ChatGPT AI Agent by Macha
Autonomous AI agents for your L1 tickets
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Macha AI
Automate your L1 tickets with Macha's AI agent
Available in closed beta for our AI Copilot customers
How Macha's AI agent works
- Automate Ticket Categories: Automate redundant ticket categories
- Strict Guidelines for Replies: Safety measures to analyse answers to send
- Respond in Every Language: Handle multi-lingual tickets with ease
- Extensive Knowledge Source: Plug in your procedures and knowledge sources for replies
Interested in joining the beta? Just write to us. Explore all our Zendesk products at getmacha.com
How to install
Just 3 Simple Steps to Go-Live
Install the Macha AI app on your Zendesk
Open any support ticket and click on the 'm' icon in the editor
Then click on 'Connect account' and complete the Zendesk connection
Done, the Macha widget is now active on your Zendesk instance.
Watch this video to learn how to best use the Macha AI Zendesk app.
Need support? Just write to us at support@getmacha.com
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