AICX Translate for Zendesk

AI-powered language translation for text and images with glossary support.

Overview

Streamline and scale your multi-language support with real-time AI translation.

AICX Translate provides real-time translation for over 200 languages. Unlike generic translation engines, AICX Translate applies custom glossaries (brand-specific terms, product names) and does a “back-translation” to guarantee accuracy before sending. Use auto-recommended language models based on the language at hand or manually select from best-in-class providers including DeepL, Google, OpenAI, and Anthropic.

Key features

• Auto-select best AI translation model based on language at hand
  
• Configure to your terminology using glossary management
  
• Configure to your voice by setting formality
  
• Text extraction from images & translation
  

About AICX - Simplify and Optimize Customer Support with AI for CX

AICX is part of the 5CA Group. 5CA delivers global, multilingual customer support powered by AI and passionate brand advocates.

With over 25 years of CX expertise, 5CA combines scalable cloud infrastructure, native-language agents, and AI-driven tools to enhance service quality and efficiency. Operating in 75+ countries and 28+ languages, our remote-first model ensures authentic, high-impact interactions—supported by intelligent automation and real-time insights.

Data disclaimer

When it comes to handling data, we process your data (ticket ID, username, input text) solely for the required translations and delete it in accordance with GDPR industry standards.

Support

For support / information: help@5ca.com