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TechSee Live Intelligent Visual Assistance

TechSee empowers your users with live visuals, AI and AR for faster resolution.

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TechSee Live Support

TechSee’s remote visual assistance is now available right in Zendesk, bringing computer vision AI and Augmented Reality technology to drive your customer experience. With TechSee, Zendesk customers can turn a phone call into a live video session instantly, without the need to download an app. Agents can see their customers’ environment directly through their mobile devices and visually guide them to resolutions step by step. Integrated AR guidance allows agents to visually guide customers and field technicians as if they were right in the room with them, unlocking a world of engagement possibilities.

Deliver a seamless and efficient agent experience with our pre-configured action buttons. This makes it easy to launch TechSee, either right inside Zendesk Support, or in a new browser tab. Bring visual clarity to any service ticket with our seamless integration into the ticket screen and the top bar locations within Zendesk Support.

Whether you want to reduce field site visits, decrease repeat calls, and solve customer issues faster, TechSee’s visual clarity will boost your agents’ performance. Increase customer satisfaction and loyalty with unparalleled customer engagement by integrating visual assistance solutions into Zendesk Support.

Harness the potential of visual engagement with TechSee's remote visual assistance solution with AI-powered insights and Augmented Reality guidance.

TechSee solutions have driven billions of dollars in savings for leading organizations across the globe including Verizon, Vodafone, Heineken, and Whirlpool.

Key Features:

Computer Vision AI: automatically recognizes customer devices and diagnose their issues while guiding the customer to resolutions.

Vision Enabled Automation: TechSee delivers automated visual guidance over mobile screens for visual self-service. These visual workflows empower customers to better self-serve whenever and wherever they want.

One-Click Launch right from Zendesk Support. Timestamp records are instantly added to ticket notes.

Patented Web-Based Technology: No application or download needed for consumers to use TechSee.

Visual Customer History: Enable experts to review previous customer visits right inside the customer record or case file.

Full Integration into CRM: Single Sign On with your Zendesk account is natively supported.

Why Install TechSee for Zendesk Support?

  • Add video support to any contact center call. Give customers and agents the ability to collaborate as if they were in person, using just their mobile phone.

  • Automate high volume interactions like product unboxing, technical support, and visual guidance with TechSee’s proprietary AI automation.

  • Enhance Customer Service across all channels, reducing time to resolution and greatly reducing escalations.

Learn More at TechSee.me/integrations/techsee-zendesk

How to install

Step 1

Install TechSee Live App

Step 2 - TechSee account domain*

Provide your TechSee Account domain.

Step 3 - Advanced JSON configuration (optional)

Define behavior and look and feel of the buttons by modifying the JSON that contains an array of objects. Each object represents a button.

Object structure

  • button_title - button title
  • button_description - button tooltip text
  • button_url - absolute URL to open
  • button_inline_styles - inline CSS styles for a button
  • button_show_external_icon - if 'true' the button will show the 'external' icon
  • button_is_secondary - if 'true' the button will be styled as a secondary button
  • sso_url - if SSO is enabled this will be the Login URL and will be called before opening the session invite URL
  • when_pressed_open_in - takes values 'zendesk', 'tab', and 'popup'. Defines where to open the session invite URL
  • when_pressed_update_ticket - this JSON will be used as a value for {"ticket": { when_pressed_update_ticket }} payload in update_many.json PUT request

Supported placeholders

button_title, button_description, button_url and when_pressed_update_ticket attributes support {{placeholders}}:

  • {{currentAccount.NN}} NN: planName, subdomain
  • {{currentUser.NN}} NN: alias, email, id, name, role
  • {{ticket.assignee.NN}} NN: group.name, user.email, user.id, user.name, user.role
  • {{ticket.NN}} NN: createdAt, description, id, priority, status, subject, type, brand.id, brand.name, brand.subdomain
  • {{ticket.id_normalized}} - if a ticket id is less than 3 digits it will be a string with the leading zeros
  • {{ticket.requester.NN}} NN: email, id, name, role
  • {{ticket.requester.phone}} - requester phone with +
  • {{ticket.requester.phone_formatted}} - requester phone without +
  • {{ticket.requester.country_code}} - the country code with the + sign
  • {{ticket.requester.country_code_unfromatted}} - the country code without the + sign
  • {{ticket.requester.phone_without_country_code}} - requester phone without the country code. If country code is missing, will return {{ticket.requester.phone_formatted}}
  • {{custom_field_NN}} - Custom ticket field. Where NN is the ticket field ID
  • {{settings.NN}} - NN: domain, title

Step 4 - Is SSO enabled? (optional)

If checked the buttons will follow the SSO flow. It starts with an authentication popup. For setting up SSO follow in-app instructions and send an email to support@techsee.me.

Step 5 - Show additional buttons (optional)

If checked the App will reveal additional buttons that will allow opening TechSee application in a new tab or in a pop up window.

Step 6 - Width of the Top bar window in pixels (optional)

The width (in pixels) of Zendesk Top Bar App popover window. The height will be calculated to ensure a 4:3 ratio.

Step 7*

Save, refresh the page, and enjoy.

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