously improve the deployment pipeline.
  • Work with GCP including BigQuery and BigTable, Apache Spark and HyperLogLog.
  • Write code in Go and Javascript (ES6).
  • Actively participate in full-stack coding, reviewing pull requests and testing.
  • Become a key contributor to better working practices across Zendesk.
  HOW YOU WILL MAKE A DIFFERENCE:
  • You have a deep knowledge in Software Engineering and have worked with different front end frameworks. Experience with commercial Go is a real plus, but not a requirement.
  • You are comfortable with diving into a codebase, determining what to do, and owning the solution. 
  • You boast a proven track record in delivering enterprise grade software and have ideally seen some of the challenges presented working at a global scale.
  • You show a mature and pragmatic approach when choosing technologies.
  • You have strong communication skills: you can be heard when needed and know how to encourage participation in others.
  • You’ll recognise working within a team is more valuable, efficient and in the end, more rewarding than doing it all yourself.
  • You put the customer first and respect your commitment to deliver.
  • You can demonstrate a dedication to continual self-development.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Product Manager - Support (Real Time Platform)
  Does the idea of working cross-functionally to tackle big, complex problems sound exciting? Are you adept at transforming customer needs and usage data into internal tools and new features? Is your ambition to deliver best-in-class, beautifully simple products that enable our users to deliver amazing customer service at scale?
  
  
  We’re looking for a Senior Product Manager for our Support team, to help us build the next generation of our flagship product. You will own the streams of work focused on real time features (both the UI/UX experience and all associated public and private APIs) that will have wide-reaching impact on our product suite.
  
  
  This is the perfect role for you if you’re passionate about delivering products that leverage data to help end users make decisions in real time. You use data to support your vision and can switch with ease between a deep technical discussion and assessing product/market fit. You are someone who cares as much about reliability and scalability as creating new and innovative features, and you’re interested in building a team to make those goals a reality.
  
  
  If working with diverse teams located both on the other side of your building and the world at the same time sounds exciting, you’re going to love this role!
  
  
  
  
  What you will be doing:
  • Creating real time features from concept to launch
  • Collaborating with workflow teams in SF and agent presence teams in Dublin to craft enterprise-grade workforce management tools
  • Participating in company-wide projects to link all of the products in the Zendesk ecosystem and helping other product teams use the tools you build
  What makes this role special:
  • You will help us solve some of our most intriguing technical challenges
  • You will lead an emerging but essential part of our product team and have a substantial impact on Zendesk’s success as we move further into the enterprise market
  • You will have opportunities to interact with product and engineering teams worldwide
  • You will be a leader in bringing a platform centric and data driven product approach to Zendesk
  What you bring to the role:
  • At least 5 years in product management, at least 3 of those years with a SaaS company and experience delivering a real time product from inception to launch
  • Experience building both APIs and UI features
  • Proven ability to understand, prioritize and respond to technical issues in a dynamic environment
  • Excellent analytical abilities and passion for building strategy on a foundation of data
  • Track record of being both an exceptional teammate and a leader who can align partners around a shared vision
  • Communication & interpersonal skills to convey technical concepts to technical and non-technical audiences
  • Ability to travel up to 20% of the time
  
  
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Software Engineer
  We are looking for a hardworking Senior Software engineer to help take Zendesk products to the next level in terms of functionality and integrations. You’ll be joining a team that works on our Talk product. Talk is a complex real-time application that needs to be robust, scalable and maintainable. You’ll have the skills, experience, wisdom, perseverance and determination to work with the team to deliver high quality software to meet our customers needs.
  
  
  What you get to do everyday
  • Work reciprocally with a focused team on a real-time application.
  • Participate in every stage of the development life-cycle including feature conception, design, implementation, testing, rollout and making everything run smoothly in production.
  • You’ll want to follow and improve our practices at all stages of development: TDD, spiking/prototyping, pairing, peer code review, design review and rapid deployment.
  • When working on debugging a tricky intermittent issue you won’t give up until the feature behaves as expected, the root cause has been identified and an automated test has been put in place to avoid the issue reoccurring.
  What you bring to the role
  • You will have plenty of experience with our main stack Ruby/Rails, this is critical for this position.
  • Experience in whiteboard problems with your peers and apply the scientific method to finding a pragmatic solution that is the best fit (on balance) for the identified problem space.
  • Excellent interpersonal skills, you can explain your views well to others and just as meaningful, actively listen to others ensuring a good discussion.You’ll also want to bash out a wiki page with a summary of the discussion and any decisions for the benefit of others.
  Nice to haves
  • If you're passionate about learning Scala, Elixir, Go and products such as Kafka, Elasticsearch, Hadoop and ZooKeeper.
  • Any knowledge and/or experience in the VOIP or telecoms industry would give useful background knowledge.
  #LI-KK1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Software Engineer - Customer Analytics & Reporting
  We're looking for a passionate Senior Software Engineer to work on the ETL pipeline powering our leading edge customer analytics and reporting platform. This pipeline is responsible for ingesting millions of records then allowing them to be queried and visualised at low latency - and all that at Zendesk scale!
  
  
  What you get to do everyday:
  • Work with a best-in-class modern technology stack: Spark, Flink, AWS, Lambda, Scala, etc.
  • Ship your code to production continuously and improve the experience of tens of thousands of Zendesk customers.
  • Opportunities to grow and learn new things.
  • Enjoy what you do :)
  What you bring to the role:
  • Around 5 years of experience building enterprise scale software, and have seen some of the challenges presented working at a global scale.
  • You’ve worked in multiple languages, but bring hands-on experience with Java/Scala and a strong desire to learn.
  • Ambitious and highly motivated to understand complex systems, focused in identifying and decomposing requirements.
  • A hunger for learning new technologies and an eagerness to grow your knowledge and capabilities.
  • Commitment to code ownership, quality and reliability - when debugging a tricky issue you won’t give up until the feature behaves as expected, the root cause has been identified and a solution has been put in place to avoid the issue recurring.
  • Excellent communication skills, you can explain your views well to others and just as important, actively listen to others ensuring a good discussion.
  • Collaborative, upbeat work ethic where you take responsibility and have fun.
  Nice to haves:
  • Experience in any of Spark, Hadoop, Flink, Dataflow, Kafka Streams or a related data processing framework.
  #LI-KK1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Software Engineer - Developer & DevOps
  Zendesk is looking for a hardworking and expert Senior Engineer to join our rapidly growing Edge Engineering team based in our Dublin office.
  
  
  Zendesk’s Edge services are the link between the public internet and Zendesk. Zendesk's product suite will only be as reliable as our Edge services, and our team’s challenge is to provide rock solid services that our customers can rely upon and build on. The Edge Engineering team build massively scalable microservices that are on the critical path for every request that hits Zendesk. We provide impactful automation tools for all Zendesk engineers to interact with these services.
  
  
  Within the Edge team we leverage a global network deployed in 180+ cities to deliver content, improve latencies, and route and control the billions of requests that hit our AWS-hosted Zendesk products every day. Your role will be to expand the usage of this platform, provide automation tools, drive caching strategies, and ensure the protection of our upstream infrastructure. 
  
  
  What you get to do everyday:
  • Work collaboratively with a small focused team of experienced engineers.
  • Ship your code to production and improve the experience of millions of Zendesk users.
  • Use a best-in-class modern technology stack: AWS, Kubernetes, Terraform, Scala, Ruby, etc.
  • Use DevOps best practices: we build it, we run it.
  What you bring to the role:
  • Proven 5+ years of work history as a productive engineer working on server-side solutions, or in a DevOps type role.
  • Deep understanding of Internet fundamentals: HTTP, DNS, SSL, etc.
  • Knowledge of caching solutions, CDN, etc.
  • A mature and pragmatic approach when choosing technologies.
  • Communication skills: you’re good at listening and at speaking up.
  • Personal projects, collaboration to open-source community or active learning initiatives are a good sign of your passion to learn and solve problems.
  #LI-KK
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Software Engineer - Infrastructure
  Zendesk is looking for a hardworking Software Engineer to join our rapidly growing Edge Engineering team based in our Dublin office.
  
  
  Zendesk’s Edge services are the bridge between the public internet and Zendesk. Zendesk's product suite will only be as reliable as our Edge services, and our team’s challenge is to provide rock solid services that our customers can rely upon and build on. The team build massively scalable microservices that are on the critical path for every request that hits Zendesk. We provide impactful automation tools for all Zendesk engineers to interact with these services.
  
  
  In early 2019 we’re spinning up a new team within Edge Engineering to focus on traffic management, load shedding, rate limiting, and authentication. We’re looking for a hardworking back-end engineer to help build these features from the ground up. You’ll be creating new functionality at our proxy tier (Nginx) which handles billions of HTTP requests every day, ensuring the reliability and scalability of Zendesk products.
  
  
  What you get to do every day:
  • Work collaboratively with a small focused team of expert engineers, using Agile software development practices to design and build brand new systems for Zendesk.
  • Ship your code to production and improve the experience of millions of Zendesk end-users.
  • Use a best-in-class modern technology stack: AWS, Kubernetes, Nginx, Scala, Ruby, etc.
  • Learn about DevOps, distributed systems engineering, and much more!
  What you bring to the role:
  • Proven 2+ years of work history as a productive software engineer working on server-side solutions, in a continuous integration environment.
  • Solid coder with Scala, Java or any programming language.
  • An understanding of Internet fundamentals: HTTP, DNS, SSL, etc.
  • Ideally, experience with Nginx or similar.A mature and pragmatic approach when choosing technologies.
  • Communication skills: you’re good at listening and at speaking up.
  • Personal projects, collaboration to open-source community or active learning initiatives are a good sign of your passion to learn and solve problems.
  #LI-KK1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Software Engineer - Talk Product - Ruby on Rails
  At Zendesk, we truly believe that to build a great product you have to have great people. We enjoy working with other learning focused people who care about both the customer and the code they write. We value collaboration and test driven development and release frequently. We like and use agile processes and believe that pragmatism always triumphs over dogmatism. We all are responsible for our product and enjoy the impact we have improving it.
  
  
  We’re looking for a hardworking software engineer to help take Zendesk products to the next level in terms of functionality and integrations. You’ll be joining a team that works on our Talk products. Talk is a complex real-time application that needs to be robust, scalable and maintainable. You’ll have the passion, patience and determination to deliver high quality software to meet our customers needs. Does this sound like you?
  
  
  What you'll do:
  • Work collaboratively with a small focused self-organising team to deliver positive outcomes for our many customers.
  • People on our team participate in every stage of the development life-cycle from design to implementation, testing, rollout and making everything run smoothly in production.
  • Follow and improve our practices at throughout development: TDD, spiking/prototyping, pairing, peer code review, design review and rapid deployment.
  • When working on debugging a tricky intermittent issue you won’t give up until the feature behaves as expected, source of issue has been identified and an automated test has been put in place to avoid the issue reoccurring.
  What you bring:
  • Ideally you will have experience with our main stack Ruby/Rails and Javascript.
  • You recognise working within a team is more challenging but also more valuable and in the end, more rewarding.
  • You are just as happy diagnosing latency, writing technical documents, refactoring code to be more readable, or developing product features.
  • You want to whiteboard problems with your teammates and apply the scientific method to finding a pragmatic solution that is the best fit (on balance) for the identified problem space.
  • Strong communication skills. You can explain your views well to others and just as important, listen actively to others ensuring a healthy, productive discussion.
  Nice to have:
  • Any knowledge or experience of VOIP or telecoms industry would contribute useful background knowledge.
  • Leadership potential; as a fast growing team in a dynamic sector we're building for the future. We invest in our team and want people who take responsibility and hold themselves and their team accountable.
  
  
  #LI-KK
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Software Engineer in Test - TALK product
  At Zendesk, we truly believe that to build a great product you have to have great people. We enjoy working with other learning focused people who care about both the customer and the code they write. We value collaboration and test driven development and release frequently. We like and use agile processes and believe that pragmatism always triumphs over dogmatism. We all are responsible for our product and enjoy the impact we have improving it.
  
  
  We’re looking for a hardworking Software Engineer in Test to help take Zendesk products to the next level in terms of functionality and integrations. You’ll be joining a team that works on our Talk products. Talk is a complex real-time application that needs to be robust, scalable and maintainable. You’ll have the passion, patience and determination to deliver high quality software to meet our customers needs. Does this sound like you?
  
  
  What you'll do:
  • Work collaboratively with a small focused self-organising team to deliver positive outcomes for our many customers.
  • People on our team participate in every stage of the development life-cycle from design to implementation, testing, rollout and making everything run smoothly in production.
  • When working on debugging a tricky intermittent issue you won’t give up until the feature behaves as expected, source of issue has been identified and an automated test has been put in place to avoid the issue reoccurring.
  • Work with your team to use existing automated testing frameworks and tools to write automated tests. Continuously improve the frameworks to make them more reliable and efficient.
  • Keep the regression test suite run by the CI deployment process up to date, running efficiency and reliability.
  • Perform creative exploratory testing on new features.
  What you bring to the role:
  • Ideally 3+ years experience developing Browser and External API automated tests, in any programming language and running them on a continuous integration environment
  • You recognise working within a team is more challenging but also more valuable and in the end, more rewarding.
  • You are just as happy diagnosing latency, writing technical documents, refactoring code to be more readable, or developing product features.
  • You want to whiteboard problems with your teammates and apply the scientific method to finding a pragmatic solution that is the best fit (on balance) for the identified problem space.
  • Strong communication skills. You can explain your views well to others and just as important, listen actively to others ensuring a healthy, productive discussion.
  Nice to have:
  • Hands-on experience with Selenium, Capybara, Ruby and Rspec
  • Knowledge of technologies / protocols such as HTML, CSS, JavaScript, JSON, and REST APIs
  • Experience working on open source projects with an active GitHub repo
  • Leadership potential; as a fast growing team in a dynamic sector we're building for the future. We invest in our team and want people who take responsibility and hold themselves and their team accountable.
  #LI-KT1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Software Engineering Team Lead - Mobile - Ruby
  Here in Zendesk Mobile, we build phenomenal mobile applications that allow our customers to have the power of Zendesk Support into their pockets!
  If you are passionate about building product at incredible scale, then our friendly, fun, diverse, and supportive team is for you.
  
  
  What you’ll get to do every single day
  Team Lead is the first step on the Zendesk career ladder that takes direct management responsibility for a team, that means your colleagues will report to you. In addition, you’ll work as a code contributing Engineer but the people side of this role comes first, so you’ll need to be comfortable putting your own code writing productivity second to the goals of your team.
  Previous experience leading a team is a nice bonus but not essential for this role, as you will be supported by an Engineering Manager. If you get your thrills from the success of the people around you, nerd out over what makes a successful team, and aspire to perfect your communication abilities, this could be the job for you!
  
  
  
  
  Every day you will:
  • Work closely with a multitude of teams spread across the globe, in the development and integration of global services and applications.
  • Create an inclusive environment that is conducive to happy and productive work for you and your team.
  • Support your team members in their goals - technical, career and personal.
  • Work collaboratively with a small focused team on an app that needs to be robust, scalable and maintainable.
  • Participate in every stage of the development life-cycle including feature conception, design, implementation, testing, rollout and making everything run smoothly & safely in production.
  • Follow and improve our practices at every stage of development: spiking/prototyping, pairing, peer code review and design review.
  What you bring to the role:
  • Plenty of experience in building high quality Ruby/Rails based products
  • Truly epic communication and collaboration skills.
  • A passion for encouraging a healthy, respectful and diverse work environment
  • A customer oriented and team-first mentality
  Nice to have:
  • Experience with distributed systems, and/or message queues, e.g. Kafka.
  • Working at really big (think global!) scale.
  #LI-KK1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Team Lead (C#) - Mobile SDKs
  Why join the Mobile team at Zendesk?
  
  
  We are committed to building mobile SDKs that are technically elegant, efficient, and have beautifully designed UIs. Our SDKs are embedded in tens of thousands of apps, and used by millions of users. If you have an iPhone or Android, then you have probably used one of them already! 
  
  
  Are you passionate about working on creative products with incredible scale? If you are, then our friendly, fun, diverse, and supportive team is for you.
  
  
  Team Lead is the first step on the Zendesk career ladder that gives you direct management responsibility for a team. That means the engineers on the team will report to you. You’ll work as a code-contributing Engineer and technical leader, but the people side of this role comes first. You’ll need to be comfortable putting your own code writing productivity second to the needs of your team.
  
  
  Previous experience of directing a team is a bonus, but not essential for this role, as you will be supported by an Engineering Manager. If you get your thrills from the success of the people around you, nerd out over what makes a successful team, and seek to perfect your communication abilities, this could be the job for you.
  
  
  WHAT YOU’LL GET TO DO EVERY SINGLE DAY:
  • Build an inclusive environment that is conducive to happy and productive work for you and your team.
  • Mentor and support your team members to help them achieve their goals - technical, career and personal.
  • Work collaboratively with a small focused team on an ambitious green-fields SDK that needs to be robust, scalable, maintainable, and also beautiful.
  • Be a driver in throughout the development life-cycle, including feature conception, design, implementation, testing, rollout and making everything run smoothly & safely in production.
  • Follow and improve our practices at every stage of development: spiking/prototyping, pairing, peer code review and design review.
  HOW YOU'LL MAKE A DIFFERENCE:
  • You have a deep knowledge of building amazing software in C#. Mobile or Unity experience is a nice to have, but not required.
  • You care about how your team works. Excellent communication, mentoring, and collaboration skills come naturally to you. 
  • You are passionate about sustaining a healthy and effective work environment.
  • Your team comes first and you love empowering them to ship amazing products. 
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Marketing
  Ad Operations Associate, Performance Marketing
  Zendesk is looking for a detail-oriented and data driven associate to assist the Performance Marketing team in the trafficking & execution on platforms including AdWords, Facebook & LinkedIn. In this role, you will be working closely with Performance Marketing managers to traffic new ads, implement tagging and drive efficiencies to ad & partner operations at Zendesk.
  
  
  Responsibilities:
  • Own the creation and implementation of tracking of UTM links for all digital channels. You will be responsible to make sure all links are tracking post launch to allow for correct attribution for all performance marketing campaigns. A deep understanding of UTM parameters is strongly preferred.
  • Develop trafficking quality assurance process with Sr. Manager and insure implementation of process for all future campaigns.
  • Monitor, verify and report on tracking of campaigns.
  • Troubleshoot tracking and reporting issues with the help of platform managers. Communicate these issues with any implications to the wider team.
  • Work closely with your Sr. Manager and other internal teams so new partners are on-boarded and compliant with all Zendesk policies.
  • Coordinate with Display (Programmatic) and Paid Social Managers to assist in launching new ad creatives, placements and audiences.
  • Help implement optimisations under the direction of platform managers. 
  Requirements:
  • 1+ years of experience in digital advertising with a focus on trafficking and digital tracking, preferred focus on programmatic and/or social
  • Proficient in MS Excel; SQL a plus
  • Self-starter with high degree of motivation
  • Structured thinker and strong problem-solving skills
  • Ability to work across teams and collaborate with cross-functional teams in a fast paced environment
  • Strong attention to detail and ability to collaborate
  • Bachelor’s degree or equivalent required
  #LI-MG1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Campaign Manager - Velocity
  Zendesk is seeking an Integrated Campaign Manager to help fuel the next phase of rapid growth for our company in the small to medium business and mid market.
  
  
  In this high impact role you will be responsible for the demand generation strategy and campaign execution, to drive new and expansion business for small businesses.
  
  
  If you have a passion for building creative and high performing global integrated campaigns, if you can organise and drive groups toward common goals in a productive way, and are capable and comfortable engaging with sales, marketing and corporate teams, we want to hear from you!
  
  
  Responsibilities:
  • Implement a local multi-channel campaign strategy for prospect and expansion opportunities for our high velocity customers
  • Partner with sales and regional marketing to input and prioritise business requirements to corporate in the development of end-to-end integrated marketing plans
  • Test and optimise new programs and channels. Continuously measure ROI and scale our efforts to drive new business
  • Think creatively and build customer acquisition and nurture programs that are sustainable and useful for prospects & existing customers - we will only hit our goals by educating our customers and creating trust
  • Be responsible for the relationship with sales and field marketing teams on campaign implementation, enablement, communication and performance follow up
  • Actively monitor all campaign analytics and partner with the corporate marketing organisation to create appropriate reporting on campaign performance. Communicate results effectively to the team with recommended actions for optimisation
  • Drive delivery of key execution plans, collateral and marketing programs
  • Monitor, assess and report on integrated marketing campaign performance and provide strategic direction and guidance based on the analysis of results
  • Work with sales on template creation and execution of email campaigns through Eloqua and Outreach
  Requirements:
  • 5+ years marketing experience. Past experience in driving acquisition, expansion and demand for self-serve trial-based platforms is a huge plus.
  • Deep understanding of how SMB and Velocity markets operate and buy software platforms. Build marketing campaigns that serve their needs by driving prospects to trial and eventually conversion and expansion.
  • Experience in collaborating with corporate and regional teams in the end-to-end execution of demand generation campaigns for self-serve and sales-assisted buyers: ideating, building, monitoring, optimising, and maintaining campaigns
  • Strong creative mind with the ability to ideate new campaign creatives and collaborate closely with our internal marketing teams
  • Experience collaborating across multiple internal teams and departments and building effective relationships and influencing change.
  • Previous experience working closely with sales and field marketing.
  • Hands-on, get-it-done attitude with excellent project management skills for complex, cross-functional campaigns
  • Extraordinary cross-group collaboration, interpersonal, verbal and written communication, problem solving and executive presentation skills are required
  • Positive attitude, ambitious team-player
  • Experience in Salesforce.com especially in campaign and reporting objects
  #LI-MG1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Digital Marketing Manager, Display and Programmatic Media
  We are seeking a results oriented Manager to build out our display media presence through traditional and programmatic ad buys.
  
  
  You will be in charge of driving new customer acquisition efforts globally working directly with networks and publishers. You will also leverage the bid management platform technologies to target B2B decision makers across the internet, driving new business for Zendesk. 
  
  
  Responsibilities:
  • Day to day responsibility for planning, activating and optimising digital media on multiple platforms from adwords inventory, to open exchange inventory, across formats such as display and native advertising
  • Oversee campaign budgeting, reviewing pacing and optimising media- making continual adjustments to performance levers such as creative, targeting and bidding to ensure performance marketing goals are achieved
  • Constantly be on the lookout for platforms and inventory sources, data and technology platforms options in the marketplace best suited to find B2B audiences with the goal to actively test and understand viability
  • Lead and own relationships with vendors and third party services
  • Collaborate dedicatedly with the analytics team as a key partner in how display channel attribution is implemented
  • Collaborate with the creative team in order to build creative on an ongoing basis, A/B testing assets and providing the creative team with feedback on what works, what doesn’t, and building a pipeline of new assets depending on the platforms
  • Responsible for independently reporting out on channel performance
  Requirements:
  • Deep understanding of what makes display media tick and how best to optimise the channel
  • 3-5 years of hands-on experience working directly in self-service programmatic platforms (e.g. DV360, Mediamath, Tradedesk) managing campaigns. Bonus points if you have experience with Account Based Marketing platforms like Demandbase and Terminus.
  • Knowledge and understanding of Programmatic space, including 1st, 2nd, 3rd party audience targeting capabilities, open exchange, PMPs and bidding strategies
  • Understanding of DMPs and ad tech and martech space useful
  • Performance mindset- ability to understand the levers that drive performance and the actions needed to optimise campaigns (audience, bids/budgets, creative, conversion rate levers)
  • Proficient in MS Excel
  • Self-starter with a high degree of motivation
  • Structured thinker and strong analytical skills
  • Ability to work across teams and collaborate with cross-functional teams in a dynamic environment
  • Strong attention to detail and ability to collaborate
  • Bachelor’s degree or equivalent required
  #LI-MG1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Global Webinar Programme Manager
  If you are passionate about supporting a best-in-class global webinar programme, we would love to hear from you!
  
  
  We are looking for an experienced Global Webinar Programme Manager who will be responsible for planning, managing, implementing and measuring Zendesk webinars.
  
  
  You will play a critical role in ensuring that Zendesk online events are of the highest quality and value to our customers and prospects.
  
  
  This is an exciting opportunity to be a part of the Global Webinar team supporting the webinar programmes in EMEA.
  
  
  While your direct manager will be based in San Francisco, you will be part of a growing marketing team that Zendesk is building out at our dynamic European headquarters in Dublin.
  
  
  Responsibilities:
  • Collaborate with corporate campaign teams and EMEA regional marketing teams to develop and execute a clearly defined webinar strategy that supports marketing and sales lead generation goals
  • Manage all aspects of the webinar process – from cross-functional team kick-off, speaker briefings, creating and managing deadline sheets, setting up webinar landing pages, driving successful promotion, managing dry-runs and recordings, to live event monitoring and follow-up
  • Provide editorial support to include review of presentation and other webinar materials  for format, consistency, and compliance with webinar platform requirements
  • Manage post-webinar activities including archiving materials and recordings, and reporting
  • Develop webinar demand generation best practices to optimise registrations and attendance
  Requirements:
  • Bachelor’s degree and 5+ years experience managing webinar programmes, ideally for a B2B software company
  • Extensive hands-on, recent working knowledge of webinar production using On24 or other web-based online event platforms
  • Ability to learn and master our webinar platform, On24 (if not already experienced with the tool)
  • Familiarity with video and audio editing platforms and equipment
  • Excellent organisational and operational skills and ability to manage high volume of projects simultaneously
  • Strong analytical and problem-solving skills
  • Able to work in a fast-paced and deadline-driven environment, both independently and as part of a team
  • Experience with Salesforce.com and WordPress preferred
  • Bonus points for proficiency in a second language (preferably German, Dutch, French or Spanish)
  #LI-MG1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Outbound Research Representative - German Speaking
  Zendesk is looking for an upbeat and motivated recent graduate to join our Marketing team as an Outbound Research Representative. This role will provide you with a standout chance to kick-start a career in Marketing or Sales in a dynamic SaaS environment. Your main responsibility will be to help research potential customers and target businesses that would benefit from the suite of products Zendesk can provide.
  
  
  
  
  You will:
  • Ensure data-integrity through regular de-duplication and clean-up procedures
  • Communicate regularly with the Sales Development, Marketing, Sales Operations, and Sales Enterprise Teams
  • Build out accounts and contacts in Salesforce
  • Provide additional support the teams may need
  • Build up experience working in a diverse team serving markets in Europe, Middle East and Africa
  • Focus on growing a great team environment for a fun and high-energy atmosphere
  • Provide a fantastic first impression to prospects and customers while assisting the team on building a pipeline for Marketing and Sales
  You have:
  • Fluent/Native level English and German
  • Started a BS/BA degree or are a recent graduate
  • Proven success at meeting targets
  • High energy and strong team ethic
  • a goal oriented work ethic
  • Experienced using Salesforce (bonus points)
  • Self-motivation
  #LI-BP1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Web Engineer - Experimentation
  The Web Team
  
  
  Welcome to Web. Our team is responsible for the face and functionality of Zendesk.com, a site that equals medium.com and airbnb.com in popularity. We’re a family of weirdly wonderful full stack web developers that work closely with designers, marketers, product engineers, and analysts. We focus on new customers and function as a little think tank: we research, develop, and improve new customer flows. We help each other out with ideas, tips, and strategies for success. From day one, your input will be valued, your skills brought to bear, and your personal style celebrated.
  
  
  What you will do
  • You will work across the primary brand site (zendesk.com), and the 20+ international sites that serve markets across the globe. The role will give you tons of exposure to all aspects of operating a large B2B website, including using statistical models to evaluate experiments
  • Assist in strategizing around lead generation and innovation on zendesk.com 
  • Architect and code experimentation projects that will impact our business results in a measurable way. We currently have 2 million active users and 3 million pageviews a month on Zendesk’s site, so there’s plenty to work with!
  • Collaborate with marketers, designers, and engineers in a nimble environment
  • Participate in technical discussions with a tight-knit group of engineers
  • Help align projects from concept through development, QA, staging, and production deployment
  • Create beautifully simple solutions to complex technical problems
  What you bring to the role
  • You have a “maker” mindset: comfortable building pages to spec quickly and cleanly and able to run a web project from start to finish
  • You have the eyes of a designer, the voice of a director, and the analytical mind of an engineer
  • You have a minimum of 3+ years experience with HTML5, CSS3, JavaScript, DOM scripting, and jQuery
  • Knowledge of website analytics and optimization tools, including A/B testing and Google Analytics
  • Exposure to Node.js or PHP
  • Knowledge of performance optimization and how it impacts user behavior and conversion
  Bonus skills
  • Design experience or other involvement in the visual arts and some portfolio pieces to share
  • Knowledge of content targeting, conversion rate optimization, funnel optimization, and B2B / B2C lead generation
  Not your average tech company
  
  
  Zendesk has all the stuff you’d expect from a tech company - competitive pay, stock, benefits, beautiful office, snacks, and more. We also have a culture deeply dedicated to helping our staff keep a proper work-life balance, from flexible hours to remote work, to the most forward-thinking parental leave plans on the market. Our Corporate Social Responsibility team is actively engaged in our community and enable us to invest thousands of hours with local community groups each year. We invest in diversity and inclusion so that our staff reflects the diversity of the world around us. We have a whole crew dedicated to ensuring our workplace experience is top notch and welcoming for all.
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  People Operations & Workplace Experience
  Compensation Partner
  The Compensation Partner is part of the People Operations team. You will support the Compensation function as we scale and grow!
  
  
  This position will provide important support to compensation activities and initiatives for our organisation. The successful candidate in this role will apply solid knowledge of compensation (base, variable, equity) data analysis to provide meaningful insight to inform compensation-related decisions, programs, and tools.
  
  
  Working out of our Dublin office this role will report to the Head of Total Rewards and will work with our global Compensation Team in San Francisco and Dublin.
  
  
  Help us make our compensation practices more effective - and have fun doing it!
  
  
  
  
  Responsibilities:
  • Be a vital part of the Global Total Rewards team by supporting Zendesk’s global compensation programs including base pay, variable pay, equity programs, and short and long-term incentives.
  • Partner across the business with the leadership of our Go-to-Market orgs [Product and Engineering] [G&A] to understand their needs and be a trusted advisor
  • Partner with HR to deliver seamless support on compensation needs and issues 
  • Partner with Recruiting to evaluate and provide compensation recommendations for new hires
  • Work closely with our Sales Compensation team
  • Lead the annual salary review process, in partnership with our HRIS leader and our HRBP’s, providing support to managers where necessary. 
  • Assist with change management and create education on our total rewards offerings to enhance the business’ and employees understanding of what we offer
  • Conduct market studies and analysis to ensure internal equity, external competitiveness, and alignment to the company’s compensation philosophy.
  • Perform market pricing analyses across various job families and countries.
  • Complete compensation analysis associated with new job requisitions, current employees, and promotion requests by leveraging benchmark, current incumbent, and internal salary ranges data.
  • Conduct complex analysis of data from multiple sources to create various cash compensation and equity models.  Scenarios may include predictive analytics to identify future trends and risk.
  • Develop creative methods for compiling and preparing data to management, including but not limited to designing reports and tools to use in compensation-related analytics and dashboards.
  • Assist with compliance by ensuring applicable employment-related federal and state statutory requirements (regarding employee pay) are adhered to.
  Job Requirements and Qualifications:
  • Bachelor’s degree in related field or equivalent industry experience
  • 3+ years experience in compensation, including managing compensation projects (such as benchmarking studies/competitive analysis and modeling)
  • Experience supporting a global Go-to-Market function and partnering with Senior Leadership in the organisation including knowledge of Sales Compensation
  • Strong analytical skills with the ability to interpret data and exceptional attention to detail
  • Ability to communicate effectively with all levels, taking complex information and making it easily understood by people with less proximity to the information.
  • Ability to work collaboratively and take initiative in a quickly growing environment
  • Ability to work under pressure and in a fast-paced environment, including an ability to multi-task and juggle multiple tasks both big and small.
  • Ability to be solution oriented and help solve problems, make complex / broken processes more effective, and deliver creative fixes to nuanced issues
  • Excellent interpersonal, organisational, and consultative skills
  • High proficiency with Microsoft Excel
  • Workday experience a plus
  #LI-MG1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Manager - Technical Talent Acquisition (EMEA)
  Zendesk is looking for an experienced Talent Acquisition Manager, based in our Dublin office, to lead an 8 person team supporting significant technical hiring across multiple locations in EMEA.
  
  
  We would like you to play a pivotal role in guiding a newly formed, highly proficient team to deliver on our ambitious hiring plans that align to Zendesk’s’ continued growth strategy. You will partner with the local and global leadership team and have the ability to directly impact the success of the organisation that you support & help us build our brand in the market.
  
  
  You will
  • Inspire, motivate and manage your team to ensure commitments, performance and standards of excellence as well as overall hiring needs are met.
  • Design and execute recruiting strategies to identify and engage diverse new talent pools.
  • Build a brand new EMEA-wide university program capable of delivering same.
  • Possess strong execution capability, able to prioritize, devise action plans, negotiate for resources and support, drive collaboration and manage stakeholders.
  • Have used data to influence all levels and all decision making develop leading-edge methods to attract diverse talent.
  • Provide on the job coaching and mentoring to team members to develop our own talent and drive engagement.
  • Own the relationship with multiple senior leaders across our offices in EMEA and champion a world class candidate and hiring manager experience.
  • Drive the development of passive talent pipeline in niche areas as determined by market needs and business strategies.
  • Continue to build our employer branding proposition through internal partnerships, hosted events and multiple external channels.
  • Personally recruit senior level hires for the business.
  You have
  • 3+ year people mgt with 7+ years of full-cycle technical recruiting background.
  • Strong analytical, problem solving, initiative, influencing, teamwork, business partnering and communication skills.
  • Strong knowledge of domestic and European talent market including competition, supply & demand trends, education landscape and immigration or mobility expertise.
  • A successful track record of building, managing and mentoring successful teams.
  • A broad knowledge of, and experience with, external recruiting resources including social recruiting, branding and events.
  • The ability to independently manage multiple competing priorities and to constantly re-prioritize - our team is in high demand!
  • An extremely high sense of urgency and ability to work in fast-paced, ever-changing environment.
  • BA/BS degree required.
   #LI-RPO
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Serviços profissionais
  Instructional Designer
  Do you want to join a dynamic, smart and super creative team?
  
  
  Do you love to help people to learn new tools and systems?
  
  
  The Zendesk Customer Education is looking for an Instructional Designer (ID) to join its growing, global team. As one of our IDs, you’ll be part of a growing team that is critical to Zendesk’s growth and our customers’ long-term success.
  
  
  As an ID, you’ll develop training and instructional content for customers who are new to our products and want to speed up their on-boarding.
  
  
  You’ll also assist with production tasks such as video creation and editing, subtitle creation, and demo site operations. You’ll work with trainers and our partners in the product team to identify areas where customers need extra help in adopting and using our tools. Then alongside trainers and other IDs, you’ll create course designs and content in different formats and for a variety of contexts: E-learning and short videos, instructor-led training, and content suites for day-long events.
  
  
  Skills/Knowledge required:
  • 2-3 years experience in an instructional design role, preferably within SAAS
  • Knowledge of Instructional Design best practices
  • Ability to partner with SMEs and distill their knowledge into teachable chunks
  • Ability to communicate abstract or technical information to both technical and non-technical audiences
  • Strong writing skills
  • Ability to identify the best learning delivery formats for a specific set of learning goals
  • Ability to work within pre-defined templates, where necessary
  • Attention to design aesthetics and visual detail
  • Ability to scope and manage the day-to-day work of projects independently
  • Knowledge of the Zendesk product and platform, a plus
  Technical Experience:
  • Experience using presentation software e.g., Keynote or PPT; Google slides
  • Familiarity and experience using content and documentation software e.g., Google docs, Adobe Acrobat
  • Content and video development tool experience e.g., Photoshop, Illustrator, Camtasia, Storyline, Captivate
  Teamwork:
  • Ability to collaborate with others
  • Ability to solicit, give and accept feedback from key stakeholders and reviewers
  • Proactive communication and self-education (i.e. know what you don’t know and do something about it)
  • Problem solving and flexibility
  Responsibilities:
  • Work with stakeholders and SMEs to define training requirements and learning goals
  • Create learning experiences in different formats (videos, elearning, ILT), often using different templates
  • Solicit reviews from stakeholders and SMEsReview others’ content for clarity and provide feedback
  • Update and maintain content at established intervalsDefine and write assessments
  Tools you will use:
  • Presentation software (e.g., Keynote, Google slides)
  • Content and documentation software (e.g., Google docs, Adobe Acrobat)
  • Content and video development tools (e.g., Photoshop, Illustrator, Camtasia, Storyline, Captivate)
  #LI-MG1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Sales & Sales Leadership
  Business Development Representative - German speaking
  This is a H2 role, starting in June.
  
  
  You're looking for your first break within Sales, or a chance to continue and grow your Sales career in the tech industry. We can help.
  
  
  Zendesk is the world’s leading Customer Support Platform and we are expanding quickly with a suite of products our customers love! We are looking for talented individuals to expand our footprint with key European brands, through strategic, creative, and innovative prospecting.
  
  
  We want you to develop and support you in a career to become a top sales professional in the future.
  
  
  We have fully-stocked kitchens, coffee on tap, keep sane working hours, all while still taking care of business. We believe in being ourselves on and off the job.
  You'll also get out of the office. We support you in gaining lots of experience working in the field by attending events and spending time developing your territory. You'll partner and learn first-hand from successful Account Executives.
  
  
  You will:
  • Be a key member of the sales team and drive new business and deliver on the strategy for your region
  • Be the face of the Zendesk brand, 100% focussed on creating a best-in-class customer experience
  • Set up and manage your own outbound pipeline of contacts and accounts, which you partner with Account Executives to define
  • Use creative and innovative prospecting techniques to work new and strategic accounts for your region
  • Actively source new leads through social media.
  • Generate high-value pipeline through both strategic and targeted prospecting into mid-market and large enterprise accounts. 
  • Maintain a high level of activity and be motivated to overachieve on daily, weekly & monthly targets and KPIs.
  • Keep stakeholders updated on your progress. 
  You have:
  • Passion to kick-start or continue a career in consultative sales
  • Solid business experience (SaaS sales preferred), curious and customer-centric
  • A proactive attitude towards finding solutions when faced with challenges
  • A “Can Do” / “Winner” attitude, with a hunger and 'self-starter' drive to overachieve, succeed, and find solutions to challenges
  • Fluency in German and English
  • Excellent written and verbal communication skills
  • Bachelor's or Master's degree is preferable
  What it means to be part of the Zendesk team:
  • Career in the fast lane: Zendesk's hyper growth creates more opportunities to progress faster. You will learn and be guided quickly to the next step in your career
  • Giving back: We believe that volunteering our time and energy both improves the community and our camaraderie. We are very active in the local community and support worthwhile causes that employees are passionate about
  • Fully stocked kitchens, sane working hours, weekly happy hours, and more. Check out #lifeatzendesk
  #LI-BP1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Outbound Research Representative - German speaking
  Zendesk is looking for an upbeat and motivated recent graduate to join our Marketing team as an Outbound Research Representative. This role will provide you with a standout chance to kick-start a career in Marketing or Sales in a dynamic SaaS environment. Your main responsibility will be to help research potential customers and target businesses that would benefit from the suite of products Zendesk can provide.
  
  
  
  
  You will:
  • Ensure data-integrity through regular de-duplication and clean-up procedures
  • Communicate regularly with the Sales Development, Marketing, Sales Operations, and Sales Enterprise Teams
  • Build out accounts and contacts in Salesforce
  • Provide additional support the teams may need
  • Build up experience working in a diverse team serving markets in Europe, Middle East and Africa
  • Focus on growing a great team environment for a fun and high-energy atmosphere
  • Provide a fantastic first impression to prospects and customers while assisting the team on building a pipeline for Marketing and Sales
  You have:
  • Fluent/Native level English and German
  • Started a BS/BA degree or are a recent graduate
  • Proven success at meeting targets
  • High energy and strong team ethic
  • a goal oriented work ethic
  • Experienced using Salesforce (bonus points)
  • Self-motivation
  #LI-BP1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Sales Development Director EMEA
  The Sales Development Director, EMEA will lead, and develop a highly driven and passionate team of Sales Development Managers, lead generation and qualification professionals. Our lead generation specialists are often the first interaction prospective customers have with the company and is one of the keys to the success of Zendesk.
  
  
  We are looking for a positive, process-minded, and influential individual with deep SaaS experience. Your extraordinary quantitative, communications and program management skills will motivate, optimise, develop and scale Zendesk’s EMEA Sales Development function. You are an experienced leader and people manager and will build and expand your team to ensure operational excellence. Engaging closely with internal partners, you will develop, deploy and maintain a robust lead generation process. You have shown experience in managing, building and encouraging a team to achieve weekly, monthly, and quarterly targets.
  
  
  You will:
  • Support Sales Development Management and regularly represent the function to key senior leaders, reporting on team results - lead quantity, lead quality, sales development activities and pipeline generated
  • Set the team up to succeed in hitting all targets, by prioritising creative initiatives that will drive the business forward
  • Provide ongoing mentoring and development of the team. This includes recruiting, onboarding and training new Managers, team events and culture building
  • Conduct weekly forecast meetings
  • Identify and execute ways to innovate our model and work cross-functionally across departments (Marketing, Ops, Product, IT) to push our initiatives
  • Consistently monitor productivity by building Salesforce.com dashboards and reports, knowledge of Sales Development tools (like Outreach) are a plus
  You have:
  • Experience scaling Sales Development functions in a fast-growing environment
  • Strong people management skills which contribute to motivating and developing the team through professional leadership
  • A real passion for training SDRs/BDRs in their early career, with a proven track record of building a happy, inclusive and working environment
  • Extensive experience in sales, and considerable software experience in SaaS/Customer Support/Sales/CRM
  • A proven record of 100%+of quota achievement as an individual contributor
  • Able to thrive in a startup environment— you move quickly, think strategically, and are superb at tactical execution
  • Proven ability to work cross-functionally with customer-facing and back-office teams
  • Excellent presentation, organisation, and listening skills
  • Analytical and keen on following the data
  • Fluency in English, an additional European language is a bonus
  #LI-PP1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Sales Development Representative - German speaking
  You're looking for your first break within Sales, or a chance to continue and grow your Sales career in the tech industry. We can help!
  
  
  Zendesk is the world’s leading Customer Support Platform and we are expanding quickly with a suite of products our customers love! We are looking for talented individuals to expand our footprint with key European brands, through strategic, energetic, and innovative prospecting.
  
  
  We want you to develop and support you in a career to become a top sales professional in the future.
  
  
  We have fully-stocked kitchens, coffee on tap, keep sane working hours, all while still taking care of business. We believe in being ourselves on and off the job.
  You'll also get out of the office. We support you in gaining lots of experience working in the field by attending events and spending time developing your territory. You'll partner and learn first-hand from successful Account Executives.
  
  
  You will:
  • Be a key team member of the sales team and drive new business and deliver on the strategy for your region
  • Manage a busy inbound pipeline of leads and provide a top class customer experience
  • Use creative and innovative prospecting into both cold accounts as well as into new groups and divisions of existing Zendesk customers
  • Generate high-value pipeline through both strategic and targeted prospecting into start-ups and unicorn, or enterprise businesses.
  • Show creativity will flourish naturally in a Zen environment, actively source new leads through the use of social tools. We want your brains! Just not literally
  • Be motivated to overachieve on daily, weekly & monthly targets and KPI’s
  • Be the face of the brand, 100% focussed on creating a best-in-class customer experience
  You have:
  • Passion to kick-start or continue a career in consultative sales
  • Solid business experience (SaaS sales preferred), curious and customer-centric
  • A “Can Do” / “Winner” attitude, with a hunger and 'self-starter' drive to overachieve and succeed
  • Excellent written and verbal communication skills
  • Bachelor's or Master's degree is preferable
  • Native/Fluent German and English required
  What it means to be part of the Zendesk team:
  • Career in the fast lane: Zendesk's hyper growth creates more opportunities to progress faster. You will learn and be guided quickly to the next step in your career
  • Giving back: We believe that volunteering our time and energy both improves the community and our camaraderie. We are very active in the local community and support worthwhile causes that employees are passionate about
  • Fully stocked kitchens, sane working hours, weekly happy hours, and more. Check out #lifeatzendesk
  #LI-BP1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Sales Development Representative - Dutch speaking
  You're looking for your first break within Sales, or a chance to continue and grow your Sales career in the tech industry. We can help!
  
  
  Zendesk is the world’s leading Customer Support Platform and we are expanding quickly with a suite of products our customers love! We are looking for talented individuals to expand our footprint with key European brands, through strategic, energetic, and innovative prospecting.
  
  
  We want you to develop and support you in a career to become a top sales professional in the future.
  
  
  We have fully-stocked kitchens, coffee on tap, keep sane working hours, all while still taking care of business. We believe in being ourselves on and off the job.
  You'll also get out of the office. We support you in gaining lots of experience working in the field by attending events and spending time developing your territory. You'll partner and learn first-hand from successful Account Executives.
  
  
  You will:
  • Be a key team member of the sales team and drive new business and deliver on the strategy for your region
  • Manage a busy inbound pipeline of leads and provide a top class customer experience
  • Use creative and innovative prospecting into both cold accounts as well as into new groups and divisions of existing Zendesk customers
  • Generate high-value pipeline through both strategic and targeted prospecting into start-ups and unicorn, or enterprise businesses.
  • Show creativity will flourish naturally in a Zen environment, actively source new leads through the use of social tools. We want your brains! Just not literally
  • Be motivated to overachieve on daily, weekly & monthly targets and KPI’s
  • Be the face of the brand, 100% focussed on creating a best-in-class customer experience
  You have:
  • Passion to kick-start or continue a career in consultative sales
  • Solid business experience (SaaS sales preferred), curious and customer-centric
  • A “Can Do” / “Winner” attitude, with a hunger and 'self-starter' drive to overachieve and succeed
  • Excellent written and verbal communication skills
  • Bachelor's or Master's degree is preferable
  • Native Dutch and business level English required
  What it means to be part of the Zendesk team:
  • Career in the fast lane: Zendesk's hyper growth creates more opportunities to progress faster. You will learn and be guided quickly to the next step in your career
  • Giving back: We believe that volunteering our time and energy both improves the community and our camaraderie. We are very active in the local community and support worthwhile causes that employees are passionate about
  • Fully stocked kitchens, sane working hours, weekly happy hours, and more. Check out #lifeatzendesk
  #LI-BP1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Sales Development Representative, Zendesk Sell
  You're looking for your first break within Sales, or a chance to continue and grow your Sales career in the tech industry. We can help.
  
  
  Zendesk is the world’s leading Customer Support Platform and we are expanding quickly with a suite of products our customers love! We are looking for talented individuals to expand our footprint with key European brands, through strategic, energetic, and innovative prospecting.
  
  
  We want you to develop and support you in a career to become a top sales professional.
  
  
  We have fully-stocked kitchens, coffee on tap, keep sane working hours, all while still taking care of business. We believe in being ourselves on and off the job.
  You'll also get out of the office. We support you in gaining lots of experience working in the field by attending events and spending time developing your territory. You'll partner and learn first-hand from successful Account Executives.
  
  
  You will:
  • Be a key member of the sales team and drive new business and deliver on the strategy for your region
  • Manage a busy inbound pipeline of leads and provide a top class customer experience
  • Use creative and innovative prospecting into both cold accounts as well as into new groups and divisions of existing Zendesk customers
  • Generate high-value pipeline through both strategic and targeted prospecting into start-ups, unicorn businesses and large corporate organisations
  • Show creativity will flourish naturally in a Zen environment, actively source new leads through the use of social tools. We want your brains! Just not literally
  • Be motivated to overachieve on daily, weekly & monthly targets and KPI’s
  • Be the face of the brand, 100% focussed on creating a best-in-class customer experience
  You have:
  • Passion to kick-start or continue a career in consultative sales
  • Solid business experience (SaaS sales preferred), curious and customer-centric
  • A “Can Do” / “Winner” attitude, with a hunger and 'self-starter' drive to overachieve and succeed
  • Excellent written and verbal communication skills
  • Bachelor's or Master's degree is preferable
  What it means to be part of the Zendesk team:
  • Career in the fast lane: Zendesk's hyper growth creates more opportunities to progress faster. You will learn and be guided quickly to the next step in your career
  • Giving back: We believe that volunteering our time and energy both improves the community and our camaraderie. We are very active in the local community and support worthwhile causes that employees are passionate about
  • Fully stocked kitchens, sane working hours, weekly happy hours, and more. Check out #lifeatzendesk
  #LI-PP1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Sales Intern
  Zendesk is looking for an energetic and motivated recent graduate to join our Sales team as a Lead Development Researcher (6-9 months internship with the view to go permanent after)
  
  
  This role will provide you with a unique chance to kick-start a career in Sales in a fast paced SaaS environment.
  
  
  Your main responsibility in this role will be to help research potential customers and target businesses that would benefit from the suite of products Zendesk can provide.
  
  
  What you get to do everyday:
  • Ensure data-integrity through regular de-duplication and clean-up procedures
  • Communicate regularly with the Sales Development, Marketing, Sales Operations, and Sales Enterprise Teams
  • Create a fantastic first impression to prospects and customers while assisting the team on building a pipeline for Marketing and Sales
  • Build out accounts and contacts in Salesforce
  • Provide additional support that the Marketing and Sales Development teams may need
  • Build up experience working in a Multicultural team serving markets in Europe, Middle East and Africa
  • Focus on building a great team environment for a fun and energetic atmosphere
  
  
  What you bring to the role:
  • Pursuing a BS/BA or a recent graduate
  • Demonstrated success at meeting targets
  • High energy and strong team ethic
  • Goal oriented
  • Experienced using Salesforce (bonus points)
  • Self-motivation
  
  
  Requirement:
  • Fluent/Native level English and either German, French, Norwegian, Swedish, Finnish, Danish or Dutch is a bonus.
  #LI-BP1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Sales Onboarding Enablement Manager
  Zendesk is looking for a Sales Enablement Program Manager to join its growing Sales Enablement team. This individual will primarily focus on EMEA’s regional onboarding for all roles throughout the Sales & Success cycle. This will help increase Zendesk’s sales results and productivity by ensuring that every sales and success person has the required knowledge, skills, and materials to optimise every interaction with sales prospects and Zendesk customers.
  
  
  What you will do:
  • Deliver monthly onboarding for all EMEA Sales and Success new hires to reduce ramp times
  • Bring an innovative mindset to the entire onboarding training process - bring new ideas and develop new programs and materials
  • Ensure delivery and adoption of the region’s sales framework (Franklin Covey) and other best practices for all Sales new hires
  • Provide feedback directly to managers on new hires during and after the onboarding process
  • Coach and mentor new hires throughout their full ramp period and foster a culture of peer to peer and manager coaching
  • Gather onboarding metrics such as CSAT and sales performance data to measure success of the onboarding program; monitoring ROIs
  • Work closely with sales directors and managers to interpret business data and use information appropriately to identify training needs and deliver the curriculum to drive desired behaviours and outcomes
  • Foster an energetic, positive culture of high-performance, consistent motivation, effectiveness and results
  What you have:
  • 3+ years of sales enablement experience, quota carrying sales experience or sales team management experience with emphasis on coaching and mentorship
  • Strong interpersonal communication skills (verbal & written) and a history of successful cross-department collaboration 
  • Excellent communication, presentation and facilitation skills in one-on-one and group settings
  • Instructional design experience that includes the ability to design and deliver training to diverse groups of staff
  • Knowledge of adult learning principles and ability to instruct classroom modules utilising a variety of design and media techniques
  • Excellent at managing projects and task prioritisation
  • Ability to learn new technologies quickly
  • Enterprise SaaS experience highly preferred
  • Experience with Salesforce, Yesware
  • Self-motivated; entrepreneurial spirit
  • Comfortable working in a fast-paced dynamic environment
  #LI-KG2
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Account Executive UK&I
  You are a best-in-class Account Executive responsible for crafting, managing and closing opportunities within the UK&I territory. You'll demonstrate all the behaviors associated with a high-performance sales culture, specifically building new-business opportunities, as well as upselling and cross-selling within our extensive install base and delivering results against a quota.
  
  
  You are passionate about customer experience and excited to show other organisations how Zendesk solutions can impact their mission and operations.
  
  
  Responsibilities
  • Exceed activity, pipeline, and revenue goals
  • Continually build pipeline of new business, upsell, and cross-sell opportunities
  • Become an authority on Zendesk’s products and conduct discovery calls, presentations, and demos with prospects and customers
  • Develop and maintain relationships with our amazing customers in your territory
  • Demonstrate and sell value to key executive partners within the accounts during dynamic as well as complex sales cycles
  • You will collaborate in a team-selling environment with a hardworking and versed Strategic Account Executive and apply appropriate resources to opportunities.
  • Track all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce
  Requirements
  • Bachelor’s degree
  • Experience selling to Director/VP level leaders
  • 5+ years of software selling experience; SaaS experience preferred
  • Outbound prospecting experience is a plus
  • Consistent track record in success vs quota
  • Technically savvy; thorough understanding of a related technology
  • Proficiency using Salesforce.com
  • Skilled in virtual presentations, online web demos, remote sales processes
  • Extraordinary verbal and written communication skills
  #LI-JM1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Account Executive, Germany
  You are a best-in-class Account Executive responsible for crafting, managing and closing opportunities within the German territory. You'll demonstrate all the behaviours associated with a high-performance sales culture, specifically building new-business opportunities, as well as up-selling and cross-selling within our extensive install base and delivering results against a quota.
  
  
  You are passionate about customer experience and excited to show other organisations how Zendesk solutions can impact their mission and operations.
  
  
  Responsibilities:
  • Exceed activity, pipeline, and revenue goals
  • Continually build pipeline of new business, upsell, and cross-sell opportunities
  • Become an authority on Zendesk’s products and conduct discovery calls, presentations, and demos with prospects and customers
  • Develop and maintain relationships with our amazing customers in your territory
  • Demonstrate and sell value to key executive partners within the accounts during dynamic as well as complex sales cycles
  • You will collaborate in a team-selling environment with a hardworking and versed Strategic Account Executive and apply appropriate resources to opportunities.
  • Track all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce
  Requirements:
  • Bachelor’s degree
  • Experience selling to Director/VP level leaders
  • 5+ years of software selling experience; SaaS experience preferred
  • Outbound prospecting experience is a plus
  • Consistent track record in success vs quota
  • Fluency in German and English is a requirement
  • Technically savvy; thorough understanding of a related technology
  • Proficiency using Salesforce.com
  • Skilled in virtual presentations, online web demos, remote sales processes
  • Extraordinary verbal and written communication skills
  #LI-KG2
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Solutions Consultant, Emerging Markets
  Who we are:
  Zendesk helps companies create better relationships with their customers. We do this by focussing not only on our fantastic products but also on building our amazing teams! 2019 is already proving to be an exciting year for us. We continue to grow at a rapid rate, and race towards our multi-billion dollar revenue goals. We're hiring across all areas, especially in our EMEA Sales team, and so we need to expand our Pre-sales team to keep up!
  
  
  We're now a multi-product company too so whether your background lies in Customer Experience, Contact Centre, CRM, BI/Analytics, Chat or other enterprise software solutions we'd love to hear from you.
  
  
  What will you do?
  In this role, you’ll primarily cover Israel and South Africa; working with your aligned Account Execs on our largest enterprise-level opportunities.
  
  
  As a Senior Solutions Consultant, your mission is to ensure product selection.  You’ll be responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle. You must be both sales focused and technically savvy. You'll already be successful selling to Enterprise and Mid-Market organisations and convincing C-level and director level executives of the technical merits of the software solution.   
  
  
  Working in conjunction with Sales, Marketing, and Customer Success, you’ll be the technical bridge between our Account Executives and their prospects. This will involve you taking ownership of the prime technical relationship with our prospects to drive customer satisfaction by proactively managing and delivering technical information to our customers both onsite, online, and over the phone.
  
  
  What you have:
  • Strong demonstrable Mid-Market/ Enterprise software Solution Consulting experience.
  • Fluency in English required, with a preference for Hebrew, as well.
  • Expertise in detailed discovery and value-based solution selling.
  • Proven experience mapping RFI/ RFP requirements to software solutions.
  • Experience scoping, managing and executing customer pilots and Proof of Concepts (POCs).
  • Superior solution scoping abilities and influencing new product development.
  • Excellent interpersonal, communication, persuasion, presentation and writing skills.
  • Call Centre experience is desired (and a huge plus!)
  • Outstanding problem-solving skills, including the ability to meet a business requirement with a technical solution.
  • Must be willing to work in a fast-paced environment and have a can-do and proactive attitude.
  • Must be willing and able to travel.
  • Passion!
  Nice to haves:
  • Previous consulting experience implementing enterprise-class software solutions
  • In-depth knowledge of Customer Service Software or other relevant business applications
  • Knowledge in web/ scripting technologies, HTML, CSS, JavaScript, SaaS applications, and AWS
  #LI-KG2
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  SMB Account Executive - Dutch speaking
  This is an amazing early-career opportunity to earn your stripes driving revenue against a SaaS quota for both new and expansion sales. We’re looking for a motivated self-starter who has a consultative sales approach, provides an outstanding customer experience and offers polished presentation skills. You'll be single-handedly managing an inbound and outbound pipeline of sales opportunities across a very large customer base. 
  
  
  Responsibilities:
  • Quickly gain a strong understanding of the Zendesk platform and customer needs in order to troubleshoot and rapidly resolve inquiries
  • Be the voice of the small business customer - understand their needs and make them into heroes
  • Respond to high volumes of inbound calls and emails from new and existing customers
  • Learn and deliver high-impact product demos within weeks of joining  
  Requirements:
  • SMB sales experience, preferably in multi-tenant SaaS
  • Experience selling in the Nordic market
  • Exceptional organisational, presentation, and communication skills- both verbal and written, with the ability to multi-task a high volume of opportunities at all times
  • Fluency in Swedish, Danish, or Finnish and English
  • Ability to thrive in a startup environment - you move quickly, think strategically and are superb at tactical execution
  #LI-PP1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  SMB Account Executive - French speaking
  This is an amazing early-career opportunity to earn your stripes driving revenue against a SaaS quota for both new and expansion sales. We’re looking for a motivated self-starter who has a consultative sales approach, provides an outstanding customer experience and offers polished presentation skills. You'll be single-handedly managing an inbound and outbound pipeline of sales opportunities across a large customer base. 
  
  
  Responsibilities:
  • Quickly gain a strong understanding of the Zendesk platform and customer needs in order to troubleshoot and rapidly resolve inquiries
  • Be the voice of the small business customer - understand their needs and make them into heroes
  • Respond to high volumes of inbound calls and emails from new and existing customers
  • Learn and deliver high-impact product demos within weeks of joining  
  Requirements:
  • Up to two years of SMB sales experience, preferably in multi-tenant SaaS
  • Fluency in English and French
  • Exceptional organisational, presentation, and communication skills- both verbal and written, with the ability to multi-task a high volume of opportunities at all times
  • The ability to successfully manage a high volume of opportunities at all times
  • Ability to thrive in a startup environment - you move quickly, think strategically and are superb at tactical execution
  #LI-PP1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  SMB Account Executive - German speaking
  This is an amazing early-career opportunity to earn your stripes driving revenue against a SaaS quota for both new and expansion sales. We’re looking for a motivated self-starter who has a consultative sales approach, provides an outstanding customer experience and offers polished presentation skills. You'll be single-handedly managing an inbound and outbound pipeline of sales opportunities across a large customer base. 
  
  
  You will:
  • Quickly gain a strong understanding of the Zendesk platform and customer needs in order to troubleshoot and rapidly resolve inquiries
  • Be the voice of the small business customer - understand their needs and make them into heroes
  • Respond to high volumes of inbound calls and emails from new and existing customers
  • Learn and deliver high-impact product demos within weeks of joining
  You have:
  • A minimum of 1-2 years of SMB sales experience, preferably with a multi-tenant SaaS solution
  • Fluency in English and German
  • Exceptional organisational, presentation, and communication skills (both verbal and written)
  • The ability to successfully manage a high volume of opportunities at all times
  • The ability to thrive in a startup environment - you move quickly, think strategically and are superb at tactical execution
  #LI-PP1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  SMB Account Executive - Nordic Markets
  This is an amazing early-career opportunity to earn your stripes driving revenue against a SaaS quota for both new and expansion sales. We’re looking for a motivated self-starter who has a consultative sales approach, provides an outstanding customer experience and offers polished presentation skills. You'll be single-handedly managing an inbound and outbound pipeline of sales opportunities across a very large customer base. 
  
  
  Responsibilities:
  • Quickly gain a strong understanding of the Zendesk platform and customer needs in order to troubleshoot and rapidly resolve inquiries
  • Be the voice of the small business customer - understand their needs and make them into heroes
  • Respond to high volumes of inbound calls and emails from new and existing customers
  • Learn and deliver high-impact product demos within weeks of joining  
  Requirements:
  • SMB sales experience, preferably in multi-tenant SaaS
  • Experience selling in the Nordic market
  • Exceptional organisational, presentation, and communication skills- both verbal and written, with the ability to multi-task a high volume of opportunities at all times
  • Fluency in Swedish, Danish, or Finnish and English
  • Ability to thrive in a startup environment - you move quickly, think strategically and are superb at tactical execution
  #LI-PP1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  SMB Account Executive, South Africa
  This is an amazing early-career opportunity to earn your stripes driving revenue against a SaaS quota for both new and expansion sales. We’re looking for a motivated self-starter who has a consultative sales approach, provides an outstanding customer experience and offers polished presentation skills. You'll be single-handedly managing an inbound and outbound pipeline of sales opportunities across a very large customer base. 
  
  
  Responsibilities:
  • Quickly gain a strong understanding of the Zendesk platform and customer needs in order to troubleshoot and rapidly resolve inquiries
  • Be the voice of the small business customer - understand their needs and make them into heroes
  • Respond to high volumes of inbound calls and emails from new and existing customers
  • Learn and deliver high-impact product demos within weeks of joining  
  Requirements:
  • Up to two years of SMB sales experience, preferably in multi-tenant SaaS
  • Fluency in English, additional European language preferred
  • Exceptional organisational, presentation, and communication skills- both verbal and written, with the ability to multi-task a high volume of opportunities at all times
  • Ability to thrive in a startup environment - you move quickly, think strategically and are superb at tactical execution
  • Fluency in Portuguese in a bonus
  #LI-PP1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  SMB Account Executive, UKI
  This is an amazing early-career opportunity to earn your stripes driving revenue against a SaaS quota for both new and expansion sales. We’re looking for a motivated self-starter who has a consultative sales approach, provides an outstanding customer experience and offers polished presentation skills. You'll be single-handedly managing an inbound and outbound pipeline of sales opportunities across a very large customer base. 
  
  
  Responsibilities:
  • Quickly gain a strong understanding of the Zendesk platform and customer needs in order to troubleshoot and rapidly resolve inquiries
  • Be the voice of the small business customer - understand their needs and make them into heroes
  • Respond to high volumes of inbound calls and emails from new and existing customers
  • Learn and deliver high-impact product demos within weeks of joining  
  Requirements:
  • Up to two years of SMB sales experience, preferably in multi-tenant SaaS
  • Fluency in English, additional European language preferred
  • Exceptional organisational, presentation, and communication skills- both verbal and written, with the ability to multi-task a high volume of opportunities at all times
  • Ability to thrive in a startup environment - you move quickly, think strategically and are superb at tactical execution
  #LI-PP1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  SMB Account Executive, Zendesk Sell
  This is an amazing early-career opportunity to earn your stripes driving revenue against a SaaS quota for both new and expansion sales. We’re looking for a motivated self-starter who has a consultative sales approach, provides an outstanding customer experience and offers polished presentation skills. You'll be single-handedly managing an inbound and outbound pipeline of sales opportunities across a very large customer base. 
  
  
  Responsibilities:
  • Quickly gain a strong understanding of the Zendesk platform and customer needs in order to troubleshoot and rapidly resolve inquiries
  • Be the voice of the small business customer - understand their needs and make them into heroes
  • Respond to high volumes of inbound calls and emails from new and existing customers
  • Learn and deliver high-impact product demos within weeks of joining  
  Requirements:
  • Up to two years of SMB sales experience, preferably in multi-tenant SaaS
  • Fluency in English, additional European language preferred
  • Exceptional organisational, presentation, and communication skills- both verbal and written, with the ability to multi-task a high volume of opportunities at all times
  • Ability to thrive in a startup environment - you move quickly, think strategically and are superb at tactical execution
  #LI-PP1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Solutions Consultant, Zendesk Sell
  The Solutions Consultant is responsible for all technical, solution, and daring aspects of the Zendesk sales cycle. SC’s will be encouraged to be both sales focused and technically savvy. A successful Solutions Consultant will be selling to Mid Market and SMB Segment executives, and convincing C-level and director level executives of the technical merits of the software solution. As a Solutions Consultant you will work in conjunction with Sales, Marketing, and Product Managers, to be the technical bridge between our Sales Representatives and their prospects. The SC will take ownership of the prime technical relationship with our prospects to drive customer happiness by proactively leading and delivering technical information to our customers both onsite, online, and via telephone.
  
  
  Requirements:
  • 3+ years of SMB/Mid Market software selling experience.
  • Experience mapping RFI/RFP requirements to software solutions.
  • Good interpersonal, communication, persuasion, presentation and writing skills.
  • Experience scoping, running and executing customer pilots and Proof of Concepts.
  • Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications.
  • Extraordinary analytical skills, including the ability to meet a business requirement with a technical solution.
  • You will be working with the Solutions Architect team to explain the working and technical feasibility of the solution
  • Superior solution scoping abilities, using our existing solution and influencing new product development.
  • You will be willing to work in a dynamic startup environment with multiple roles.
  • Bachelor’s degree preferred; graduate degree is a plus.
  • Up to 30% travel.
  • Obvious passion and people skills
  Desired skills:
  • You ideally will have previous consulting experience implementing enterprise class software solutions.
  • In-depth knowledge of Customer Sales Software, ITSM, data warehousing, business intelligence.
  • Experience in performing upfront discovery of technical requirements during the sales cycle
  • Experience in dealing with CIO and Technical partners
  • Providing feedback to the Marketing and Product teams in regards to the Customer expectations and requests from the software applications
  #LI-PP1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Strategic Account Executive, UK
  We are an upbeat and disruptive business that takes great pride in what we do, and the impact we have on businesses. We also care tremendously about the way our employees feel about us. It's why they love to work here - check out Glassdoor and see for yourself.
  
  
  Be part of something special. Our territories are unsaturated, we’re growing at over 50% YoY and we are a recognised leader in the customer engagement space.
  
  
  Our rare set up means that you won’t just be a passenger on our amazing journey… you’ll be up front in the driving seat. You prioritise your time, you choose how to focus your time and you are in control of your sales destiny. In return, we'll reward you with fantastic earning potential and the chance to make a huge impact.
  
  
  We’re seeking a high performing Strategic Account Executive who will have the exciting opportunity to build mind share and adoption within Zendesk's top customers. You will drive sales execution with these accounts by establishing executive level relationships, nurturing existing relationships and creating additional adoption. This requires collaborating with and coordinating the Zendesk Executive Team and subject matter experts.
  
  
  You will be responsible for top line revenue growth and overall customer adoption. The ideal candidate will possess both a business background that enables them to engage at the CXO level as well as a sales background that enables them to easily interact with enterprise customers and operational experience on how to get deals done. He/she should also have a demonstrated ability to think strategically about business, product and technical challenges with the ability to build and convey compelling value propositions.
  
  
  
  
  Responsibilities
  • Manage and develop a subset of Zendesk top accounts
  • Create new relationships and close new business throughout each organisation
  • Establish C-level executive sponsorship
  • Coordinate account planning activity across account base
  • Develop strategy and objectives for each account in order to align and facilitate best practise for each and every use case and to predict the quantify expansion opportunity
  • Coordinate Zendesk stakeholders, industry and subject matter experts as well as executive
  • Ultimate point of accountability for all customer issues & opportunities, communicating & escalating, when needed, to the Zendesk executive team
  • Follow Zendesk sales process, tracking all critical activities & ensuring a thorough understanding of the status of a deal at every stage of the process
  • Effectively advise & influence customers through consultative selling techniques & relevant marketing campaigns
  Requirements
  • Bachelors degree
  • Experience selling to VP & C level executives
  • 6+ years of software selling experience; SaaS experience preferred
  • Track record of success selling into mid-market & enterprise companies
  • Consistent track record of success with 6 figure deals
  • Experience managing & closing complex sales-cycles using solution selling techniques
  • Track record of over-achieving quota (top 10% in your company)
  • Strong interpersonal & presentation skills.
  • Exceptional verbal & written communication skills.
  • Willingness to travel
  #LI-JM1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Segurança
  Product Security Manager
  Are you passionate about Application Security?
  
  
  Do you enjoy building great teams, and are you an expert at designing creative approaches to scale security through automation and communication?
  
  
  Do you believe that engineers need tools and education so they can be empowered to make good security decisions? Can you build and develop a dynamic team where our 130k+ customers count on us for protecting their data? If so, join us as a leader on Zendesk’s Global Product Security Team!
  
  
  At Zendesk Security we believe that security is everyone’s responsibility and that security decisions must be simple. When our customers or employees face options, we strive to make the secure option the easiest way of achieving their goals. You will utilize both your leadership and technical expertise to guide and enable our teams of hardworking security engineers. You’ll provide coaching and mentorship to a team with a focused mission - building the most trustworthy and secure business software out there.
  
  
  On the Zendesk Product Security Team we develop and build processes that allow our engineering team to make right, secure decisions for our customers. We partner with our engineers to prioritize security during the entire software development process and provide them tools and programs to do so including a mature bug bounty program, a security champions program, security reviews, static/dynamic testing tooling and vulnerability management. 
  
  
  What you get to do every day:
  • Manage and build our EMEA Product Security organization
  • Hire and recruit the best to help us secure all customer facing applications, including web and mobile technologies
  • Work with our engineering teams to design and implement processes to review software design from a security perspective
  • Partner with Zendesk Engineering to drive improved security controls across our product portfolio
  • Work in a team-oriented, fast-paced, flexible environment
  What you bring to the role:
  • A few years experience managing people across one or more teams
  • Previous experience as an application security engineer, ideally working to support product teams in a SAAS environment
  • Experience mentoring staff from junior to senior levels
  • Experience with agile development processes, working in a fast-paced environment with continuous integration and continuous deployment.
  • Excellent problem solving skills
  • Great verbal and written communication skills
  Preferred background (any of the below would be valuable):
  • Experience in partnering across global organizations to drive changes into other teams
  • Experience with Static Analysis (SAST) and Software Composition Analysis (SCA) / Dependency Management tools
  • Knowledge of modern web application technologies including their security threats and vulnerabilities
  • Experience reproducing web application vulnerabilities and documenting with clear, minimized reproduction steps
  • Ability to work on multiple projects/tasks at once - balancing and prioritizing work appropriately
  • Bachelor's degree in Computer Science or other relevant focus of study
  • Security certifications such as OSCP, GWEB, GPEN, GWAPT, CISSP, GSEC, etc. is a plus.
  #LI-KT1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Security Compliance Analyst - M&A
  We are looking for an individual that is passionate about security to grow our Security Compliance team and help ensure the success of future M&As and new product releases.
  
  
  Do you thrive in an environment where keeping your company's data secure helps you sleep at night?
  
  
  As you uncover risks can you creatively mitigate them without adding more issues that impact the business?
  
  
  Does the idea of constantly changing, high impact work excite you?
  
  
  Are you the type of person that seeks out roadblocks or tough organisational issues and views those as an opportunity?
  
  
  If so, we want to hear from you! The world of security moves fast and the world of SaaS moves even faster.
  
  
  In addition to technical acumen and a phenomenal attitude, we need a self-motivator to stay on top of the shifting ground beneath their feet to stay ahead of security, technology, our controls, and the ever growing family of Zendesk products.
  
  
  Responsibilities:
  • Lead security due diligence efforts around integrations and migrations for M&As and related transactions
  • Perform comprehensive internal assessments to determine the target's security profile and ability to meet compliance frameworks (e.g., SOC2) through examination of security documentation, review of processes, interviews with key staff and validation testing
  • Identify gaps, assess risks, and design effective remediation action plans to mitigate them and allow new products into the company's overall security compliance program
  • Build long-term relationships with key process owners including Engineering, Sales and Operations to become a valued strategic partner
  • Standardize and mature existing M&A processes with inputs from across Security in order to assess the target organisation’s technical environment, security posture and capabilities, and inherit internal and third-party risks
  • Bring together lessons learned throughout the due diligence period for continuous improvement for future acquisitions.
  Requirements:
  • BA/BS degree in a related field and a minimum of 5+ years experience in IT audit, information security, risk management, compliance or other relevant fields
  • Big 4 experience a plus
  • Relevant experience conducting security due diligence and leading through integrations (both IT and Security) at a tech organisation
  • Confirmed experience running a full audit program to completion including conducting risk assessments as well as reviewing and developing key processes and controls
  • Knowledge of current risks, trends, security frameworks and regulatory obligations, including SOC2, PCI DSS, ISO, HIPAA and FedRAMP
  • Good technical understanding of cloud security and controls including those related to endpoint, database, network and application security
  • Ability to understand business and technical requirements, collect and summarise key points, and communicate them at levels appropriate to your audience to ensure constant alignment
  • Ability to successfully collaborate with multiple geographically distributed technical functions in the areas of infrastructure, technical operations, software engineering and security
  • Excellent written and verbal communication skills, using good social skills and tact in all interactions to influences executives to drive decisions
  • Self starter and intrinsically motivated with a history of successful project execution
  • A positive attitude and sense of humour; a desire to learn quickly in a dynamic environment and grow with the team
  #LI-MG1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position