Round Robin

Round Robin app is a ticket assignment automation for Zendesk

Features:

• Round robin assignment

• Agent ticket queue limiting

• Queue prioritization

• Rule based ticket routing

• Reservation and escalation

• Manage agent's availability by work schedules

• Manage agent's availability from Zendesk interface

• Unassign or reassign tickets when an agent is unavailable

• Assign all tickets from the same requester to one agent

Click here to learn How it works

Click here to learn how and for what specific purposes the app accesses, uses, and stores data from your account.