Why admins choose AI Knowledge Base by Macha

• One-click setup: Connect your Zendesk Help Center, macros, or other knowledge sources in minutes — no coding required.
• Smarter ticket handling: Agents get instant, contextually accurate AI answers directly inside Zendesk.
• Supports multiple sources: Connect Zendesk Help Center, Shopify products, macros, Notion pages, and external websites.
• Keeps your data private: Your content stays secure. Data is processed transiently and never stored.
• Improves response times: Agents spend less time searching and more time solving tickets.
• Affordable & scalable: Free to start, just $15/month for growing teams.
• Awesome support: Our team prides itself on fast, helpful responses.

Key features

• AI-powered sidebar search: Search across your connected knowledge sources right inside Zendesk.

• Zendesk-native integration: Works seamlessly with tickets, macros, and the agent workspace.
• Smart suggestions: AI recommends the most relevant help center or knowledge articles for each ticket.
• Multi-source sync: Combine Zendesk Help Center, macros, Shopify products, Notion pages, and more.
• Simple admin controls: Manage sources, sync settings, and document limits with ease.

Pricing

• Free Plan: Connect up to 3 sources, up to 100 documents per source.
• Business Plan: Connect up to 10 sources, up to 500 documents per source.
• Custom Plans: For larger limits or enterprise integrations, contact us at support@getmacha.com.

How to install

1. Install the app from this page.

2. In Zendesk, go to Apps → AI Knowledge Base by Macha → Getting Started.

3. Connect your knowledge sources (Zendesk Help Center, Macros, etc.) and start syncing.

4. Open any ticket — use the sidebar to get AI answers instantly.

Free Trial

• Try the AI Knowledge Base app free for 14 days.

• Connect sources, experience instant answers, and see how AI transforms ticket handling.

• Upgrade anytime to unlock more sources and higher document limits.

Support

Questions or need help? Reach us at support@getmacha.com.
Explore other AI apps by Macha AI at getmacha.com.

Data Security at Macha AI

We prioritize data security to ensure your information remains safe. Here’s how we protect it:

• Minimal Data Storage: We only save what's essential—AI-generated content—while excluding customer details and tickets.

• Strict Data Encryption: All stored data, including knowledge base information, is fully encrypted for maximum security.

• PII Redaction: Any personally identifiable information (PII) is automatically redacted before data is stored.

View our Privacy Policy. Learn about our Security. Learn how we Protect and Process Data.