Databox
Connect Zendesk data to Databox for real-time dashboards and reporting.
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DataboxAbout this app
Databox is a business analytics platform that pulls all your data into one place so you can track performance and make decisions.
Features:- Real-time Zendesk metrics in customizable dashboards- Track tickets, satisfaction scores, agent performance, and more- Combine Zendesk data with 100+ other integrations- Set goals and get alerts when metrics change- Share dashboards with your team via TV displays, mobile, or scheduled reports
Popular Zendesk Metrics:- New tickets- Solved tickets- Open tickets- Ticket satisfaction score- First response time- Resolution time- Tickets by channel- Agent leaderboards
Getting Started:1. Sign up for Databox at databox.com2. Connect your Zendesk account3. Choose from pre-built dashboard templates or create your own4. Start tracking your support metrics in real-time
Data Privacy:To learn how we handle and protect your data, please review our Privacy Policy: https://databox.com/privacy-policy
App details
How to install
To connect Zendesk to Databox:
Log in to your Databox account at app.databox.com
Go to Data Manager > + New connection
Search for "Zendesk" and select it
Click "Connect" and authorize Databox to access your Zendesk data
Select the metrics you want to track
Add them to your dashboards
Requirements:- A Databox account (Free plan available)- Zendesk Support account with API access
Support:For help, visit https://help.databox.com or contact support@databox.com
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