New
Gainsight
View key customer success insights alongside tickets
About this app
Empower your Customer Success teams with access to Zendesk data and empower your Support teams with access to key customer data like product usage, health score and more via Gainsight.
Get a 360 view of your customer
View key information like usage, customer health score, recent survey responses and other linked data from Gainsight and SFDC so your Support team can get a 360 view of your customer next to a live ticket in Zendesk.
Escalate to Customer Success team for broader visibility and planning
Escalate tickets to the account's CSM to collaborate and to resolve issues faster by escalating an issue into their workflow.
Increase the effectiveness of your teams and business
Access Zendesk ticket data in Gainsight's reports and rules engine. Aggregate and trend key metric from tickets over time and also use to drive predictive scoring.
Privacy & Data Processing
The Gainsight Zendesk Connector is a configurable integration that enables customers to sync data from their Zendesk account into Gainsight for customer success use cases. The connector may access Zendesk objects such as Brands, Organizations, Tickets, Users, and Agents. The specific objects and fields accessed are fully configurable by the customer. Gainsight does not enforce or control which fields are selected beyond the minimum required identifiers needed to support the integration. Data accessed through this integration is used solely to provide Gainsight’s customer success functionality and is handled in accordance with Gainsight’s security and privacy practices. Gainsight’s Privacy Policy, which describes how customer data is processed, stored, and protected, is available at: https://www.gainsight.com/privacy-policy/
App details
How to install
Prerequisite
You should already have Gainsight installed and running in an SFDC org before you can use this app in Zendesk. This app also requires an additional license from Gainsight. Please contact your Gainsight sales representative or email sales@gainsight.com.
Getting started
- Verify you have procured the Gainsight licenses for the intended users of the app.
- Sign in to your Zendesk and install the new Gainsight app.
- In Gainsight, go to Administration > Integrations > Customer Support > Zendesk; Turn on the integration.
- Enter your Zendesk subdomain and follow the steps on screen to enable the connection
- Enable sync and choose a preferred sync time for the daily sync
To obtain the necessary licenses and complete setup instructions, contact support@gainsight.com.
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