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Customer Service Management

Team management

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Customer service strategy
<5 min.

Experts weigh in on tomorrow’s best CX practices

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Knowledge base
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Team up on self-service with Team Publishing

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Customer Service Management
<5 min.

Research links volunteering with happier employees and customers

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Customer Service Management
<5 min.

Zendesk & Optimizely: Raising the Bar as a Customer Support Leader

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Customer Service Management
<5 min.

How to structure your customer support organization

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Customer Service Management
<5 min.

Employee Satisfaction Survey Guide

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Customer Service Management
<5 min.

Simplify your support operation as you scale

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Customer Service Management
<5 min.

Customer Experience Guide

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Customer Service Management
<5 min.

Agent Experience Guide

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Customer Service Management
<5 min.

Agent Life Cycle Guide

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Customer Service Management
5 - 10 min.

Customer service: turning transactions into relationships

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Customer loyalty
<5 min.

How to Deliver Better Customer Service This Year

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Customer Service Management
<5 min.

Context matters: Strategies for empowering agents with more information

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Best Practices
10+ min.

How to Manage Your Amazing Customer Service Team

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Customer Service Management
<5 min.

The Face of Your Company

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Customer Service Management
<5 min.

How Zendesk Does Customer Service

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Customer Service Management
10+ min.

How to hire customer support agents

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Best Practices
<5 min.

Maintaining World Class Customer Support in a Fast Growing Organization

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Customer Service Management
<5 min.

Complaining Ain’t Easy

Show All
1 2