Ticket Goals
Set ticket goals for yourself and your team members
No Ratings
0 reviews
Installs
Less than 5
Works with
Support
Developer
Hannes Lehner
About this app
This app enables admins to set ticket goals for all team members and displays the goal progress in the ticket sidebar.
Boost your teams motivation and performance by giving them clearly defined goals
You can create daily and weekly goals for each support agent
Organize your team members in groups to set up team goals
- Simple interface and easy to use
You want to give feedback, make suggestions or would like a custom version of this app tailored to your needs? Feel free to contact me - I'd be happy to help.
App details
How to install
Basic installation:
Install the app
Open a ticket to see the new app in the app section of the ticket sidebar
Add a goal for yourself by clicking on the reply counter next to the progress bar and typing in your goal
Advanced Configuration:
Open the app settings via the app icon in the left hand sidebar
Select a group from the drop-down selector
Add default goals in the fields next to the group selector to activate team-based counting for this group
Additionally, you can click on the reply counter of each team member to set up individual goals
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