Dublin
Job Openings
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Finance Operations Associate (12 month contract)
Zendesk is seeking a high energy Finance Operations Associate to process order entry, billing and accounts receivable related tasks for the EMEA region. The ideal candidate will have the ability to work as part of a team, be a quick learner and enjoy working in a rapidly evolving environment. The job responsibilities for this role will encompass the entire Quote-to-Cash process at Zendesk. High-tech experience is a plus as well as languages. This is a great opportunity to join an exciting, high-growth company!Responsibilities
- Triage, review and process high volume tickets inquiries with support for all Sales and Billing
- Provisioning related issues from internal and external customers
- Partner with the Support Advocacy team to respond and provide solutions to customer’s request
- Review incoming Sales Orders for accuracy and adherence to Sales and Finance guidelines
- Ensure the billing system reflects correct information for each customer according to contract terms
- Partner and maintain strong working relationships with Sales, Advocacy and Dev teams to ensure all
- Customer accounts are properly provisioned and billed
- Manage customer credits and refunds, account adjustments, and customer cancellations
- Use good judgment in balancing the ability to resolve issues and when to escalate appropriately
- Support ad-hoc reporting and projects focusing on process improvement and automation
Requirements
- Strong communication and documentation skills
- Articulate and good writing skills
- Experience in back office operations process and procedures
- Knowledge of billing and collections procedures
- Energetic, dedicated and self-driven
- Strong attention to detail, goal oriented
- Commitment to excellent customer service
- You’re able to plan, organise, and prioritise work - this role wears many hats!
- Ability to work independently
- You’re a team player that can follow and lead as situations dictate
- You’re able to make decisions and solve problems
- You have an ability to explain complex issues in beautifully simple terms
- Experience of subscription billing Salesforce.com and Zuora experience a plus
- Experience in a SAAS subscription billing model a plus
- Google Suite (Sheets, Docs, Slides) experience a plus
- English (written and verbal) fluency required and ideally an additional language
- Experience in a ticketing platform (such as Zendesk Support) would be highly advantageous
- English fluency required and ideally an additional language
#LI-JM1The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.Payroll Specialist, EMEA
Zendesk’s mission to provide amazing customer support is apparent across all our business units, not least in Payroll. If people don’t get paid, they starve, go thirsty… luckily that doesn’t happen here.This role will be heavily involved in all aspects of the payroll cycle where you will get a huge mix from ‘head buried in Excel sheets’ to delivering on-boarding slides at our new hire orientation. Want to join a great company? Want to feel your work matters? Then read on and hit apply!What you will do:
- Responsible for the day to day operation of payrolls across EMEA, end to end.
- Managing all payroll information to ensure timely and accurate monthly pay.
- Assist in managing Payroll vendors across multiple countries.
- Prepare all month end payroll activities – Month-end reports, journals and variance analysis for the EMEA Zendesk subsidiaries.
- Maintain payroll records, reports and governance.
- The face of payroll, manage employee payroll queries professionally and efficiently.
- Process and complete year-end activities for all EMEA countries ensuring compliance with regard to filing reports, remittances and returns with appropriate tax authorities.
- Drive efficiency and improvements.
- Assist with all payroll related compliance, audit & SOX queries.
- Maintain payments, deductions and benefit information within legislative guidelines.
- Supporting the EMEA Payroll Manager in ongoing payroll enhancements & EMEA projects.
- Other ad-hoc duties required from time to time.
What you have:
- 1 - 2 years Accounting/Finance background or similar college degree.
- 1 - 2 years of payroll experience, ideally Ireland and one other EMEA country.
- IPASS “Cert in Payroll Techniques” qualified.
- “Can do” personality with the ability to hit the ground running, thrive in a high-growth, dynamic environment.
- Excellent organisational skills with the ability to work well under pressure and meet tight deadlines.
- Excel skills and computer literacy required.
- Strong organisation skills with meticulous attention to detail.
- Strong customer-orientated attitude is key.
- Tact, diplomacy and confidentiality.
- Strong drive to deliver a good service and results.
- Confident individual who can work with stake holders from all areas of the business
#LI-KG2The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.Tax Manager
Zendesk’s tax team is looking for a Tax Manager based in Dublin, Ireland to assist with EMEA tax planning, transfer pricing, compliance, tax accounting and audits.Responsibilities:
- Assist with EMEA tax planning, including global transfer pricing and inter-company arrangements, international acquisitions, BEPS, etc.
- Manage GST/VAT and other EMEA non-income based tax filings and coordinate with outside tax advisers when necessary
- Manage EMEA entities’ income tax compliance working with outside tax advisers to optimize our filing positions and file timely
- Assist with the preparation of EMEA tax-related statutory reporting requirements
- Support preparation of the Company’s global income tax provision by preparing EMEA local entity quarterly and annual tax provisions
- Monitor and assess US and EMEA tax matters related to our international activities
- Manage and oversee indirect tax rates, tax classification and exemption and withholding documentation
- Evaluate local tax reporting and compliance requirements related to entering new countries and assist in making permanent establishment assessments
- Manage EMEA entity direct and indirect tax examinations by foreign tax authorities
- Advise on indirect tax regulations, monitor “taxing of the digital economy” trends and risks relating to SaaS industry in EMEA
- Research and document EMEA direct and indirect tax issues as they arise and investigate and pursue any tax incentives available in the region.
Requirements:
- Bachelor's degree in accounting
- 5+ years of public accounting and/or industry accounting experience with focus on international indirect tax
- Ability to work independently in a fast-paced environment with strong ownership of his/her function
- Excellent project management and strong analytical skills
- High energy, high motivation and the ability to manage multiple projects simultaneously and effectively and be comfortable in multiple roles, with changing responsibilities
- Willingness to roll up one's sleeves and dive into the detail to resolve problems
- Experience in interacting with tax auditors and audit defense
- Strong research and analytical skills
- Drive continuous improvement and automation
- Experience with Netsuite and Zuora a plus
#LI-MG1The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.Lead Product Designer
If you are passionate about design and interested in helping us visualize the future of Zendesk, we would love to hear from you.You will be an integral part of the product design team in EMEA working closely with other designers, product managers, engineers, UX researchers to optimise and grow concepts through design exploration, ideation and user validation. The role is based in our brand new EMEA HQ in Dublin.DescriçãoAt Zendesk, the design culture starts with our three Danish co-founders and flows outward into every aspect of the organization. From the Scandinavian aesthetic of our workspace, to the way we gather, work and create - design is an integral part of everyday life at Zendesk. As a Product Design team we believe in a collaborative working style with a bias towards rapid prototyping, experimentation and a strong curiosity for our customers and their needs.What we’re looking for:You are Design Lead with a demonstrated track record of managing the design process, communicating with stakeholders and understanding the customer voice. You collaborate with the team, inspire through conversation and design with the user in mind. You’re curious about emerging tools and technologies but you’ve also mastered your own workflow and know when to gather the appropriate inputs. You know how to build trust with colleagues and can use radical candor when it’s needed.You possess a portfolio that demonstrates excellence in visual design as well a capacity to solve user experience challenges with simple, empathetic and honest solutions. You will be an important part of our global creative team which spans the disciplines of product design, user research, brand, UX writing and storytelling.What you get to do every day:
- Act as a conduit between the Product, Design and Engineering teams to solve complex interaction problems, humanize product ideas and develop these ideas into elegant application design
- Build relationships with Product Managers and Engineers to grow concepts through design exploration, ideation and user validation
- Produce and facilitate design thinking sessions
- Identify, track and build models around product metrics
- Design interaction models, wireframes and mockups that promote ease of use and optimize how customers interact with our products
- Collaborate with the User Research team and develop research plans to strengthen design projects
- Analyse tasks, model information, navigation and flows using UX best practices for web and mobile
- Present design solutions to stakeholders and company executives, defend design decisions and incorporate feedback into the design cycle
- Ideate with all levels of Zendesk to create products that make happier support professionals
What you bring to the role:
- BFA or similar and a minimum of 5+ years of increasing responsibility in product design within a high paced, agile software-as-a-service environments, preferably in the B2B space; including daily interactions with Product Managers and Engineers.
- Proven expertise turning complex business problems into simple and engaging products
- Strong command of interaction design, visual design and information architecture with a mind for simplicity of design
- Leadership skills and experience leading multi-disciplinary teams
- Capable of communicating and prototyping interactions rapidly at all levels of resolution
- Deep knowledge of modern web UI patterns
- Propensity for experimentation
- A portfolio that showcases your work, provides detail of your role on projects and shows examples of functional designs that you have developed from requirements through design deliver
The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.Senior UX Researcher
At Zendesk, the design culture starts with our three Danish co-founders and flows outward into every aspect of the organisation. From the Scandinavian aesthetic of our workspace to the way we gather, work and create - design is an integral part of everyday life at Zendesk. As a product design team, we believe in a collaborative working style with a bias towards rapid prototyping, experimentation and a strong curiosity for our customers and their needs.What we’re looking for:
- You’re an experienced user researcher with a demonstrated ability at working successfully within design-driven product cultures. You have a modern approach to user research methodology and understand the challenges and opportunities of working within an Agile environment.
What you get to do everyday:
- Conduct independent research, analyse user behaviour and provide deep insights into the goals and preferences that drive adoption of Zendesk
- Observe and document how customers interact with our products to enrich their support cultures and use these findings to affect product development at all levels of the business
- Proactively turn open questions and curiosities into formal research plans using appropriate methods to gain meaningful insights
- Identify opportunities for improving the product experience through user interviews and customer focus groups during the discovery phase
- Facilitate formative and summative user testing during key points in development and clearly articulate these findings to inspire design
- Share research results across the organisation to generate empathy, emotion and engagement
What you bring to the role:
- University degree and 5+ years experience in applied product research for a commercial B2B, B2C, SaaS or Mobile product
- A portfolio of your previous work demonstrating how your research influenced product design and examples of qualitative and quantitative methods used to affect outcomes
- Proven experience designing studies that address user behaviour and attitudes, fuel ideation and formulate better understandings of user pain points
- Practical experience in managing contextual inquiry and other methods that shed light on the psychology behind decisions
- Empathetic and human-centric approach to analysis
- An understanding of quantitative, behavioural analysis and statistical concepts
- Can communicate results and illustrate suggestions in compelling and creative ways
- An understanding of Agile product development practices
- Knowledge of traffic and usage patterns and the ability to visualize data to explain how different types of customers use our products
- Preference given to candidates with a web application background or HCI and experience dealing with quantitative data
- Strong communication skills both written and verbal and ability to influence direction across all disciplines within the organisation
#LI-ROThe best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.Advocacy Associate Manager
We are looking for an Associate Manager to join our globally diverse and talented team. You will specialize in customer engagement and be responsible for leading, inspiring, and supervising a team of 8-12 Advocates while ensuring the highest levels of customer satisfaction. Responsibilities include, but are not limited to, allocating and directing workloads to meet productivity and service level goals while ensuring excellent customer service, coaching and developing people, and serving as the conduit and escalation point for exception problem management of customer troubles and issues.Job Responsibilities:
- Coach Advocates and Team Leaders to deliver on KPI/Metric targets while consistently developing new initiatives or iterate on existing processes to drive success. Coaching is 80% of the role.
- Actively monitor channels (calls, emails, chats, tickets, etc.) to ensure quality while coaching on improvement areas.
- Oversee the day to day operations of Advocacy and assigning of tasks to Advocates, including optimal coverage and efficiency.
- Demonstrate a commitment to organisational success by effectively managing change and initiating improvements in the process and culture of the team.
- Expedite advanced customer issues, reduce first reply time and full resolution time, actively monitor and address all escalations as needed.
- Partner with appropriate teams as needed to ensure full understanding of an issue’s current status and resolution and representing the voice of our customers.
- Continually assist in the development of team members across all areas of specialisation while fostering a high level of engagement.
- Help to attract and retain top talent to the team.
- Interview and hire new Advocates; oversee their development through evaluation and coaching to ensure continued growth and deeper skill sets.
- Lead weekly team meetings to ensure team understanding of company initiatives as well as the team’s performance against KPI’s.
- Conduct QA evaluations and provide coaching feedback to team members. Remain calibrated with QA team and other leaders.
- Perform queue management duties as needed.
Desired Qualifications:
- Bachelor’s Degree or equivalent
- Up to 2 years leadership experience or equivalent
- Minimum of 3 years customer service experience
- Strong attention to detail and ability to motivate others
- Excellent verbal and written communication skills
- Demonstrated ability to achieve results through others
- Ability to work in a fast paced environment handling multiple demands
- Excellent problem-solving skills
- Strong analytical skills and ability to read and interpret data
- Familiarity with Zendesk Support software
#LI-PP1The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.Customer Support Advocate - French Speaking
You’re a great match if you possess fantastic troubleshooting and analytical skills, are driven to help customers, and have the ability to dive deep into a new product to learn it inside and out... sound like you? Read on!Description:We are looking for a talented Technical Support professional to become a Zendesk guru for our customers. You will be providing top-notch support through many different channels of communication – including: email, phone, chat, forums and social media such as Twitter and Facebook. You’re a great match if you possess fantastic troubleshooting and analytical skills, are driven to help customers, and have the ability to dive deep into a new product to learn it inside and out.Responsibilities:
- Answer all questions related to Zendesk and escalate when necessary
- Educate and empower our customers to become better Zendesk users
- Own the customer experience and work to exceed their expectations. We want to treat our customers as if you would treat a guest in your own home.
- Proactively look for solutions to problems and propose improvements if something could work better
- Be Zendesk’s ambassador for all internal departments and help them be successful in their roles
- Drive product change and improvement to make Zendesk the leading support platform
Soft skills:
- You love talking to people on the phone and building relationships with your customers
- You are able to empathise with customers in a genuine way that lets them know you care about their issues
- You're a team player that can follow and lead as situations dictate
- You're able to make decisions and solve problems
- You have an ability to explain complex issues in beautifully simple terms
- You're curious and have a natural ability to "zoom out" of a problem, in order to ask the right questions.
- You're able to plan, organise, and prioritise work - this role wears many hats!
Technical skills and experience:
- At least 1 years experience in Customer Service
- Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation
- Experience using social media or web-based software, including Twitter, Facebook, Google Apps
- Knowledge of common help desk/ticketing solutions
- Fluency in French and English
- Entitlement to work full time in EU for any employer
You are an ideal candidate if:
- You enjoy a fun and friendly work environment
- You like celebrating successes and accomplishments
- If you like engaging with your customers and colleagues
#LI-PP1The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.Customer Support Advocate - German Speaking
You're a great match if you possess fantastic troubleshooting and analytical skills, are driven to help customers, and have the ability to dive deep into a new product to learn it inside and out.... sound like you? Read on!Description:We are looking for a talented Technical Support professional to become a Zendesk guru for our customers. You will be providing top-notch support through many different channels of communication – including: email, phone, chat, forums and social media such as Twitter and Facebook. You're a great match if you possess fantastic troubleshooting and analytical skills, are driven to help customers, and have the ability to dive deep into a new product to learn it inside and out.Responsibilities:
- Answer all questions related to Zendesk and escalate when necessary
- Educate and empower our customers to become better Zendesk users
- Own the customer experience and work to exceed their expectations. We want to treat our customers as if you would treat a guest in your own home.
- Proactively look for solutions to problems and propose improvements if something could work better
- Be Zendesk's ambassador for all internal departments and help them be successful in their roles
- Drive product change and improvement to make Zendesk the leading support platform
Soft Skills:
- You love talking to people on the phone and building relationships with your customers
- You are able to empathise with customers in a genuine way that lets them know you care about their issues
- You're a team player that can follow and lead as situations dictate
- You're able to make decisions and solve problems
- You have an ability to explain complex issues in beautifully simple terms
- You're curious and have a natural ability to "zoom out" of a problem, in order to ask the right questions.
- You're able to plan, organise, and prioritise work - this role wears many hats!
Technical skills and Experience required:
- At least 1 years experience in Customer Service
- Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation
- Experience using social media or web-based software, including Twitter, Facebook, Google Apps
- Knowledge of common help desk/ticketing solutions
- Fluent German and English (additional European languages a huge plus)
- Entitlement to work full time in EU for any employer
You are an ideal candidate if:
- You enjoy a fun and friendly work environment
- You like celebrating successes and accomplishments
- If you like engaging with your customers and colleagues
#LI-PP1The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.Customer Support Advocate - Spanish Speaking (Including weekends)
You’re a great match if you possess fantastic troubleshooting and analytical skills, are driven to help customers, and have the ability to dive deep into a new product to learn it inside and out... sound like you? Read on!Description:We are looking for a talented Technical Support professional to become a Zendesk guru for our customers. You will be providing top-notch support through many different channels of communication – including: email, phone, chat, forums and social media such as Twitter and Facebook. You’re a great match if you possess fantastic troubleshooting and analytical skills, are driven to help customers, and have the ability to dive deep into a new product to learn it inside and out.This role requires working weekends (each working week will comprise of five days in a row including Saturdays and Sundays).Responsibilities:
- Answer all questions related to Zendesk and escalate when necessary
- Educate and empower our customers to become better Zendesk users
- Own the customer experience and work to exceed their expectations. We want to treat our customers as if you would treat a guest in your own home.
- Proactively look for solutions to problems and propose improvements if something could work better
- Be Zendesk’s ambassador for all internal departments and help them be successful in their roles
- Drive product change and improvement to make Zendesk the leading support platform
Soft skills:
- You love talking to people on the phone and building relationships with your customers
- You are able to empathise with customers in a genuine way that lets them know you care about their issues
- You're a team player that can follow and lead as situations dictate
- You're able to make decisions and solve problems
- You have an ability to explain complex issues in beautifully simple terms
- You're curious and have a natural ability to "zoom out" of a problem, in order to ask the right questions.
- You're able to plan, organise, and prioritise work - this role wears many hats!
Technical skills and experience:
- At least 1 years experience in Customer Service
- Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation
- Experience using social media or web-based software, including Twitter, Facebook, Google Apps
- Knowledge of common help desk/ticketing solutions
- Fluent Spanish and English
- Entitlement to work full time in EU for any employer
You are an ideal candidate if:
- You enjoy a fun and friendly work environment
- You like celebrating successes and accomplishments
- If you like engaging with your customers and colleagues
#LI-PP1The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.Premier Support Engineer
We are looking for a support guru who is ready to set the standard for best-in class customer support. You are the designated support contact for Zendesk's premier customers. You understand customer needs, anticipate their pain, advocate internally for solutions, and communicate effectively to provide the best possible customer experience. You are the focal point of a global team to major customers and a funnel for their input back to Zendesk.We are looking for someone to apply their technical and support expertise to this elite team. If you like a challenge and want to set the standard for global customer advocacy, then we have a job for you.You are:
- An integral member of a high powered technical team dedicated to delivering technical support and guidance to Zendesk Premier Customers
- Owning customer issues through resolution, are empathetic, responsive, resourceful, and see the support experience through our customer's eyes
- Providing guidance and best practice advice while answering product and developer oriented questions relating to our APIs, Frameworks, and SDKs
- An outstanding communicator — you get your message across simply and with wit, and build trusted relationships at all levels
- A master of prioritisation. You can juggle customer escalations, product changes, and service issues while managing related communication, technical account management, and risk mitigation
You have:
- Deep product knowledge on Zendesk or are an experienced Zendesk Administrator
- Three to five years experience supporting customers on enterprise software
- Enterprise Architecture / Technical Architecture experience
- Experience designing, implementing, supporting, and troubleshooting complex multi-vendor / multi-platform SaaS solutions
- Experience with HTML, JSON, JavaScript, CSS, and RESTful APIs is expected, but server side experience with Java, Ruby, or another modern language is also great
- A proven ability to develop positive relationships and effectively coordinate with cross-functional teams; develop and communicate creative, diplomatic solutions to problems; manage competing priorities on a daily basis
- A self-motivated attitude, and possess a strong sense of responsibility and initiative — you’re smart, and get stuff done
- Fluency in English and ideally an additional European language
- An awesome sense of humour, it's a definite plus!
#LI-PP1The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.Technical Support Engineer - German Speaking
We are looking for a support guru who thrives on providing support through many different channels of communication including: email, phone, chat, forums and social media such as Twitter. You’re a great match if you possess fantastic trouble-shooting skills, are driven to help customers and have the ability to dive deep into a new product to learn it inside and out.The ideal candidate will possess:
- Excellent customer service skills – the ability to be empathetic, accurate, compassionate, responsive, resourceful and conscientious
- Ability to empower end-users to support themselves using our knowledge base
- A passion for social media or web-based software
- An appreciation for easy to use, intuitive software
Practical experience/skills required:
- Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation
- Excellent organisational, written and oral communication skills - You must be able to convey technical jargon in a wide-array of syntax from beginner level users to developers in our tickets as well as knowledge base articles
- Prior experience working in a customer service role is essential, preferably within Tech
- Troubleshooting experience
- Experience with API
- Solid technical support experience
- Native/Fluent written and spoken German and English required
Experience/Skills Desired (but not all required):
- Basic knowledge of various mobile platforms; iOS, Android, Windows Phone, Blackberry
- Knowledge of HTML, XML, JavaScript or CSS
- Basic understanding of UNIX commands (for search, and other command line features)
- Intermediate understanding of authentication technology (SAML, JWT)
- Basic understanding of how SaaS integrations work
#LI-PP1The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.Senior Software Engineer - Data & Analytics
The Enterprise Data & Analytics team at Zendesk is building an analytical and reporting platform to help us better understand our customers and business. We develop on Google Cloud Platform. Our technology stack includes Linux, Docker, Kubernetes, BigQuery, Kafka, MySql, Python. We are looking for an amazing Engineer who will be responsible for the design, implementation, configuration and support of the software product; including specifying, provisioning and operating our cloud infrastructure.What you bring to the role:
- Programming and automation of Data processing systems in Linux/Cloud environment. Ability to quickly master new technology
- 3 (5) years of software development or DevOps experience
- Ability to work effectively in a fast-paced, occasionally interrupt-driven environment that includes geographically spread teams and customers
- Experience in developing and operating high-volume, high-availability environments
- Previous experience with Linux, Cloud, Google Cloud Platform, Docker and Kubernetes
- Solid knowledge of Python and Go
- Experience in configuration management technologies
- BA/BS degree in Engineering, CS, or equivalent
What you get to do every day:
- Solve complex problems and provide elegant solutions
- Help to build and operate internal analytical platform
- Work in an agile development environment
- Participate in an on-call rotation along with the rest of the team
- Use a wide variety of technologies, learn new things, wear lots of hats (actual hats optional)
- Participate in diverse projects and collaborate with multiple engineering teams
- Have fun and enjoy your time @ Zendesk
What the stack looks like:
- Our platform runs on GCP and AWS, fully orchestrated by k8s
- We use Terraform and helm to deploy and manage platform components.
- Our data pipeline is built on Kafka, GCS, BigQuery and Airflow
- We develop and host user-facing WEB-apps
- And the underlying code written in Python, Go, and sometimes in Java
The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.DevOps Engineer
Are you someone that is driven by a great challenge? That has a love for working with state-of-the-art technologies? Do you have an urge to learn and develop yourself in a culture of DevOps best practices whilst learning with the most innovative DevOps minds and experts? If you’re nodding your head, trust me, you should continue reading……What you get to do every day
- You will be working with a bunch of super smart and super friendly engineers.
- Because of major growth plans we’re now looking to double the size of our team in 2019…….
- We want you to be the next star in Zendesk!
What you get to do every day
- Our engineers look after over 5,500 servers with more being added every day! One of our biggest projects we’re working on right now is to migrate a large part of our architecture to Kubernetes and AWS - of which you will play a major part!
- In Zendesk we operate in an embedded DevOps model. We have a number of product teams and we embed a DevOps engineer in all of them. At the moment we need to find a talented DevOps Engineer to help our Infrastructure and Explore teams to continue to build and automate highly scalable infrastructure!
What you bring to the role
- If you have strong experience with some of the following technologies you’re the person we are looking for;
- AWS
- Ubuntu/CoreOS
- LinuxTerraform
- Vault
- ConsulDocker
- Ruby
- Nginx
- Datadog
We are also looking for
- Someone familiar with AWS services
- Someone who worked on Debian and/or CoreOS distributions
- Someones who knows what “infrastructure as code” means
- Someone who can explain the advantages of Vault, Consul and a good CI/CD
- Someone familiar with Linux Containers (Docker preferably)
- Someone who can create an automation script in Python, Ruby or any other languages - we are open minded
- Someone who knows the basics of HTTP routing.
- Someone for who monitoring is not an option.
Nice to have's
- A knowledge of Kafka
- A knowledge of Elasticsearch
- A knowledge of Redis and general K/V datastores
- A knowledge of Kubernetes.
The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.Director of Product, Mobile
We’re looking for an experienced product leader to shape the future of Zendesk’s mobile offerings. This team is responsible for making the customer support mobile agent experience effortless, and for providing best-in-class embedded mobile support with our SDKs.Why you’ll want this role:
- In this role, you’ll define new and innovative ways to deliver mobile support experiences, as well as deliver awesome customer experiences through our embeddable SDKs.
- This role encompasses two broad domains -- first -- enabling our customers to deliver amazing customer service on their mobile products; and second -- enabling mobile access for support agents via our mobile apps.
- In shaping the future of the Zendesk mobile products, you’ll directly manage a team of product managers, and have personal ownership of key elements of the mobile solution.
- You will represent mobile at a leadership level across the company
- You’ll define a mobile strategic plan and high level roadmap, aligned with your perspective on the mobile market
- You will empower product managers and help drive the vision for the mobile apps, SDKs and APIs that comprise our mobile product suite
- You will manage, inspire, and grow the product organization and associated teams
- You’ll ensure business and technical stakeholder needs are aligned; you’ll also own KPIs and own business outcomes
- As Zendesk is a global company, you will need to collaborate extensively across geographies and product teams.
What you bring to the role:
- 10+ years experience leading and building well-loved software products
- Extensive iOS and/or Android mobile app experience, and an interest in both
- Experience defining product roadmaps, building collaboratively with design and engineering peers, and shipping at scale
- 5+ years experience managing multiple Product Managers and a portfolio of products
- Compelling storytelling, with experience communicating concepts and ideas to engineers, creatives, and leadership
- Strong product instincts, matched with deep analytical thinking
- A strong, demonstrated ability to generate excitement and bring cross-functional teams together
- Demonstrated experience in agile, lean startup product management processes
- Ability to influence decision-making at all levels within an organization and in a variety of contexts.
#LI-ROThe best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.Engineering Manager
At Zendesk, we strongly believe that to build a great product you have to have great people. We enjoy working with smart focused people who care about both the product and the code they write. We value collaboration and test-driven development and continuous delivery. We like and use agile processes and believe that pragmatism always triumphs over dogmatism. We all own the product and derive satisfaction from measurably adding value to the customer.Zendesk is looking for an Engineering Manager to join our Talk team! As an Engineering Manager at Zendesk, you will utilize both your leadership and your technical expertise to guide and enable our teams of talented engineers. You’ll provide coaching and mentorship for one or two teams (5-10 people) with a focused mission.We’re looking for a seasoned a people manager with good coaching skills, a pragmatic outlook and past experience growing teams and people in a startup environment. You’ll have the skills, experience, wisdom, patience and determination to work with the team to deliver high-quality software to meet our customer's needs.You will work with tech leads to ensure they make good architectural decisions, balanced by the reality of Zendesk Talk’s business strategy. You will be involved in all phases of the software lifecycle, working in a dynamic, agile development methodology. As a leader, you’ll ensure that teams are shipping architecturally sound software at a regular cadence. You will make sure teams are having an open and productive retrospective on a regular basis and taking action to ensure their process evolves and continuously improves.What you get to do every day:
- Work with Talk team engineers to create innovative software to tackle the call centre problem space.
- Collaborate with the Product team to clarify, refine and communicate product priorities.
- Contribute to discussions on the technical roadmap necessary to enable future product and business goals.
- Lead the recruitment of new team members and facilitate a speedy engaged interview process.
- Have regular, open, action orientated 1:1s with your team members.
- Help your team members set specific, achievable goals that will bring them to the next level and further their careers.
- Provide regular feedback to people you manage in a caring and direct way.
- Identify blockers, problems or red flags within the teams you are responsible for and ensure the teams are aware of these and take timely action to deal with them.
- Create a diverse and inclusive working environment where people can thrive.
What you bring to the role:
- A few years experience managing people across one or more teams.
- Previous experience as a software engineer, ideally working on product teams in startups.
- Ideally you will have experience with our main stack Ruby/Rails and Javascript.
- Sound understanding of web application development and agile development practices.
- A commitment to quality, robust, stable software and the knowledge and skills to steer a team to delivering to these expectations.
- Passion for problem solving and a desire to deliver software that’ll make the users’ lives easier.
- The ability to be direct and tackle issues head on when needed, without being uncaring.
- Mindfulness and an ability to stay calm when others get flustered.
- Great communication skills, both written and verbal.
- Refined prioritisation skills, to focus your time and energy where it’ll have the most impact.
- A dedication to continual self-development.
The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.Engineering Manager (Edge)
Zendesk is looking for an experienced Engineering Manager to be part of the leadership team of our Edge Engineering department based in our Dublin office.Zendesk’s Edge services are the bridge between the public internet and Zendesk. Zendesk's product suite will only be as reliable as our Edge services, and our team’s challenge is to provide rock solid services that our customers can rely upon and build on. The Edge Engineering team build massively scalable microservices that are on the critical path for every request that hits Zendesk. We provide impactful automation tools for all Zendesk engineers to interact with these services.In early 2019 we’re spinning up a new team within Edge Engineering to initially focus on traffic management, load shedding, rate limiting, and authentication. As an Engineering Manager of this greenfields initiative, you will use both your leadership and your technical expertise to guide and enable a team of talented engineers. You’ll provide coaching and mentorship for the team (5-10 people) with a focused mission. You will work with Edge leadership (management, architect, tech leads) to ensure your team’s technical roadmap is aligned with our company strategy, and that the team is shipping architecturally sound software at a regular cadence.What you get to do every day
- Lead a team of experienced engineers building some of the most critical services at Zendesk.
- Work with a best-in-class modern technology stack: AWS, Kubernetes, Nginx, Kafka, Scala, Ruby, etc.
- Collaborate with existing Edge management to continually improve software delivery and service reliability.
- Lead the recruitment of new team members and facilitate a speedy, engaged interview process.
- Have regular, open, action-orientated 1:1s with your team members.
- Create a diverse and inclusive working environment where people can thrive.
What you bring to the role:
- Experience managing people across one or more teams, ideally working with large, distributed Internet-facing systems.
- Previous experience in a hands-on technical role (either Operations or Software Development). Comfortable having architectural discussion with engineers.
- Great communication skills, both written and verbal.
- Refined prioritisation skills. Able to focus your time and energy where it’ll have the most impact.
- A dedication to continual self-development.
- Collaborative, upbeat work ethic where you can take ownership and have fun.
#LI-KK1The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.Engineering Team Lead
We’re looking for an Engineering Team Lead to help us grow and mature the Zendesk Talk product and organisation. In this role you’ll provide a team with support to grow and perform.Team Lead is a the first step on the Zendesk career ladder that takes direct management responsibility for a team, that means your team members will report to you. In addition, you’ll work as a code contributing Engineer but the people side of this role comes first, so you’ll need to be comfortable putting your own code writing productivity second to the needs of your team.Previous experience leading a team is a nice bonus but not essential for this role, as you will be supported by an Engineering Manager. If you get your thrills from the success of the people around you, nerd out over what makes a successful team, and aspire to perfect your communication abilities, this could be the job for you!What you get to do every day
- Create an inclusive environment that is conducive to happy and productive work for you and your team.
- Support your team members in their goals - technical, career and personal.
- Work collaboratively with a small focused team on a real-time application that needs to be robust, scalable and maintainable.
- Participate in every stage of the development life-cycle including feature conception, design, implementation, testing, rollout and making everything run smoothly & safely in production.
- Follow and improve our practices at every stage of development: spiking/prototyping, pairing, peer code review and design review.
What you bring to the role
- Plenty of experience in building great products and some of that with Rails and/or React, ideally both.
- Truly great communication and collaboration skills.
- A passion for sustaining a healthy and effective work environment.
- A team first mentality.
Nice to have
- Experience with distributed systems, and/or message queues, e.g. Kafka.
- Working at really big (think global!) scale.
The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.Executive Assistant
The Product Development Organisation is looking a highly motivated and organised Executive Assistant to support our VP of Engineering in Dublin. You will provide full calendar management, handle travel and meetings logistics, coordinate events and be flexible to assist with all matters that require our VP's attention.You have excellent verbal, written and organisational skills and ideally, you have a consistent track record of success in supporting VP-level executives in a dynamic work environment. If you have high energy with a fun-loving, empathic attitude and are a mature, professional person who can handle challenging situations with grace and tact, paired with a strong sense of urgency and initiative, this role is for you.You will:
- Actively maintain the calendar and daily schedule, fielding and prioritising requests
- Handle emails and communications, and communicate with both internal and external parties with a high level of professionalism and diplomacy.
- Organise and oversee Engineering and Product management all-hands meetings and local team meetings
- Confidently own logistics, invites, agenda, slide decks, catering, meeting notes and action items
- Handle all travel and expenses in a dedicated, fiscally alert manner
- Contribute to coordination for large scale events including Engineering Summits and Product Summits
- Ensure and maintain the confidentiality of all appropriate communications and documents
- Support the engineering leadership team as needed on special projects
- Work with corresponding EA staff to expedite and improve cross-team communication
- Maintain a positive and effective working relationship with all members of the Zendesk team
You have:
- 6+ years of proven success supporting C-level executives in a fast moving and high growth tech/SaaS environment ideally
- A deeply high sense of initiative, urgency and ability to thrive in a dynamic, ever-changing environment
- High professionalism, organisation and detail-orientation
- The ability to handle sensitive and confidential information discreetly
- Incredible time management skills with demonstrated ability to run multiple contending priorities and to constantly re-prioritise
- Excellent project and event management skills
- No problem working on-site daily in our Dublin office, plus off-hours availability for questions, meetings, projects and/or errands
- A focus on customer service at all levels
- First-class verbal and written communication skills
- Expert level Google Suite knowledge ideally
#LI-PP1The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.iOS Developer - Mobile SDK's
Why join the SDK team at Zendesk?We make mobile SDKs that are technically elegant, efficient, and have beautifully designed UIs. Our SDKs are embedded in tens of thousands of apps, and used by millions of users. If you have an iPhone or Android, then you have probably used one of them already!If you are passionate about working on products with incredible scale, then our friendly, fun, diverse, and supportive team is for you.What you’ll get to do every dayYou’ll work alongside smart people who care about the product and the code they write. Our team uses best practices at every stage of the development cycle: automated tests, peer code review, and continuous integration. As part of a fast-paced Agile team, you’ll own software throughout the entire development lifecycle, making a visible impact on our global product.Some specific challenges that you’ll help to solve are:
- Inter-SDK communication, where they don’t have hard dependencies on each other.
- Defining a common UI and UX, and develop architectures for adapting different data sources into a unified conversation.
About you:
- You love problem-solving. Investigating them and figuring out the appropriate fix is something you're good at.
- You have a good working knowledge of iOS and Swift.
- You love collaborating to work on complex architecture, and writing some beautiful UI too.
- You write beautifully clean, tested, and efficient code.
- You love helping everyone improve their code, sharing ideas, latest blog posts, or sitting side by side pairing on a problem.
Some nice-to-haves:
- You know about push notifications.
- You have an app published.
- You know your way around Codable and NSURLSession.
- Experience working in an Agile development environment.
- If you’re active and contributing to the community, let us know and send us your profile (GitHub, Stack Overflow, Medium etc.)
#LI-ROThe best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.Product Manager - Presence and Availability
Zendesk is looking for a Product Manager to own our Presence and Availability service. This individual will help define the control of agent availability across the channels used to communicate with end users (eg Chat, Talk, Email) within Zendesk products as well as how these feed into other aspects of Zendesk for reporting and supervisory management.Regularly collaborating with global teams, this role works directly with a development scrum teams based in Dublin, Ireland.This individual will:
- Collaborate with engineering, QA and design/UX to plan and deliver new capabilities features around Availability and Presence for Zendesk Support, Zendesk Chat and Zendesk Talk.
- Work closely with the teams from these products to understand their needs to ensure the service is delivering on them.
- Align with the corporate and team strategies to develop both short and long-term roadmaps for this service based on product needs, customer feedback, data, and market needs.
- Identify and plan to work with other teams on the delivery of reporting needs, both real-time and historical that this service will be central to.
- Work with external partners on how this service can be extensible and used by them to deliver value-added solutions.
- Regularly collaborate with teams across the globe to understand and develop necessary features to enhance the availability and presence service.
- Be data-informed to instrument effectively, measure success and regularly monitor progress.
- Demonstrate sound technical understanding to make sound decisions, work with internal partners, and write detailed stories and project plans.
- Expect to travel a few times a year to work with the global teams.
What you bring to the role:
- Minimum of 3+ years working as a product manager or equivalent capacity. This role could be converted to a Senior Product Manager position for a candidate with the requisite experience.
- An ability to develop innovative, market-leading solutions that meet customer expectations, and end-user needs.
- A strong work ethic with the ability to work independently and to successfully collaborate with multiple geographically distributed teams.
- A willingness to present and defend your ideas to key team members
- The ability to thrive independently.
The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.Senior Android Developer - Mobile SDK's
Why join the SDK team at Zendesk?We make mobile SDKs that are technically elegant, efficient, and have beautifully designed UIs. Our SDKs are embedded in tens of thousands of apps, and used by millions of users. If you have an iPhone or Android, then you have probably used one of them already!If you are passionate about working on products with incredible scale, then our friendly, fun, diverse, and supportive team is for you.What you’ll get to do every dayYou’ll work alongside smart people who care about the product and the code they write. Our team uses best practices at every stage of the development cycle: automated tests, peer code review, and continuous integration. As part of a fast-paced Agile team, you’ll own software throughout the entire development lifecycle, making a visible impact on our global product.Some specific challenges that you’ll help to solve are:
- Inter-SDK communication, where they don’t have hard dependencies on each other.
- Defining a common UI and UX, and develop architectures for adapting different data sources into a unified conversation.
About you
- You love problem-solving. Investigating them and figuring out the appropriate fix is something you're good at.
- You have a deep working knowledge of Android and Java.
- You love collaborating to work on complex architecture, and writing some beautiful UI too.
- You are a seasoned engineer, comfortable with the big-picture items.
- You write beautifully clean, tested, and efficient code.
- You love helping everyone improve their code, sharing ideas, latest blog posts, or sitting side by side pairing on a problem.
Some nice-to-haves
- You know all about push notifications.
- You know some Kotlin.
- You have an app in the Play store.
- You know your way around some of the common libraries like Retrofit and OkHttp.
- Experience working in an Agile development environment.
- If you’re active and contributing to the community, let us know and send us your profile (GitHub, Stack Overflow, Medium etc.)
The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.Senior Android Engineer - Apps Team
Zendesk is looking for a talented mobile applications developer focused on Android to join us in revolutionising the mobile customer service experience. Our team works on native applications that are widely adopted, with fifty thousand monthly active users around the world.We have a strong focus on design excellence and creativity along with a belief in the importance of coding discipline and modern agile development techniques. We love to work with smart people who have a strong sense of ownership and thrive when they see their work being used widely. You will work with our growing Dublin based engineering and product management team.What you get to do every day:
- Build mobile applications our customers love to use.
- Design native apps for the Android platform that empower our customers to drive customer success
- Work with smart people who have a strong sense of ownership and thrive when they see their work being used by Millions of daily users
- Liaison with designers, product managers and other dev teams both locally and in our HQ in San Francisco helping to define mobile product features and the evolution of Zendesk’s Android offerings
What you bring to the role:
- Minimum 3 year *native* Android development experience (experience with other mobile platforms is a plus)
- 5+ years development experience in a high-level language, preferably Java
- You believe in Agile development
- Ability to solve problems and make pragmatic engineering decisions quickly
- If you’re active and contributing to the community, let us know and send us your profile (GitHub, Stack Overflow, Medium etc.)
#LI-ROThe best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.Senior Backend Engineer (Presence & Availability)
At Zendesk, we strongly believe that to build great products you have to have great people. We enjoy working with other smart focused people who care about both the products and the code they write. We value collaboration and test driven development and release frequently. We like and use agile processes and believe that pragmatism always triumphs over dogmatism. We all own the product/service we work on and enjoy the impact we have improving it.We’re looking for a talented software engineer to help take Zendesk products to the next level in terms of functionality and integrations. You’ll be joining a new team that works on our agent presence service. Agent presence is a complex real-time problem domain that needs a robust, scalable and maintainable solution. You’ll have the skills, experience, maturity, patience and determination to work within a cross functional team to deliver high quality software to meet these needs.What you get to do every day:
- Work collaboratively with a small focused team on a complex real-time service that needs to be robust, low latency, scalable and maintainable.
- Participate in every stage of the development life-cycle including conception, design, implementation, testing, rollout and making everything run smoothly in production.
- You’ll want to follow and improve our practices at every stage of development: TDD, spiking/prototyping, pairing, peer code review, design review and rapid deployment.
What you bring to the role:
- Ideally you will have plenty of experience with one of our main stacks Ruby/Rails (used for most product services) or Scala/Java (used for most shared services).
- Extensive experience building, managing and scaling APIs (preferably in a Java or Scala environment).
- Self-driven and highly motivated to understand complex systems, methodical in identifying and decomposing requirements.
- When working on debugging a tricky intermittent issue you won’t give up until the functionality behaves as expected, the root cause has been identified, monitoring added and an automated test has been put in place to avoid the issue reoccurring.
- A desire to whiteboard problems with your peers and apply the scientific method to finding a pragmatic solution that is the best fit (on balance) for the identified problem space.
- Excellent communication skills, you can explain your views well to others and just as important, actively listen to others ensuring a good discussion. You’ll also want to bash out a wiki page with a summary of the discussion and any decisions for the benefit of others.
Nice to have:
- If you're interested in learning technologies such as Kafka, SQS, Docker/Kubernetes.
- Any knowledge and/or experience in the VOIP/telecoms or live chat areas would contribute useful background knowledge.
The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.Senior Software Engineer
We’re looking for a talented Senior Software engineer to help take Zendesk products to the next level in terms of functionality and integrations. You’ll be joining a team that works on our Talk product. Talk is a complex real-time application that needs to be robust, scalable and maintainable. You’ll have the skills, experience, wisdom, patience and determination to work with the team to deliver high quality software to meet our customers needs.What you get to do everyday
- Work collaboratively with a focused team on a complex real-time application that needs to be robust, scalable and maintainable.
- Participate in every stage of the development life-cycle including feature conception, design, implementation, testing, rollout and making everything run smoothly in production.
- You’ll want to follow and improve our practices at every stage of development: TDD, spiking/prototyping, pairing, peer code review, design review and rapid deployment.
- When working on debugging a tricky intermittant issue you won’t give up until the feature behaves as expected, the root cause has been identified and an automated test has been put in place to avoid the issue reoccurring.
What you bring to the role
- Ideally you will have plenty of experience with our main stack Ruby/Rails and Javascript.
- You’ll want to whiteboard problems with your peers and apply the scientific method to finding a pragmatic solution that is the best fit (on balance) for the identified problem space.
- Excellent communication skills, you can explain your views well to others and just as important, actively listen to others ensuring a good discussion.
- You’ll also want to bash out a wiki page with a summary of the discussion and any decisions for the benefit of others.
Nice to haves
- If you're interested in learning Scala, Elixir, Go and products such as Kafka, Elasticsearch, Hadoop and ZooKeeper.
- Any knowledge and/or experience in the VOIP or telecoms industry would contribute useful background knowledge.
#LI-CFThe best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.Software Engineer
Zendesk is looking for a talented Software Engineer to join our rapidly growing Edge Engineering team based in our Dublin office.Zendesk’s Edge services are the bridge between the public internet and Zendesk. Zendesk's product suite will only be as reliable as our Edge services, and our team’s challenge is to provide rock solid services that our customers can rely upon and build on. The Edge Engineering team build massively scalable microservices that are on the critical path for every request that hits Zendesk. We provide impactful automation tools for all Zendesk engineers to interact with these services.In early 2019 we’re spinning up a new team within Edge Engineering to focus on traffic management, load shedding, rate limiting, and authentication. We’re looking for a talented back-end engineer to help build these features from the ground up. You’ll be creating new functionality at our proxy tier (Nginx) which handles billions of HTTP requests every day, ensuring the reliability and scalability of Zendesk products.What you get to do every day:
- Work collaboratively with a small focused team of experienced engineers, using Agile software development practices to design and build brand new systems for Zendesk.
- Ship your code to production and improve the experience of millions of Zendesk end-users.
- Use a best-in-class modern technology stack: AWS, Kubernetes, Nginx, Scala, Ruby, etc.
- Learn about DevOps, distributed systems engineering, and much more!
What you bring to the role:
- Proven 2+ years of work history as a productive software engineer working on server-side solutions, in a continuous integration environment.
- Solid coder with Scala, Java or any programming language.
- An understanding of Internet fundamentals: HTTP, DNS, SSL, etc.
- Ideally, experience with Nginx or similar.A mature and pragmatic approach when choosing technologies.
- Communication skills: you’re good at listening and at speaking up.
- Personal projects, collaboration to open-source community or active learning initiatives are a good sign of your passion to learn and solve problems.
#LI-KK1The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.Software Engineer in Test - Mobile SDKs
Why join the SDK team at Zendesk?We make mobile SDKs that are technically elegant, efficient, and have beautifully designed UIs. Our SDKs are embedded in tens of thousands of apps, and used by millions of users. If you have an iPhone or Android, then you have probably used one of them already!You will be testing native mobile applications / SDKs across multiple platforms and their interaction with our SaaS products. Do you want to make things better, faster, and more reliable? Can you collaborate with others to deliver high quality software? Then join us and work for a fun company where your participation in making a GREAT product is really valued.What you’ll get to do every dayYou’ll work alongside smart people who care about the product and the code they write. Our team uses best practices at every stage of the development cycle: automated tests, peer code review, and continuous integration. As part of a fast-paced Agile team, you’ll own quality throughout the entire development lifecycle, making a visible impact on our global product.Some specific challenges that you’ll help to solve are:
- Writing automated acceptance tests to enhance the existing test suite for Zendesk SDKs (Both iOS and Android)
- Testing inter-SDK communication
- Testing our common UI and UX components, and making sure that the flow of different data sources into them is correct.
- Helping the software engineers on your team to write better tests, and giving feedback to the product manager to improve new product features.
- Continually improve our CI process, and help us to move to CD.
About you:
- You love problem-solving. Investigating them and figuring out the appropriate test is something you're good at.
- You have a good working knowledge of developing automated tests for native mobile Apps and SDKs.
- You know how to test end-to-end functionality of native mobile applications by manipulating backend API interactions using proxy tools such as Charles Proxy.
- Your tests run on CI environments.
- You take pride in your work, knowing that you’ve helped millions of users to have a great experience.
- You love helping everyone on your team to improve quality, sharing ideas, latest blog posts, or sitting side by side pairing on a problem.
Some nice-to-haves:
- Hands-on experience with Java, Kotlin or Swift programing languages
- Experience in either XCUITests, EarlGrey or Espresso mobile app testing frameworks for iOS and Android respectively
- Experience in build tools such as Gradle
- Experience working in an Agile development environment.
- Experience with Saucelabs
- Experience with Continuous Integration systems (Jenkins and Travis)
- If you’re active and contributing to the community, let us know and send us your profile (GitHub, Stack Overflow, Medium etc.)
#LI-SD1The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.Director of Web Growth
Reporting directly to the Senior Director of Web Strategy, you will play an instrumental role in developing, promoting and leading a rigorous testing and experimentation framework across the Marketing organisation and partnering closely with the Performance Marketing, Marketing Analytics, Product Growth, Sales and Enterprise Data Warehouse teams, to design, prioritise and execute impactful experiments.You will lead a team of web engineers and product managers based in Dublin and act as a mentor/coach to other Marketing team members.Your primary role is to identify key growth opportunities, design, instrument and measure experiments that will materially improve the performance of the website. Since you have done this before you’ll be able to quickly gain the respect of your team and other key stakeholders by demonstrating your structured approach to solving problems by developing and testing hypothesis and delivering results.Responsibilities:
- Build & manage the web optimisation team in Dublin
- Own the Web experimentation roadmap
- Design a testing framework that will allow us to run & learn from better tests, faster
- Design, set-up, manage and analyse experiments to acquire customers and maximize their Life-time value
- Analyze data, formulate hypotheses, run A/B tests
- Collaborate effectively with cross-functional teams – marketing, sales, web, product, engineering and our data warehouse team to achieve maximum results
- Develop a deep understanding of current and future consumer segments, technology and commerce trends, and competition
- Lead a best-in-class team of passionate, dedicated, user focused, data-driven growth marketers
- Work cross functionally with Marketing, Product, Engineering, Analytics, Design and Sales to optimize and improve customer acquisition, new user experiences, cross-selling, expansion and retention
- Scale management, leadership, recruiting, and talent development practices across our teams
- Mentor other members of the Growth Marketing team based in Dublin
Requirements:
- A Business engineer, that sees growth as an engine with levers to activate
- 10+ years of relevant professional online marketing and product experience with significant B2B marketing experience
- Technical or Quantitative degree (economics, engineering, statistics, etc.) strongly preferred
- Experience with end-to-end marketing strategy, including funnel and product optimisation
- Strong familiarity with SQL and advanced Excel functionality
- Exceptional problem solving and quantitative skills
- Strong team player
- Obsessed with testing everything
- Works well in a project based Matrix organisation
- Management consulting experience a plus
#LI-MG1The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.Marketing Team Lead
We are looking for a Marketing Team Lead to join our globally diverse and talented Research team!Based out of our new European Headquarters in Dublin, you will be responsible for leading, inspiring, and supervising a team of 8-10 Researchers, with a focus on Accounts-Based Marketing.Your main responsibilities will be to, coach and develop this growing team, guiding them in their efforts to generate a strong pipeline of business. The researchers aim is to identify potential customers and target businesses that would benefit from Zendesk's suite of products.Responsibilities:
- Lead the Researchers to deliver on targets while consistently developing new initiatives or iterate on existing processes to drive success.
- Demonstrate a commitment to organisational success by effectively managing change and initiating improvements in the process and culture of the team.
- Continually assist in the development of team members while fostering a high level of engagement.
- Help to attract and retain top talent to the team.
- Interview and hire new Researchers when required; oversee their development through evaluation and coaching to ensure continued growth and deeper skill sets.
- Lead weekly team meetings to ensure team understanding of company initiatives as well as the team’s performance against KPI’s.
- Help the team to create their own valuable data and enrich Zendesk's historical information.
- Ensure data integrity by overseeing de-duplication and clean-up procedures as needed.
- Coach and develop the team through projects and new initiatives.
- Create research processes and introduce best practices to guide the researchers’ project work.
- Make recommendations around researcher and project workflow to optimise campaign efficiency and time to market.
- Develop researchers into career tracks for Sales
- Create a great team environment with a fun and energetic atmosphere!
Requirements:
- Minimum of 2 years work experience as a Team Lead/Manager, preferably within SAAS industry
- BS/BA degree in business, marketing, communications, analytical sciences or a related degree
- Experience using Salesforce
- High energy and a strong team ethic
- Collaborative mindset
- Hands-on experience within Sales or Marketing is preferred
#LI-MG1The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.Outbound Research Representative - German Speaking
Zendesk is looking for an energetic and motivated recent graduate to join our Marketing team as an Outbound Research Representative.This role will provide you with a unique chance to kick-start a career in Marketing or Sales in a fast paced SaaS environment.Your main responsibility in this role will be to help research potential customers and target businesses that would benefit from the suite of products Zendesk can provide.What you get to do every day:
- Ensure data-integrity through regular de-duplication and clean-up procedures
- Communicate regularly with the Sales Development, Marketing, Sales Operations, and Sales Enterprise Teams
- Build out accounts and contacts in Salesforce
- Provide additional support that the Marketing and Sales Development teams may need
- Build up experience working in a Multicultural team serving markets in Europe, Middle East and Africa
- Focus on building a great team environment for a fun and energetic atmosphere
- As you progress in the role you will get the opportunity to provide a fantastic first impression to prospects and customers while assisting the team on building a pipeline for Marketing and Sales
What you bring to the role:
- Pursuing a BS/BA or a recent graduate
- Demonstrated success at meeting targets
- High energy and strong team ethic
- Goal oriented
- Experienced using Salesforce (bonus points)
- Self-motivation
Requirement:
- Fluent/Native level English and German required
#LI-MG1The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.Senior Marketing Data Analyst
Zendesk is seeking a Senior Marketing Data Analyst to join the Growth Marketing team.You’ll be joining a motley crew of soccer players, motorcycle riders, sous vide fanatics, and an improv champ. We are data driven marketers, so every major decision starts with data analysis to identify opportunity areas and to measure our efforts.You’ll be diving into a wide scope of sales, marketing, and product data to help us make the right decisions and achieve our ambitious goals.Who we’re looking for:You are a team player, a fun fact sharer, looking to inspire and be inspired, not needing sole credit for wins and able to support others selflessly.You enjoy a challenge and see it as an opportunity. You have the technical skills to analyse data and the people skills to present to a variety of audiences.Unafraid to admit failure and always eager to find solutions, you are resourceful, self-motivated to learn and unafraid to ask questions in order to grow.Responsibilities:
- Join forces with our analysts to inspire and empower Growth Marketing to leverage data to measure and prove success
- Sift through large datasets via query languages and BI tools for dashboards and reporting and create new complex datasets by collecting data from multiple sources
- Assist with the evolution of our multi touch attribution model and maintain marketing tracking and data quality
- Continuously consider ways to improve our marketing attribution model by conducting advanced analysis to determine trends and significant data relationships
- Be scrappy when scoping, sizing and fulfilling large and small requests balancing efficiency and quality
- Educate and support teams with strategies on how to connect data to results
- Use your visual and logical creativity to design and build insightful dashboards for teams to stay on top of their KPIs and initiatives
- Be rigorous about monitoring metric performance and don’t hesitate to point out new trends or flag potential issues
Desired Skills and Experience:
- BS/BA degree in business engineering, economics, or related degree OR equivalent combination of education, training, and experience
- 5+ years of experience in strategy consulting, data analytics, business intelligence, or related field
- Strong SQL skills with the ability to perform effective querying involving multiple tables, subqueries, and window functions. Experience working with analytics data warehouses (e.g. BigQuery, MySQL)
- Excellent written and verbal communication skills. Comfortable presenting data to a variety of audiences and providing recommendations with confidence to senior level stakeholders, even when there is ambiguity involved
- Familiarity with marketing funnel reporting, marketing attribution, and industry KPIs, such as impressions, website sessions, MQLs, pipeline, and MRR
- Experience with BI tools (e.g. Explore, BIME, Tableau, GoodData) and advanced Excel functions
- Experience analysing CRM data (e.g. Salesforce) and web tracking (e.g. Google Analytics)
- Experience working with multi-touch marketing attribution vendors and machine learning a plus
#LI-MG1The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.Senior Marketing Manager - ABM EMEA
This is a brand new role for Zendesk!We are looking for an energetic and motivated manager to join our EMEA Marketing team as a Senior Marketing Manager with a focus on Accounts-Based Marketing.The first Marketing presence in our European head quarters in Dublin, you will be overseeing a brand new team of researchers, so People Management skills will be required!The main aim for the Researchers in your team will be to identify potential customers and target businesses that would benefit from the suite of products Zendesk has to offer.As an experienced Marketing leader, you will work closely with both Marketing and Sales to provide insight on campaigns to the Research team, which will help them to generate a strong pipeline of business to contribute to the future of Zendesk.Responsibilities:
- Management of a growing team of researchers who are working on specific campaign outcomes for target businesses, industries or regions
- Help the team to create their own valuable data and enrich our own information
- Ensure data integrity by overseeing de-duplication and clean-up procedures as needed
- Coach and develop the team through projects and new initiatives, to help build data for different campaigns and help develop profile information from a sales perspective to help target prospects
- Create research processes and introduce best practices to guide the researchers’ project work from the ground-up, by building out accounts and contacts for enterprise campaigns
- Work closely with the wider Sales and Marketing teams, to inform, guide and deploy a solid research strategy
- Make recommendations around researcher and project workflow to optimise campaign efficiency and time to market
- Create ongoing opportunities for collaboration among researchers to support and improve best practices
- Partner with Analytics and Campaign Managers to leverage data insights around campaign engagement and conversion
- Work with Marketing and Sales operations to optimise data capture in Salesforce
- Communicate regularly with the Marketing, Sales, and Operations teams
- Develop researchers into career tracks for Sales
- Grow the team when needed, and work closely with Recruitment as the function develops within EMEA
- Create a great team environment with a fun and energetic atmosphere!
Requirements:
- Minimum of 5 years work experience within Marketing, preferably in the SaaS industry
- BS/BA degree in business, marketing, communications, analytical sciences or a related degree
- People management experience
- Experience using Salesforce
- High energy and a strong team ethic
- Collaborative mindset
- Goal-oriented
- Have a demonstrated success at meeting targets
#LI-MG1The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.Senior Product Manager, Web Optimization
Zendesk is looking for a results-driven web optimization expert to improve the effectiveness of our website in driving customer acquisition. As the web optimization lead, you will develop a rigorous testing and experimentation framework, and conceive, scope and implement experimentation initiatives to improve the website user experience and drive conversion rate optimization.Your primary role is to identify key growth opportunities, and design, instrument and measure experiments that will materially improve the performance of the website. You must have a deep understanding of web experimentation methodology and a strong aptitude for data and analytics. You will drive tests from start to finish, working closely with visual UX designers, copywriters, marketing/sales ops, analytics and web developers to execute experiments. You are able to not only think strategically and provide business leadership, but also to manage every detail of the execution to ensure a successful outcome.Responsibilities:
- Manage the ongoing conversion rate optimization and personalization strategy for website, including ideation, planning, testing, optimization, reporting, and forecasting
- Champion a data-driven, test-and-learn approach to optimizing website user experience and customer acquisition
- Create testing framework and quarterly roadmaps, and manage schedule and resources to ensure milestones are delivered on time
- Perform in-depth data analysis to identify and propose high-impact testing opportunities
- Configure and execute tests and personalization in Optimizely
- Provide clear and concise communication of test plans, results, and recommendations to stakeholders and senior management
- Continually research and adopt industry best practices for website experimentation and optimization
Requirements:
- 5+ years working on conversion rate optimization, testing and personalization programs for B2B websites
- Track record of achieving statistically significant lift via conversion rate optimization at high growth B2B technology companies
- Demonstrated ability to envision the future state, test hypotheses, and synthesize facts and insights into concrete, actionable strategies and tactical plans
- Highly organized and autonomous, but also collaborative and able to work cross-functionally
- Advanced experience in Optimizely and Google Analytics, research tools like CrazyEgg and Pendo, 3rd-party data platforms like Clearbit and Demandbase, and related tools
- Exceptional problem solving and quantitative skills, and ability to concisely communicate data, context, and implications
- Experience with audience segmentation for testing purposes
- Experience with website optimization for international audience is a plus
- Working knowledge of HTML, JavaScript, and CSS
- Positive outlook, fun, flexible, and creative
- BA/BS in relevant field required
The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.Manager - Technical Talent Acquisition (EMEA)
Zendesk is looking for an experienced Talent Acquisition Manager, based in our Dublin office, to lead an 8 person team supporting significant technical hiring across multiple locations in EMEA.We would like you to play a pivotal role in guiding a newly formed, highly proficient team to deliver on our ambitious hiring plans that align to Zendesk’s’ continued growth strategy. You will partner with the local and global leadership team and have the ability to directly impact the success of the organisation that you support & help us build our brand in the market.You will
- Inspire, motivate and manage your team to ensure commitments, performance and standards of excellence as well as overall hiring needs are met.
- Design and execute recruiting strategies to identify and engage diverse new talent pools.
- Build a brand new EMEA-wide university program capable of delivering same.
- Possess strong execution capability, able to prioritize, devise action plans, negotiate for resources and support, drive collaboration and manage stakeholders.
- Have used data to influence all levels and all decision making develop leading-edge methods to attract diverse talent.
- Provide on the job coaching and mentoring to team members to develop our own talent and drive engagement.
- Own the relationship with multiple senior leaders across our offices in EMEA and champion a world class candidate and hiring manager experience.
- Drive the development of passive talent pipeline in niche areas as determined by market needs and business strategies.
- Continue to build our employer branding proposition through internal partnerships, hosted events and multiple external channels.
- Personally recruit senior level hires for the business.
You have
- 3+ year people mgt with 7+ years of full-cycle technical recruiting background.
- Strong analytical, problem solving, initiative, influencing, teamwork, business partnering and communication skills.
- Strong knowledge of domestic and European talent market including competition, supply & demand trends, education landscape and immigration or mobility expertise.
- A successful track record of building, managing and mentoring successful teams.
- A broad knowledge of, and experience with, external recruiting resources including social recruiting, branding and events.
- The ability to independently manage multiple competing priorities and to constantly re-prioritize - our team is in high demand!
- An extremely high sense of urgency and ability to work in fast-paced, ever-changing environment.
- BA/BS degree required.
#LI-RPOThe best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.Senior Manager Talent Acquisition Operations (Dublin)
The Senior Manager Talent Acquisition Operations will be responsible for the design, strategy, building, and execution of the programmatic and analytical strategies for the global Talent Acquisition function globally for Zendesk. They will serve as a key strategic advisor to the VP Global Recruiting as a member of the Recruiting Leadership Team and advise internal and external clients on global recruitment strategies.This role and their team will drive analytics and reporting, process design, tools, recruiting branding, training initiatives, background checks, compliance, and platforms including the Workday ATS, PhenomPeople CRM, Textio, social media tools and system reporting. In addition, this role supports Talent Acquisition leaders globally while ensuring a centralized but regionalized recruiting operations support model. The Senior Manager will ensure clear vision for use of recruitment tools/job postings and platform strategy as well as excellence in execution of recruitment solutions.Responsibilities
- Hire, manage and develop TA Operations staff
- Continuously collaborate with Leadership across the company on Talent Acquisition strategy and metrics
- Partner with Talent Acquisition leaders to set vision for recruiting data and solutions that define the next generation of system, tools and workflow needs
- Work with cross-functional partners (ie. Finance) to establish benchmarks for improving productivity and delivery against high-impact initiatives
- Support policy, process and programmatic initiatives across talent acquisition and other related functional areas including hiring plans and pre-boarding
- Design and maintain reporting & analytics approach and dashboards
- Oversee Vendor Management (job posting sites, database memberships, and sourcing tools)
- Drive strategy for Zendesk’s Employment Branding & Marketing (including social media)
- Continue to evolve overall Talent Acquisition journey map process & technology strategy and roadmap
- Provide insight and continuous improvement to existing systems and implementation of new tools (e.g. ATS, New Hire Onboarding, career site redesign, etc.)
- Identify areas of improvement to overall hiring process and streamline current approaches for optimal candidate and hiring manager experience
- Support the implementation of new Recruiter on-boarding, training, along with on-going learning and development initiatives across the team
- Internal Recruitment process optimization
- Help innovate and streamline our Employee Referral and Internal Mobility ProgramMaintain and oversee global compliance for numerous areas to include background checks, OFCCP, GDPR etc
Qualifications
- Along with demonstrated initiative, uncompromised integrity and a results-oriented mindset, the ideal candidate will have:
- Minimum of 5 years years of talent acquisition, staffing, or recruitment experience
- 3+ years of recruiting leadership experience in a Recruiting Ops capacity
- Strong analytical, reporting, and project management skill set with a significant ability to lead a team of recruitment operations team members in Analytics and Reporting, Candidate Experience, Account Management and Process as well as Systems and Technology
- Experience with data visualization tools such as Tableau, Visier, People Insight etc
- Ability to hire, develop and motivate, and provide vision
- Strategic thinker with analytical skills and experience partnering with senior leadership and clients on recruiting strategy and hiring initiatives
- Self-directed, detail-oriented problem solver with demonstrated experience in developing and improving processes
- Organized, efficient, and able to prioritize effectively
- Aptitude for learning new technologies quickly
- Enjoy working with people and love recruiting!
#LI-RPOThe best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.Enterprise Sales Development Representative, Outbound, UK&Ire
You're looking for your first break within Sales, or a chance to continue and grow your Sales career in the tech industry. We can help.Zendesk is the world’s leading Customer Support Platform and we are expanding quickly with a suite of products our customers love! We are looking for talented individuals to expand our footprint with key European brands, through strategic, creative, and innovative prospecting.We want you to develop and support you in a career to become a top sales professional in the future.We have fully-stocked kitchens, coffee on tap, keep sane working hours, all while still taking care of business. We believe in being ourselves on and off the job.You'll also get out of the office. We support you in gaining lots of experience working in the field by attending events and spending time developing your territory. You'll partner and learn first-hand from successful Account Executives.You will:
- Be a key member of the sales team and drive new business and deliver on the strategy for your region
- Be the face of the Zendesk brand, 100% focussed on creating a best-in-class customer experience
- Set up and manage your own outbound pipeline of contacts and accounts, which you partner with Account Executives to define
- Use creative and innovative prospecting techniques to work new and strategic accounts for your region
- Actively source new leads through social media.
- Generate high-value pipeline through both strategic and targeted prospecting into mid-market and large enterprise accounts.
- Maintain a high level of activity and be motivated to overachieve on daily, weekly & monthly targets and KPIs.
- Keep stakeholders updated on your progress.
You have:
- Passion to kick-start or continue a career in consultative sales
- Solid business experience (SaaS sales preferred), curious and customer-centric
- A proactive attitude towards finding solutions when faced with challenges
- A “Can Do” / “Winner” attitude, with a hunger and 'self-starter' drive to overachieve, succeed, and find solutions to challenges
- Excellent written and verbal communication skills
- Bachelor's or Master's degree is preferable
What it means to be part of the Zendesk team:
- Career in the fast lane: Zendesk's hyper growth creates more opportunities to progress faster. You will learn and be guided quickly to the next step in your career
- Giving back: We believe that volunteering our time and energy both improves the community and our camaraderie. We are very active in the local community and support worthwhile causes that employees are passionate about
- Fully stocked kitchens, sane working hours, weekly happy hours, and more. Check out #lifeatzendesk
#LI-PP1The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.Manager, Account Executives
Zendesk's Manager for the Emerging Market Account Executives will have full ownership and responsibility for managing team sales activities. You will play the key role in ensuring the achievement of significant revenue growth targets that support the company's objectives in a fast-paced and dynamic market.As an outstanding and experienced sales leader, you will develop and execute a multi-faceted sales strategy to gain market share and build the highest levels of customer and team satisfaction.Responsibilities
- Provide strong leadership, vision and direction for the sales team and broader Zendesk sales organization
- Continue to grow and lead a high-performing internal sales team
- Be accountable for the attainment of assigned new customer acquisition and financial performance targets
- Track and analyse sales activities to understand and capitalise on buying trends and patterns
- Maintain a high level of knowledge of Zendesk solutions while staying current in understanding the competitive landscape and industry trends
- Establish policies, processes and procedures that will ensure revenue growth
- Roll up your sleeves and do what is necessary for the customer and your team
Requirements
- Innovative and results-driven senior sales executive with strong software/tech sales experience, preferably with SaaS exposure
- Experience leading inside sales organisations in an SMB-focused, high-volume model
- Must have a proven track record of success, driving revenue growth against quota and increased profitability
- Must have deep experience in inside sales best practices and building, coaching and mentoring inside sales teams
- Ability to provide accurate forecasting and pipeline development and management
- Entrepreneurial and self-directed with a passion to succeed
- A creative, out of the box thinker
- Must be analytical and metrics driven through all stages of the sales cycle
#LI-JM1The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.Outbound Research Representative - German speaking
Zendesk is looking for an energetic and motivated recent graduate to join our Marketing team as an Outbound Research Representative.This role will provide you with a unique chance to kick-start a career in Marketing or Sales in a fast paced SaaS environment.Your main responsibility in this role will be to help research potential customers and target businesses that would benefit from the suite of products Zendesk can provide.What you get to do every day:
- Ensure data-integrity through regular de-duplication and clean-up procedures
- Communicate regularly with the Sales Development, Marketing, Sales Operations, and Sales Enterprise Teams
- Build out accounts and contacts in Salesforce
- Provide additional support that the Marketing and Sales Development teams may need
- Build up experience working in a Multicultural team serving markets in Europe, Middle East and Africa
- Focus on building a great team environment for a fun and energetic atmosphere
- As you progress in the role you will get the opportunity to provide a fantastic first impression to prospects and customers while assisting the team on building a pipeline for Marketing and Sales
What you bring to the role:
- Pursuing a BS/BA or a recent graduate
- Demonstrated success at meeting targets
- High energy and strong team ethic
- Goal oriented
- Experienced using Salesforce (bonus points)
- Self-motivation
Requirement:
- Fluent/Native level English and German required
#LI-MG1The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.Regional Solution Consultant - DACH, Russia & CEE (Dublin Office)
Who we are:Zendesk helps companies create better relationships with their customers. We do this by focussing not only on our amazing products, but also on building our amazing teams! We continue to grow at a rapid rate, and race towards our $1bn yearly revenue goal. We're hiring across all areas, especially in our EMEA Sales team, and so we need to expand our SC team to keep up! We're looking for a new team member with to preferably be based in either our London or Dublin office, open to discussion for Cologne base.We're now a multi-product company, so, whether your background lies in Customer Experience, Contact Centre, CRM, BI/Analytics, Chat, or other enterprise software solutions, we'd love to hear from you.We're looking for new pre-sales experts to support our sales teams within our EMEA regions. The right experience within Solution Consulting, as well as the appropriate language skills, will be key to you being successful.What will you do?The SC is a key member of the sales team. Working alongside our Account Executives your role is very clear: to win the technical product selection. As such, you'll be doing everything you would expect to see in a pre-sales environment: discovery, value based demos, Proof of Concepts, ROI analysis, and more. You'll work with a wide variety of customers: large and small and across multiple verticals. You'll be equally at home delivering remote demos or in front of a boardroom full of execs.You'll be a pre-sales professional who is highly technical and engaging in customer facing situations as well as amongst colleagues. Your current employer will definitely be sorry to see you leave! We are looking for professionals who wants to join an environment where qualified opportunities are presented to your team for collaboration and expertise.Finally, working from early stage meetings through to final presentations, you'll definitely be a professional plate spinner!Required:
- End to end presales/ solutions consulting discovery on high net worth deals
- Fluency in English and German (to business-level; written and verbal). Fluent Russian would be a super nice to have but not essential
- Integration Architect exposure with an in depth knowledge of corporate and enterprise platforms
- Experience mapping RFI/RFP requirements to software solutions
- Experience scoping, managing and executing customer pilots and Proof of Concepts
- Ability to collaborate across the business where required
- High level of skill around integrating SaaS applications
- Cloud service experience
- Willing to travel
- Previous consulting experience implementing enterprise class software solutions
- In-depth knowledge of either CX solutions, Customer Service Software, ITSM, data warehousing & business intelligence
- Obvious passion and people skills
#LI-JL1The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.Sales Development Representative, UKI Market
You're looking for your first break within Sales, or a chance to continue and grow your Sales career in the tech industry. We can help.Zendesk is the world’s leading Customer Support Platform and we are expanding quickly with a suite of products our customers love! We are looking for talented individuals to expand our footprint with key European brands, through strategic, energetic, and innovative prospecting.We want you to develop and support you in a career to become a top sales professional.We have fully-stocked kitchens, coffee on tap, keep sane working hours, all while still taking care of business. We believe in being ourselves on and off the job.You'll also get out of the office. We support you in gaining lots of experience working in the field by attending events and spending time developing your territory. You'll partner and learn first-hand from successful Account Executives.You will:
- Be a key member of the sales team and drive new business and deliver on the strategy for your region
- Manage a busy inbound pipeline of leads and provide a top class customer experience
- Use creative and innovative prospecting into both cold accounts as well as into new groups and divisions of existing Zendesk customers
- Generate high-value pipeline through both strategic and targeted prospecting into start-ups, unicorn businesses and large corporate organisations
- Show creativity will flourish naturally in a Zen environment, actively source new leads through the use of social tools. We want your brains! Just not literally
- Be motivated to overachieve on daily, weekly & monthly targets and KPI’s
- Be the face of the brand, 100% focussed on creating a best-in-class customer experience
You have:
- Passion to kick-start or continue a career in consultative sales
- Solid business experience (SaaS sales preferred), curious and customer-centric
- A “Can Do” / “Winner” attitude, with a hunger and 'self-starter' drive to overachieve and succeed
- Excellent written and verbal communication skills
- Bachelor's or Master's degree is preferable
What it means to be part of the Zendesk team:
- Career in the fast lane: Zendesk's hyper growth creates more opportunities to progress faster. You will learn and be guided quickly to the next step in your career
- Giving back: We believe that volunteering our time and energy both improves the community and our camaraderie. We are very active in the local community and support worthwhile causes that employees are passionate about
- Fully stocked kitchens, sane working hours, weekly happy hours, and more. Check out #lifeatzendesk
#LI-PP1The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.Senior Account Executive, Germany
We are seeking a high-performing Senior Account Executive who is responsible for creating, managing and closing opportunities within a territory. This person must demonstrate all the behaviors associated with a high performance sales culture, specifically prospecting for new business, upsell and cross-sell within our extensive install base and delivering results against a quota.Responsibilities:
- Exceed activity, pipeline, and revenue goals on a quarterly basis
- Continually build pipeline of new business, upsell, and cross-sell opportunities
- Become an expert on Zendesk’s products and conduct discovery calls, presentations, and demos with prospects and customers
- Develop and manage relationships with prospects and accounts in your territory
- Demonstrate and sell value to key stakeholders within the accounts during fast moving as well as complex sales cycles
- Work in a team-selling environment with an experienced Strategic Account Executive and apply appropriate resources to opportunities.
- Track all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce
Requirements:
- Experience selling to director/VP level leaders
- 5+ years of software selling experience; SaaS experience preferred
- Outbound prospecting experience a plus
- Consistent track record of success vs quota
- Fluency in German and English
- Technically savvy; thorough understanding of a related technology
- Proficiency using Salesforce.com
- Skilled in virtual presentations, online web demos, remote sales processes
- Exceptional verbal and written communication skills
#LI-KG2The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.SMB Account Executive - Nordic language speaking
This is an amazing early-career opportunity to earn your stripes driving revenue against a SaaS quota for both new and expansion sales. We’re looking for a motivated self-starter who has a consultative sales approach, provides an outstanding customer experience and offers polished presentation skills. You'll be single-handedly managing an inbound and outbound pipeline of sales opportunities across a very large customer base.Responsibilities:
- Quickly gain a strong understanding of the Zendesk platform and customer needs in order to troubleshoot and rapidly resolve inquiries
- Be the voice of the small business customer - understand their needs and make them into heroes
- Respond to high volumes of inbound calls and emails from new and existing customers
- Learn and deliver high-impact product demos within weeks of joining
Requirements:
- SMB sales experience, preferably in multi-tenant SaaS
- Experience selling in the Nordic market
- Exceptional organisational, presentation, and communication skills- both verbal and written, with the ability to multi-task a high volume of opportunities at all times
- Fluent in English plus one other Nordic language
- Ability to thrive in a startup environment - you move quickly, think strategically and are superb at tactical execution
#LI-PP1The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.SMB Account Executive - Norwegian Speaking
This is an amazing early-career opportunity to earn your stripes driving revenue against a SaaS quota for both new and expansion sales. We’re looking for a motivated self-starter who has a consultative sales approach, provides an outstanding customer experience and offers polished presentation skills. You'll be single-handedly managing an inbound and outbound pipeline of sales opportunities across a very large customer base.Responsibilities:
- Quickly gain a strong understanding of the Zendesk platform and customer needs in order to troubleshoot and rapidly resolve inquiries
- Be the voice of the small business customer - understand their needs and make them into heroes
- Respond to high volumes of inbound calls and emails from new and existing customers
- Learn and deliver high-impact product demos within weeks of joining
Requirements:
- SMB sales experience, preferably in multi-tenant SaaS
- Experience selling in the Nordic market
- Exceptional organisational, presentation, and communication skills- both verbal and written, with the ability to multi-task a high volume of opportunities at all times
- Fluent in English and Norwegian
- Ability to thrive in a startup environment - you move quickly, think strategically and are superb at tactical execution
#LI-PP1The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.SMB Account Executive, Eastern European language speaking
This is an amazing early-career opportunity to earn your stripes driving revenue against a SaaS quota for both new and expansion sales. We’re looking for a motivated self-starter who has a consultative sales approach, provides an outstanding customer experience and offers polished presentation skills. You'll be single-handedly managing an inbound and outbound pipeline of sales opportunities across a large customer base.You will:
- Quickly gain a strong understanding of the Zendesk platform and customer needs in order to troubleshoot and rapidly resolve inquiries
- Be the voice of the small business customer - understand their needs and make them into heroes
- Respond to high volumes of inbound calls and emails from new and existing customers
- Learn and deliver high-impact product demos within weeks of joining
You have:
- A minimum of 1-2 years of SMB sales experience, preferably with a multi-tenant SaaS solution
- Fluency in English and Czech
- Exceptional organisational, presentation, and communication skills (both verbal and written)
- The ability to successfully manage a high volume of opportunities at all times
- The ability to thrive in a startup environment - you move quickly, think strategically and are superb at tactical execution
#LI-PP1The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.SMB Sales Development Representative - Danish speaking
You're looking for your first break within Sales, or a chance to continue and grow your Sales career in the tech industry. We can help!Zendesk is the world’s leading Customer Support Platform and we are expanding quickly with a suite of products our customers love! We are looking for talented individuals to expand our footprint with key European brands, through strategic, energetic, and innovative prospecting.We want you to develop and support you in a career to become a top sales professional in the future.We have fully-stocked kitchens, coffee on tap, keep sane working hours, all while still taking care of business. We believe in being ourselves on and off the job.You'll also get out of the office. We support you in gaining lots of experience working in the field by attending events and spending time developing your territory. You'll partner and learn first-hand from successful Account Executives.You will:
- Be a key team member of the sales team and drive new business and deliver on the strategy for your region
- Manage a busy inbound pipeline of leads and provide a top class customer experience
- Use creative and innovative prospecting into both cold accounts as well as into new groups and divisions of existing Zendesk customers
- Generate high-value pipeline through both strategic and targeted prospecting into start-ups and unicorn businesses.
- Show creativity will flourish naturally in a Zen environment, actively source new leads through the use of social tools. We want your brains! Just not literally
- Be motivated to overachieve on daily, weekly & monthly targets and KPI’s
- Be the face of the brand, 100% focussed on creating a best-in-class customer experience
You have:
- Passion to kick-start or continue a career in consultative sales
- Solid business experience (SaaS sales preferred), curious and customer-centric
- A “Can Do” / “Winner” attitude, with a hunger and 'self-starter' drive to overachieve and succeed
- Excellent written and verbal communication skills
- Bachelor's or Master's degree is preferable
- Native/Fluent Danish and English required
What it means to be part of the Zendesk team:
- Career in the fast lane: Zendesk's hyper growth creates more opportunities to progress faster. You will learn and be guided quickly to the next step in your career
- Giving back: We believe that volunteering our time and energy both improves the community and our camaraderie. We are very active in the local community and support worthwhile causes that employees are passionate about
- Fully stocked kitchens, sane working hours, weekly happy hours, and more. Check out #lifeatzendesk
#LI-PP1The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.SMB Sales Development Representative - French speaking
You're looking for your first break within Sales, or a chance to continue and grow your Sales career in the tech industry. We can help!Zendesk is the world’s leading Customer Support Platform and we are expanding quickly with a suite of products our customers love! We are looking for talented individuals to expand our footprint with key European brands, through strategic, energetic, and innovative prospecting.We want you to develop and support you in a career to become a top sales professional in the future.We have fully-stocked kitchens, coffee on tap, keep sane working hours, all while still taking care of business. We believe in being ourselves on and off the job.You'll also get out of the office. We support you in gaining lots of experience working in the field by attending events and spending time developing your territory. You'll partner and learn first-hand from successful Account Executives.You will:
- Be a key team member of the sales team and drive new business and deliver on the strategy for your region
- Manage a busy inbound pipeline of leads and provide a top class customer experience
- Use creative and innovative prospecting into both cold accounts as well as into new groups and divisions of existing Zendesk customers
- Generate high-value pipeline through both strategic and targeted prospecting into start-ups and unicorn businesses.
- Show creativity will flourish naturally in a Zen environment, actively source new leads through the use of social tools. We want your brains! Just not literally
- Be motivated to overachieve on daily, weekly & monthly targets and KPI’s
- Be the face of the brand, 100% focussed on creating a best-in-class customer experience
You have:
- Passion to kick-start or continue a career in consultative sales
- Solid business experience (SaaS sales preferred), curious and customer-centric
- A “Can Do” / “Winner” attitude, with a hunger and 'self-starter' drive to overachieve and succeed
- Excellent written and verbal communication skills
- Bachelor's or Master's degree is preferable
- Native/Fluent French and English required
What it means to be part of the Zendesk team:
- Career in the fast lane: Zendesk's hyper growth creates more opportunities to progress faster. You will learn and be guided quickly to the next step in your career
- Giving back: We believe that volunteering our time and energy both improves the community and our camaraderie. We are very active in the local community and support worthwhile causes that employees are passionate about
- Fully stocked kitchens, sane working hours, weekly happy hours, and more. Check out #lifeatzendesk
#LI-PP1The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.SMB Sales Development Representative - German speaking
You're looking for your first break within Sales, or a chance to continue and grow your Sales career in the tech industry. We can help!Zendesk is the world’s leading Customer Support Platform and we are expanding quickly with a suite of products our customers love! We are looking for talented individuals to expand our footprint with key European brands, through strategic, energetic, and innovative prospecting.We want you to develop and support you in a career to become a top sales professional in the future.We have fully-stocked kitchens, coffee on tap, keep sane working hours, all while still taking care of business. We believe in being ourselves on and off the job.You'll also get out of the office. We support you in gaining lots of experience working in the field by attending events and spending time developing your territory. You'll partner and learn first-hand from successful Account Executives.You will:
- Be a key team member of the sales team and drive new business and deliver on the strategy for your region
- Manage a busy inbound pipeline of leads and provide a top class customer experience
- Use creative and innovative prospecting into both cold accounts as well as into new groups and divisions of existing Zendesk customers
- Generate high-value pipeline through both strategic and targeted prospecting into start-ups and unicorn businesses.
- Show creativity will flourish naturally in a Zen environment, actively source new leads through the use of social tools. We want your brains! Just not literally
- Be motivated to overachieve on daily, weekly & monthly targets and KPI’s
- Be the face of the brand, 100% focussed on creating a best-in-class customer experience
You have:
- Passion to kick-start or continue a career in consultative sales
- Solid business experience (SaaS sales preferred), curious and customer-centric
- A “Can Do” / “Winner” attitude, with a hunger and 'self-starter' drive to overachieve and succeed
- Excellent written and verbal communication skills
- Bachelor's or Master's degree is preferable
- Native/Fluent German and English required
What it means to be part of the Zendesk team:
- Career in the fast lane: Zendesk's hyper growth creates more opportunities to progress faster. You will learn and be guided quickly to the next step in your career
- Giving back: We believe that volunteering our time and energy both improves the community and our camaraderie. We are very active in the local community and support worthwhile causes that employees are passionate about
- Fully stocked kitchens, sane working hours, weekly happy hours, and more. Check out #lifeatzendesk
#LI-PP1The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.SMB Sales Development Representative - Russian speaking
You're looking for your first break within Sales, or a chance to continue and grow your Sales career in the tech industry. We can help!Zendesk is the world’s leading Customer Support Platform and we are expanding quickly with a suite of products our customers love! We are looking for talented individuals to expand our footprint with key European brands, through strategic, energetic, and innovative prospecting.We want you to develop and support you in a career to become a top sales professional in the future.We have fully-stocked kitchens, coffee on tap, keep sane working hours, all while still taking care of business. We believe in being ourselves on and off the job.You'll also get out of the office. We support you in gaining lots of experience working in the field by attending events and spending time developing your territory. You'll partner and learn first-hand from successful Account Executives.You will:
- Be a key team member of the sales team and drive new business and deliver on the strategy for your region
- Manage a busy inbound pipeline of leads and provide a top class customer experience
- Use creative and innovative prospecting into both cold accounts as well as into new groups and divisions of existing Zendesk customers
- Generate high-value pipeline through both strategic and targeted prospecting into start-ups and unicorn businesses.
- Show creativity will flourish naturally in a Zen environment, actively source new leads through the use of social tools. We want your brains! Just not literally
- Be motivated to overachieve on daily, weekly & monthly targets and KPI’s
- Be the face of the brand, 100% focussed on creating a best-in-class customer experience
You have:
- Passion to kick-start or continue a career in consultative sales
- Solid business experience (SaaS sales preferred), curious and customer-centric
- A “Can Do” / “Winner” attitude, with a hunger and 'self-starter' drive to overachieve and succeed
- Excellent written and verbal communication skills
- Bachelor's or Master's degree is preferable
- Native/Fluent Russian and English required
What it means to be part of the Zendesk team:
- Career in the fast lane: Zendesk's hyper growth creates more opportunities to progress faster. You will learn and be guided quickly to the next step in your career
- Giving back: We believe that volunteering our time and energy both improves the community and our camaraderie. We are very active in the local community and support worthwhile causes that employees are passionate about
- Fully stocked kitchens, sane working hours, weekly happy hours, and more. Check out #lifeatzendesk
#LI-PP1The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.SMB Sales Development Representative - Dutch speaking
You're looking for your first break within Sales, or a chance to continue and grow your Sales career in the tech industry. We can help!Zendesk is the world’s leading Customer Support Platform and we are expanding quickly with a suite of products our customers love! We are looking for talented individuals to expand our footprint with key European brands, through strategic, energetic, and innovative prospecting.We want you to develop and support you in a career to become a top sales professional in the future.We have fully-stocked kitchens, coffee on tap, keep sane working hours, all while still taking care of business. We believe in being ourselves on and off the job.You'll also get out of the office. We support you in gaining lots of experience working in the field by attending events and spending time developing your territory. You'll partner and learn first-hand from successful Account Executives.You will:
- Be a key team member of the sales team and drive new business and deliver on the strategy for your region
- Manage a busy inbound pipeline of leads and provide a top class customer experience
- Use creative and innovative prospecting into both cold accounts as well as into new groups and divisions of existing Zendesk customers
- Generate high-value pipeline through both strategic and targeted prospecting into start-ups and unicorn businesses.
- Show creativity will flourish naturally in a Zen environment, actively source new leads through the use of social tools. We want your brains! Just not literally
- Be motivated to overachieve on daily, weekly & monthly targets and KPI’s
- Be the face of the brand, 100% focussed on creating a best-in-class customer experience
You have:
- Passion to kick-start or continue a career in consultative sales
- Solid business experience (SaaS sales preferred), curious and customer-centric
- A “Can Do” / “Winner” attitude, with a hunger and 'self-starter' drive to overachieve and succeed
- Excellent written and verbal communication skills
- Bachelor's or Master's degree is preferable
- Native Dutch and business level English required
What it means to be part of the Zendesk team:
- Career in the fast lane: Zendesk's hyper growth creates more opportunities to progress faster. You will learn and be guided quickly to the next step in your career
- Giving back: We believe that volunteering our time and energy both improves the community and our camaraderie. We are very active in the local community and support worthwhile causes that employees are passionate about
- Fully stocked kitchens, sane working hours, weekly happy hours, and more. Check out #lifeatzendesk
#LI-PP1The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.SMB Sales Development Representative - Norwegian speaking
You're looking for your first break within Sales, or a chance to continue and grow your Sales career in the tech industry. We can help!Zendesk is the world’s leading Customer Support Platform and we are expanding quickly with a suite of products our customers love! We are looking for talented individuals to expand our footprint with key European brands, through strategic, energetic, and innovative prospecting.We want you to develop and support you in a career to become a top sales professional in the future.We have fully-stocked kitchens, coffee on tap, keep sane working hours, all while still taking care of business. We believe in being ourselves on and off the job.You'll also get out of the office. We support you in gaining lots of experience working in the field by attending events and spending time developing your territory. You'll partner and learn first-hand from successful Account Executives.You will:
- Be a key team member of the sales team and drive new business and deliver on the strategy for your region
- Manage a busy inbound pipeline of leads and provide a top class customer experience
- Use creative and innovative prospecting into both cold accounts as well as into new groups and divisions of existing Zendesk customers
- Generate high-value pipeline through both strategic and targeted prospecting into start-ups and unicorn businesses.
- Show creativity will flourish naturally in a Zen environment, actively source new leads through the use of social tools. We want your brains! Just not literally
- Be motivated to overachieve on daily, weekly & monthly targets and KPI’s
- Be the face of the brand, 100% focussed on creating a best-in-class customer experience
You have:
- Passion to kick-start or continue a career in consultative sales
- Solid business experience (SaaS sales preferred), curious and customer-centric
- A “Can Do” / “Winner” attitude, with a hunger and 'self-starter' drive to overachieve and succeed
- Excellent written and verbal communication skills
- Bachelor's or Master's degree is preferable
- Native/Fluent Norwegian and English required
What it means to be part of the Zendesk team:
- Career in the fast lane: Zendesk's hyper growth creates more opportunities to progress faster. You will learn and be guided quickly to the next step in your career
- Giving back: We believe that volunteering our time and energy both improves the community and our camaraderie. We are very active in the local community and support worthwhile causes that employees are passionate about
- Fully stocked kitchens, sane working hours, weekly happy hours, and more. Check out #lifeatzendesk
#LI-PP1The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.SMB Sales Development Representative - Swedish speaking
You're looking for your first break within Sales, or a chance to continue and grow your Sales career in the tech industry. We can help!Zendesk is the world’s leading Customer Support Platform and we are expanding quickly with a suite of products our customers love! We are looking for talented individuals to expand our footprint with key European brands, through strategic, energetic, and innovative prospecting.We want you to develop and support you in a career to become a top sales professional in the future.We have fully-stocked kitchens, coffee on tap, keep sane working hours, all while still taking care of business. We believe in being ourselves on and off the job.You'll also get out of the office. We support you in gaining lots of experience working in the field by attending events and spending time developing your territory. You'll partner and learn first-hand from successful Account Executives.You will:
- Be a key team member of the sales team and drive new business and deliver on the strategy for your region
- Manage a busy inbound pipeline of leads and provide a top class customer experience
- Use creative and innovative prospecting into both cold accounts as well as into new groups and divisions of existing Zendesk customers
- Generate high-value pipeline through both strategic and targeted prospecting into start-ups and unicorn businesses.
- Show creativity will flourish naturally in a Zen environment, actively source new leads through the use of social tools. We want your brains! Just not literally
- Be motivated to overachieve on daily, weekly & monthly targets and KPI’s
- Be the face of the brand, 100% focussed on creating a best-in-class customer experience
You have:
- Passion to kick-start or continue a career in consultative sales
- Solid business experience (SaaS sales preferred), curious and customer-centric
- A “Can Do” / “Winner” attitude, with a hunger and 'self-starter' drive to overachieve and succeed
- Excellent written and verbal communication skills
- Bachelor's or Master's degree is preferable
- Native/Fluent Swedish and English required
What it means to be part of the Zendesk team:
- Career in the fast lane: Zendesk's hyper growth creates more opportunities to progress faster. You will learn and be guided quickly to the next step in your career
- Giving back: We believe that volunteering our time and energy both improves the community and our camaraderie. We are very active in the local community and support worthwhile causes that employees are passionate about
- Fully stocked kitchens, sane working hours, weekly happy hours, and more. Check out #lifeatzendesk
#LI-PP1The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.Solution Developer, EMEA (Dublin office)
This role is the perfect next step in your career with an exciting and growing software business. The worlds of pre-sales, technical architecture, development or implementation are just some of the options that could be open to you in the future.We are looking for a developer to work closely with our pre-sales team in EMEA, developing web UI and back end applications to demonstrate the power and flexibility and extensibility of the Zendesk solution. You will work closely with the team to understand and translate business rules into detailed requirements and technical designs. You'll be responsible for the design, development, coding, testing and debugging of code and applications.This role will include hands-on new development as well as support, maintenance or enhancement of existing applications.You are the perfect match if you:
- Have been building, tweaking and extending web sites and apps for at least 3 years, preferably for enterprise level products
- Possess strong problem-solving skills with an ability to deliver on time and work with minimal supervision
- Have a strong understanding of the full software development lifecycle
- Work and strive to deliver a quality product and create happy customers
- Have been performing spot-on troubleshooting, and solving problems in a highly technical customer focused service environment
- Understand internal product road maps to determine solution gaps that can be solved with custom applications. You’ll also be able to interface with product management to provide necessary feedback
- Have experience developing and testing integrated, web based applications using multiple coding languages
Technical Requirements:
- Very strong JavaScript/jquery including web services and ability to stub out web services
- Experience with Ruby and Ruby on Rails OR the desire to learn
- Proficient in some or all of the following: Java, Jasper, XML, JSON, AJAX, CGI, DHTML, SQL, JSP
- Other transferable programming expertise: python, perl, php
- Expert experience using HTML/CSS to create table-less responsive websites that adhere to web standards
- Some experience of database design & extensibility would be a bonus!
- DOM (events, traversing, memory management), DHTML, and at least one client side JavaScript library (jQuery, YUI, Prototype, Dojo, Mootools)
- Experience with cross-platform, cross-browser development
- Willingness/interest to learn enough iOS/Xcode and Android to prototype apps leveraging Zendesk's Mobile SDK
We realise this is a long list of asks, and we would encourage you to apply anyway if you don't quite meet all of the criteria!#LI-JL1The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.Strategic Account Executive, UK
We are an upbeat and disruptive business that takes great pride in what we do, and the impact we have on businesses. We also care tremendously about the way our employees feel about us. It's why they love to work here - check out Glassdoor and see for yourself.Be part of something special. Our territories are unsaturated, we’re growing at over 50% YoY and we are a recognised leader in the customer engagement space.Our rare set up means that you won’t just be a passenger on our amazing journey… you’ll be up front in the driving seat. You prioritise your time, you choose how to focus your time and you are in control of your sales destiny. In return, we'll reward you with fantastic earning potential and the chance to make a huge impact.We’re seeking a high performing Strategic Account Executive who will have the exciting opportunity to build mind share and adoption within Zendesk's top customers. You will drive sales execution with these accounts by establishing executive level relationships, nurturing existing relationships and creating additional adoption. This requires collaborating with and coordinating the Zendesk Executive Team and subject matter experts.You will be responsible for top line revenue growth and overall customer adoption. The ideal candidate will possess both a business background that enables them to engage at the CXO level as well as a sales background that enables them to easily interact with enterprise customers and operational experience on how to get deals done. He/she should also have a demonstrated ability to think strategically about business, product and technical challenges with the ability to build and convey compelling value propositions.Responsibilities
- Manage and develop a subset of Zendesk top accounts
- Create new relationships and close new business throughout each organisation
- Establish C-level executive sponsorship
- Coordinate account planning activity across account base
- Develop strategy and objectives for each account in order to align and facilitate best practise for each and every use case and to predict the quantify expansion opportunity
- Coordinate Zendesk stakeholders, industry and subject matter experts as well as executive
- Ultimate point of accountability for all customer issues & opportunities, communicating & escalating, when needed, to the Zendesk executive team
- Follow Zendesk sales process, tracking all critical activities & ensuring a thorough understanding of the status of a deal at every stage of the process
- Effectively advise & influence customers through consultative selling techniques & relevant marketing campaigns
Requirements
- Bachelors degree
- Experience selling to VP & C level executives
- 6+ years of software selling experience; SaaS experience preferred
- Track record of success selling into mid-market & enterprise companies
- Consistent track record of success with 6 figure deals
- Experience managing & closing complex sales-cycles using solution selling techniques
- Track record of over-achieving quota (top 10% in your company)
- Strong interpersonal & presentation skills.
- Exceptional verbal & written communication skills.
- Willingness to travel
#LI-JM1The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.Product Security Manager
Are you passionate about Application Security? Do you enjoy building great teams, and are you experienced at designing creative approaches to scale security through automation and communication?Do you believe that engineers need tools and education so they can be empowered to make good security decisions? Can you build and develop a dynamic team where our 130k+ customers count on us for protecting their data? If so, join us as a leader on Zendesk’s Global Product Security Team!At Zendesk Security we believe that security is everyone’s responsibility and that security decisions must be simple. When our customers or employees face options, we strive to make the secure option the easiest way of achieving their goals. As a leader in our organization you will utilize both your leadership and technical expertise to guide and enable our teams of talented security engineers. You’ll provide coaching and mentorship to a team with a focused mission - building the most trustworthy and secure business software out there.On the Zendesk Product Security Team we develop and build processes that allow Zendesk Engineering to make the right, secure decisions for our customers. We partner with our engineers to prioritize security during the entire software development life cycle and provide them tools and programs to do so including a mature bug bounty program, a security champions program, security reviews, static/dynamic testing tooling and vulnerability management.What you get to do every day:
- Manage and build our EMEA Product Security organization
- Hire and recruit the best to help us secure all customer facing applications, including web and mobile technologies
- Partner with Zendesk Engineering to design and implement processes to review software design from a security perspective
- Partner with Zendesk Engineering to drive improved security controls across the Zendesk product portfolio
- Work in a team-oriented, fast-paced, flexible environment
What you bring to the role:
- A few years experience managing people across one or more teams
- Previous experience as an application security engineer, ideally working to support product teams in a SAAS environment
- Experience mentoring staff from junior to senior levels
- Experience with agile development processes, working in a fast-paced environment with continuous integration and continuous deployment.
- Excellent problem solving skills
- Great verbal and written communication skills
Preferred background (any of the below would be valuable):
- Experience in partnering across global organizations to drive changes into other teams
- Experience with Static Analysis (SAST) and Software Composition Analysis (SCA) / Dependency Management tools
- Knowledge of modern web application technologies including their security threats and vulnerabilities
- Experience reproducing web application vulnerabilities and documenting with clear, minimized reproduction steps
- Ability to work on multiple projects/tasks at once - balancing and prioritizing work appropriately
- Bachelor's degree in Computer Science or other relevant focus of study
- Security certifications such as OSCP, GWEB, GPEN, GWAPT,, CISSP, GSEC, etc. is a plus.
The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.
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