This App requires access to the conversations API for advanced customizations (included in Zendesk Suite Professional plans or above). See About Sunshine Conversations for more information.

Imagine a customer experience so seamless and tailored, it feels like a trusted guide rather than a tool. At Certainly by Cegeka, we’re transforming how businesses design AI-driven customer conversations to cultivate loyalty, deepen engagement, and drive sustainable growth—all while giving businesses full control over customer journeys.

Gone are clunky, impersonal interactions. Certainly by Cegeka optimizes every touchpoint with precision, empowering your brand’s vision through intuitive AI agents.

Our Approach

We don’t just provide technology—we deliver transformation. Unlike standalone SaaS platforms, we partner with your team to design, deploy, and optimize AI agents that reflect your brand’s identity and goals.

Why Choose Certainly by Cegeka?

True Partnership: End-to-end collaboration, aligning with your goals from design to post-implementation.

Omnichannel Excellence: Seamlessly connect with customers across web, mobile, social, and email.

Multilingual Support: Engage customers globally in their native languages to foster trust and loyalty.

Custom AI Agents: Tailored solutions with advanced fine-tuning, integrations, and cutting-edge services.

Actionable Insights: Access customer data to refine processes and boost satisfaction.

Scalable Growth: Designed to grow efficiently, driving sustainable, long-term success.

Proven Success Stories

E-Commerce Growth: A global retailer integrated Certainly’s AI agent with Zendesk, boosting customer efficiency by 75%, reducing returns by 27%, and adding 5.1% to annual revenue.

Financial Claims Efficiency: A fintech company achieved 97% automation of claims inquiries, cutting escalations by 85% and improving satisfaction by 125%.

Multilingual Support Scalability: A SaaS firm scaled across Europe and the U.S., automating 52% of inquiries in over 20 languages, saving €350k annually.

Our Story: From Vision to Leadership Founded in 2017, Certainly has grown from a small startup to a global leader by prioritizing exceptional customer experiences. Partnering with Cegeka in 2024, we’re setting new standards in AI-driven engagement by blending conversational logic with Cegeka’s digital transformation expertise.

Mission:

To harmonize technology and human expertise, enabling businesses to build meaningful, scalable customer relationships.

Join the Revolution

Transform how you engage with customers. Whether optimizing support, boosting sales, or enhancing engagement, Certainly by Cegeka is your trusted partner.

📍 Start Your Journey: Visit Our Website📧 Contact Us: hello@certainly.io