eZDesk Smart Comments
Error-free commenting with smart preview and comment mode switch.
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Support
Developer
eZDesk.app
About this app
eZDesk - Smart Comments
Confidently Send Replies with Real-Time Placeholder Previews
Zendesk placeholders can be unpredictable, leaving agents unsure about what customers will actually see. eZDesk - Smart Comments eliminates the guesswork by letting agents preview placeholders inside their comments before sending a reply.
🚀 Key Features
- Real-Time Placeholder Preview – Instantly see how placeholders will render before submitting a response.
- Accurate Customer View – Ensure placeholders like
{{ticket.requester.name}}or{{agent.email}}display correctly. - Fewer Response Errors – Avoid miscommunication caused by placeholder mismatches.
- Seamless Comment Mode Switching – Easily toggle between internal and public comments, ensuring messages are sent in the correct context.
🔍 Why Choose Smart Comments?
✔️ Reduce response uncertainty✔️ Increase agent confidence in customer communication✔️ Improve ticket accuracy and professionalism
About eZDesk
At eZDesk, we build powerful, intuitive tools to help Zendesk admins and agents work smarter. Our apps are designed to simplify workflows, increase efficiency, and enhance the overall Zendesk experience.
App details
How to install
To install eZDesk Smart Comments, simply download the app to your Zendesk instance. Once installed, you can find it in your Zendesk ticket interface. For additional customization, such as restricting access by group or role, visit the app's primary settings page within Zendesk Admin. This step is optional and can be tailored to your specific workflow needs.
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