บทความ
Values with action: how Zendesk will continue to do better
Silence is complicity. Speech is not enough. We’re committed to being an ongoing catalyst for change. Here are the latest steps we’re taking.
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บทความ Zendesk legal terms update 2020
Following the comprehensive improvements to our Master Subscription Agreement (“MSA”) that were announced last December, we continue to improve our MSA to make it shorter and easier to read
บทความ Understanding customer engagement platforms
Real connections with customers can improve customer satisfaction, sales, and retention. A customer engagement platform helps businesses manage complex customer relationships.
บทความ New integrations from Zendesk
New Zendesk app integrations are here. Learn all about how these new integrations can help your agents
บทความ We use self service to decrease ticket volume, and you can too
Improving your self service content can help you decrease ticket volume in times of crisis and beyond. Follow these steps to identify impactful changes.
บทความ Answer Bot is here to help: Better comprehension, more languages, less effort
With better comprehension than before, Answer Bot can help you deliver accurate answers to customers while reducing the effort required by agents.
บทความ What is a mobile help desk?
Mobile help desk software can give agents the tools they need to do their job from anywhere with an internet connection
บทความ 6 tips for creating emails optimized for mobile
Mobile optimization is an important part of any business success strategy
บทความ SMBs can do more with less during times of change
Few have felt the impacts of COVID-19 more than small businesses. But there are opportunities to build a CX response that punches above your weight.