Shopping just got personal

For today’s shoppers, a satisfying experience means a personalised experience. Learn how you can drive customer loyalty and profits by delivering conversational engagement and seamless retail experiences across any channel, online or off.

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More chit chat, less mismatch

It’s predicted that 80% of customer interactions will be fully automated with AI. Why? Because it’ll enable more frictionless, enjoyable experiences, with 72% of CX leaders believing that AI agents will ensure seamless escalation to human agents.

Watch Adrian McDermott, Zendesk CTO, as he explores the future of AI and customer experience.

CASE STUDIES

Meet the retailers delivering more satisfying customer experiences

NEXT BOOSTS EFFICIENCY USING ZENDESK AI

“With Zendesk AI […] we’ve seen our satisfaction go up by 4%, from what was already a very high number. That is absolutely amazing, and that was the moment my jaw dropped.”

Raz Razaq

Head of Customer Contact, Experience Technology at NEXT

15%

Overall decrease

in average handle time (AHT) across all contacts

4pp

Quality improvement

using Zendesk AI

92%

One-touch resolution rate

11%

Further decrease

in email AHT with Zendesk AI

Tesco boosts employee self-service rate from 30% to 73%

Employees are at the heart of Tesco’s customer experience, so getting quick resolutions to internal queries is vital. With Zendesk enabling seamless self-service, 94% of Tesco colleagues know where to look for help, and 79% get the answer they’re looking for when they get there.

Zendesk aids Lush in its drive to grow through ethical values and positivity

Lush knows all about the power of sharing positivity, and how all feedback can be constructive to a stronger business. Zendesk enables Lush to understand customer sentiment across 21 global markets, personalising service based on cultural nuances.

Ready to deliver personalised, conversational retail experiences to every customer?