Open Source Ticket System

Open Source Ticket System vs. Open API Ticket System

open source ticket system apiEm vez de oferecer um sistema de tickets de código aberto, os engenheiros da Zendesk se concentram em nosso sistema de tickets com API aberta. Um sistema de tickets de código aberto geralmente não oferece a manutenção nem o suporte profissional de que você precisa. Com os produtos Zendesk, você pode contar com uma comunicação aberta com desenvolvedores terceirizados que desejarem usar nossas APIs para criar novas integrações para a plataforma de software para central de suporte da Zendesk.

How an Open API Ticket System can benefit your business

Open APIs enhance your support ticket system functionality by adding custom applications and integrations with great web apps like Twitter, Mailchimp, Get Satisfaction, among many others. For example, you can track how your customers navigate your help desk using Google Analytics, or combine remote support from LogMeIn with your Zendesk ticketing system.

Zendesk’s mail API allows users to import backlogged tickets from existing email programs and submit tickets from non-Zendesk applications. The widget API can display external data onto your help desk and foster speedy communication between your servers and your Zendesk. Remote Authentication gives you the freedom to authenticate customer support agents on your own domain, rather than forcing them to have a seperate login and password in Zendesk.

Interested in how companies like Groupon, Lonely Planet, Foursquare & many other businesses use Zendesk’s ticketing system? Click here to read unique customer stories

Por que a Zendesk?

Zendesk’s ticketing system provides customers with ticket management tools, and highly configurable forums, knowledge base, and FAQs.

Inside your Zendesk, you will already be setup with many customer support best practice workflow tools, including macros and triggers. Furthermore, Zendesk automatically works with your email so you can stop digging through your inbox and start engaging with your customers.

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