Isara

Transform Support Conversations into Strategic Intelligence

Isara is built by a team dedicated to helping companies unlock the full value of their customer conversations.

What Isara Does

Isara connects seamlessly with Zendesk to automatically analyze every customer conversation in real time, turning support tickets into actionable intelligence for your entire organization.

Real-Time Conversation Monitoring with Pulse

Monitor critical conversations as they happen. Pulse detects frustration signals, escalation risks, and urgent issues in real time. Pulse reduces escalations by up to 30% by intervening early, resolving issues before customers reach their breaking point.

Pattern Recognition with Conversation Insights

Stop manually reading through tickets to find trends. Insights automatically surfaces recurring issues, product gaps, and feature requests across your entire support history. Share data-backed priorities with product and engineering teams.

AI-Powered Recommendations with Boosts

Get clear, actionable guidance without the manual work. Analyze conversation patterns and deliver specific recommendations for product fixes, agent coaching opportunities, help center improvements, and process optimizations.

Cross-Functional Intelligence

Isara doesn't stop at support. Alert customer success about churn risk, adoption issues, and upsell opportunities. Your entire organization shares a unified view of customer health, breaking down silos between support, success, and product teams.

Key Benefits

• Prevent Churn Earlier: Detect at-risk customers the moment frustration appears in support conversations
• Reduce Repeat Contacts: Identify and fix root causes instead of treating symptoms
• Improve Product Faster: Give engineering teams clear, data-backed priorities from real pain points
• Scale Support Efficiently: Handle more conversations without adding headcount
• Unify Customer Data: Connect support insights with customer success metrics from CRM

Getting Started

Installation takes minutes. Isara begins analyzing conversations immediately - no configuration or training required.

Data Privacy and Security

Isara accesses and analyzes support ticket content and metadata from your Zendesk account to generate insights and recommendations.

Data Accessed: Support ticket content, customer details, agent information, ticket metadata (status, priority, timestamps)

Data Usage: Real-time conversation analysis, trend detection, AI-powered recommendations

Data Storage: Conversation data is securely stored and encrypted to enable historical analysis and pattern recognition

Purpose: To provide actionable intelligence that improves customer experience, reduces churn, and inform product decisions

Full details here: https://www.isara.ai/privacy

Data Privacy

Isara treats your data with the utmost care. For more details, please visit our Privacy Policy.