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<5 min.

Optimizing interactions to provide the customer experience of tomorrow

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Analyst reports

<5 min.

Mediaocean empowers better customer support teams and content with Zendesk

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Analyst reports

<5 min.

The impact of customer service on customer lifetime value

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Customer experience

10+ min.

How Slack changed the way we work by putting the customer experience first

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Customer experience

<5 min.

Rethinking customer service skills for the new era of retail

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Customer experience

10+ min.

How Sephora created a futuristic, omnichannel customer experience

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Customer experience

10+ min.

How Brooklinen woke up the bedding industry by going direct-to-consumer

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Keep video gamers happy with these 4 customer service tools

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10+ min.

How Bark disrupted pet retail with a great customer experience…for dogs

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<5 min.

Customer service trends: faster, cheaper, and more human

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Customer experience

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Fairness in the customer relationship

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Customer experience

<5 min.

Sharing identity to foster customer loyalty

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Customer experience

10+ min.

How Eaze is changing the customer experience for a newly legal product: cannabis

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Customer experience

10+ min.

How MoviePass radically changed the movie theater customer experience

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Customer experience

10+ min.

Beyond cookie butter: the secrets behind Trader Joe’s great customer experience

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Introducing the Repeat Customer podcast

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Customer experience

<5 min.

Cultivating customer loyalty by supporting choice making

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Transforming Your CX Through Customer Service – Webinar Ft. Gartner

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Customer experience

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What do modern retail customers expect from customer service?

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Analyst reports

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Forrester: Transform Customer Processes And Systems To Improve Experiences

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Customer experience

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The Multi-Channel Customer Care Report

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Customer experience

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Customer experience

<5 min.

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Customer experience

<5 min.

Turning customer feedback into actionable insights

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Customer experience

<5 min.

Better customer experiences with omnichannel engagement

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Customer experience

<5 min.

Chat it up

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Analytics

<5 min.

Keep customers happy with data-driven CX

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Analyst reports

<5 min.

Gartner: Plan Now for Critical Shifts in Customer Interaction Patterns

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Customer experience

<5 min.

Fill the self-service gap

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Customer experience

<5 min.

Why CX, Why Now?

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Customer experience

<5 min.

2017 retail and ecommerce customer service trends

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Customer experience

<5 min.

Zendesk research: retail and the holidays

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CSAT

<5 min.

Zendesk research: customer satisfaction

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Customer experience

<5 min.

Zendesk research: customer self-service

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Customer experience

<5 min.

Zendesk research: behavioral cues

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Customer experience

<5 min.

Customer engagement with agile customer care

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Customer experience

<5 min.

Top customer experience with agile customer care

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Customer experience

<5 min.

Meeting the fresh demands of omnichannel customers

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Customer experience

<5 min.

Customer Service’s Role in Creating Excellent Retail Experiences

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Analyst reports

<5 min.

Gartner: CRM Applications Will Fail Without Customer Empathy

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Customer experience

<5 min.

How Businesses use Machine Learning for Customer Experience

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Customer experience

<5 min.

Thriving in the Expectation Economy

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Customer experience

<5 min.

Bright Ideas: Customer Stories

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Customer experience

<5 min.

Predicting customer satisfaction helps prioritize interactions and prevent churn

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Customer experience

<5 min.

Predictive Analytics, Machine Learning and Meaningful Customer Relationships

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Customer experience

<5 min.

Effort and Conversion: An Inverse Relationship

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Customer experience

<5 min.

Effortless Customer Experience featuring Genesys

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Analyst reports

<5 min.

Forrester Brief: Focus On Three New Service Experiences

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Customer experience

<5 min.

Customer Service in the Retail Revolution

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Customer experience

<5 min.

7 Steps to Customer Experience Heaven

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Customer experience

<5 min.

The New Face of Customer Service

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Customer experience

<5 min.

Creating Moments of Magic for Your Customers—Today and Every Day

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Customer experience

<5 min.

Forrester Names Zendesk a ‘Strong Performer’

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Customer experience

<5 min.

Manners Around the World

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Customer experience

<5 min.

How to Defuse Even the Worst Customer Situations

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Customer experience

<5 min.

3 Keys to Building a Kindness Revolution

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Best Practices

<5 min.

Creating a great customer experience in any language

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Customer experience

<5 min.

7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary

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Customer experience

<5 min.

Zen Masters of Customer Service Webinars

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Customer experience

<5 min.

United Kingdom omnichannel survey

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Customer experience

<5 min.

7 strategies for turning angry customers into loyal fans

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Customer experience

<5 min.

Leading the Starbucks Way: 5 Principles for Connecting with Your Customers

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Customer experience

<5 min.

Winning Customer Service

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Customer experience

<5 min.

7 tools for amazing every customer every time

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Customer experience

5 - 10 min.

6 Tips for building a thriving help center

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Customer experience

<5 min.

Better service through self-service

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Customer experience

<5 min.

Companies Focus on Customer Retention

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Customer experience

<5 min.

Three hidden reasons why good people provide bad service

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Customer experience

<5 min.

Why Zendesk

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Customer experience

<5 min.

7 Effective Keys to Transforming the Customer Experience

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Customer experience

<5 min.

Turning Rants into Raves: How to Capture the Customer’s Heart

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Customer experience

5 - 10 min.

The impact of customer service on customer lifetime value 2013

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Customer experience

<5 min.

The Cult of the Customer – Turning Customers into Evangelists

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Customer experience

<5 min.

5 Steps to Becoming a Beloved Company

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Customer experience

<5 min.

3 Customer Service Lessons from Disney

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Customer experience

<5 min.

Turning Difficult Moments into Positive Customer Experiences

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Customer experience

<5 min.

How Your Company’s Customer Service is Being Graded Online

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Customer Data & Analytics

5 - 10 min.

What is customer experience?

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Customer experience

<5 min.

What’s the Secret to Providing a World Class Customer Service Experience

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Customer experience

<5 min.

Can Your Customers Find You Online?

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Customer experience

<5 min.

Customers want to help themselves?

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Customer experience

10+ min.

One face of the brand customer support

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Customer Data & Analytics

<5 min.

Are customer surveys effective?

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Forrester: Transform Customer Processes And Systems To Improve Experiences

The Multi-Channel Customer Care Report

IDC: Supporting Customer Experience Initiatives

Providing a great customer experience during the holiday rush

The Future Of Customer Service Experiences

Turning customer feedback into actionable insights

Better customer experiences with omnichannel engagement

Chat it up

Keep customers happy with data-driven CX

Gartner: Plan Now for Critical Shifts in Customer Interaction Patterns

Fill the self-service gap

Why CX, Why Now?

2017 retail and ecommerce customer service trends

Zendesk research: retail and the holidays

Zendesk research: customer satisfaction

Zendesk research: customer self-service

Zendesk research: behavioral cues

Customer engagement with agile customer care

Top customer experience with agile customer care

Meeting the fresh demands of omnichannel customers

Customer Service’s Role in Creating Excellent Retail Experiences

Gartner: CRM Applications Will Fail Without Customer Empathy

How Businesses use Machine Learning for Customer Experience

Thriving in the Expectation Economy

Bright Ideas: Customer Stories

Predicting customer satisfaction helps prioritize interactions and prevent churn

Predictive Analytics, Machine Learning and Meaningful Customer Relationships

Effort and Conversion: An Inverse Relationship

Effortless Customer Experience featuring Genesys

Forrester Brief: Focus On Three New Service Experiences

Customer Service in the Retail Revolution

7 Steps to Customer Experience Heaven

The New Face of Customer Service

Creating Moments of Magic for Your Customers—Today and Every Day

Forrester Names Zendesk a ‘Strong Performer’

Manners Around the World

How to Defuse Even the Worst Customer Situations

3 Keys to Building a Kindness Revolution

Creating a great customer experience in any language

7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary

Zen Masters of Customer Service Webinars

United Kingdom omnichannel survey

7 strategies for turning angry customers into loyal fans

Leading the Starbucks Way: 5 Principles for Connecting with Your Customers

Winning Customer Service

7 tools for amazing every customer every time

6 Tips for building a thriving help center

Better service through self-service

Companies Focus on Customer Retention

Three hidden reasons why good people provide bad service

Why Zendesk

7 Effective Keys to Transforming the Customer Experience

Turning Rants into Raves: How to Capture the Customer’s Heart

The impact of customer service on customer lifetime value 2013

The Cult of the Customer – Turning Customers into Evangelists