Effective AI ticketing translates routine tasks into efficient communication
Agents will commonly receive menial customer inquiries such as requests for subscription downgrades or cancellations. Agents get bogged down by low-level routine tasks could benefit from an AI-powered assistant that can quickly point customers towards the answer they’re looking for. That's where Zendesk Support comes in.
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- Chatbot support: Support agents won’t be as bogged down with low-level duties, like password resets, and can focus more on bigger and more complex initiatives
- Multichannel support: Recognize a common issue that’s best resolved through a particular channel and seamlessly direct customers towards it
- Better resolution times: Make representatives more readily available to handle tougher issues that the robots can’t
Reduce ticket volume and increase employee productivity. Come explore an Artificial Intelligence application that automates customer service and automatically learns and evolves from each new interaction and improves with time.Torne-se proativo hoje
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There’s a lot more where this came from. Keep exploring the world of AI ticketing, global customer service, and help desk software.