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  Cloud Engineering Intern (Madison, WI)
  Zendesk is a rapidly growing company with an amazing product and exceptional employees. We’re looking for a dynamic DevOps Engineering Intern to join our growing Foundation Cloud team in Madison!
  As part of the Cloud team at Zendesk you’ll solve problems involving core products and services that Zendesk’s infrastructure is built upon. Our mission is to productize the base platform services that all Zendesk engineering teams need to be successful in the cloud.
  
  
  What you get to do every day:
  • Solve complex problems and provide simple elegant solutions
  • Contribute to making our infrastructure simple, reliable, and easy to operate
  • Analyze performance, usage patterns and capacity constraints and tune our underlying systems
  • Partner with our tools, engineering, and QA teams to ease the configuration and deployment of new services
  • Design our configuration management tooling and infrastructure
  • Collaborate with your Foundation Engineering teammates around the globe (in Copenhagen, Dublin, Melbourne, and San Francisco)
  • Use a wide variety of technologies, wear lots of hats (actual hats optional)
  • Work in an agile development environment and believe that pragmatism always triumphs over dogmatism
  About you:
  • Pursuing a degree in Computer Science or equivalent experience (preferably 2nd or 3rd year of college)
  • Coding skills in at least one programming language, and a desire to pick up more (we work primarily in Ruby, Python and Golang)
  • A genuine passion for the web and to solve large scale challenges using new technologies
  • Experience working with Unix/Linux systems and knowledge of TCP/IP
  • Great communication skills (written and verbal) that will enable successful collaboration with all of our teams globally
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Marketing Analytics Intern
  We are looking for a Field Marketing Intern who has a knowledge in analytics to measure marketing activities focused on Demand Generation and Opportunity Optimization. You will play a pivotal role in working alongside a great Marketing and Sales teams, who are tasked with exciting challenges of a growing company. You will work on managing activities focused on reinforce and increase the position of Zendesk in the Brazilian Market.
  The role will be part of the Marketing team and will be based in São Paulo, Brazil. A strong team player mindset and willingness to learn new technologies and process is essential to be successful in this role.
  
  
  Responsibilities:
  • Perform the tracking leads and opportunities coming from all field marketing initiatives thru a direct engagement with the sales team.
  • Support Partner marketing activities focusing the effort to help the partners to follow the results and pipeline/revenue impacts.
  • Prepare report, graphics and performance comparison from owned events and trade shows.
  • Contribute to developing the annual marketing plan based on results from activities executed during the current fiscal year.
  • Generate reports to support the local strategic analysis based on target, Internal data, and market research.
  • Support on supplier contracts and payment tracking.
  • Track leads flow to ensure the appropriate Sales channels are following up with event attendees and campaign responders in a timely manner.
  • Work with local manager to manage the budget program, to measure ROI through metrics analysis and reporting.
  • Utilize systems and tools such as Salesforce to analyze pipeline and opportunity data to best determine marketing mix.
  Requirements:
  • Excellent interpersonal skills to connect with several areasGood understanding of finance/revenue/pipeline principles.
  • Functional knowledge of Demand generation and Opportunity Optimization, for Lead Management.
  • Experience with Excel is mandatory.
  • Experience with Salesforce, PowerPoint and Marketing Solutions (Eloqua, Marketo or Hubspot) is a differential.
  • Comfortable working in a fast-paced, agile software development environment.
  • Comfortable managing several projects simultaneously.
  • Advanced English skills are mandatory.
  • we are currently looking for student of Engineering, Business Administration, or Economy with graduation between December 2019 or July 2020.
  • Availability to work 30 hours per week.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Product Management Intern
  Zendesk builds software for better customer relationships. It empowers organisations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. And it's a great user experience!One of the ways we enable great user experiences is through fun surprise and delight features that allow our customers to show their personality when they're communicating with their customers.
  
  
  There's currently no way for agents to liven up their chats with their customers using emojis. You will work on building out an emoji solution that is scalable, intuitive, and addictive. You'll need to understand how various clients interpret emojis and determine a strategy for how they'll be used across multiple platforms, including browsers, mobile apps, and APIs. The goal is to have a simple and fun emoji picker that agents will want to use to help improve both the customer experience and customer satisfaction scores.
  
  
  Scope of Work
  • You will work closely with engineering, user experience designers, visual designers, and data analysts to make data-aware empirical decisions around:
  • What clients we can support with a native unicode experience
  • Whether we should build out an emoji library
  • How to identify and measure success
  • Competitive and market research
  • What incremental improvements can be made in future releases
  • What the scope should be given real world engineering and business constraints
  • How to build and defend a business plan
  • How to launch a product to thousands of customers
  • Bonus: Time permitting, you can work closely with a machine learning team to figure out a way to make automated emoji suggestions
  Requirements
  • Solid understanding of front-end technologies and frameworks like JavaScript, CSS, and React.js
  • Familiarity with APIs
  • Good user experience and design sense
  Zendesk Singapore is home to our globally successful Chat product, which enables customer service agents to engage their customers instantly via web, mobile and messaging. Zendesk Chat contributes significantly to our rapid growth both across Asia Pacific and globally. You have an amazing opportunity to be part of something that is truly unique: an awesome product that is developed end-to-end in Singapore, with product management, design, engineering, infrastructure, and go-to-market teams working together here at our APAC headquarters.
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Product Management Intern - Agent Experience (Summer 2019)
  Overview | Impact
  Our software empowers agents to provide seamless, personalized, and efficient support to their customers. Delivering on that promise requires constant evolution and forward-thinking to continually redefine what it means - and what tools are necessary - to provide the best customer experiences. As the product management intern on the Support Agent Experience, you’ll be responsible for defining and delivering critical functionality that enable our customers to deliver amazing customer service at scale.
  
  
  Scope of Work | Why you’ll want this internship
  • Working on the agent experience team, you will define and deliver functionality that will shape the future of the Zendesk Support product
  • Understand user behavior and expectations through customer engagement, research, and diving into quantitative data
  • Own a key element of the Support agent experience, defining requirements and working with design and development to land the feature over the course of the internship
  • Define and deliver product functionality that exceeds the expectations of our largest enterprises
  Required Skills & Experience
  • Available for the full duration of the internship period
  • Completed undergraduate degree, ideally in a technical discipline (engineering or CS)
  • Currently pursuing an advanced degree or certification program, centered on design, business, product, or other relevant product discipline
  • A personal passion for product, and a deep intuitive ability to deliver people-centric solutions
  • Ability to articulate a vision and point of view for your product feature and get others excited about it
  • Technical background that enables you to communicate with our development teams and understand and respond to impacts and tradeoffs
  • A great sense of urgency
  • You want to do great things, and you want to get there quickly.
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Product Management Intern - Product Strategy and Operations (Summer 2019)
  Zendesk is looking for an MBA intern who wants to make an immediate impact on our product strategy. In this role, you will be driving critical product decisions through synthesis of customer research, market insights, and product usage analysis. The results of your work will be used to drive investments in our next generation of products, optimize our existing strategy, and ultimately fuel Zendesk’s growth across the Customer Support, Sales, and Customer Engagement markets. As a member of the Product Strategy & Operations team, you will have access to our customers, to our goldmine of product usage data, and to thousands of colleagues innovating and redefining their fields. You will be a key part of all the work that goes into delivering a beautifully simple product -- and a beautifully simple product strategy.  
  The ideal hire must be a self-starter with strong analytical skills and have experience interacting with customers and run sophisticated data queries. Reporting to the Director of Product Strategy & Operations, you will work to deliver actionable recommendations for our product leaders regarding Zendesk’s product development strategy, pricing & packaging, and growth opportunities.
  
  
  Responsibilities:
  • Synthesize data from multiple sources to develop a deep understanding of relevant products & markets
  •  Perform customer interviews, surveys, user shadowing and data analysis
  • Find creative ways to size customer problems and impact for Zendesk
  • Develop an executive-level presentation with actionable recommendations based on key insights
  Requirements:
  • Bachelor's degree and enrolled in a MBA program
  • Advanced proficiency in MS Excel, and SQL. Experience in building financial models to drive decision-making a plus
  • Experience with Zendesk is a strong plus
  • Desire to work in product strategy, business strategy, or business operations after graduation
  • Ability to manage multiple stakeholders and work cross-functionally
  • Ability to work in a fast-paced environment
  • Ability to deal with ambiguity Excellent project management skills and attention to detail
  • Outstanding communications skills - written and verbal
  • High energy, “can do” personality and ability to thrive in a high-growth, dynamic environment
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Product Management Intern- Voice of the Customer (Summer 2019)
  We’re looking for a MBA Intern based in San Francisco and work with the Product team on several customer requirements research projects.  The results of your work will be used to make investments decisions on next-generation enterprise features. The MBA Intern will have access to our customers and a wide range of product usage data to analyze and make recommendations to the product team.  The MBA Intern will manage and manipulate this data to paint a complete picture of a specific problem or a feature we may plan. The ideal hire must have strong analytical skills and have experienced interacting with customers and run simple data queries.  Reporting to the Product Solutions Manager, this person will work to deliver actionable recommendations for our product management and marketing organizations.
  
  
  Responsibilities:
  • Perform customer interviews, surveys, user shadowing and data analysis
  • Synthesize data from multiple sources to create impactful insights and a deeper understanding of our customers and their needs
  • Find creative ways to size customer problems and impact for Zendesk
  • Develop an executive-level presentation with actionable recommendations based on key insights
  Requirements:
  • Bachelor's degree and enrolled in a MBA program
  • Advanced proficiency in MS Excel, experienced in building models to drive decision-making
  • Prior experience in product management for a technological product is a plus.Experience with Zendesk and is a strong plus
  •  Understanding of JIRA, SQL, and Salesforce is also desirable
  • Desire to become a full-time cloud or software product manager upon graduation.Ability to manage multiple stakeholders and work cross-functionally
  • Ability to work in a fast-paced environmentAbility to deal with ambiguity
  • Excellent project management skills and attention to detailOutstanding communications skills - written and verbal
  • High energy, “can do” personality and ability to thrive in a high-growth, dynamic environment
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Product Management Internship - Workflow (Summer 2019)
  Overview | Impact
  Our software empowers agents to provide seamless, personalized, and efficient support to their customers. Delivering on that promise requires constant evolution and forward-thinking to continually redefine what it means - and what tools are necessary - to provide the best customer experiences. As the product management intern on the Workflow team, you’ll be responsible for defining and delivering critical functionality that enables our customers to deliver amazing customer service at scale.
  
  
  Scope of Work | Why you’ll want this internship
  • You will define and deliver functionality that will shape the future of the Zendesk Support product
  • Build an understanding of user behavior and expectations through customer engagement, research, and diving into quantitative data
  • Own a key element of the Support workflow solution, defining requirements and working with design and development to land the feature over the course of the internship
  • Define and deliver product functionality that exceeds the expectations of our largest enterprise customers
  Required Skills & Experience
  • Actively pursuing an advanced degree (Masters or equivalent) and/or have 3 years’ experience in a role with customer facing or technical responsibilities
  • Personal passion for product, and a deep intuitive ability to deliver people-centric solutions
  • Experience pulling qualitative and quantitative data types together into a clear analysis and recommendations Excellent communication skills with a demonstrated ability to explain complex ideas to engineers, colleagues and senior management
  • Sense of urgency to do great things quickly
  • Intermediate-level skills in two of the following: Excel, Python, SQL, research design, conducting customer interviews
  • Available for the full duration of the internship period
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Sales Intern -Madison (Jan-May)
  Zendesk is looking for energetic and motivated student or recent graduate to join our Sales team as a Sales Intern in our Madison office this January. The Sales Intern role at Zendesk will provide a unique chance to begin a career in technology sales in a fast paced SaaS environment. This internship will be a 3-6 month opportunity to grow and hone your skills in generating new revenue leads and driving the overall growth at Zendesk.
  
  
  What you get to do every day:
  • Create a fantastic first impression to prospects and customers while assisting the team on building a pipeline for Account Executives
  • Ensure data-integrity through regular de-duplication and cleanup procedures
  • Communicate regularly with the Sales Development, Marketing, Sales Operations, and Enterprise Teams
  • Build out accounts and contacts in Salesforce
  • Any additional support that the Sales Development teams may need
  • Focus on building a great team environment for a fun and energetic atmosphere
  What you bring to role:
  • Pursuing a BS/BA or recent graduate
  • Looking to develop a career in a technology sales
  • Demonstrated success in meeting targets
  • High energy team player
  • Goal oriented
  • Bonus points for experience using Salesforce
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Software Engineer Intern - Chat Growth
  Zendesk builds software for better customer relationships. It empowers organisations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organisations the flexibility to move quickly, focus on innovation, and scale with their growth.
  
  
  Understanding our Customers is paramount for Zendesk.
  
  
  We therefore dedicate ourselves to optimise our internal data framework in order to produce well-refined analyses of Zendesk products’ usage which enable us to optimise our Customers’ experience.
  
  
  The Zendesk Chat Growth team is looking for a driven individual to:
  contribute in improving Zendesk Chat data processing pipeline
  contribute in producing refined analysis of our Customer’s usage of our product
  contribute in improving our A/B testing capabilities to accelerate our experimentation cycles
  design, plan and implement A/B tests within Zendesk Products, analyse the results and iterate.
  
  
  You will have the opportunity to design and develop components using data-processing services such as Apache Kafka / S3 Data Lake / Amazon Kinesis Analytics.You will also have the opportunity to be exposed to a wide range of our stack
  
  
  Scope of Work
  • Familiarize with Zendesk products and internal Data Reporting architecture
  • Contribute to system designs, proof-of-concepts and development of data pipelines using AWS capabilities and Data Lake as the foundation
  • Contribute to build A/B test experiments at multi-product level, this includes collaboration across offices
  • Contribute to Data analysis of our Customers’ usage of the product. This also means liaise with our Creative teams to design experiments to improve Zendesk products
  • Familiarize with Zendesk implementation of Apache Kafka, Kafka Connect and AWS services such as Kinesis Analytics and S3 Data Lake
  • Familiarize with modern software development processes:
  • Familiarise yourself with the technology stack used in Zendesk Chat back-end platform.
  • Learn about Agile Software Development (we use Scrum at Zendesk Chat) and how to work in fast iterations.
  • Learn how to manage code at a massive scale with Git, and how engineers at Zendesk Chat do code reviews.
  • Participate and contribute in sprint planning, retrospectives and daily stand ups.
  • Ensure that your code is written with accompanying unit tests.
  • In addition, work closely with Test Engineering team to automate tests.
  • As and when required, you may need to work on replicating bugs that are reported and fix them.
  • Provide documentation on the entire implementation
  Requirements
  • Experience in one or more of the following technologies is preferred but not required
  • Python, JavaAWS services (S3, Kinesis Analytics, Spark EML)
  • Apache Kafka and Kafka Connect
  • Data analysis tools such as Tableau, Google BigQuery and Excel
  Zendesk Singapore is home to our globally successful Chat product, which enables customer service agents to engage their customers instantly via web, mobile and messaging. Zendesk Chat contributes significantly to our rapid growth both across Asia Pacific and globally. You have an amazing opportunity to be part of something that is truly unique: an awesome product that is developed end-to-end in Singapore, with product management, design, engineering, infrastructure, and go-to-market teams working together here at our APAC headquarters.
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Software Engineer Intern - Chat Public API
  At Zendesk, we strive to make customer relationships beautifully simple. One of the ways we look at the improve the business to customer interaction is through self-help. Our embeddable Web Widget is used to provide relevant and constructive knowledge base articles to customers. As the landscape of customer support evolves, we are thinking of more novel ways to better serve our customers.
  
  
  At Zendesk Chat, we focus a lot on our platform and are striving to improve and add more features to our Public API. The Chat team is looking for a capable intern to drive the project to release the next version of our Public API; This involves improving our underlying OAuth flows, adding more features/endpoints, integrating with our rate-limit service. We have big plans for the Public API as we look to drive our company platform first.
  
  
  Scope of Work
  • Familiarize yourself with the technology stack that powers Zendesk Chat’s Public API
  • Learn about best practices for REST/GraphQL API development
  • Familiarize yourself with OAuth2 workflows, rate-limiting, pagination, etc that go into making a great API
  • Be embedded with the Zendesk Chat team and contribute to all the team meetings
  • Learn about the importance of well-tested code and ensure that your work is heavily unit-tested
  • As and when required, you may need to work on replicating bugs that are reported and fix them
  • Learn to work with technologies at scale. The current Zendesk Chat Public API serves over 10,000 requests per second.
  Requirements
  • Experience in the following technologies is preferred but not required:
  • JavaScript
  • Python
  • Rest API
  • GraphQL
  • Unit testing
  Zendesk Singapore is home to our globally successful Chat product, which enables customer service agents to engage their customers instantly via web, mobile and messaging. Zendesk Chat contributes significantly to our rapid growth both across Asia Pacific and globally. You have an amazing opportunity to be part of something that is truly unique: an awesome product that is developed end-to-end in Singapore, with product management, design, engineering, infrastructure, and go-to-market teams working together here at our APAC headquarters.
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
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  Software Engineering Intern (Summer 2019)
  
  
  Zendesk is looking for smart, creative software development interns who enjoy building great software to join us in our San Francisco office. As a Zendesk intern, your project will be a real feature that delights our 125,000+ customers, not wasting a summer away on miscellaneous bug fixes. You'll work closely with a mentor to ship production code during and by the end of your internship that is used by real customers every day. You'll learn to develop in a Ruby on Rails & JavaScript stack operating at high scale, and will be involved in all phases of the software lifecycle, from specification to design, coding, and deployment.  This internship will focus on building applications, enhancing your skills and giving you on-the job training to further develop your engineering knowledge.
  
  
  
  
  Requirements:
  • Pursuing a Computer Science or equivalent experience (preferably in your 2nd or 3rd year of college)
  • A genuine passion for the web and new technologies
  • Experience with Web application development using Ruby on Rails and/or Javascript
  • Github projects a plus
  • Must be authorized to work in the United States
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position
  Startup Program Intern
  Are you looking for an incredible experience working for one of the most game-changing Startup and Incubation Programs?  Do you want to learn about and be a part of how a global, fast-paced SaaS technology company is helping Startups to grow their businesses?
  
  
  At Zendesk, we are passionate about the needs of Startups. Having achieved much success around the world, we want to give back to the European startup community and help more SaaS B2B companies become the "next big thing."
  
  
  Do you want to be part of this fast-paced, exciting team? Well, this internship is for you! We are looking for energetic people for full-time internship opportunities at Station F in Paris. This 6-9 month program will begin January 2019.
  
  
  Zendesk Startup Program at StationF offer selected B2B SaaS Customer Experience Startup tools they need to scale their business. They have access of free office space at Station F, partnership with sales team to support their sales, free both in selected Zendesk events, partnership with Marketplace team,  Go-to Market consulting from Zendesk employees and access to all benefits from Station F ecosystem. 
  
  
  
  
  Requirements:
  • Has exceptional organizational and communication skills - both written and verbal, with a strong attention to detail. English/French. 
  • Possesses a natural curiosity, technically Savvy and robust personality with high levels of energy and motivation to exceed expectations for the team, for the incubated startups of the Zendesk + Station F program and for the Station F crew. 
  • Has a strong interest in Startups, scaling brand new businesses, new technologies, growth hacking and data analysis
  • Has an upbeat work ethic where you can take ownership of projects and have fun
  
  
  Responsibilities:
  • Work with the local GoToMarket team, supporting the connection between the Startups from the incubation program to Zendesk team, for example organizing office hours, networking events and providing feedback for the Zendesk team.  
  • Coordinate & help to organize Zendesk products Office Hours & workshops for the +1000 startups at Station F. 
  • Assist the Startup program managers (from San Francisco and Paris) documenting the processes of our unique Startup program and help with the incoming leads, handle startups applications & deal flow to the onboarding. 
  • Assist the local GoToMarket team to organize Marketing events at Station F with customers & prospects, showcasing our incubated Startups. 
  • Support our data analyst in San Francisco regarding our global Startups program (conversion rates, investments, refine KPIs). 
  • Responsible to write Startup customer stories
  
  
  You will be working both for our Regional Marketing Leader based in Paris and for the Startup Initiatives Manager, Pedro Muller  (whose based in San Francisco).
  Zendesk already offer an online Startups Program, with thousand of startups benefiting from Zendesk products to scale their businesses. The Station F incubation program is unique. 
  Join us !
  
  
  #LI-SD1
  
  
  The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
  
  
  Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  
  
  
  Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
  
  
  By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.  
  Apply for this positionShare this position