CSAT.AI — QA, CX, Coaching & ROI in Your Brand’s Own Voice

The problem: CX teams measure activity—but generic surveys and many Auto/GPT QA tools rely on one-size rubrics, model lock-in, and weak evidence, so they don’t capture your brand voice, customer intent, or business impact. Leaders are left without clear VoC and ROI signals.

Overview image (below) showcases: Results, Features, Plans, Workflow, Tiles, and Comparison—including brand-aligned automated QA, AI Surveys, VoC→KPIs→ROI, model-flex (our model / OpenAI / Claude / Gemini), security posture (SOC 2, ISO 27001, GDPR/HIPAA-aware), and more.

The solution: Brand-Aligned CX Intelligence for Zendesk

CSAT.AI analyzes 100% of Zendesk Support conversations (chat, email, voice), scores them against your brand’s communication DNA, and links results to KPIs & ROI. Generative AI is built in for custom metrics and summaries.

What you get (at a glance)

• Brand-aligned automated QA (empathy, clarity, resolution, compliance)
• AI Surveys with smart delivery & fatigue controls
• VoC → KPIs → ROI Actions
• Coaching Cards tied to Moments & outcomes
• Model-flex: our tuned model or OpenAI / Claude / Gemini

Voice of Customer (VoC)

We cluster open feedback into Rank, Trend, Signals, KPIs, ROI Action so leaders can move fast.

Why most Auto/GPT QA falls short

• Generic rubrics (not your brand/policies)
• Model lock-in (single-vendor constraints)
• Weak evidence (poor traceability)
• Hallucination risk (limited guardrails)
• No ROI linkage (not tied to cost/retention/revenue)

Why CSAT.AI for Zendesk

• Zendesk-native: deployment in hours
• Full coverage: 100% auto-scored (chat/email/voice)
• VoC + ROI: trends, signals, and actions leaders can use
• Model-flexible: our tuned model or OpenAI / Anthropic Claude / Google Gemini
• Security & Privacy: SOC 2 Type II, ISO 27001, GDPR-aware, HIPAA-aware (US/EU/UK)

Security & Data Handling

Your data stays yours. We use it only to score quality, run CSAT surveys, surface VoC/ROI, and power the dashboards you see.

What we process- Zendesk ticket content + metadata (for QA, VoC, ROI summaries)- Survey responses linked to ticket/user metadata- App config (metrics/rubrics), optional agent name/photo for survey bio- Zendesk OAuth/API keys (encrypted)

What we don’t do- No selling data- No training public models on your data- No access to end-user payment credentials

Models (your choice)- Run on our tuned model by default- Optional “model-flex” (OpenAI / Anthropic Claude / Google Gemini) in no-training / data-control modes- Minimize prompts, mask obvious identifiers where feasible- You can disable external model calls

Security & compliance- Encryption: TLS 1.2+ in transit, AES-256 at rest- Access: RBAC, SSO options, least-privilege- Audit: admin logs for scoring/exports/config changes- Posture: SOC 2 Type II, ISO 27001 practices; GDPR-aware, HIPAA-aware- Data residency: US by default; EU/UK on request- Subprocessors: limited, under DPA; list available on request- Incident response: 24/7 monitoring; notify per contract/DPA

Retention & deletion- Defaults to 12 months for derived analytics (configurable)- Hard deletion on uninstall or written request- You remain data controller; CSAT.AI is data processor (DPA available)

API credentials- Stored encrypted with managed KMS; access is restricted and audited

Questions or a DPA/subprocessor list? security@csat.ai or support@csat.ai.

Pricing, results, feature grid, workflow, tiles, and comparison are presented in the overview image above.```