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Inside Zendesk

How Zendesk scaled AI to facilitate 54% of internal tickets

In this 15-minute video, Zendesk's own IT leaders share the framework they used to break down silos, drive AI adoption, and reach 96% employee satisfaction.

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The impact of unifying internal support operations

Fragmented support across IT, HR, and Legal slows enterprises down, isolates teams, and blinds leadership to global service quality.

To build a seamless employee journey, Zendesk consolidated 17 separate instances into a single, unified foundation. By aligning its people, processes, and technology, Zendesk leveraged AI to transform fragmented service delivery into a smart, efficient experience.

Zendesk on Zendesk

Results from Zendesk’s own employee service transformation

28%

solved by AI in one touch

54%

of tickets facilitated by AI

21K

hours saved

96%

employee CSAT

What you’ll learn

Watch the on-demand session to: 

Learn why AI can’t fix a fragmented service model, and why the foundation has to come first

Deploy conversational AI agents alongside agent copilot tools to boost frontline productivity and increase employee CSAT

Design internal service around real workflows and within constraints of the people it serves

From foundations to scaled AI

Inside Zendesk: Customer Zero

Read customer story

"Employee experiences are meant to be a single, seamless journey. Instead of treating IT and HR as distinct service functions, we approach them as a single, connected system."

Christian Broussard, Vice President of IT, Zendesk

Build on a foundation that scales

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