Seel: Comprehensive E-commerce Protection Solutions

Seel revolutionizes e-commerce protection by offering comprehensive Worry-Free Purchase protection and return management solutions that protect both merchants and customers throughout the entire shopping journey. Our platform provides worry-free delivery protection, streamlined return processes, and data-driven insights that help merchants reduce costs while enhancing customer satisfaction.

Empowering Merchants with Complete Protection Coverage

Seel's comprehensive protection suite includes shipping protection for lost, stolen, or damaged packages, plus 7-day return for any reason coverage. Our flexible return management solutions help merchants optimize their post-purchase experience. The platform seamlessly integrates with leading e-commerce platforms, providing merchants with the tools they need to protect their business and delight their customers.

Streamlined Support with Zendesk Integration

The Seel Zendesk App transforms customer support operations for e-commerce merchants by providing support teams with instant access to protection contracts, claims, and return information directly within their Zendesk interface. This powerful integration offers:

• Unified Customer View: Access complete Seel protection contract details and return status without leaving Zendesk
• Faster Issue Resolution: Quickly identify coverage details and return eligibility to resolve customer inquiries efficiently
• Seamless Workflow: View protection claims, return requests, and order details in one consolidated interface
• Enhanced Customer Communication: Provide accurate, real-time updates on protection claims and return status
• Complete Transaction History: Access comprehensive order protection and return history for better customer service

Key Features:

• View active protection contracts for customer orders

• Track return request status and details

• Access claim history and resolution information

• Monitor protection coverage and policy details

• Streamline customer communication with accurate protection data

This integration empowers support teams with the complete context needed to resolve customer issues quickly and accurately, ensuring a superior post-purchase experience that builds customer trust and loyalty.

Data Privacy & Security:We are committed to protecting your data and privacy. Our app operates within Zendesk's secure framework and adheres to strict data handling practices:- Data Collection: We only access the minimum data necessary for app functionality within your Zendesk environment- Data Storage: All data remains within Zendesk's secure infrastructure - we do not store customer data on external servers- Data Usage: Customer data is used solely for the intended app functionality and is never shared with third parties- Data Security: We implement industry-standard security measures and follow Zendesk's security guidelines to prevent unauthorized access- Data Retention: We do not retain customer data beyond what's necessary for app operation