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Cloud Engineering Intern (Madison, WI) - Summer 2019
Zendesk is a rapidly growing company with an amazing product and exceptional employees. We are looking for a dynamic DevOps Engineering Intern to join our growing Foundation Cloud team in Madison!As part of the Cloud team at Zendesk, you will tackle problems involving core products and services that Zendesk’s infrastructure is built upon. Our mission is to productize the base platform services that all Zendesk engineering teams need to be successful in the cloud.What you get to do every single day:
- Tackle complex problems and provide simple elegant solutions
- Contribute to making our infrastructure simple, reliable, and easy to operate
- Analyze performance, usage patterns and capacity constraints and tune our underlying systems
- Partner with our tools, engineering, and QA teams to ease the configuration and deployment of new services
- Design our configuration management tooling and infrastructure
- Collaborate with your Foundation Engineering teammates around the globe (in Copenhagen, Dublin, Melbourne, and San Francisco)
- Use a wide variety of technologies, wear lots of hats (actual hats optional)
- Work in an agile development environment and believe that pragmatism always triumphs over dogmatism
About you:
- Pursuing a degree in Computer Science or equivalent experience (preferably 2nd or 3rd year of college)
- Coding skills in at least one programming language, and a desire to pick up more (we work primarily in Ruby, Python and Golang)
- A real passion for the web and to solve large scale challenges using new technologies
- Experience working with Unix/Linux systems and knowledge of TCP/IP
- Phenomenal communication skills (written and verbal) that will enable successful collaboration with all of our teams globally
The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.Finance Intern (San Francisco)
We are seeking a creative, engaged and curious Finance Intern in our San Francisco, California office to support Zendesk’s Collections and/or Procurement team. The position is part-time and flexible to accommodate class schedules and life. We are looking for a May start date and prefer someone who could contribute to working during the summer for at least 25 hours per week and potentially into the school year for at least 15 hours per week.We take pride in our ability to serve our internal and external customers through industry-leading responsiveness. As such, if you take initiative, enjoy having autonomy to move quickly, and are searching for an opportunity where you can learn about complex software transactions, process optimization, establishing best practices and the Software-as-a-Service (SaaS) industry, we’d love to hear from you.Looking for an applicant who:
- Has phenomenal communication and collaboration skills, both written and verbal
- Possesses a natural curiosity (no question too small!) and robust personality with high levels of energy and motivation to exceed expectations
- Strong analytical and problem-solving skills
- Superior organizational skills with excellent attention to detail
- Has a strong interest in business operations and process optimization
- Has a professional work ethic and desire to take ownership of projects, learn from mistakes, and have fun
Responsibilities:
- Triage and process customer requests through our ticketing system
- Find solutions to customer issues regarding payments, invoices, and customer account information
- Assist with documenting Procurement Operations department processes and policies
- Develop organizational and storage methods for documentation
- Work with Expense Payables team on account reconciliations
- Work cross functionally to identify and propose opportunities for process improvement
- Learn the ins and outs of key Finance systems (NetSuite, Coupa, Zendesk Support)
The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.Regional Marketing Campaigns Intern
Zendesk is looking for a smart and creative Marketing Intern to join us in our San Francisco office. As a Zendesk intern, you will work closely with our North America Marketing team to support the demand generation and audience acquisition efforts across the sales cycle.What you get to do every day:
- Provide admin support including processing POs, managing timelines and schedules, drafting creative briefs and building reports
- Audience acquisition support for regional and national events, including vendor management, and working with creative teams and external vendors to develop campaigns at scale, to ensure all audience segments and personas are reached pre and post-event.
- Support the creation of new campaigns across industry verticals and buyer personas and review copy against brand guidelines, shepherding copy and creative assets through review.
- Collaborate with cross functional teams.
- Work in tools such as Salesforce, Explore, Coupa, Google Analytics, Outreach, Bynder and Certain
What you bring to the role:
- Recently completed or currently pursuing (preferably in your 3rd or 4th year) a MBA.
- Passionate and driven about marketing, cloud based technology, B2B business
- Creativity and confidence to try & test new ideas
- Collaborative, upbeat, and a fast learner willing to jump in to our team’s fast-paced projects and have fun
- Stamina and drive to always push yourself to improve and innovate
The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.Sales Intern
Are you passionate about the customer experience? Are you seeking a sales career that allows you to work with the world’s fastest growing mid-market and Fortune 500 leaders? Zendesk builds software for better customer service. We enable millions of users around the world to interact more directly and openly with their customers. Currently we're looking for a Velocity Sales Assistant in Sao Paulo, Brazil to join our Sales Representatives in order to reach ever more customers in the South American Region.Responsibilities
- Continuously work with Sales team as a point of contact to support opportunities management in CRM and general questions regarding operations
- Provide insightful deep dive analysis of areas for performance and business recommendations
- Provide support in sales actions, prospects, quotations, demos and seek customers doubts about product, financial changes and renewals
- Act as a CRM Power user / Main responsible for Sales force enablement activities related to Business Operations in the CRM
- Assisting is all aspects of sales execution during inside sales process
Requirements
- Studying Engineering, Business Administration. Economics,Technology or related courses.
- Graduation between Jun/20 and Jun/21
- Fluent in English / Spanish is a bonus
- Knowledge in MS-Office (main focus on Excel and Power Point)
- Knowledge in CRM system
- Experience in SaaS is a plus
The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.Sales Intern - (San Francisco)
Zendesk is looking for energetic and motivated student or recent graduate to join our Sales team as a Sales Intern in our San Francisco office. The Sales Intern role at Zendesk will provide a unique chance to begin a career in technology sales in a fast paced SaaS environment. This internship will be a 3-6 month opportunity to grow and hone your skills in generating new revenue leads and driving the overall growth at Zendesk.What you get to do everyday:
- Build a phenomenal first impression to prospects and customers while assisting the team on building a pipeline for Account Executives
- Ensure data-integrity through regular de-duplication and cleanup procedures
- Communicate regularly with the Sales Development, Marketing, Sales Operations, and Enterprise Teams
- Build out accounts and contacts in Salesforce
- Any additional support that the Sales Development teams may need
- Focus on building a great team environment for a fun and energetic atmosphere
What you bring to role:
- Pursuing a BS/BA or recent graduate
- Looking to develop a career in a technology sales
- Demonstrated success in meeting targets
- High energy great teammate
- Goal oriented
- Experience using Salesforce
The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.Sales Intern -Madison
Zendesk is looking for ambitious and motivated student or recent college graduate to join our Sales team as a Sales Intern in our Madison office this June. The Sales Intern role at Zendesk will provide a unique chance to begin a career in technology sales in a dynamic SaaS environment. This internship will be a 3-6 month opportunity to grow and hone your skills in generating new revenue leads and driving the overall growth at Zendesk.What you get to do every day:
- Build a phenomenal first impression to prospects and customers while assisting the team on building a pipeline for Account Executives
- Ensure data-integrity through regular de-duplication and cleanup procedures
- Communicate regularly with the Sales Development, Marketing, Sales Operations, and Enterprise Teams
- Build out accounts and contacts in Salesforce
- Any additional support that the Sales Development teams may need
- Focus on adding to a phenomenal team environment for a fun and energetic atmosphere
What you bring to role:
- Pursuing a BS/BA or recent graduate
- Looking to develop experience technology sales
- Proven success in meeting targets
- High energy and a great teammate
- Goal oriented
- Bonus points for experience using Salesforce
The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.Security Intern (Rotational) - Summer
Zendesk is looking for a hardworking, motivated Security Intern who can help us secure the Zendesk platform through our various Security Teams. You will get a chance to rotate through four different teams within our Corporate Security department: Security Enablement, Security Operations, Operational Security Compliance, and Product Security.Zendesk is based in San Francisco, where you will work on real security and compliance projects, control and process design meetings, actual IT audit testing, supporting sales-related security questions, and contributing to discussions on how to best mitigate risks. In this role you will spend time rotating through several Security teams to learn about each team and assist in Security project work and research. The work that you’ll be doing with each of these teams will help to keep the Zendesk platform secure.What you get to do every day:
- Evaluate, analyze and reproduce security vulnerabilities reported by our static and dynamic analysis tooling, security researchers, and customers. Partner with development teams to ensure they address these vulnerabilities in our products.
- Identify ways of finding variants of these vulnerabilities or similar issues across our codebase, suggest areas where improved testing can prevent vulnerabilities, and initiate new projects to eliminate classes of vulnerabilities.
- Perform routing and triage for incoming Security related projects, questions, or concerns for each team.
- Be the voice of Zendesk Security while responding to customers, our Sales team, and security researchers.
- Participate in threat modeling and security reviews in partnership with Zendesk Engineering.
- Endpoint detection and response, user access reviews, and work on our Training and awareness program.
What Zendesk will do for you:
- Provide mentoring and support from Senior and Staff Security personnel
- Provide exposure to several different areas of Security and attain general knowledge of Zendesk’s Security infrastructure.
- Work on a globally distributed team in a growth oriented and flexible environment.
What you bring to the role:
- A curiosity for the unknown and the ability to keep going until you have a proven understanding.
- You equally value empathy, communication, and technical skills.
- Pursuing a degree in Computer Science, Information Security, or other relevant focus of study.
- Interest in application security experience, either as a security engineer or a software developer who regularly works on addressing security challenges.
- Excellent thinking and communication skills.
- Knowledge of modern web applications
- Ability to work on multiple projects/tasks at once - balancing and prioritizing work appropriately.
- Interest in agile development processes, working in a dynamic environment with continuous integration.
- Programming experience is a plus (Ruby, Python, Scala, Golang, Node.js, Ember.js, or React)
- please send us your GitHub/Bitbucket account or other examples of projects, if available (not required).
- Understanding of web protocols such as HTTP, SSL/TLS, HSTS, etc.
- Basic understanding of symmetric and asymmetric cryptography, PKI, key exchange protocols.
- Experience using AWS, and/or experience working in and supporting a deployment pipeline.
- Understanding of email security concepts such as DKIM, SPF, DMARC, etc.
The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.Student Developer
Zendesk is looking for an ambitious student developer, eager to make a difference.You will solve quite complex problems while being mentored by the Guide team. You will have the opportunity to work on various parts of the technology stack ranging from frontend to backend or core infrastructure. The Copenhagen office can provide a good environment to gain ideas for your thesis and Zendesk could collaborate with you on it.What you get to do every day:
- Collaborate with a team of Zendesk engineering experts.
- Work on some of the most critical services at Zendesk.
- Scale and handle millions of requests per day.
- Ship your code to production and impact the work of thousands of people around the globe.
- Find solutions to daily annoying problems by writing tools and get the glory of open-sourcing them (see: https://medium.com/zendesk-engineering/open-sourcing-node-publisher-eb2150c1fb6a)
- Use a best-in-class modern technology stack: React, GraphQL, Rails, Elasticsearch, Kafka, AWS Services, Kubernetes, Docker, etc.
- You will learn about Agile Software Development. Participate in sprint planning, retrospectives, and daily stand-ups.
What you bring to the role:
- Basic coding skills in any language of your choice.
- Solid commitment to learning new things and self-development.
- Proven communication skills, both written and verbal, the main language in the office is English.
- Passion, humble and structured approach to problems
- You value good relationships, you take ownership while having fun.
Active student status in a Danish University in Copenhagen Area - is a requirement.#LI-KT1The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.
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