Surveypal

Palo Alto, United States

Surveypal is a feedback management platform that seamlessly integrates with your Zendesk products and enables you to monitor, measure, and improve the customer experience.

Listen to your customers on any channel

Connect Surveypal with Zendesk and introduce the customer's voice in all your Zendesk products. Gain customer feedback insights and deliver the support experience your customers expect

Zendesk Support:

  • Automatically trigger surveys from Zendesk Support and access real-time feedback. data in your user, ticket, or satisfaction fields
  • Measure the CX metrics and KPIs such as CSAT, NPS, or CES

*Zendesk Chat: *

  • Pinpoint your customer's needs before even connecting with them with pre-chat surveys
  • Track and measure the experience during the interaction with post-chat surveys

Zendesk Talk:

  • Dispatch SMS customer experience surveys
  • Monitor the performance of your call center

*Zendesk Guide: *

  • Embed surveys in your help center articles
  • Enhance and enrich your knoweldge base content based on customer feedback

Surveypal is GDPR compliant and we can help you build feedback processes tailored to the needs of your business and customers.

Serviços oferecidos

Implementação

Development Services

Regions

Global

Apps we've built

de avaliações

If you like what you see, talk to Surveypal about your project. Get in touch