Job Openings

• Accounting, Finance & Legal
  Order Operations Analyst
  Zendesk is looking for a dynamic person that is excited to learn more about the world of deals and contracts. As an Order Operations Specialist, you will help support sales reps in our Quote to Service Order process and ensure deals align with corporate strategies and will pass Finance audits.
  
  
  Responsibilities
  • Guide sales reps through the deal flow process from Quote to Service Order
  • Act as a trusted advisor to quota-bearing sales reps and help them craft Service Orders
  • Ensure that all deals align with corporate strategies and will pass Finance audits
  • Collaborate with global teammates in different time zones and cross-functional stakeholders across the company (Sales, Sales Operations, Finance, Legal)
  • Build and maintain strong relationships and communication with cross-functional teams
  • Ensure smooth transitions of information and documentation between Sales, Sales Operations, Finance Operations, Legal, and Commissions
  • Partner with sales reps on Quote and Service Order best practices and help them ensure deals are prepared correctly for processing
  • Under guidance of senior team members, work on ad-hoc projects & analysis (e.g. system testing for new SKU implementations, metrics analysis, etc.)
  Requirements
  • Experience working closely with quota bearing sales reps
  • Ability to stay organised and easily manage multiple deals and tasks simultaneously for multiple stakeholders
  • Strong analytical skills
  • Ability to think fast and flexibly adapt to the situation
  • Able to work in unstructured environments but can adapt to processes quickly
  • Ability to work well with people in different departments and try to understand their viewpoint
  • Commitment to excellent customer service
  • We want to treat our customers as if you would treat a guest in your own home.
  • You’re able to plan, organise, and prioritise work - this role wears many hats!
  • Ability to work independently
  • Excellent communication skills & experience in building relationships with and collaborating with cross-functional teams
  • Experience with Salesforce is required
  • Experience working with G-Suite Sheets, Docs, and Slides preferred
  • Experience with ZQuotes (Zuora) and Conga also a plus
  #LI-JM1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Collections Specialist
  About us:
  We are an upbeat and disruptive business that takes great pride in what we do, and the impact we have on businesses. We also care tremendously about the way our employees feel about us. It's why they love to work here - check out Glassdoor and see for yourself.
  
  
  We are a recognised leader in the customer engagement space, we’re growing at over 50% YoY, and our solution set continues to evolve, allowing us to support the most disruptive, complex and challenging businesses in EMEA.
  
  
  Job overview:
  To be our successful Senior Collections Specialist, you'll be someone who is highly-organized, self-motivated, and have a proven capability of prioritizing multiple responsibilities while meeting goals and strict deadlines. Joining our team you are a key contributor to an exciting, dynamic, and fast-growing organization. You'll be someone with a super positive personality and a strong desire to help strengthen our collection process to scale with the company’s long-term goals.
  
  
  Day to day, you will be primarily responsible for the collection activities of customer accounts. You are someone who prides themselves on excellent communication and social skills. You love partnering with cross functional areas of the business in identify the root causes of payment delays and providing business solutions to prevent future issues. You must have a proven track record of managing a large and complex portfolio of accounts and enjoy developing operational improvements.
  
  
  Responsibilities:
  • Perform outbound collections activities on global customer accounts including following up with customers via phone and email to resolve overdue balances and obtain payment commitments
  • Work with sales, revenue operations, and customers to resolve billing issues
  • Proactively monitor aging to recommend customer accounts for suspension
  • Utilize systems to actively contact customers regarding account transactions and document customer interactions in collections platform
  • Researches and resolves with the customer any issues regarding payments. Contact customers in regards to unapplied payments and ensures proper application of payments.
  • Assist with tax withholdings process
  • Maintain acceptable performance against established department metrics on a consistent basis
  • Aid in the mentoring and development of staff
  • Participate in and support system improvements and focus on streamlining the collection process
  • Quickly resolve customer inquiries regarding payments and question on their accounts
  Items we are looking for in your CV and will be assessing you on include:
  • 5+ years of collections experience in high tech industry
  • Exceptional communication and social skills both written and verbal
  • Focus on best in class customer service to internal and external customers
  • Highly self-motivated, flexible and able to change priorities
  • Enjoys a fast-paced learning environment and has an ability to understand processes end to end
  • Strong Excel skills (VLOOKUP, Pivot tables, formulas)
  • Strong analytical and problem-solving skills
  • Superior organizational skills with excellent attention to detail
  • NetSuite and Zoura experience a plus
  • Order-to-cash business process management a nice to have
  • Experience in customer payment portals, essential
  • English fluency required and ideally an additional language
  #LI-JL1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Creative
  Lead Product Designer
  If you are passionate about design and interested in helping us visualize the future of Zendesk, we would love to hear from you.
  
  
  You will be an integral part of the design team in EMEA working closely with other designers, product managers, engineers, UX researchers to optimise and grow concepts through design exploration, ideation and user validation. The role is based in Montpellier or Dublin.
  
  
  
  
  DESCRIPTION
  At Zendesk, the design culture starts with our three Danish co-founders and flows outward into every aspect of the organization. From the Scandinavian aesthetic of our workspace, to the way we capture, work and create - design is a part of everyday life at Zendesk. As a Product Design team we believe in a collaborative working style with a bias towards rapid prototyping, experimentation and a strong curiosity for our customers and their needs.
  
  
  
  
  WHAT WE’RE LOOKING FOR:
  You are Design Lead with a proven track record of managing the design process, communicating with partners and understanding the customer voice. You collaborate with the team, inspire through conversation and design with the user in mind. You’re curious about emerging tools and technologies but you’ve also mastered your own workflow and know when to capture the appropriate inputs. You know how to build trust with colleagues and can use radical candor when it’s needed.
  
  
  You possess a portfolio that demonstrates excellence in visual design as well a capacity to solve user experience challenges with simple, empathetic and honest solutions. You will be an important part of our global creative team which spans the disciplines of product design, user research, brand, UX writing and storytelling.
  
  
  What you get to do every day:
  • Act as a conduit between the Product, Design and Engineering teams to solve complex interaction problems, humanize product ideas and develop these ideas into elegant application design
  • Build relationships with Product Managers and Engineers
  • Produce and facilitate design thinking sessions
  • Identify, track and build models around product metrics
  • Design interaction models, wireframes and mockups that promote ease of use and optimize how customers interact with our products
  • Work alongside User Research team and develop research plans to strengthen design projects
  • Analyse tasks, model information, navigation and flows using UX standard methodologies for web and mobile
  • Present design solutions to partners and company executives, defend design decisions and incorporate feedback into the design cycle
  • Ideate with Zendesk to craft products that make happier support professionals
  What you bring to the role:
  • BFA or similar and a minimum of 5+ years of growing responsibility in product design within a high paced, agile software-as-a-service environments, preferably in the B2B space; including daily interactions with Product Managers and Engineers.
  • Shown expertise turning complex business problems into simple and engaging products
  • Strong command of interaction design, visual design and information architecture with a mind for simplicity of design
  • Leadership skills and experience leading multi-disciplinary teams
  • Capable of communicating and prototyping interactions rapidly at all levels of resolution
  • Deep knowledge of modern web UI patterns
  • Propensity for experimentation
  • A portfolio that showcases your work, provides detail of your role on projects and shows examples of functional designs that you have developed from requirements through design deliver
  #LI-RO
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior UX Researcher
  At Zendesk, the design culture starts with our three Danish co-founders and flows outward into every aspect of the organisation. From the Scandinavian aesthetic of our workspace to the way we bring together, work and build - design is an integral part of everyday life at Zendesk. As a product design team, we believe in a collaborative working style with a bias towards rapid prototyping, experimentation and a strong curiosity for our customers and their needs.
  
  
  
  
  What we’re looking for:
  • You’re an experienced user researcher with a demonstrated ability at working successfully within design-driven product cultures. You have a modern approach to user research methodology and understand the challenges and opportunities of working within an Agile environment.
  What you get to do every day:
  • Conduct independent research, analyse user behaviour and provide deep insights into the goals and preferences that drive adoption of Zendesk
  • Observe and document how customers interact with our products to enrich their support cultures and use these findings to affect product development at all levels of the business
  • Turn open questions and curiosities into formal research plans using appropriate methods to gain meaningful insights
  • Find opportunities for improving the product experience through user interviews and customer focus groups during the discovery phase
  • Facilitate formative research during early points in development and clearly articulate your findings to inspire design
  • Share research results across the organisation to generate empathy, emotion and engagement
  What you bring to the role:
  • University degree and 3+ years experience in applied product research for a commercial B2B, B2C, SaaS or Mobile product
  • A portfolio of your previous work demonstrating how your research influenced product design and examples of qualitative and quantitative methods used to affect outcomes
  • Experience crafting studies that address user behaviour and attitudes, fuel ideation and formulate better understandings of user struggles.
  • Practical experience in handling contextual inquiry and other methods that shed light on the psychology behind decisions
  • Empathetic and human-centric approach to analysis
  • Familiarity with survey design, behavioural analysis and statistical concepts
  • You communicate results and illustrate suggestions in compelling and creative ways
  • An understanding of Agile product development practices
  • Knowledge of traffic and usage patterns and the ability to visualize data to explain how different types of customers use our products
  • Strong communication skills, both written and verbal, and proven ability to influence direction within the organisation
  #LI-RO
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Customer Advocacy
  Customer Support Advocate - French Speaking
  You’re a great match if you possess fantastic troubleshooting and analytical skills, are driven to help customers, and have the ability to dive deep into a new product to learn it inside and out... sound like you? Read on! 
  
  
  Description:
  We are looking for a talented Technical Support professional to become a Zendesk guru for our customers. You will be providing top-notch support through many different channels of communication – including: email, phone, chat, forums and social media such as Twitter and Facebook. You’re a great match if you possess fantastic troubleshooting and analytical skills, are driven to help customers, and have the ability to dive deep into a new product to learn it inside and out.
  
  
  Responsibilities:
  • Answer all questions related to Zendesk and escalate when necessary
  • Educate and empower our customers to become better Zendesk users
  • Own the customer experience and work to exceed their expectations. We want to treat our customers as if you would treat a guest in your own home.
  • Proactively look for solutions to problems and propose improvements if something could work better
  • Be Zendesk’s ambassador for all internal departments and help them be successful in their roles
  • Drive product change and improvement to make Zendesk the leading support platform
  Soft skills:
  • You love talking to people on the phone and building relationships with your customers
  • You are able to empathise with customers in a genuine way that lets them know you care about their issues
  • You're a team player that can follow and lead as situations dictate
  • You're able to make decisions and solve problems
  • You have an ability to explain complex issues in beautifully simple terms
  • You're curious and have a natural ability to "zoom out" of a problem, in order to ask the right questions.
  • You're able to plan, organise, and prioritise work - this role wears many hats!
  Technical skills and experience:
  • At least 1 years experience in Customer Service
  • Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation
  • Experience using social media or web-based software, including Twitter, Facebook, Google Apps
  • Knowledge of common help desk/ticketing solutions
  • Fluency in French and English
  • Entitlement to work full time in EU for any employer
  You are an ideal candidate if:
  • You enjoy a fun and friendly work environment
  • You like celebrating successes and accomplishments
  • If you like engaging with your customers and colleagues
  #LI-PP1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Customer Support Advocate - German Speaking
  You're a great match if you possess fantastic troubleshooting and analytical skills, are driven to help customers, and have the ability to dive deep into a new product to learn it inside and out.... sound like you? Read on!
  
  
  Description:
  We are looking for a talented Technical Support professional to become a Zendesk guru for our customers. You will be providing top-notch support through many different channels of communication – including: email, phone, chat, forums and social media such as Twitter and Facebook. You're a great match if you possess fantastic troubleshooting and analytical skills, are driven to help customers, and have the ability to dive deep into a new product to learn it inside and out.
  
  
  Responsibilities:
  • Answer all questions related to Zendesk and escalate when necessary
  • Educate and empower our customers to become better Zendesk users
  • Own the customer experience and work to exceed their expectations. We want to treat our customers as if you would treat a guest in your own home.
  • Proactively look for solutions to problems and propose improvements if something could work better
  • Be Zendesk's ambassador for all internal departments and help them be successful in their roles
  • Drive product change and improvement to make Zendesk the leading support platform
  Soft Skills:
  • You love talking to people on the phone and building relationships with your customers
  • You are able to empathise with customers in a genuine way that lets them know you care about their issues
  • You're a team player that can follow and lead as situations dictate
  • You're able to make decisions and solve problems
  • You have an ability to explain complex issues in beautifully simple terms
  • You're curious and have a natural ability to "zoom out" of a problem, in order to ask the right questions.
  • You're able to plan, organise, and prioritise work - this role wears many hats!
  Technical skills and Experience required:
  • At least 1 years experience in Customer Service
  • Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation
  • Experience using social media or web-based software, including Twitter, Facebook, Google Apps
  • Knowledge of common help desk/ticketing solutions
  • Fluent German and English (additional European languages a huge plus)
  • Entitlement to work full time in EU for any employer
  You are an ideal candidate if:
  • You enjoy a fun and friendly work environment
  • You like celebrating successes and accomplishments
  • If you like engaging with your customers and colleagues
  #LI-PP1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Customer Support Advocate - Spanish Speaking
  You're a great match if you possess fantastic troubleshooting and analytical skills, are driven to help customers, and have the ability to dive deep into a new product to learn it inside and out.... sound like you? Read on!
  
  
  Description:
  We are looking for a talented Technical Support professional to become a Zendesk guru for our customers. You will be providing top-notch support through many different channels of communication – including: email, phone, chat, forums and social media such as Twitter and Facebook. You're a great match if you possess fantastic troubleshooting and analytical skills, are driven to help customers, and have the ability to dive deep into a new product to learn it inside and out.
  
  
  Responsibilities:
  • Answer all questions related to Zendesk and escalate when necessary
  • Educate and empower our customers to become better Zendesk users
  • Own the customer experience and work to exceed their expectations. We want to treat our customers as if you would treat a guest in your own home.
  • Proactively look for solutions to problems and propose improvements if something could work better
  • Be Zendesk's ambassador for all internal departments and help them be successful in their roles
  • Drive product change and improvement to make Zendesk the leading support platform
  Soft Skills:
  • You love talking to people on the phone and building relationships with your customers
  • You are able to empathise with customers in a genuine way that lets them know you care about their issues
  • You're a team player that can follow and lead as situations dictate
  • You're able to make decisions and solve problems
  • You have an ability to explain complex issues in beautifully simple terms
  • You're curious and have a natural ability to "zoom out" of a problem, in order to ask the right questions.
  • You're able to plan, organise, and prioritise work - this role wears many hats!
  Technical skills and Experience required:
  • At least 1 years experience in Customer Service
  • Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation
  • Experience using social media or web-based software, including Twitter, Facebook, Google Apps
  • Knowledge of common help desk/ticketing solutions
  • Fluent Spanish and English (additional European languages a huge plus)
  • Entitlement to work full time in EU for any employer
  You are an ideal candidate if:
  • You enjoy a fun and friendly work environment
  • You like celebrating successes and accomplishments
  • If you like engaging with your customers and colleagues
  #LI-PP1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Customer Support Advocate - Spanish Speaking (Including weekends)
  You’re a great match if you possess fantastic troubleshooting and analytical skills, are driven to help customers, and have the ability to dive deep into a new product to learn it inside and out... sound like you? Read on! 
  
  
  Description:
  We are looking for a talented Technical Support professional to become a Zendesk guru for our customers. You will be providing top-notch support through many different channels of communication – including: email, phone, chat, forums and social media such as Twitter and Facebook. You’re a great match if you possess fantastic troubleshooting and analytical skills, are driven to help customers, and have the ability to dive deep into a new product to learn it inside and out.
  
  
  This role requires working weekends (each working week will comprise of five days in a row including Saturdays and Sundays).
  
  
  Responsibilities:
  • Answer all questions related to Zendesk and escalate when necessary
  • Educate and empower our customers to become better Zendesk users
  • Own the customer experience and work to exceed their expectations. We want to treat our customers as if you would treat a guest in your own home.
  • Proactively look for solutions to problems and propose improvements if something could work better
  • Be Zendesk’s ambassador for all internal departments and help them be successful in their roles
  • Drive product change and improvement to make Zendesk the leading support platform
  Soft skills:
  • You love talking to people on the phone and building relationships with your customers
  • You are able to empathise with customers in a genuine way that lets them know you care about their issues
  • You're a team player that can follow and lead as situations dictate
  • You're able to make decisions and solve problems
  • You have an ability to explain complex issues in beautifully simple terms
  • You're curious and have a natural ability to "zoom out" of a problem, in order to ask the right questions.
  • You're able to plan, organise, and prioritise work - this role wears many hats!
  Technical skills and experience:
  • At least 1 years experience in Customer Service
  • Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation
  • Experience using social media or web-based software, including Twitter, Facebook, Google Apps
  • Knowledge of common help desk/ticketing solutions
  • Fluent Spanish and English
  • Entitlement to work full time in EU for any employer
  You are an ideal candidate if:
  • You enjoy a fun and friendly work environment
  • You like celebrating successes and accomplishments
  • If you like engaging with your customers and colleagues
  #LI-PP1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Customer Support Advocate (Including weekends)
  You’re a great match if you possess fantastic troubleshooting and analytical skills, are driven to help customers, and have the ability to dive deep into a new product to learn it inside and out... sound like you? Read on! 
  
  
  Description:
  We are looking for a talented Technical Support professional to become a Zendesk guru for our customers. You will be providing top-notch support through many different channels of communication – including: email, phone, chat, forums and social media such as Twitter and Facebook. You’re a great match if you possess fantastic troubleshooting and analytical skills, are driven to help customers, and have the ability to dive deep into a new product to learn it inside and out.
  
  
  This role requires working weekends (each working week will comprise of five days in a row including Saturdays and Sundays).
  
  
  Responsibilities:
  • Answer all questions related to Zendesk and escalate when necessary
  • Educate and empower our customers to become better Zendesk users
  • Own the customer experience and work to exceed their expectations. We want to treat our customers as if you would treat a guest in your own home.
  • Proactively look for solutions to problems and propose improvements if something could work better
  • Be Zendesk’s ambassador for all internal departments and help them be successful in their roles
  • Drive product change and improvement to make Zendesk the leading support platform
  Soft skills:
  • You love talking to people on the phone and building relationships with your customers
  • You are able to empathise with customers in a genuine way that lets them know you care about their issues
  • You're a team player that can follow and lead as situations dictate
  • You're able to make decisions and solve problems
  • You have an ability to explain complex issues in beautifully simple terms
  • You're curious and have a natural ability to "zoom out" of a problem, in order to ask the right questions.
  • You're able to plan, organise, and prioritise work - this role wears many hats!
  Technical skills and experience:
  • At least 1 years experience in technical Customer Service
  • Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation
  • Experience using social media or web-based software, including Twitter, Facebook, Google Apps
  • Knowledge of common help desk/ticketing solutions
  • Entitlement to work full time in EU for any employer
  You are an ideal candidate if:
  • You enjoy a fun and friendly work environment
  • You like celebrating successes and accomplishments
  • You like engaging with your customers and colleagues
  #LI-PP1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Sucesso do cliente
  Senior Customer Account Manager
  Recently acquired by Zendesk (formerly Base), we're building a product for Salespeople called Zendesk Sell, part of the wider suite of Zendesk products. We have a big vision for 2020 and a small, highly talented team within Zendesk. Everyone at Zendesk has the opportunity to make a big impact on the productivity of millions.
  
  
  Zendesk is an amazing place to work for self-driven and dynamic people who solve big problems that disrupt a multi-billion dollar industry. Zendesk Sell began when we were frustrated by our own experience with CRM and was founded in 2009 based on a strong internal belief that businesses deserve better, smarter software.
  
  
  The Sell team is a small  and dynamic group (150 people) operating inside of the amazing Zendesk team of 2,500 employees.
  
  
  Why be a Customer Account Manager at Zendesk Sell?
  
  
  You will own your customer portfolio consisting of the world’s most progressive sales organizations. Be on the cutting edge with Sell’s largest customers. Work with the small and ambitious Sell team part of the wider Zendesk team
  
  
  Responsibilities
  • Ownership of your customer portfolio of some of the largest and most strategic customers.
  • You are wholly responsible for their current and future business with Zendesk Sell.
  • Creation and execution of a proactive and consultative customer strategy for your customer to drive more value from Base by increasing their Sales.
  • Build a strong, trusted partnership with your client team; ranging from CEOs, VPs of Sales, Project Managers, Sales Operations teams and IT stakeholders.
  • Collaborate and lead internal Zendesk team members on the Sales, Services, Support and Technical teams to ensure seamless execution of your customer strategy.
  • Lead customer trainings
  • Drive usage of Zendesk Sell from the ground up starting with end users to CEOs
  • Collaborate closely with Zendesk Account Executive on the customer strategyBuild comprehensive Account Health & Success Documents and lead Success Plans from start to finish
  • Own identifying expansion opportunities, execution of customer renewals and saving unhappy customers; responsible for the Expansion and Gross Churn number of your portfolio
  Requirements
  • 5+ years of experience as a Customer Success Manager, Account Manager, Consultant, Engagement Manager, Account Executive or Relationship Manager.
  • Strong understanding of CRM.
  • Employment experience in technology.
  • Preference is given to business application software.
  • Deep passion for driving value to the customer.
  #LI-JM1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Data & Analytics
  Senior Software Engineer - Data & Analytics
  The Enterprise Data & Analytics team at Zendesk is building an analytical and reporting platform to help us better understand our customers and business. We develop on Google Cloud Platform. Our technology stack includes Linux, Docker, Kubernetes, BigQuery, Kafka, MySQL, Python. We are looking for an amazing Engineer who will be responsible for the design, implementation, configuration and support of the software product; including specifying, provisioning and operating our cloud infrastructure.
  
  
  What you bring to the role:
  • Programming and automation of Data processing systems in Linux/Cloud environment. 
  • Ability to quickly master new technologies
  • 5 years of software development or DevOps experience
  • Ability to work effectively in a dynamic, occasionally interrupt-driven environment that includes geographically spread teams and customers
  • Experience in developing and operating high-volume, high-availability environments
  • Previous experience with Linux, Cloud, GCP, Docker and Kubernetes
  • Confirmed knowledge of Python and Go
  • Experience in configuration management technologies
  • BA/BS degree in Engineering, CS, or equivalent
  What you get to do every single day:
  • Solve complex problems and provide elegant solutions
  • Help to build and operate internal analytical platform
  • Work in an agile development environment
  • Participate in an on-call rotation along with the rest of the team
  • Use a wide variety of technologies, learn new things, wear lots of hats (actual hats optional) 
  • Participate in diverse projects and collaborate with multiple engineering teams 
  • Have fun and enjoy your time @ Zendesk
  What the stack looks like:
  • Our platform runs on GCP and AWS, fully orchestrated by k8s
  • We use Terraform and helm to deploy and manage platform components.
  • Our data pipeline is built on Kafka, GCS, BigQuery and Airflow
  • We develop and host user-facing WEB-apps
  • And the underlying code written in Python, Go, and sometimes in Java
  #LI-RO
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Engineering & Product
  DevOps Engineer
  Are you someone that is inspired by a phenomenal challenge? That has a love for working with state-of-the-art technologies? Do you have an urge to learn and develop yourself in a culture of DevOps standard methodologies whilst learning with the most creative DevOps minds and guides? If you’re nodding your head, trust me, you should continue reading...
  
  
  
  
  
  
  What you get to do every day
  • You will be working with a bunch of super friendly & supportive engineers.
  • Because of major growth plans we’re now looking to double the size of our team in 2019…….
  • We want you to be the next star in Zendesk!
  What you get to do every day
  • Our engineers look after over 5,500 servers with more being added daily. One of our biggest projects we’re working on right now is to migrate a large part of our architecture to Kubernetes and AWS - of which you will play a major part!
  • In Zendesk we operate in an embedded DevOps model. We have a number of product teams and we embed a DevOps engineer in all of them. At the moment we need to find a hardworking DevOps Engineer to help our Infrastructure and Explore teams to continue to build and automate highly scalable infrastructure! 
  What you bring to the role
  • If you have strong experience with some of the following technologies you’re the person we are looking for;
  • AWS
  • Ubuntu/CoreOS
  • LinuxTerraform
  • Vault
  • ConsulDocker
  • Ruby
  • Nginx
  • Datadog
  We are also looking for
  • Experience in AWS services
  • Someone who worked on Debian and/or CoreOS distributions
  • Someones who knows what “infrastructure as code” means
  • Experience in explaining the advantages of Vault, Consul and a good CI/CD
  • Someone familiar with Linux Containers (Docker preferably)
  • Someone who can craft an automation script in Python, Ruby or any other languages - we are open minded
  • Someone who knows the basics of HTTP routing.
  • Someone for who monitoring is not an option.
  Nice to have's
  • A knowledge of Kafka
  • A knowledge of Elasticsearch
  • A knowledge of Redis and general K/V datastores
  • A knowledge of Kubernetes.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Engineering Team Lead
  We are looking for an Engineering Team Lead to help us grow and mature the Zendesk Talk product and organisation. In this role you’ll provide a team with support to grow and perform.
  
  
  Team Lead is the first step on the Zendesk career ladder that takes direct management responsibility for a team, that means the team will report to you. In addition, you’ll work as a code contributing Engineer but the people side of this role comes first, so you’ll need to be comfortable putting your own code writing productivity second and concentrate on needs of team first.
  
  
  Previous experience directing a team is a nice bonus but not essential for this role, as you will be supported by an Engineering Manager. If you get your thrills from the success of the people around you, nerd out over what makes a successful team, and seek to perfect your communication abilities, this could be the job for you!
  
  
  What you get to do every day
  • Craft an inclusive environment that is conducive to happy and productive work for you and your team.
  • Support your team members in their goals - technical, career and personal.
  • Work collaboratively with a small focused team on a real-time application that needs to be robust, scalable and maintainable.
  • Participate in all stages of the development life-cycle including feature conception, design, implementation, testing, rollout and making everything run smoothly & safely in production.
  • Follow and improve our practices at every stage of development: spiking/prototyping, pairing, peer code review and design review.
  What you bring to the role
  • Plenty of experience in building phenomenal products and some of that with Rails and/or React, ideally both.
  • Truly epic communication and collaboration skills.
  • A passion for sustaining a healthy and effective work environment.
  • A team first mentality.
  Nice to have
  • Experience with distributed systems, and/or message queues, e.g. Kafka.
  • Working at really big (think global!) scale.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Executive Assistant
  The Product Development Organisation is looking a highly motivated and organised Executive Assistant to support our VP of Engineering in Dublin. You will provide full calendar management, handle travel and meetings logistics, coordinate events and be flexible to assist with all matters that require our VP's attention.
  
  
  You have excellent verbal, written and organisational skills and ideally, you have a consistent track record of success in supporting VP-level executives in a dynamic work environment. If you have high energy with a fun-loving, empathic attitude and are a mature, professional person who can handle challenging situations with grace and tact, paired with a strong sense of urgency and initiative, this role is for you.
  
  
  You will:
  • Actively maintain the calendar and daily schedule, fielding and prioritising requests
  • Handle emails and communications, and communicate with both internal and external parties with a high level of professionalism and diplomacy.
  • Organise and oversee Engineering and Product management all-hands meetings and local team meetings
  • Confidently own logistics, invites, agenda, slide decks, catering, meeting notes and action items
  • Handle all travel and expenses in a dedicated, fiscally alert manner
  • Contribute to coordination for large scale events including Engineering Summits and Product Summits
  • Ensure and maintain the confidentiality of all appropriate communications and documents
  • Support the engineering leadership team as needed on special projects
  • Work with corresponding EA staff to expedite and improve cross-team communication
  • Maintain a positive and effective working relationship with all members of the Zendesk team
  You have:
  • 6+ years of proven success supporting C-level executives in a fast moving and high growth tech/SaaS environment ideally
  • A deeply high sense of initiative, urgency and ability to thrive in a dynamic, ever-changing environment
  • High professionalism, organisation and detail-orientation
  • The ability to handle sensitive and confidential information discreetly
  • Incredible time management skills with demonstrated ability to run multiple contending priorities and to constantly re-prioritise
  • Excellent project and event management skills
  • No problem working on-site daily in our Dublin office, plus off-hours availability for questions, meetings, projects and/or errands
  • A focus on customer service at all levels
  • First-class verbal and written communication skills
  • Expert level Google Suite knowledge ideally
  #LI-PP1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Principal Software Engineer
  At Zendesk, we truly believe that to build a phenomenal product you have to have great people. We enjoy working with smart focused people who care about both the product and the code they write. We value collaboration and test driven development as well as continuous delivery.
  
  
  We like agile processes and believe that pragmatism always triumphs over dogmatism. We all own the product from conception to delivery. We like to push clean, well tested code early and often, then measure to confirm it’s adding value for the customer.
  
  
  We’re looking for a seasoned veteran software developer of Web applications across the full stack to help take Zendesk products to the next level in terms of functionality, stability and quality. You’ll be joining the group that works on our Talk product (https://www.zendesk.com/talk).
  
  
  Talk is a complex real-time application that needs to be robust, scalable and maintainable. You’ll have the skills, experience, wisdom, patience and determination to work with the team to deliver high quality software to meet our customers needs.
  
  
  What you get to do every day
  • Work with Talk team engineers to create innovative software to tackle issues on a large, rapidly growing real-time application.
  • Collaborate with our Operations, Security, and Product Management teams to ensure we produce, deliver and operate high quality products that exceed expectations.
  • Stay up-to-date with innovations and changes in the industry and within Zendesk. Make pragmatic evidence-based recommendations on their applicability to our problem space.
  • Provide key input on the technical roadmap, identifying components and possible issues that could impede execution of plans. Working with product engineering teams to formulate a progressive menu of options for tackling these issues before they become bottlenecks to progress.
  • Own, coordinate and facilitate cross-team engineering initiatives. You’ll help teams break larger initiatives into components and deliver components iteratively, while delivering features and improvements that our customers need.
  What you bring to the role
  • Plenty of experience with our main stack Ruby/Rails and Javascript and the ability to contribute to large complex codebases based on these technologies.
  • The ability to get up to speed quickly with new tools and technologies, analyse and identify what use cases they can apply to and what use cases they are a bad fit for.
  • Knowledge and experience of cloud platforms (especially AWS) and containerization technologies (such as Docker, Kubernetes and Mesos).
  • A desire to whiteboard problems with your peers and apply the scientific method to finding a pragmatic solution that is the best fit (on balance) for the identified problem space.
  • Explain your views well to others but just as importantly, actively listen and facilitate good discussions. You’ll also want to document and share a summary of the discussion for the benefit of others.
  • A dedication to continual self-development.
  Nice to have
  • If you're interested in learning languages like Scala and products such as Kafka and Elasticsearch.
  • Any knowledge and/or experience in the VOIP or telecoms industry would contribute useful background knowledge.
  • Experience in migrating complex systems to AWS and then taking advantage of that platform would also be a plus.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Product Manager - Mobile SDKs
  Zendesk is looking for a Technical Product Manager to own and continue to grow our native mobile SDKs that provide relevant and in-context support experiences. This individual will continue to define mobile support and engagement experiences that are used in thousands of apps and to design the next generation toolkits that empower developers to create seamless experiences for our customers’ end users.
  
  
  Regularly collaborating with global teams, this role works directly with mobile development scrum teams based in Dublin, Ireland.
  
  
  This individual will:
  • Collaborate with engineering, QA and design/UX to plan and deliver new features and enhancements for Zendesk Support, Zendesk Chat and other Zendesk mobile SDKs to enable our customers to easily embed Zendesk products into their native mobile applications. 
  • Lead the conceptualization, development, and launch of mobile products across major smartphone platforms and devices.
  • Work with customers to understand needs and present a vision for joint success. 
  • Align with the corporate and team strategies to develop both short and long-term roadmaps for our SDKs based on customer feedback, data, and market needs.
  • Regularly collaborate with teams across the globe to understand and develop necessary features to enhance the mobile SDKs.
  • Communicate and collaborate across departments like product, sales, success, and advocacy to ensure the awareness and success of your products and features. 
  • Be data-informed to instrument effectively, measure success and regularly monitor progress.
  • Demonstrate sound technical understanding to make sound decisions, work with internal and external partners, and write detailed stories and project plans. 
  • Direct the creation and maintenance of documentation, guides, and tutorials.
  • Expect to travel a few times a year to work with the global teams.
  What you bring to the role:
  • Minimum of 3+ years working with native mobile apps and/or SDK, API products as a product manager or equivalent capacity.
  • Mobile app coding interest/experience in Swift, Objective C, Kotlin, Java, C# and/or Unity is a definite asset.
  • An ability to develop innovative, market-leading solutions that meet customer expectations, and end-user needs. 
  • A strong work ethic with the ability to work independently and to successfully collaborate with multiple geographically distributed teams.
  • The ability to define a long-term strategy and release incrementally to the benefit of customers and the longer term roadmap.
  • An interest in exploring customer problems and the ability to recommend solutions and to liaise and strengthen relationships with internal and external customers and stakeholders.
  #LI-RO
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Analytics Engineer
  We're looking for a passionate Senior Software Engineer to work on the ETL pipeline powering our leading edge customer analytics and reporting platform. This pipeline is responsible for ingesting millions of records then allowing them to be queried and visualised at low latency - and all that at Zendesk scale!
  
  
  What you get to do everyday:
  • Work with a best-in-class modern technology stack: Spark, Flink, AWS, Lambda, Scala, etc.
  • Ship your code to production continuously and improve the experience of tens of thousands of Zendesk customers.
  • Opportunities to grow and learn new things.
  • Enjoy what you do :)
  What you bring to the role:
  • Around 5 years of experience building enterprise scale software, and have seen some of the challenges presented working at a global scale.
  • You’ve worked in multiple languages, but bring hands-on experience with Java/Scala and a strong desire to learn.
  • Ambitious and highly motivated to understand complex systems, focused in identifying and decomposing requirements.
  • A hunger for learning new technologies and an eagerness to grow your knowledge and capabilities.
  • Commitment to code ownership, quality and reliability - when debugging a tricky issue you won’t give up until the feature behaves as expected, the root cause has been identified and a solution has been put in place to avoid the issue recurring.
  • Excellent communication skills, you can explain your views well to others and just as important, actively listen to others ensuring a good discussion.
  • Collaborative, upbeat work ethic where you take responsibility and have fun.
  Nice to haves:
  • Experience in any of Spark, Hadoop, Flink, Dataflow, Kafka Streams or a related data processing framework.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Android Developer - Mobile SDKs
  Why join the SDK team at Zendesk?
  
  
  We make mobile SDKs that are technically elegant, efficient, and have beautifully designed UIs. Our SDKs are embedded in tens of thousands of apps, and used by millions of users. Have an iPhone or Android? Then you have probably used one of them already! 
  
  
  If you are passionate about working on products with incredible scale, then our friendly, fun, diverse, and supportive team is for you.
  
  
  What you’ll get to do every single day
  
  
  You’ll work alongside dedicated people who care about the product and the code they write. We uses best practices at every stage of the development cycle: automated tests, peer code review, and continuous integration. As part of a dynamic Agile team, you’ll own software throughout the entire development lifecycle, making a visible impact on our global product.
  
  
  Some specific challenges that you’ll help to solve are:
  • Inter-SDK communication, where they don’t have hard dependencies on each other.
  • Defining a common UI and UX, and develop architectures for adapting different data sources into a unified conversation.
  About you
  • You love problem-solving. Investigating them and figuring out the appropriate fix is something you're good at.
  • You have a deep working knowledge of Android and Java.
  • You love collaborating to work on complex architecture, and writing some beautiful UI too.
  • You are a seasoned engineer, comfortable with the big-picture items.
  • You write beautifully clean, tested, and efficient code. 
  • You love helping everyone improve their code, sharing ideas, latest blog posts, or sitting side by side pairing on a problem.
  Some nice-to-haves
  • You know all about push notifications. 
  • You know some Kotlin.
  • You have an app in the Play store.
  • You know your way around some of the common libraries like Retrofit and OkHttp.
  • Experience working in an Agile development environment.
  • If you’re active and contributing to the community, let us know and send us your profile (GitHub, Stack Overflow, Medium etc.)
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Android Engineer - Mobile Apps
  Why join the Mobile team at Zendesk?
  
  
  At the core of Zendesk is Support - a beautifully simple product for managing customer support tickets. On the Support Mobile team at Zendesk, our mission is to craft mobile apps which deliver this beautiful simplicity to our iOS and Android users. We care deeply about delivering the highest quality to our users, and constantly strive to implement the best technical solutions while also continually shipping value.
  
  
  If you are passionate about crafting beautiful mobile apps, and want to join a highly-motivated and talented team of engineers, this role is for you.
  
  
  What you’ll get to do every day
  
  
  You’ll work in a close-knit team of engineering, product and design, with intelligent people who care about the code they write. Our team uses best practices at every stage of the development cycle: automated tests, peer code review, and continuous integration. 
  
  
  As part of a fast-paced Agile team, you’ll play a central role in the software development lifecycle, and will have a direct and visible impact on the success of our mobile apps.
  
  
  Some of the things you will be part of:
  • Implementing new features which will be shipped as part of our regular app releases
  • Working closely with your colleagues in design to evaluate potential solutions/implementations
  • Helping the team increase the reliability and stability of our apps by bolstering our suite of tests
  • Working with the team to identify and prioritize technical improvements
  About you:
  • You have a deep working knowledge of Android and Java, with some experience of Kotlin
  • You love collaborating to work on complex architecture and beautiful user interfaces.
  • You are a seasoned engineer, comfortable with the big-picture items.
  • You love problem-solving. Investigating potential solutions and figuring out the appropriate approach is something you're good at.
  • You write beautifully clean, tested, and efficient code. 
  • You love working with a team - helping your colleagues improve their code, sharing ideas or the latest blog posts, or sitting side by side pairing on a problem.
  Some nice-to-haves:
  • You have an app in the Play store.
  • You know your way around some of the common libraries such as Retrofit, OkHttp, Dagger, RxJava, Mockito, etc.
  • Experience working in an Agile development environment.
  • If you’re active and contributing to the community, let us know and send us your profile (GitHub, Stack Overflow, Medium etc.)
  #LI-RO
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Backend Engineer (Presence & Availability)
  At Zendesk, we truly believe that to build great products you have to have great people. We enjoy working with other smart focused people who care about both the products and the code they write. We value collaboration and test driven development and release frequently. We like and use agile processes and believe that pragmatism always triumphs over dogmatism. We all own the product/service we work on and enjoy the impact we have improving it.
  
  
  We’re looking for a talented software engineer to help take Zendesk products to the next level in terms of functionality and integrations. You’ll be joining a new team that works on our agent presence service. Agent presence is a real-time problem domain that needs a robust and scalable solution. You’ll have the skills, experience, maturity, patience and determination to work within a multi-functional team to deliver high quality software to meet these needs.
  
  
  What you get to do every single day:
  • Work collaboratively with a small focused team on a complex real-time service that needs to be robust, low latency, scalable and maintainable.
  • Participate in all of the development life-cycle including conception, design, implementation, testing, rollout and making everything run smoothly in production.
  • You’ll want to follow and improve our practices at every stage of development: TDD, spiking/prototyping, pairing, peer code review, design review and rapid deployment.
  What you bring to the role:
  • Ideally you will have plenty of experience with one of our main stacks Ruby/Rails or Scala/Java.
  • Extensive experience building, managing and scaling APIs (preferably in a Java or Scala environment).
  • Ambitious and highly motivated to understand complex systems, disciplined in identifying and decomposing requirements.
  • When working on debugging a tricky intermittent issue you won’t give up until the functionality behaves as expected, the root cause has been identified, monitoring added and an automated test has been put in place to avoid the issue reoccurring.
  • A desire to whiteboard problems with your peers and apply the scientific method to finding a pragmatic solution that is the best fit (on balance) for the identified problem space.
  • Excellent communication skills, you can explain your views well to others and just as important, actively listen to others ensuring a good discussion. You’ll also want to bash out a wiki page with a summary of the discussion and any decisions for the benefit of others.
  Nice to have:
  • If you're interested in learning technologies such as Kafka, SQS, Docker/Kubernetes.
  • Any knowledge and/or experience in the VOIP/telecoms or live chat areas would contribute useful background knowledge.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior DevOps Engineer /Kubernetes/
  Why join the Productivity Engineering team at Zendesk?
  
  
  We make dynamic cloud based development and test environments a reality. Development teams throughout Zendesk depend on us to make their lives simpler, by providing them with simple, elegant, efficient solutions and tooling for their environment and deployment pipeline.
  
  
  Do you want to make things better, faster, and more reliable? Can you collaborate with others to deliver high quality solutions? Then join us and work for a fun company where your participation in making a GREAT product is really valued.
  
  
  What you’ll get to do every day:
  
  
  You’ll work alongside smart people who care about the solutions they provide and the code they write. You will be contributing to developing the next generation of cloud based dynamic development and testing environments, scaling, managing the reliability and continually improving the solution.
  
  
  
  
  Some specific challenges that you’ll help to solve are:
  • Writing code to build and bootstrap dynamic cloud based environments, on demand, to run different products and services in the Zendesk family with their dependencies
  • Developing a process for building hundreds if not thousands of Zendesk environments per day in a reliable fashion
  • Deal with challenges when on-boarding new teams with new products and services with different dependencies
  • Plan the scaling of the Kubernetes clusters, to ensure the solution scales
  • Configure and optimise the cluster and individual environments that are spun up to make sure resources are used optimally
  About you:
  • You love problem-solving. Investigating issues and figuring out the appropriate solution drives you
  • You have a good working knowledge of Kubernetes, orchestrating Docker containers and coordinating clusters of nodes at scale, in production, in an efficient manner.
  • You have experience working with AWS and GKE clusters for hosting Kubernetes based services.
  • Your have maintained a CI pipeline
  • You take pride in your work, knowing that you’ve helped thousands of Engineers to have a great experience.
  • You love helping everyone on your team to improve quality, sharing ideas, latest blog posts, or sitting side by side pairing on a problem.
  Some nice-to-haves:
  • Hands-on experience with Ruby programing language
  • Experience working in an Agile development environment.
  • Experience with Continuous Integration systems (Jenkins and Travis) or Kubernetes workflow engines (Argo or KNative)
  • If you’re active and contributing to the community, let us know and send us your profile (GitHub, Stack Overflow, Medium etc.)
  #LI-SD1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Engineer - DevOps
  Are you someone that is driven by a great challenge? That has a love for working with  state-of-the-art technologies? Do you have an urge to learn and develop yourself in a culture of DevOps best practices whilst learning with the most innovative DevOps minds and experts? If you’re nodding your head, trust me, you should continue reading...
  In the Dublin office we count on the support of over 240 employees from all over the world, ... and we all work in a beautiful glass building overlooking the canal, which has some amazing views.
  
  
  What you get to do every day:You will be working with a bunch of super smart and super friendly engineers. Because of major growth plans we’re now looking to double the size of our team in 2019...We want you to be the next star in Zendesk!
  
  
  What you get to do every day:Our engineers look after over 5,500 servers with more being added every day! One of our biggest projects we’re working on right now is to migrate a large part of our architecture to Kubernetes and AWS -  of which you will play a major part!
  
  
  In Zendesk we operate in an embedded DevOps model. We have a number of product teams and we embed a DevOps engineer in all of them. At the moment we need to find a talented DevOps Engineer to help our Infrastructure and Talk teams in Dublin to continue to build and automate highly scalable infrastructure!  
  
  
  What you bring to the role
  • If you have strong experience with some of the following technologies you’re the person we are looking for; 
  • AWS
  • Ubuntu/CoreOS Linux
  • Chef
  • Kubernetes
  • Docker
  • Ruby
  • Nginx
  • Datadog
  
  
  
  
  We are also looking for:
  • Familiar with AWS services.
  • Someone who worked on Debian and/or CoreOS distributions.
  • Can explain the advantages of Vault, Consul and a good CI/CD.
  • Familiar with Linux Containers (Docker preferably).
  • Someone who can create an automation script in Python, Ruby or any other languages - we are open minded.
  • Who knows the basics of HTTP routing.
  • Someone for whom monitoring is not an option.
  
  
  
  
  Nice to have
  • Knowledge of Kafka, Elasticsearch, redis and general K/V datastores
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior iOS Engineer - Mobile Apps
  Why join the Mobile team at Zendesk?
  
  
  Here in Zendesk Mobile we build fantastic applications that allow our customers to have the power of Zendesk Support into their pockets!
  
  
  If you are passionate about working on products with incredible scale, then our friendly, fun, diverse, and supportive team is for you.
  
  
  What you’ll get to do every single day
  
  
  You’ll work alongside hardworking people who care about the product and the code they write. We use best practices at every stage of the development cycle: automated tests, peer code review, and continuous integration. As part of a fast-paced Agile team, you’ll own software throughout the entire development lifecycle, making a visible impact on our global product.
  
  
  About you
  • You love problem-solving. Investigating them and figuring out the appropriate fix is something you're good at.
  • You have a deep working knowledge of Swift and Objective-C.
  • You love collaborating to work on complex architecture, and writing some beautiful UI too.
  • You are a seasoned engineer, comfortable with the big-picture items.
  • You write beautifully clean, tested, and efficient code. 
  • You love helping everyone improve their code, sharing ideas, latest blog posts, or sitting side by side pairing on a problem.
  Some nice-to-haves
  • You have an app in the App store.
  • Experience working in an Agile development environment.
  • If you’re active and contributing to the community, let us know and send us your profile (GitHub, Stack Overflow, Medium etc.)
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Software Engineer
  We are looking for a hardworking Senior Software engineer to help take Zendesk products to the next level in terms of functionality and integrations. You’ll be joining a team that works on our Talk product. Talk is a complex real-time application that needs to be robust, scalable and maintainable. You’ll have the skills, experience, wisdom, perseverance and determination to work with the team to deliver high quality software to meet our customers needs.
  
  
  What you get to do everyday
  • Work reciprocally with a focused team on a real-time application.
  • Participate in every stage of the development life-cycle including feature conception, design, implementation, testing, rollout and making everything run smoothly in production.
  • You’ll want to follow and improve our practices at all stages of development: TDD, spiking/prototyping, pairing, peer code review, design review and rapid deployment.
  • When working on debugging a tricky intermittent issue you won’t give up until the feature behaves as expected, the root cause has been identified and an automated test has been put in place to avoid the issue reoccurring.
  What you bring to the role
  • You will have plenty of experience with our main stack Ruby/Rails, this is critical for this position.
  • Experience in whiteboard problems with your peers and apply the scientific method to finding a pragmatic solution that is the best fit (on balance) for the identified problem space.
  • Excellent interpersonal skills, you can explain your views well to others and just as meaningful, actively listen to others ensuring a good discussion.You’ll also want to bash out a wiki page with a summary of the discussion and any decisions for the benefit of others.
  Nice to haves
  • If you're passionate about learning Scala, Elixir, Go and products such as Kafka, Elasticsearch, Hadoop and ZooKeeper.
  • Any knowledge and/or experience in the VOIP or telecoms industry would give useful background knowledge.
  #LI-CF
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Software Engineer
  Are you a Sustaining Engineer who can focus on resolving high priority customer reported problems? Can you work in diverse areas of the Zendesk application from front-end HTML, CSS, and Javascript and Javascript framework issues to back end Ruby on Rails, Golang and Scala issues? Do you thrive in a full-stack role where the need to be nimble and work across the product keeps you enthusiastic about helping to retain the quality of our product across all technologies?
  
  
  What you get to do every day:
  • On a daily basis, work on issues that customers are waiting on that have high visibility and have been reported by customers
  • Learn rapidly come up to speed on the existing code base in diverse environments and languages - Ruby on Rails especially
  • You will be exposed to new areas of the application on a daily basis and will be required to quickly come up to speed on unfamiliar code
  • Exposure to different parts of the application stack and a broad technical focus drives you and you are comfortable working on new things every day
  • Thrive in a collaborative agile team where you learn new code and can make incremental improvements and then moving on to the new issues regularly and oft times daily
  What you bring to the role:
  • Bachelors Degree in Computer Science or equivalent and a MINIMUM of 0-2 years experience with hand-coded HTML, CSS, JS, Ruby, Golang or Scala in a full-time role in a commercial software entity
  • Strong knowledge of JavaScript (or any Javascript framework) including object-oriented JavaScript, DOM scripting, AJAX, and jQuery
  • Knowledge of compatibility and cross-browser issues
  • Interest in marketing, analytics, user experience, information architecture on a website
  • A history of caring for the technical needs of a site with very high volume traffic
  Preferred experience with:
  • Ruby on Rails
  • MySQL
  • Git/Github
  • Web performance optimization
  #LI-SD1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Software Engineer
  Zendesk is looking for a hardworking Software Engineer to join our rapidly growing Edge Engineering team based in our Dublin office.
  
  
  Zendesk’s Edge services are the bridge between the public internet and Zendesk. Zendesk's product suite will only be as reliable as our Edge services, and our team’s challenge is to provide rock solid services that our customers can rely upon and build on. The team build massively scalable microservices that are on the critical path for every request that hits Zendesk. We provide impactful automation tools for all Zendesk engineers to interact with these services.
  
  
  In early 2019 we’re spinning up a new team within Edge Engineering to focus on traffic management, load shedding, rate limiting, and authentication. We’re looking for a hardworking back-end engineer to help build these features from the ground up. You’ll be creating new functionality at our proxy tier (Nginx) which handles billions of HTTP requests every day, ensuring the reliability and scalability of Zendesk products.
  
  
  What you get to do every day:
  • Work collaboratively with a small focused team of expert engineers, using Agile software development practices to design and build brand new systems for Zendesk.
  • Ship your code to production and improve the experience of millions of Zendesk end-users.
  • Use a best-in-class modern technology stack: AWS, Kubernetes, Nginx, Scala, Ruby, etc.
  • Learn about DevOps, distributed systems engineering, and much more!
  What you bring to the role:
  • Proven 2+ years of work history as a productive software engineer working on server-side solutions, in a continuous integration environment.
  • Solid coder with Scala, Java or any programming language.
  • An understanding of Internet fundamentals: HTTP, DNS, SSL, etc.
  • Ideally, experience with Nginx or similar.A mature and pragmatic approach when choosing technologies.
  • Communication skills: you’re good at listening and at speaking up.
  • Personal projects, collaboration to open-source community or active learning initiatives are a good sign of your passion to learn and solve problems.
  #LI-KK1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Team Lead - Ruby
  Here in Zendesk Mobile, we build phenomenal mobile applications that allow our customers to have the power of Zendesk Support into their pockets!
  If you are passionate about building product at incredible scale, then our friendly, fun, diverse, and supportive team is for you.
  
  
  What you’ll get to do every single day
  Team Lead is the first step on the Zendesk career ladder that takes direct management responsibility for a team, that means your colleagues will report to you. In addition, you’ll work as a code contributing Engineer but the people side of this role comes first, so you’ll need to be comfortable putting your own code writing productivity second to the goals of your team.
  Previous experience leading a team is a nice bonus but not essential for this role, as you will be supported by an Engineering Manager. If you get your thrills from the success of the people around you, nerd out over what makes a successful team, and aspire to perfect your communication abilities, this could be the job for you!
  
  
  
  
  Every day you will:
  • Work closely with a multitude of teams spread across the globe, in the development and integration of global services and applications.
  • Create an inclusive environment that is conducive to happy and productive work for you and your team.
  • Support your team members in their goals - technical, career and personal.
  • Work collaboratively with a small focused team on an app that needs to be robust, scalable and maintainable.
  • Participate in every stage of the development life-cycle including feature conception, design, implementation, testing, rollout and making everything run smoothly & safely in production.
  • Follow and improve our practices at every stage of development: spiking/prototyping, pairing, peer code review and design review.
  What you bring to the role:
  • Plenty of experience in building high quality Ruby/Rails based products
  • Truly epic communication and collaboration skills.
  • A passion for encouraging a healthy, respectful and diverse work environment
  • A customer oriented and team-first mentality
  Nice to have:
  • Experience with distributed systems, and/or message queues, e.g. Kafka.
  • Working at really big (think global!) scale.
  #LI-RO
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Team Lead (Android) - Mobile Apps
  Why join the Mobile team at Zendesk?
  
  
  Here in Zendesk Mobile we build fantastic applications that allow our customers to have the power of Zendesk Support into their pockets!
  
  
  If you are passionate about working on products with incredible scale, then our friendly, fun, diverse, and supportive team is for you.
  
  
  What you’ll get to do every single day
  
  
  Team Lead is the first step on the Zendesk career ladder that takes direct management responsibility for a team, that means your colleagues will report to you. In addition, you’ll work as a code contributing Engineer but the people side of this role comes first, so you’ll need to be comfortable putting your own code writing productivity second to the goals of your team.
  
  
  Previous experience leading a team is a nice bonus but not essential for this role, as you will be supported by an Engineering Manager. If you get your thrills from the success of the people around you, nerd out over what makes a successful team, and aspire to perfect your communication abilities, this could be the job for you!
  
  
  Every day you will:
  • Create an inclusive environment that is conducive to happy and productive work for you and your team.
  • Support your team members in their goals - technical, career and personal.
  • Work collaboratively with a small focused team on an app that needs to be robust, scalable and maintainable.
  • Participate in every stage of the development life-cycle including feature conception, design, implementation, testing, rollout and making everything run smoothly & safely in production.
  • Follow and improve our practices at every stage of development: spiking/prototyping, pairing, peer code review and design review.
  What you bring to the role
  • Plenty of experience in building great mobile apps and with Java and Kotlin
  • Truly great communication and collaboration skills.
  • A passion for sustaining a healthy and effective work environment.
  • A team first mentality
  #LI-RO
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Marketing
  Campaign Manager - Velocity
  Zendesk is seeking an Integrated Campaign Manager to help fuel the next phase of rapid growth for our company in the small to medium business and mid market.
  
  
  In this high impact role you will be responsible for the demand generation strategy and campaign execution, to drive new and expansion business for small businesses.
  
  
  If you have a passion for building creative and high performing global integrated campaigns, if you can organise and drive groups toward common goals in a productive way, and are capable and comfortable engaging with sales, marketing and corporate teams, we want to hear from you!
  
  
  Responsibilities:
  • Implement a local multi-channel campaign strategy for prospect and expansion opportunities for our high velocity customers
  • Partner with sales and regional marketing to input and prioritise business requirements to corporate in the development of end-to-end integrated marketing plans
  • Test and optimise new programs and channels. Continuously measure ROI and scale our efforts to drive new business
  • Think creatively and build customer acquisition and nurture programs that are sustainable and useful for prospects & existing customers - we will only hit our goals by educating our customers and creating trust
  • Be responsible for the relationship with sales and field marketing teams on campaign implementation, enablement, communication and performance follow up
  • Actively monitor all campaign analytics and partner with the corporate marketing organisation to create appropriate reporting on campaign performance. Communicate results effectively to the team with recommended actions for optimisation
  • Drive delivery of key execution plans, collateral and marketing programs
  • Monitor, assess and report on integrated marketing campaign performance and provide strategic direction and guidance based on the analysis of results
  • Work with sales on template creation and execution of email campaigns through Eloqua and Outreach
  Requirements:
  • 5+ years marketing experience. Past experience in driving acquisition, expansion and demand for self-serve trial-based platforms is a huge plus.
  • Deep understanding of how SMB and Velocity markets operate and buy software platforms. Build marketing campaigns that serve their needs by driving prospects to trial and eventually conversion and expansion.
  • Experience in collaborating with corporate and regional teams in the end-to-end execution of demand generation campaigns for self-serve and sales-assisted buyers: ideating, building, monitoring, optimising, and maintaining campaigns
  • Strong creative mind with the ability to ideate new campaign creatives and collaborate closely with our internal marketing teams
  • Experience collaborating across multiple internal teams and departments and building effective relationships and influencing change.
  • Previous experience working closely with sales and field marketing.
  • Hands-on, get-it-done attitude with excellent project management skills for complex, cross-functional campaigns
  • Extraordinary cross-group collaboration, interpersonal, verbal and written communication, problem solving and executive presentation skills are required
  • Positive attitude, ambitious team-player
  • Experience in Salesforce.com especially in campaign and reporting objects
  #LI-MG1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Outbound Research Representative - French Speaking
  Zendesk is looking for an energetic and motivated recent graduate to join our Marketing team as a Outbound Research Representative.
  
  
  This role will provide you with a unique chance to kick-start a career in Marketing or Sales in a fast paced SaaS environment.
  
  
  Your main responsibility in this role will be to help research potential customers and target businesses that would benefit from the suite of products Zendesk can provide.
  
  
  What you get to do everyday:
  • Ensure data-integrity through regular de-duplication and clean-up procedures
  • Communicate regularly with the Sales Development, Marketing, Sales Operations, and Sales Enterprise Teams
  • Create a fantastic first impression to prospects and customers while assisting the team on building a pipeline for Marketing and Sales
  • Build out accounts and contacts in Salesforce
  • Provide additional support that the Marketing and Sales Development teams may need
  • Build up experience working in a Multicultural team serving markets in Europe, Middle East and Africa
  • Focus on building a great team environment for a fun and energetic atmosphere
  
  
  What you bring to the role:
  • Pursuing a BS/BA or a recent graduate
  • Demonstrated success at meeting targets
  • High energy and strong team ethic
  • Goal oriented
  • Experienced using Salesforce (bonus points)
  • Self-motivation
  
  
  Requirement:
  • Fluent/Native level English and French required
  #LI-PP1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Outbound Research Representative - German Speaking
  Zendesk is looking for an upbeat and motivated recent graduate to join our Marketing team as an Outbound Research Representative. This role will provide you with a standout chance to kick-start a career in Marketing or Sales in a dynamic SaaS environment. Your main responsibility will be to help research potential customers and target businesses that would benefit from the suite of products Zendesk can provide.
  
  
  
  
  You will:
  • Ensure data-integrity through regular de-duplication and clean-up procedures
  • Communicate regularly with the Sales Development, Marketing, Sales Operations, and Sales Enterprise Teams
  • Build out accounts and contacts in Salesforce
  • Provide additional support the teams may need
  • Build up experience working in a diverse team serving markets in Europe, Middle East and Africa
  • Focus on growing a great team environment for a fun and high-energy atmosphere
  • Provide a fantastic first impression to prospects and customers while assisting the team on building a pipeline for Marketing and Sales
  You have:
  • Fluent/Native level English and German
  • Started a BS/BA degree or are a recent graduate
  • Proven success at meeting targets
  • High energy and strong team ethic
  • a goal oriented work ethic
  • Experienced using Salesforce (bonus points)
  • Self-motivation
  #LI-PP1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Marketing Manager, EMEA Upmarket Campaigns (ABO)
  We are looking for an experienced Marketing leader, to work closely with Marketing and Sales to bring market industry and audience focused campaigns together to target an enterprise audience.
  
  
  Based in Dublin, this role will lead a new team of researchers, a function whereby accurate data is critical to the success of our outbound program motion.
  
  
  This role has responsibility for the execution and development of multi-channel marketing campaigns to drive demand for all of Zendesk products, services and strategic initiatives. This high-profile role will lead our efforts to build, run, execute and optimize our upmarket marketing and campaign efforts.
  
  
  Do you have a passion for working in a matrix organisation, including corporate marketing, regional marketing, sales and operations?
  
  
  Can you lead a team that delivers contact data to support campaign execution?
  
  
  Can you organize and drive groups towards common goals in a productive way?
  
  
  We want to hear from you!
  
  
  Responsibilities:
  • Lead the EMEA Upmarket Campaign Team, and Researchers in the implementation of integrated corporate and regional campaigns from inception to completion for both Upmarket and Enterprise Campaigns.
  • Partner with corporate marketing, sales and regional marketing to create and execute whilst prioritising business requirements, for end-to-end integrated campaign plans for sales consumption and execution
  • Craft and enhance marketing strategies for moving prospects through the purchase process. You will employ a multi-touch approach working with regional teams to integrate local programs with corporate campaigns to engage the target audiences by providing relevant content and messaging at each step of the purchase process.
  • Drive delivery of key execution plans, collateral, and marketing programs and offers.
  • Monitor, assess and report on campaign performance and provide strategic direction and guidance based on the analysis of results
  Requirements:
  • Strategic understanding of Marketing to achieve business objectives
  • Project management skills for complex, cross-functional campaigns
  • Strategic mindset and equally strong execution ability - you will easily roll up your sleeves and support the business during our hyper growth as we grow our upmarket outbound motion
  • Expertise in cross channel integrated marketing programs and campaigns
  • A committed self-starter, hungry to succeed in a fast changing business environment
  • Comfort with high levels of ambiguity and the ability to have impact & influence
  • Detail-oriented, strategic thinker with strong analytical skills, able to synthesize raw data into actionable campaign optimisation strategies for new and existing initiatives.
  • Excellent cross-group collaboration, interpersonal, verbal and written communication and problem solving skills
  • Ability to present at a high level
  • You are a strong people manager, able to support junior and senior people alike.
  • You have experience in ABO, ABM and field marketing roles
  • Bachelor’s Degree, MBA Preferred
  #LI-MG1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Product Manager, Web Optimisation
  Zendesk is looking for a web optimisation expert to facilitate the effectiveness of our website in driving customer acquisition. As the web optimisation lead, you will develop a rigorous testing and experimentation framework, and conceive, scope and implement experimentation initiatives to improve the website UX and drive conversion rate optimisation.
  
  
  Your primary role is to identify key growth opportunities, and design, instrument and measure experiments that will materially improve the performance of the website. You have a deep understanding of web experimentation methodology and a strong aptitude for data and analytics. You will drive tests from start to finish, working closely with visual UX designers, copywriters, marketing/sales ops, analytics and web developers to execute experiments. You are able to not only think strategically and provide business leadership, but also to manage every detail of the execution to ensure a successful outcome.
  
  
  Responsibilities:
  • Manage the ongoing conversion rate optimization and personalization strategy for website, including ideation, planning, testing, optimization, reporting, and forecasting
  • Foster a data-driven, test-and-learn approach to optimizing website user experience and customer acquisition
  • Build testing framework and quarterly roadmaps, and lead schedule and resources to ensure initiatives are delivered on time
  • Perform in-depth data analysis to identify and propose high-impact testing opportunities
  • Configure and execute tests and personalization in Optimizely
  • Provide clear and concise communication of test plans, results, and recommendations to partners and senior management
  • Continually research and adopt industry standard methodologies for website experimentation and optimisation
  Requirements:
  • 5+ years working on conversion rate optimization, testing and personalization programs for B2B websites
  • Track record of achieving statistically significant lift via conversion rate optimization at fast-growing B2B technology companies
  • Demonstrated ability to envision the future state, test hypotheses, and synthesize facts and insights into concrete, actionable strategies and tactical plans
  • Highly organized and autonomous, but also collaborative and able to work cross-functionally
  • Advanced experience in Optimizely and Google Analytics, research tools like CrazyEgg and Pendo, 3rd-party data platforms like Clearbit and Demandbase, and related tools
  • Exceptional problem solving and quantitative skills, and ability to concisely communicate data, context, and implications
  • Experience with audience segmentation for testing purposes
  • Experience with website optimization for international audience is a plus
  • Working knowledge of HTML, JavaScript, and CSS
  • Positive outlook, fun, flexible, and creative
  • BA/BS in relevant field required
  #LI-KK1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  People Operations & Workplace Experience
  Manager - Technical Talent Acquisition (EMEA)
  Zendesk is looking for an experienced Talent Acquisition Manager, based in our Dublin office, to lead an 8 person team supporting significant technical hiring across multiple locations in EMEA.
  
  
  We would like you to play a pivotal role in guiding a newly formed, highly proficient team to deliver on our ambitious hiring plans that align to Zendesk’s’ continued growth strategy. You will partner with the local and global leadership team and have the ability to directly impact the success of the organisation that you support & help us build our brand in the market.
  
  
  You will
  • Inspire, motivate and manage your team to ensure commitments, performance and standards of excellence as well as overall hiring needs are met.
  • Design and execute recruiting strategies to identify and engage diverse new talent pools.
  • Build a brand new EMEA-wide university program capable of delivering same.
  • Possess strong execution capability, able to prioritize, devise action plans, negotiate for resources and support, drive collaboration and manage stakeholders.
  • Have used data to influence all levels and all decision making develop leading-edge methods to attract diverse talent.
  • Provide on the job coaching and mentoring to team members to develop our own talent and drive engagement.
  • Own the relationship with multiple senior leaders across our offices in EMEA and champion a world class candidate and hiring manager experience.
  • Drive the development of passive talent pipeline in niche areas as determined by market needs and business strategies.
  • Continue to build our employer branding proposition through internal partnerships, hosted events and multiple external channels.
  • Personally recruit senior level hires for the business.
  You have
  • 3+ year people mgt with 7+ years of full-cycle technical recruiting background.
  • Strong analytical, problem solving, initiative, influencing, teamwork, business partnering and communication skills.
  • Strong knowledge of domestic and European talent market including competition, supply & demand trends, education landscape and immigration or mobility expertise.
  • A successful track record of building, managing and mentoring successful teams.
  • A broad knowledge of, and experience with, external recruiting resources including social recruiting, branding and events.
  • The ability to independently manage multiple competing priorities and to constantly re-prioritize - our team is in high demand!
  • An extremely high sense of urgency and ability to work in fast-paced, ever-changing environment.
  • BA/BS degree required.
   #LI-RPO
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Serviços profissionais
  Instructional Designer
  Do you want to join a dynamic, smart and super creative team?
  
  
  Do you love to help people to learn new tools and systems?
  
  
  The Zendesk Customer Education is looking for an Instructional Designer (ID) to join its growing, global team. As one of our IDs, you’ll be part of a growing team that is critical to Zendesk’s growth and our customers’ long-term success.
  
  
  As an ID, you’ll develop training and instructional content for customers who are new to our products and want to speed up their on-boarding.
  
  
  You’ll also assist with production tasks such as video creation and editing, subtitle creation, and demo site operations. You’ll work with trainers and our partners in the product team to identify areas where customers need extra help in adopting and using our tools. Then alongside trainers and other IDs, you’ll create course designs and content in different formats and for a variety of contexts: E-learning and short videos, instructor-led training, and content suites for day-long events.
  
  
  Skills/Knowledge required:
  • 2-3 years experience in an instructional design role, preferably within SAAS
  • Knowledge of Instructional Design best practices
  • Ability to partner with SMEs and distill their knowledge into teachable chunks
  • Ability to communicate abstract or technical information to both technical and non-technical audiences
  • Strong writing skills
  • Ability to identify the best learning delivery formats for a specific set of learning goals
  • Ability to work within pre-defined templates, where necessary
  • Attention to design aesthetics and visual detail
  • Ability to scope and manage the day-to-day work of projects independently
  • Knowledge of the Zendesk product and platform, a plus
  Technical Experience:
  • Experience using presentation software e.g., Keynote or PPT; Google slides
  • Familiarity and experience using content and documentation software e.g., Google docs, Adobe Acrobat
  • Content and video development tool experience e.g., Photoshop, Illustrator, Camtasia, Storyline, Captivate
  Teamwork:
  • Ability to collaborate with others
  • Ability to solicit, give and accept feedback from key stakeholders and reviewers
  • Proactive communication and self-education (i.e. know what you don’t know and do something about it)
  • Problem solving and flexibility
  Responsibilities:
  • Work with stakeholders and SMEs to define training requirements and learning goals
  • Create learning experiences in different formats (videos, elearning, ILT), often using different templates
  • Solicit reviews from stakeholders and SMEsReview others’ content for clarity and provide feedback
  • Update and maintain content at established intervalsDefine and write assessments
  Tools you will use:
  • Presentation software (e.g., Keynote, Google slides)
  • Content and documentation software (e.g., Google docs, Adobe Acrobat)
  • Content and video development tools (e.g., Photoshop, Illustrator, Camtasia, Storyline, Captivate)
  #LI-MG1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Sales & Sales Leadership
  Business Development Representative - Dutch speaking
  You're looking for your first break within Sales, or a chance to continue and grow your Sales career in the tech industry. We can help.
  
  
  Zendesk is the world’s leading Customer Support Platform and we are expanding quickly with a suite of products our customers love! We are looking for talented individuals to expand our footprint with key European brands, through strategic, creative, and innovative prospecting.
  
  
  We want you to develop and support you in a career to become a top sales professional in the future.
  
  
  We have fully-stocked kitchens, coffee on tap, keep sane working hours, all while still taking care of business. We believe in being ourselves on and off the job.
  You'll also get out of the office. We support you in gaining lots of experience working in the field by attending events and spending time developing your territory. You'll partner and learn first-hand from successful Account Executives.
  
  
  You will:
  • Be a key member of the sales team and drive new business and deliver on the strategy for your region
  • Be the face of the Zendesk brand, 100% focussed on creating a best-in-class customer experience
  • Set up and manage your own outbound pipeline of contacts and accounts, which you partner with Account Executives to define
  • Use creative and innovative prospecting techniques to work new and strategic accounts for your region
  • Actively source new leads through social media.
  • Generate high-value pipeline through both strategic and targeted prospecting into mid-market and large enterprise accounts. 
  • Maintain a high level of activity and be motivated to overachieve on daily, weekly & monthly targets and KPIs.
  • Keep stakeholders updated on your progress. 
  You have:
  • Passion to kick-start or continue a career in consultative sales
  • Solid business experience (SaaS sales preferred), curious and customer-centric
  • A proactive attitude towards finding solutions when faced with challenges
  • A “Can Do” / “Winner” attitude, with a hunger and 'self-starter' drive to overachieve, succeed, and find solutions to challenges
  • Fluency in Dutch
  • Excellent written and verbal communication skills
  • Bachelor's or Master's degree is preferable
  What it means to be part of the Zendesk team:
  • Career in the fast lane: Zendesk's hyper growth creates more opportunities to progress faster. You will learn and be guided quickly to the next step in your career
  • Giving back: We believe that volunteering our time and energy both improves the community and our camaraderie. We are very active in the local community and support worthwhile causes that employees are passionate about
  • Fully stocked kitchens, sane working hours, weekly happy hours, and more. Check out #lifeatzendesk
  #LI-PP1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Business Development Representative - UKI Market
  You're looking for your first break within Sales, or a chance to continue and grow your Sales career in the tech industry. We can help.
  
  
  Zendesk is the world’s leading Customer Support Platform and we are expanding quickly with a suite of products our customers love! We are looking for talented individuals to expand our footprint with key European brands, through strategic, creative, and innovative prospecting.
  
  
  We want you to develop and support you in a career to become a top sales professional in the future.
  
  
  We have fully-stocked kitchens, coffee on tap, keep sane working hours, all while still taking care of business. We believe in being ourselves on and off the job.
  You'll also get out of the office. We support you in gaining lots of experience working in the field by attending events and spending time developing your territory. You'll partner and learn first-hand from successful Account Executives.
  
  
  You will:
  • Be a key member of the sales team and drive new business and deliver on the strategy for your region
  • Be the face of the Zendesk brand, 100% focussed on creating a best-in-class customer experience
  • Set up and manage your own outbound pipeline of contacts and accounts, which you partner with Account Executives to define
  • Use creative and innovative prospecting techniques to work new and strategic accounts for your region
  • Actively source new leads through social media.
  • Generate high-value pipeline through both strategic and targeted prospecting into mid-market and large enterprise accounts. 
  • Maintain a high level of activity and be motivated to overachieve on daily, weekly & monthly targets and KPIs.
  • Keep stakeholders updated on your progress. 
  You have:
  • Passion to kick-start or continue a career in consultative sales
  • Solid business experience (SaaS sales preferred), curious and customer-centric
  • A proactive attitude towards finding solutions when faced with challenges
  • A “Can Do” / “Winner” attitude, with a hunger and 'self-starter' drive to overachieve, succeed, and find solutions to challenges
  • Excellent written and verbal communication skills
  • Bachelor's or Master's degree is preferable
  What it means to be part of the Zendesk team:
  • Career in the fast lane: Zendesk's hyper growth creates more opportunities to progress faster. You will learn and be guided quickly to the next step in your career
  • Giving back: We believe that volunteering our time and energy both improves the community and our camaraderie. We are very active in the local community and support worthwhile causes that employees are passionate about
  • Fully stocked kitchens, sane working hours, weekly happy hours, and more. Check out #lifeatzendesk
  #LI-PP1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Lead Development Researcher
  Zendesk is looking for an energetic and motivated recent graduate to join our Sales team as a Lead Development Researcher.
  
  
  This role will provide you with a unique chance to kick-start a career in Sales in a fast paced SaaS environment.
  
  
  Your main responsibility in this role will be to help research potential customers and target businesses that would benefit from the suite of products Zendesk can provide.
  
  
  What you get to do everyday:
  • Ensure data-integrity through regular de-duplication and clean-up procedures
  • Communicate regularly with the Sales Development, Marketing, Sales Operations, and Sales Enterprise Teams
  • Create a fantastic first impression to prospects and customers while assisting the team on building a pipeline for Marketing and Sales
  • Build out accounts and contacts in Salesforce
  • Provide additional support that the Marketing and Sales Development teams may need
  • Build up experience working in a Multicultural team serving markets in Europe, Middle East and Africa
  • Focus on building a great team environment for a fun and energetic atmosphere
  
  
  What you bring to the role:
  • Pursuing a BS/BA or a recent graduate
  • Demonstrated success at meeting targets
  • High energy and strong team ethic
  • Goal oriented
  • Experienced using Salesforce (bonus points)
  • Self-motivation
  
  
  Requirement:
  • Fluent/Native level English and either French, Norwegian, Swedish, Finnish, Danish or Dutch.
  #LI-PP1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Outbound Research Representative - French Speaking
  Zendesk is looking for an energetic and motivated recent graduate to join our Marketing team as a Outbound Research Representative.
  
  
  This role will provide you with a unique chance to kick-start a career in Marketing or Sales in a fast paced SaaS environment.
  
  
  Your main responsibility in this role will be to help research potential customers and target businesses that would benefit from the suite of products Zendesk can provide.
  
  
  What you get to do everyday:
  • Ensure data-integrity through regular de-duplication and clean-up procedures
  • Communicate regularly with the Sales Development, Marketing, Sales Operations, and Sales Enterprise Teams
  • Create a fantastic first impression to prospects and customers while assisting the team on building a pipeline for Marketing and Sales
  • Build out accounts and contacts in Salesforce
  • Provide additional support that the Marketing and Sales Development teams may need
  • Build up experience working in a Multicultural team serving markets in Europe, Middle East and Africa
  • Focus on building a great team environment for a fun and energetic atmosphere
  
  
  What you bring to the role:
  • Pursuing a BS/BA or a recent graduate
  • Demonstrated success at meeting targets
  • High energy and strong team ethic
  • Goal oriented
  • Experienced using Salesforce (bonus points)
  • Self-motivation
  
  
  Requirement:
  • Fluent/Native level English and French required
  #LI-PP1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Outbound Research Representative - German speaking
  Zendesk is looking for an upbeat and motivated recent graduate to join our Marketing team as an Outbound Research Representative. This role will provide you with a standout chance to kick-start a career in Marketing or Sales in a dynamic SaaS environment. Your main responsibility will be to help research potential customers and target businesses that would benefit from the suite of products Zendesk can provide.
  
  
  
  
  You will:
  • Ensure data-integrity through regular de-duplication and clean-up procedures
  • Communicate regularly with the Sales Development, Marketing, Sales Operations, and Sales Enterprise Teams
  • Build out accounts and contacts in Salesforce
  • Provide additional support the teams may need
  • Build up experience working in a diverse team serving markets in Europe, Middle East and Africa
  • Focus on growing a great team environment for a fun and high-energy atmosphere
  • Provide a fantastic first impression to prospects and customers while assisting the team on building a pipeline for Marketing and Sales
  You have:
  • Fluent/Native level English and German
  • Started a BS/BA degree or are a recent graduate
  • Proven success at meeting targets
  • High energy and strong team ethic
  • a goal oriented work ethic
  • Experienced using Salesforce (bonus points)
  • Self-motivation
  #LI-PP1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Regional Solution Consultant - UK (Dublin office)
  About us:
  We are an upbeat and disruptive business that takes great pride in what we do, and the impact we have on businesses. We also care tremendously about the way our employees feel about us. It's why they love to work here - check out Glassdoor and see for yourself.
  
  
  We are a recognised leader in the customer engagement space, we’re growing at over 50% YoY, and our solution set continues to evolve, allowing us to support the most disruptive, complex and challenging businesses in EMEA.
  
  
  Job overview:
  As our Regional Solution Consultant you are a key member of the sales team where together, you will always seek to win on technical product selections. You will be doing everything you would expect to see in a pre-sales environment: discovery, value based demos, proof of concepts (POCs), ROI analysis and more.
  
  
  You will work with a wide variety of fascinating customers who are large and small and across multiple verticals. You will be someone who feels equally at home delivering highly technical and engaging demos remotely or in front of a boardroom full of execs. You will be someone who wants to join an environment where qualified opportunities are presented to your team for collaboration and expertise.
  
  
  We are are open to you being based in either of Dublin HQ or London offices.
  
  
  Items we are looking for in your CV and will be assessing you on include:
  • Practical end-to-end pre-sales/ solutions consulting experience in a SaaS/ Cloud service environment
  • Fluency in English (to business-level; written and verbal). Additional fluency in another European language would be fantastic
  • Experience mapping RFI/RFP requirements to software solutions
  • Experience scoping, managing, and executing customer pilots and Proof of Concepts
  • Integration Architect exposure with a deep knowledge of corporate and enterprise platforms
  • Strong enthusiasm and ability to collaborate across the business where required
  • High level of skill and expertise around integrating SaaS applications
  • Willing and able to travel
  • Previous consulting experience implementing enterprise class software solutions
  • Detailed expertise in either CX solutions/ customer service software/ ITSM/ data warehousing/ business intelligence
  #LI-JL1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Sales Development Representative - French speaking
  You're looking for your first break within Sales, or a chance to continue and grow your Sales career in the tech industry. We can help!
  
  
  Zendesk is the world’s leading Customer Support Platform and we are expanding quickly with a suite of products our customers love! We are looking for talented individuals to expand our footprint with key European brands, through strategic, energetic, and innovative prospecting.
  
  
  We want you to develop and support you in a career to become a top sales professional in the future.
  
  
  We have fully-stocked kitchens, coffee on tap, keep sane working hours, all while still taking care of business. We believe in being ourselves on and off the job.
  You'll also get out of the office. We support you in gaining lots of experience working in the field by attending events and spending time developing your territory. You'll partner and learn first-hand from successful Account Executives.
  
  
  You will:
  • Be a key team member of the sales team and drive new business and deliver on the strategy for your region
  • Manage a busy inbound pipeline of leads and provide a top class customer experience
  • Use creative and innovative prospecting into both cold accounts as well as into new groups and divisions of existing Zendesk customers
  • Generate high-value pipeline through both strategic and targeted prospecting into start-ups and unicorn, or enterprise businesses.
  • Show creativity will flourish naturally in a Zen environment, actively source new leads through the use of social tools. We want your brains! Just not literally
  • Be motivated to overachieve on daily, weekly & monthly targets and KPI’s
  • Be the face of the brand, 100% focussed on creating a best-in-class customer experience
  You have:
  • Passion to kick-start or continue a career in consultative sales
  • Solid business experience (SaaS sales preferred), curious and customer-centric
  • A “Can Do” / “Winner” attitude, with a hunger and 'self-starter' drive to overachieve and succeed
  • Excellent written and verbal communication skills
  • Bachelor's or Master's degree is preferable
  • Native/Fluent French and English required
  What it means to be part of the Zendesk team:
  • Career in the fast lane: Zendesk's hyper growth creates more opportunities to progress faster. You will learn and be guided quickly to the next step in your career
  • Giving back: We believe that volunteering our time and energy both improves the community and our camaraderie. We are very active in the local community and support worthwhile causes that employees are passionate about
  • Fully stocked kitchens, sane working hours, weekly happy hours, and more. Check out #lifeatzendesk
  #LI-PP1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Sales Development Representative - German speaking
  You're looking for your first break within Sales, or a chance to continue and grow your Sales career in the tech industry. We can help!
  
  
  Zendesk is the world’s leading Customer Support Platform and we are expanding quickly with a suite of products our customers love! We are looking for talented individuals to expand our footprint with key European brands, through strategic, energetic, and innovative prospecting.
  
  
  We want you to develop and support you in a career to become a top sales professional in the future.
  
  
  We have fully-stocked kitchens, coffee on tap, keep sane working hours, all while still taking care of business. We believe in being ourselves on and off the job.
  You'll also get out of the office. We support you in gaining lots of experience working in the field by attending events and spending time developing your territory. You'll partner and learn first-hand from successful Account Executives.
  
  
  You will:
  • Be a key team member of the sales team and drive new business and deliver on the strategy for your region
  • Manage a busy inbound pipeline of leads and provide a top class customer experience
  • Use creative and innovative prospecting into both cold accounts as well as into new groups and divisions of existing Zendesk customers
  • Generate high-value pipeline through both strategic and targeted prospecting into start-ups and unicorn, or enterprise businesses.
  • Show creativity will flourish naturally in a Zen environment, actively source new leads through the use of social tools. We want your brains! Just not literally
  • Be motivated to overachieve on daily, weekly & monthly targets and KPI’s
  • Be the face of the brand, 100% focussed on creating a best-in-class customer experience
  You have:
  • Passion to kick-start or continue a career in consultative sales
  • Solid business experience (SaaS sales preferred), curious and customer-centric
  • A “Can Do” / “Winner” attitude, with a hunger and 'self-starter' drive to overachieve and succeed
  • Excellent written and verbal communication skills
  • Bachelor's or Master's degree is preferable
  • Native/Fluent German and English required
  What it means to be part of the Zendesk team:
  • Career in the fast lane: Zendesk's hyper growth creates more opportunities to progress faster. You will learn and be guided quickly to the next step in your career
  • Giving back: We believe that volunteering our time and energy both improves the community and our camaraderie. We are very active in the local community and support worthwhile causes that employees are passionate about
  • Fully stocked kitchens, sane working hours, weekly happy hours, and more. Check out #lifeatzendesk
  #LI-PP1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Sales Development Representative - Dutch speaking
  You're looking for your first break within Sales, or a chance to continue and grow your Sales career in the tech industry. We can help!
  
  
  Zendesk is the world’s leading Customer Support Platform and we are expanding quickly with a suite of products our customers love! We are looking for talented individuals to expand our footprint with key European brands, through strategic, energetic, and innovative prospecting.
  
  
  We want you to develop and support you in a career to become a top sales professional in the future.
  
  
  We have fully-stocked kitchens, coffee on tap, keep sane working hours, all while still taking care of business. We believe in being ourselves on and off the job.
  You'll also get out of the office. We support you in gaining lots of experience working in the field by attending events and spending time developing your territory. You'll partner and learn first-hand from successful Account Executives.
  
  
  You will:
  • Be a key team member of the sales team and drive new business and deliver on the strategy for your region
  • Manage a busy inbound pipeline of leads and provide a top class customer experience
  • Use creative and innovative prospecting into both cold accounts as well as into new groups and divisions of existing Zendesk customers
  • Generate high-value pipeline through both strategic and targeted prospecting into start-ups and unicorn, or enterprise businesses.
  • Show creativity will flourish naturally in a Zen environment, actively source new leads through the use of social tools. We want your brains! Just not literally
  • Be motivated to overachieve on daily, weekly & monthly targets and KPI’s
  • Be the face of the brand, 100% focussed on creating a best-in-class customer experience
  You have:
  • Passion to kick-start or continue a career in consultative sales
  • Solid business experience (SaaS sales preferred), curious and customer-centric
  • A “Can Do” / “Winner” attitude, with a hunger and 'self-starter' drive to overachieve and succeed
  • Excellent written and verbal communication skills
  • Bachelor's or Master's degree is preferable
  • Native Dutch and business level English required
  What it means to be part of the Zendesk team:
  • Career in the fast lane: Zendesk's hyper growth creates more opportunities to progress faster. You will learn and be guided quickly to the next step in your career
  • Giving back: We believe that volunteering our time and energy both improves the community and our camaraderie. We are very active in the local community and support worthwhile causes that employees are passionate about
  • Fully stocked kitchens, sane working hours, weekly happy hours, and more. Check out #lifeatzendesk
  #LI-PP1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Sales Development Representative, UKI Market
  You're looking for your first break within Sales, or a chance to continue and grow your Sales career in the tech industry. We can help.
  
  
  Zendesk is the world’s leading Customer Support Platform and we are expanding quickly with a suite of products our customers love! We are looking for talented individuals to expand our footprint with key European brands, through strategic, energetic, and innovative prospecting.
  
  
  We want you to develop and support you in a career to become a top sales professional.
  
  
  We have fully-stocked kitchens, coffee on tap, keep sane working hours, all while still taking care of business. We believe in being ourselves on and off the job.
  You'll also get out of the office. We support you in gaining lots of experience working in the field by attending events and spending time developing your territory. You'll partner and learn first-hand from successful Account Executives.
  
  
  You will:
  • Be a key member of the sales team and drive new business and deliver on the strategy for your region
  • Manage a busy inbound pipeline of leads and provide a top class customer experience
  • Use creative and innovative prospecting into both cold accounts as well as into new groups and divisions of existing Zendesk customers
  • Generate high-value pipeline through both strategic and targeted prospecting into start-ups, unicorn businesses and large corporate organisations
  • Show creativity will flourish naturally in a Zen environment, actively source new leads through the use of social tools. We want your brains! Just not literally
  • Be motivated to overachieve on daily, weekly & monthly targets and KPI’s
  • Be the face of the brand, 100% focussed on creating a best-in-class customer experience
  You have:
  • Passion to kick-start or continue a career in consultative sales
  • Solid business experience (SaaS sales preferred), curious and customer-centric
  • A “Can Do” / “Winner” attitude, with a hunger and 'self-starter' drive to overachieve and succeed
  • Excellent written and verbal communication skills
  • Bachelor's or Master's degree is preferable
  What it means to be part of the Zendesk team:
  • Career in the fast lane: Zendesk's hyper growth creates more opportunities to progress faster. You will learn and be guided quickly to the next step in your career
  • Giving back: We believe that volunteering our time and energy both improves the community and our camaraderie. We are very active in the local community and support worthwhile causes that employees are passionate about
  • Fully stocked kitchens, sane working hours, weekly happy hours, and more. Check out #lifeatzendesk
  #LI-PP1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Senior Account Executive, Germany
  You are a best-in-class Account Executive responsible for crafting, managing and closing opportunities within the German territory. You'll demonstrate all the behaviours associated with a high-performance sales culture, specifically building new-business opportunities, as well as up-selling and cross-selling within our extensive install base and delivering results against a quota.
  
  
  You are passionate about customer experience and excited to show other organisations how Zendesk solutions can impact their mission and operations.
  
  
  Responsibilities:
  • Exceed activity, pipeline, and revenue goals
  • Continually build pipeline of new business, upsell, and cross-sell opportunities
  • Become an authority on Zendesk’s products and conduct discovery calls, presentations, and demos with prospects and customers
  • Develop and maintain relationships with our amazing customers in your territory
  • Demonstrate and sell value to key executive partners within the accounts during dynamic as well as complex sales cycles
  • You will collaborate in a team-selling environment with a hardworking and versed Strategic Account Executive and apply appropriate resources to opportunities.
  • Track all opportunity and customer details including use case, purchase time frames, next steps, and forecasting in Salesforce
  Requirements:
  • Bachelor’s degree
  • Experience selling to Director/VP level leaders
  • 5+ years of software selling experience; SaaS experience preferred
  • Outbound prospecting experience is a plus
  • Consistent track record in success vs quota
  • Fluency in German and English is a requirement
  • Technically savvy; thorough understanding of a related technology
  • Proficiency using Salesforce.com
  • Skilled in virtual presentations, online web demos, remote sales processes
  • Extraordinary verbal and written communication skills
  #LI-KG2
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Senior Manager, Sales Development
  Zendesk is looking for a Sales Development Manager that will develop, train and hire a highly driven and upbeat team of lead generation and business development professionals. The Sales Development team is the first interaction with prospective Zendesk customers and is key to Zendesk's success.
  You have the energy, business insight, pipeline expertise and people skills to encourage a team to consistently achieve meaningful growth targets while working in close collaboration with Sales and Marketing. Top-notch Sales Development Managers will have fast career progression opportunities while delivering against ambitious business goals and developing talent in a fast-growing company.
  
  
  You will:
  • Drive and scale sales pipeline & qualified opportunities to fuel Zendesk's growth
  • Hire, coach and lead a team of high performing and driven Business Development Reps (BDRs)
  • Enable career development of BDRs to help them get to the next stage in their career
  • Act with fast and consistent innovation to keep the team's processes and methodologies agile and ahead of the market
  • Collaborate intensively with other teams and be accountable for high-quality pipeline
  You have:
  • 5+ years in Software sales, preferably selling a SaaS, Customer Support, or CRM solution
  • Consistent record of overachievement as individual contributor
  • 3+ years of people management experience managing a high-functioning team
  • Proven ability to be high-energy and creative with sales pipeline development
  • Strong analytical skills and the ability to identify growth opportunities and focus areas
  • Bachelor's degree or equivalent
  Preferred Qualifications:
  • Experience delivering and managing cold call campaigns
  #LI-PP1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  SMB Account Executive - French speaking
  This is a H2 position, starting in June.
  
  
  This is an amazing early-career opportunity to earn your stripes driving revenue against a SaaS quota for both new and expansion sales. We’re looking for a motivated self-starter who has a consultative sales approach, provides an outstanding customer experience and offers polished presentation skills. You'll be single-handedly managing an inbound and outbound pipeline of sales opportunities across a large customer base. 
  
  
  Responsibilities:
  • Quickly gain a strong understanding of the Zendesk platform and customer needs in order to troubleshoot and rapidly resolve inquiries
  • Be the voice of the small business customer - understand their needs and make them into heroes
  • Respond to high volumes of inbound calls and emails from new and existing customers
  • Learn and deliver high-impact product demos within weeks of joining  
  Requirements:
  • Up to two years of SMB sales experience, preferably in multi-tenant SaaS
  • Fluency in English and French
  • Exceptional organisational, presentation, and communication skills- both verbal and written, with the ability to multi-task a high volume of opportunities at all times
  • The ability to successfully manage a high volume of opportunities at all times
  • Ability to thrive in a startup environment - you move quickly, think strategically and are superb at tactical execution
  #LI-PP1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  SMB Account Executive - Italian speaking
  This is an amazing early-career opportunity to earn your stripes driving revenue against a SaaS quota for both new and expansion sales. We’re looking for a motivated self-starter who has a consultative sales approach, provides an outstanding customer experience and offers polished presentation skills. You'll be single-handedly managing an inbound and outbound pipeline of sales opportunities across a large customer base. 
  
  
  You will:
  • Quickly gain a strong understanding of the Zendesk platform and customer needs in order to troubleshoot and rapidly resolve inquiries
  • Be the voice of the small business customer - understand their needs and make them into heroes
  • Respond to high volumes of inbound calls and emails from new and existing customers
  • Learn and deliver high-impact product demos within weeks of joining
  You have:
  • A minimum of 1-2 years of SMB sales experience, preferably with a multi-tenant SaaS solution
  • Fluency in English and Italian
  • Exceptional organisational, presentation, and communication skills (both verbal and written)
  • The ability to successfully manage a high volume of opportunities at all times
  • The ability to thrive in a startup environment - you move quickly, think strategically and are superb at tactical execution
  #LI-PP1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  SMB Account Executive - Mediterranean Market
  This is an amazing early-career opportunity to earn your stripes driving revenue against a SaaS quota for both new and expansion sales. We’re looking for a motivated self-starter who has a consultative sales approach, provides an outstanding customer experience and offers polished presentation skills. You'll be single-handedly managing an inbound and outbound pipeline of sales opportunities across a very large customer base. 
  
  
  Responsibilities:
  • Quickly gain a strong understanding of the Zendesk platform and customer needs in order to troubleshoot and rapidly resolve inquiries
  • Be the voice of the small business customer - understand their needs and make them into heroes
  • Respond to high volumes of inbound calls and emails from new and existing customers
  • Learn and deliver high-impact product demos within weeks of joining  
  Requirements:
  • Minimum of 1-2 years of SMB sales experience, preferably in multi-tenant SaaS
  • Exceptional organisational, presentation, and communication skills- both verbal and written, with the ability to multi-task a high volume of opportunities at all times
  • Fluency in English and Spanish, fluent Italian is a bonus
  • Ability to thrive in a startup environment - you move quickly, think strategically and are superb at tactical execution
  #LI-PP1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  SMB Account Executive - Nordic Markets
  This is a H2 position, starting in June.
  
  
  This is an amazing early-career opportunity to earn your stripes driving revenue against a SaaS quota for both new and expansion sales. We’re looking for a motivated self-starter who has a consultative sales approach, provides an outstanding customer experience and offers polished presentation skills. You'll be single-handedly managing an inbound and outbound pipeline of sales opportunities across a very large customer base. 
  
  
  Responsibilities:
  • Quickly gain a strong understanding of the Zendesk platform and customer needs in order to troubleshoot and rapidly resolve inquiries
  • Be the voice of the small business customer - understand their needs and make them into heroes
  • Respond to high volumes of inbound calls and emails from new and existing customers
  • Learn and deliver high-impact product demos within weeks of joining  
  Requirements:
  • SMB sales experience, preferably in multi-tenant SaaS
  • Experience selling in the Nordic market
  • Exceptional organisational, presentation, and communication skills- both verbal and written, with the ability to multi-task a high volume of opportunities at all times
  • Fluency in Swedish or Danish, and English
  • Ability to thrive in a startup environment - you move quickly, think strategically and are superb at tactical execution
  #LI-PP1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Solution Developer, EMEA (Dublin office)
  About us:
  We are an upbeat and disruptive business that takes great pride in what we do, and the impact we have on businesses. We also care tremendously about the way our employees feel about us. It's why they love to work here - check out Glassdoor and see for yourself.
  
  
  We are a recognised leader in the customer engagement space, we’re growing at over 50% YoY, and our solution set continues to evolve, allowing us to support the most disruptive, complex and challenging businesses in EMEA.
  
  
  Job overview:
  This role is the perfect next step in your career with an exciting and growing software business. The worlds of pre-sales, technical architecture, development or implementation are just some of the options that could be open to you in the future.
  
  
  We are looking for a developer to partner with our EMEA pre-sales team. You will be developing web UI and backend applications to demonstrate the power, flexibility, and extensibility of the Zendesk solution. You will work closely with the pre-sales team to understand and translate business rules into detailed requirements and technical designs. You will be responsible for the design, development, coding, testing and debugging of code and applications.
  
  
  This role will include hands-on new development as well as support, maintenance or improvement of existing applications.
  
  
  You are the perfect match if you:
  • Have been building, tweaking, and extending web sites and apps for more than 3 years, preferably for enterprise level products
  • Possess strong problem-solving skills with an ability to deliver on time and work with minimal supervision
  • Have a strong understanding of the full software development lifecycle
  • Work and strive to deliver a quality product and create happy customers
  • Have been performing spot-on troubleshooting, and solving problems in a highly technical customer focused service environment
  • Understand internal product road maps to determine solution gaps that can be solved with custom applications. You’ll also be able to collaborate with product management to provide and share necessary feedback
  • Have experience developing and testing integrated, web based applications using multiple coding languages
  Technical Requirements:
  • Very strong JavaScript/ jQuery including web services and ability to stub out web services
  • Experience with Ruby and Ruby on Rails OR the desire to learn
  • Proficient in some or all of the following: Java, Jasper, XML, JSON, AJAX, CGI, DHTML, SQL, JSP
  • Other transferable programming expertise: Python, Perl, PHP
  • Advanced-level experience using HTML/ CSS to create table-less responsive websites that adhere to web standards
  • Some experience of database design and extensibility would be a bonus
  • DOM (events, traversing, memory management), DHTML, and at least one client side JavaScript library (jQuery, YUI, Prototype, Dojo, Mootools)
  • Experience with cross-platform, cross-browser development
  • Willingness/ interest to learn enough iOS/ Xcode and Android to prototype apps leveraging Zendesk's Mobile SDK
  We realise this is a long list of asks, and we would encourage you to apply anyway if you don't quite meet all of the criteria!
  
  
  #LI-JL1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Strategic Account Executive, UK
  We are an upbeat and disruptive business that takes great pride in what we do, and the impact we have on businesses. We also care tremendously about the way our employees feel about us. It's why they love to work here - check out Glassdoor and see for yourself.
  
  
  Be part of something special. Our territories are unsaturated, we’re growing at over 50% YoY and we are a recognised leader in the customer engagement space.
  
  
  Our rare set up means that you won’t just be a passenger on our amazing journey… you’ll be up front in the driving seat. You prioritise your time, you choose how to focus your time and you are in control of your sales destiny. In return, we'll reward you with fantastic earning potential and the chance to make a huge impact.
  
  
  We’re seeking a high performing Strategic Account Executive who will have the exciting opportunity to build mind share and adoption within Zendesk's top customers. You will drive sales execution with these accounts by establishing executive level relationships, nurturing existing relationships and creating additional adoption. This requires collaborating with and coordinating the Zendesk Executive Team and subject matter experts.
  
  
  You will be responsible for top line revenue growth and overall customer adoption. The ideal candidate will possess both a business background that enables them to engage at the CXO level as well as a sales background that enables them to easily interact with enterprise customers and operational experience on how to get deals done. He/she should also have a demonstrated ability to think strategically about business, product and technical challenges with the ability to build and convey compelling value propositions.
  
  
  
  
  Responsibilities
  • Manage and develop a subset of Zendesk top accounts
  • Create new relationships and close new business throughout each organisation
  • Establish C-level executive sponsorship
  • Coordinate account planning activity across account base
  • Develop strategy and objectives for each account in order to align and facilitate best practise for each and every use case and to predict the quantify expansion opportunity
  • Coordinate Zendesk stakeholders, industry and subject matter experts as well as executive
  • Ultimate point of accountability for all customer issues & opportunities, communicating & escalating, when needed, to the Zendesk executive team
  • Follow Zendesk sales process, tracking all critical activities & ensuring a thorough understanding of the status of a deal at every stage of the process
  • Effectively advise & influence customers through consultative selling techniques & relevant marketing campaigns
  Requirements
  • Bachelors degree
  • Experience selling to VP & C level executives
  • 6+ years of software selling experience; SaaS experience preferred
  • Track record of success selling into mid-market & enterprise companies
  • Consistent track record of success with 6 figure deals
  • Experience managing & closing complex sales-cycles using solution selling techniques
  • Track record of over-achieving quota (top 10% in your company)
  • Strong interpersonal & presentation skills.
  • Exceptional verbal & written communication skills.
  • Willingness to travel
  #LI-JM1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Segurança
  Product Security Manager
  Are you passionate about Application Security?
  
  
  Do you enjoy building great teams, and are you an expert at designing creative approaches to scale security through automation and communication?
  
  
  Do you believe that engineers need tools and education so they can be empowered to make good security decisions? Can you build and develop a dynamic team where our 130k+ customers count on us for protecting their data? If so, join us as a leader on Zendesk’s Global Product Security Team!
  
  
  At Zendesk Security we believe that security is everyone’s responsibility and that security decisions must be simple. When our customers or employees face options, we strive to make the secure option the easiest way of achieving their goals. You will utilize both your leadership and technical expertise to guide and enable our teams of hardworking security engineers. You’ll provide coaching and mentorship to a team with a focused mission - building the most trustworthy and secure business software out there.
  
  
  On the Zendesk Product Security Team we develop and build processes that allow our engineering team to make right, secure decisions for our customers. We partner with our engineers to prioritize security during the entire software development process and provide them tools and programs to do so including a mature bug bounty program, a security champions program, security reviews, static/dynamic testing tooling and vulnerability management. 
  
  
  What you get to do every day:
  • Manage and build our EMEA Product Security organization
  • Hire and recruit the best to help us secure all customer facing applications, including web and mobile technologies
  • Work with our engineering teams to design and implement processes to review software design from a security perspective
  • Partner with Zendesk Engineering to drive improved security controls across our product portfolio
  • Work in a team-oriented, fast-paced, flexible environment
  What you bring to the role:
  • A few years experience managing people across one or more teams
  • Previous experience as an application security engineer, ideally working to support product teams in a SAAS environment
  • Experience mentoring staff from junior to senior levels
  • Experience with agile development processes, working in a fast-paced environment with continuous integration and continuous deployment.
  • Excellent problem solving skills
  • Great verbal and written communication skills
  Preferred background (any of the below would be valuable):
  • Experience in partnering across global organizations to drive changes into other teams
  • Experience with Static Analysis (SAST) and Software Composition Analysis (SCA) / Dependency Management tools
  • Knowledge of modern web application technologies including their security threats and vulnerabilities
  • Experience reproducing web application vulnerabilities and documenting with clear, minimized reproduction steps
  • Ability to work on multiple projects/tasks at once - balancing and prioritizing work appropriately
  • Bachelor's degree in Computer Science or other relevant focus of study
  • Security certifications such as OSCP, GWEB, GPEN, GWAPT, CISSP, GSEC, etc. is a plus.
  #LI-KT1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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